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HP OfficeJet 8020e User Guide - Page 149

Printing issues, Fix problems with HP+ printers not printing

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- Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height indicated by one or more label on the side or paper-width guide of the input tray. - Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl. ● Pages are skewing - Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull out the input tray from the printer and reload the paper correctly, making sure that the paper guides are aligned correctly. - Load paper into the printer only when it is not printing. - Make sure the rear access door is securely shut. ● Multiple pages are being picked up - Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper-width guides are snug, but not tight, against the stack. - Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height indicated by one or more label on the side or paper-width guide of the input tray. - Make sure the tray is not overloaded with paper. - Use HP paper for optimum performance and efficiency. Printing issues What do you want to do? ● Fix problems with HP+ printers not printing ● Fix problems with page not printing (unable to print) ● Fix print quality issues Fix problems with HP+ printers not printing If your HP+ printer does not print, verify that it is connected to the Internet and that you are using HP Original cartridges. HP+ printers must be connected to the Internet over Wi-Fi or Ethernet to function. Your printer might be occasionally disconnected from the Internet (for example, due to power outage, network or router issues, or turning off the printer when not in use). You might be able to print a limited number of pages while the printer is disconnected, but it is critical to reconnect the printer to continue printing. Also, make sure you have installed Original HP cartridges. Original HP cartridges are manufactured and sold by HP in official HP packaging. HP+ printers require Original HP cartridges. If non-Original HP or refilled cartridges are installed, HP+ printers will not operate as expected. ENWW Get help in this guide 143

Section	Page
Get started	7
Printer parts	8
Top and front view	8
Printing supplies area	9
Back view	9
Control panel features	11
Lift the control panel	11
Overview of buttons and lights	11
Function buttons	12
Dashboard icons	12
Change printer settings	14
Turn the printer off	15
Load media and paper basics	16
Load paper	17
Load an original on the scanner glass	27
Load an original in the document feeder	29
Paper basics	30
Tips for selecting and using paper	31
Connect your printer	32
Requirements for HP+ printers	33
Keep the printer connected to the Internet	33
Use Original HP cartridges	33
Have an HP account	33
Set up the printer for wireless communication	34
Before you begin	34
Connect using the HP Smart app	35
Set up the printer on your wireless network	35
Change the connection type	36
Test the wireless connection	37
Turn on or off the wireless capability of the printer	37
Connect your printer to an Ethernet network	38
Connect your printer using a USB cable	39
Change network settings	40
Use Wi-Fi Direct	42
Printer management tools	45
Use the HP Smart app to print, scan, and manage	46
Open the HP printer software (Windows)	47
Toolbox (Windows)	48
Embedded web server	49
About cookies	49
Open the embedded web server	49
Embedded web server cannot be opened	50
Update the printer	52
Web Services	53
What are Web Services?	54
Set up Web Services	54
Remove Web Services	55
Print	56
Print using the HP Smart app	57
Print using a computer	59
Print documents	59
Print brochures	59
Print on envelopes	60
Print photos	61
Print on special and custom-size paper	62
Print on both sides (duplexing)	63
Print from a Mac using AirPrint	64
Print from mobile devices	65
Tips for successful printing	66
Ink tips	66
Paper loading tips	66
Printer settings tips	67
Copy and scan	69
Copy and scan using HP Smart	70
Copy and scan from an Android or iOS device	70
Scan from a Windows 10 device	71
Copy from the printer	72
Scan using HP printer software (Windows 7)	73
Scan to a computer	73
Scanning documents as editable text	74
Scan documents as editable text	74
Guidelines for scanning documents as editable text	74
Create a new scan shortcut (Windows)	75
Change scan settings (Windows)	76
Scan using Webscan	77
Tips for copy and scan success	78
Fax	79
Send a fax	80
Send a standard fax	80
Send a standard fax from the computer	80
Send a fax from a phone	81
Send a fax using monitor dialing	81
Send a fax using printer memory	82
Send a fax to multiple recipients	83
Send a fax in Error Correction Mode	83
Receive a fax	85
Receive a fax manually	85
Set up backup fax	86
Reprint received faxes from memory	86
Forward faxes to another number	87
Set automatic reduction for incoming faxes	87
Block unwanted fax numbers	88
Receive faxes using HP Digital Fax	89
Set up phone book contacts	90
Create and edit a phone book contact	90
Create and edit a group phone book contact	90
Delete phone book contacts	91
Change fax settings	93
Configure the fax header	93
Set the answer mode (Auto answer)	93
Set the number of rings before answering	94
Change the answer ring pattern for distinctive ring	94
Set the dial type	95
Set the redial options	95
Set the fax speed	95
Set the fax sound volume	96
Fax and digital phone services	97
Fax on Voice over Internet Protocol	98
Use reports	99
Print fax confirmation reports	99
Print fax error reports	100
Print and view the fax log	100
Clear the fax log	101
Print the details of the last fax transaction	101
Print a Caller ID Report	101
View the Call History	101
Additional fax setup	103
Set up faxing (parallel phone systems)	103
Select the correct fax setup for your home or office	104
Case A: Separate fax line (no voice calls received)	106
Case B: Set up the printer with DSL	107
Case C: Set up the printer with a PBX phone system or an ISDN line	108
Case D: Fax with a distinctive ring service on the same line	108
Case E: Shared voice/fax line	110
Case F: Shared voice/fax line with voice mail	111
Case G: Fax line shared with computer modem (no voice calls received)	112
Set up the printer with a computer dial-up modem	112
Set up the printer with a computer DSL/ADSL modem	113
Case H: Shared voice/fax line with computer modem	115
Shared voice/fax with computer dial-up modem	115
Shared voice/fax with computer DSL/ADSL modem	117
Case I: Shared voice/fax line with answering machine	118
Case J: Shared voice/fax line with computer modem and answering machine	120
Shared voice/fax line with computer dial-up modem and answering machine	120
Shared voice/fax line with computer DSL/ADSL modem and answering machine	122
Case K: Shared voice/fax line with computer dial-up modem and voice mail	124
Test fax setup	126
Manage cartridges	127
Information on cartridges and the printhead	128
Some color ink is used even when printing with black cartridge only	129
Check the estimated ink levels	130
Replace the cartridges	131
Order cartridges	135
Store printing supplies	136
Anonymous usage information storage	137
Cartridge warranty information	138
Solve a problem	139
Get help from the HP Smart app	140
Get help from the printer control panel	140
Get help in this guide	140
Jams and paper-feed issues	140
Clear a paper jam	140
Clear a print carriage jam	148
Learn how to avoid paper jams	148
Solve paper-feed problems	148
Printing issues	149
Fix problems with HP+ printers not printing	149
Fix problems with page not printing (unable to print)	150
Fix print quality issues	153
Copy and scan issues	156
Fax issues	156
Run the fax test	156
What to do if the fax test failed	157
Troubleshoot fax problems	160
The display always shows Phone Off Hook	161
The printer is having problems sending and receiving faxes	161
The printer cannot receive faxes, but can send faxes	162
The printer cannot send faxes, but can receive faxes	163
Fax tones are recorded on my answering machine	164
The computer cannot receive faxes (HP Digital Fax)	164
Network and connection issues	164
Fix wireless connection	164
Fix Wi-Fi Direct connection	165
Fix Ethernet connection	165
Printer hardware issues	165
Understand printer reports	167
Printer status report	167
Network configuration page	167
Print quality report	167
Wireless test report	168
Web access test report	168
Solve Web Services problems	169
Maintain the printer	170
Clean the scanner glass	170
Clean the exterior	171
Clean the document feeder	171
Maintain the printhead and cartridges	172
Restore original factory defaults and settings	174
HP support	176
HP EcoSolutions (HP and the Environment)	178
HP EcoSolutions (HP and the Environment)	179
Power Management	179
Quiet Mode	180
Optimize Printing Supplies	181
Technical information	182
Specifications	183
Regulatory notices	186
Regulatory Model Number	186
FCC statement	186
Notice to users in Korea	187
VCCI (Class B) compliance statement for users in Japan	187
Power cord instructions	187
Notice to users in Japan about the power cord	187
Noise emission statement for Germany	187
European Union and United Kingdom Regulatory Notice	188
Products with wireless functionality	188
EMF	188
Wireless functionality in Europe	188
Visual display workplaces statement for Germany	189
Notice to users of the U.S. telephone network: FCC requirements	189
Notice to users of the Canadian telephone network	190
Notice to users of the German telephone network	191
Australia wired fax statement	191
Regulatory information for wireless products	191
Exposure to radio frequency radiation	191
Notice to users in Canada (5 GHz)	192
Notice to users in Taiwan (5 GHz)	192
Notice to users in Serbia (5 GHz)	192
Notice to users in Thailand (5 GHz)	192
Notice to users in Brazil	192
Notice to users in Canada	192
Notice to users in Taiwan	193
Notice to users in Mexico	193
Notice to users in Japan	193
Environmental product stewardship program	194
HP tips for reducing environmental impact	195
Eco-Tips	195
Paper	195
Plastics	195
European Union Commission Regulation 1275/2008	195
Safety data sheets	195
Chemical substances	196
EPEAT	196
SEPA Ecolabel User Information (China)	196
Recycling program	196
HP inkjet supplies recycling program	196
Battery disposal in Taiwan	196
California Perchlorate Material Notice	197
European Union Battery Directive	197
Battery notice for Brazil	197
Power consumption	197
China Energy Label for Printer, Fax and Copier	197
Disposal of waste equipment by users	198
Waste disposal for Brazil	198
The Table of Hazardous Substances/Elements and their Content (China)	199
Regulation on the Control of Waste Electrical and Electronic Equipment (Turkey)	199
Restriction of hazardous substance (India)	199
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	200

Match case Limit results 1 per page

–

Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the

input tray, and does not exceed the stack height indicated by one or more label on the side or

paper-width guide of the input tray.

–

Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the

curl.

●

Pages are skewing

–

Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull

out the input tray from the printer and reload the paper correctly, making sure that the paper

guides are aligned correctly.

–

Load paper into the printer only when it is not printing.

–

Make sure the rear access door is securely shut.

●

Multiple pages are being picked up

–

Make sure the paper-width guides are set to the correct markings in the tray for the paper size you

are loading. Also make sure the paper-width guides are snug, but not tight, against the stack.

–

Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the

input tray, and does not exceed the stack height indicated by one or more label on the side or

paper-width guide of the input tray.

–

Make sure the tray is not overloaded with paper.

–

Use HP paper for optimum performance and eﬀiciency.

Printing issues

What do you want to do?

●

Fix problems with HP+ printers not printing

●

Fix problems with page not printing (unable to print)

●

Fix print quality issues

Fix problems with HP+ printers not printing

If your HP+ printer does not print, verify that it is connected to the Internet and that you are using HP Original

cartridges.

HP+ printers must be connected to the Internet over Wi-Fi or Ethernet to function. Your printer might be

occasionally disconnected from the Internet (for example, due to power outage, network or router issues, or

turning oﬀ the printer when not in use). You might be able to print a limited number of pages while the printer

is disconnected, but it is critical to reconnect the printer to continue printing.

Also, make sure you have installed Original HP cartridges. Original HP cartridges are manufactured and sold

by HP in oﬀicial HP packaging. HP+ printers require Original HP cartridges. If non-Original HP or reﬁlled

cartridges are installed, HP+ printers will not operate as expected.

ENWW

Get help in this guide

143