HP Q8401A User Guide - Page 154
Scanned image is blank, Scanned image is incorrectly cropped, Scanned image has incorrect layout
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Troubleshooting If this does not work, it might help to restart your computer. Some programs do not release memory when you close them. Restarting your computer will clear the memory. If this problem occurs frequently, or if you encounter memory problems while using other programs, you might need to add more memory to your computer. See the user guide that came with your computer for more information. Cause: Too many programs were running on your computer. Scanned image is blank Solution: Load your original print side down on the right front corner of the glass. Cause: The original was placed incorrectly on the glass. Scanned image is incorrectly cropped Solution: The autocropping feature in the software crops anything that is not part of the main image. Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all. Cause: The software was set to automatically crop scanned pictures. Scanned image has incorrect page layout Solution: Turn off autocropping in the software to retain the page layout. Cause: Automatic cropping was changing the page layout. Scanned image shows dotted lines instead of text Solution: Make a black-and-white copy of the original and then scan the copy. Cause: If you used the Text image type to scan text that you planned to edit, the scanner might not have recognized color text. The Text image type scans at 300 x 300 dpi, in black and white. Scan troubleshooting 151