Insignia NS-32D310NA21 User Guide - Page 33

Insignia LED TV PROBLEM SOLUTION Dotted lines or stripes appear on the screen. • Make sure that the antenna or cable TV is connected correctly and securely. See Connecting a cable or satellite box on page 8 or Connecting an antenna or cable TV (no box) on page 9. • If you are using an antenna, the digital channel signal may be low. To check the digital channel signal strength, see Channel Strength option in Changing channel settings on page 27. • If you are using an antenna and the signal strength is low, adjust the antenna or use a highly directional outdoor antenna or set-top antenna with a built-in amplifier. • Make sure that the video cables are connected correctly and securely to your TV. • The video cable(s) you are using may be bad. Try a new set. • Other devices (for example, a surround sound receiver, external speakers, fans, or hair dryers) may be interfering with your TV. Try turning off one device at a time to determine which device is causing interference. After you have determined which device is causing interference, move it further from the TV to eliminate the interference. The picture has a few bright or dark spots. • A few bright or dark spots on an LCD screen is normal. It does not affect the operation of your TV. Video description or voice guide does not work. • Make sure that your TV is not muted and the volume is turned up. • Make sure that the options listed under the Accessibility menu are turned on. See Adjusting accessibility settings on page 30. • Video descriptions are not available on all broadcasts. • Some remote functions are not narrated. Good picture, but no sound. • Increase the volume. • Make sure that the sound is not muted. • Make sure that you do not have headphones connected. When headphones are connected, no sound comes from the TV speakers. • Change to a different audio mode. See the Audio Mode option in Adjusting sound settings on page 25. • If you are using a home theater system, soundbar, or external speaker system, make sure that it is turned on and is not muted. • If you are using a home theater system, soundbar, or external speaker system, make sure that you have selected the correct output mode. • If you are using a home theater system, soundbar, or external speaker system and have connected it with a digital audio cable, select Digital Audio Format/Audio Delay on the Audio menu, then set Audio Format to PCM. See the Digital Audio Format/Audio Delay option in Adjusting sound settings on page 25. • Make sure that the audio cables are connected correctly and securely to your TV. • Make sure that the antenna or cable TV is connected correctly and securely. See Connecting a cable or satellite box on page 8 or Connecting an antenna or cable TV (no box) on page 9. • If you are using an antenna, the digital channel signal may be low. To check the digital channel signal strength, see Channel Strength option in Changing channel settings on page 27. • If you are using an antenna and the signal strength is low, adjust the antenna or use a highly directional outdoor antenna or set-top antenna with a built-in amplifier. • The audio cables you are using may be bad. Try a new set. Poor picture. • Make sure that the room is not too bright. Light reflecting off the screen can make the picture difficult to see. • If an S-VHS camera or a camcorder is connected while another connected device is turned on, the picture may be poor. Turn off one or more devices. Good sound, but poor color. • Adjust the contrast, color, and brightness settings. See Adjusting the TV picture on page 23. www.insigniaproducts.com 33