HP OMEN Transcend 14 Maintenance and Service GuideOMEN Transcend 14 inch Gamin
HP OMEN Transcend 14 Manual
View all HP OMEN Transcend 14 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP OMEN Transcend 14 manual content summary:
- HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 1
Maintenance and Service Guide OMEN Transcend 14 inch Gaming Laptop PC Model numbers: 14-fb0xxx SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up. - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 2
switch back to S Mode. Learn more at Windows.com/SmodeFAQ. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Setup & User Guides. To help us improve this document, please send any suggestions, comments, or errors to - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 3
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 4
Removal and replacement procedures preliminary requirements...21 Tools required ...21 Service considerations...21 Plastic parts...21 Cables and connectors...21 Drive handling Recommended materials and equipment...24 Cleaning your computer...25 Enabling HP Easy Clean (select products only) ...25 iv - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 5
support information ...28 5 Removal and replacement procedures for authorized service provider parts 30 Component replacement procedures ...30 Preparation for disassembly...30 Bottom cover ...30 Battery tools for backing up...60 Using the HP Cloud Recovery Download Tool to create recovery - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 6
PC Hardware Diagnostics UEFI hardware failure ID code 65 Starting HP PC Hardware Diagnostics UEFI ...65 Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)...66 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 66 Downloading the latest - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 7
Product Name OMEN Transcend 14 inch Gaming Laptop PC Model numbers: 14-fb0xxx Processors Intel® Core® Ultra 9 185H (5.1 GHz, 14 cores, 24 4060 NVIDIA GeForce RTX 4050 Hybrid graphics Supports HD decode, DX12, and HDMI Supports Optimus® Supports GPU Performance Scaling (GPS) MR compatible - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 8
in China) 512 GB, PCIe-4 × 4, TLC Audio and video Dual speakers Supports speaker swap Supports DTS: X Ultra Support for HP Audio Boost 2.0 Supports XiaoWei Supports HyperX Cloud III Wireless Black/Red Gaming Headset Video HP True Vision FHD Camera: with indicator LED, 1× infrared (IR) LED - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 9
with image sensor Multitouch gestures enabled Precision touchpad support Supports modern touchpad gestures Taps enabled as default Power requirements Battery (polymer, HP Long Life) 6 cell, 71 Whr HP Fast Charge Technology Battery life enhancement Smart AC adapters (USB-C®, slim, straight - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 10
and their descriptions (continued) Category Description Security Supports Trusted Platform Module (TPM) 2.0, discrete Sensors IR 11 Home for India Market Windows 11 Home for Indonesia Market Windows 11 Home for APAC Market Windows 11 Home for Africa PPP Market Serviceability End user - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 11
on the right side of the computer. Table 2-1 Right-side components and their descriptions Component (1) USB 10 Gbps port (2) USB 10 Gbps port with HP Sleep and Charge Description Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 12
might also support a Thunderbolt docking station. NOTE: To ensure that your computer operates at full performance and can charge the battery when using To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 13
that your computer operates at full performance and can charge the battery when using resource-intensive applications, use the AC adapter that Type-C adapter or power bank when running light-load tasks. System-off charging is supported only when you use a 20 V USB Type-C adapter or power bank. (4) - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 14
injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, ://www.hp.com/support, type IMAX in the Search our knowledge library search box, and then select HP Consumer Notebook the on-screen instructions. NOTE: Allow the XiaoWei app to continue running on the computer - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 15
, Safety, and Environmental Notices that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. NOTE: The keyboard area, including the - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 16
Touchpad settings and components Learn the touchpad settings and components. Touchpad settings Learn how to adjust touchpad settings. Adjusting touchpad settings Use these steps to adjust touchpad settings and gestures. 1. Select the Search icon in the taskbar, type touchpad settings in the search - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 17
Lights Identify the lights on the computer. Table 2-6 Lights and their descriptions Component (1) Caps lock light (2) Mute light (3) Touchpad light (4) Power light (5) Fn lock light Special keys Identify the special keys. Description On: Caps lock is on, which switches the key input to - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 18
Table 2-7 Special keys and their descriptions Component (1) esc key (2) fn key (3) Windows key (4) Action keys (5) Windows application key (6) Power button Description Displays system information when pressed in combination with the fn key. Executes specific functions when pressed in - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 19
that you might need when you troubleshoot system problems or travel internationally with the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 20
(1) Serial number (2) Product ID (3) HP product name and model number Table 2-10 Service label components Component (1) HP product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period Table 2-11 Service label components Component (1) HP product name 14 Chapter 2 Getting to know - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 21
Table 2-11 Service label components (continued) Component (2) Model number (3) Warranty period (4) Product ID (5) Serial number ● Regulatory labels-Provide regulatory information about the computer. ● Wireless certification labels-Provide information - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 22
3 Illustrated parts catalog Use this chapter to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. 16 Chapter 3 Illustrated parts catalog - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 23
include bracket) NOTE: The touchpad cable is available using spare part number N84249-001. Ceramic white Shadow black (4) Speakers, left and right (5) Battery (6 cell, 71 Whr) (6) Heat sink NOTE: Thermal grease and gap filler is available as spare part number N86911-001. (7) Fans (left - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 24
part number N84256-001. 2 TB, TLC 2 TB, TLC (only for use in China) 1 TB, TLC 1 TB, TLC (only for use in China) 512 GB, TLC (14) Solid-state drive cover Spare part number N86910-xx1 N84245-001 N84246-001 N84259-001 N84260-001 N91851-001 N91852-001 M52027-001 N77396-001 - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 25
Table 3-2 Display component descriptions and part numbers Item Component (1) Display panel NOTE: Panel tape is available as spare part number N84332-001. Ceramic white Shadow black (2) Display back cover (includes wireless antennas) Ceramic white Shadow black (3) Wireless antenna kit ( - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 26
tape, touchpad tape, and conductive tape) Solid-state drive thermal pad HP USB external DVD-RW drive Display panel adhesive Power cords (C5, premium , Finland, France, Germany, the Netherlands, Norway, and Sweden) India Italy Israel Japan North America People's Republic of China South Africa South - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 27
during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 28
throughout a normal cycle. The device might function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 29
electric components can be packaged together in plastic tubes, trays, or polystyrene foam. 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V NOTE: As little as 700 V of static electricity can degrade a product. Preventing electrostatic damage to equipment Many electronic - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 30
with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 31
clean the external surfaces of your computer. Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input the power cord and other connected external devices. Remove any installed batteries from items such as wireless keyboards. CAUTION: To prevent electric shock - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 32
Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids the power cord and other connected external devices. Remove any installed batteries from items such as wireless keyboards. CAUTION: To prevent electric - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 33
Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly all natural wood products, proper care is important for best results over the life of the product. Because of the nature of natural wood, you might - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 34
. To locate technical bulletins: 1. Go to www.hp.com. 2. Place the cursor over Problem solving to display more options. 3. Select Support & Troubleshooting. 4. Type the serial number, product number, or product name to go to the product support page. 5. Select Advisories to view technical bulletins - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 35
to access information Repair professionals To locate repair professionals: 1. Go to www.hp.com. 2. Place the cursor over Support resources to display more options. 3. Select Authorized service providers. Component and diagnosis information, failure detection, and required action To locate - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 36
number, product key, and length of warranty, are on the service tag at the bottom of your computer. Component replacement procedures To remove supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 37
corner, use a pry tool to release the cover, and then remove the cover from the computer. To install the bottom cover, reverse the removal procedures. Battery To remove the battery, use this procedure and illustration - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 38
on page 30). WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 39
(see Preparation for disassembly on page 30). 2. Remove the bottom cover (see Bottom cover on page 30). 3. Disconnect the battery cable from the system board (see Battery on page 31). Remove the display assembly subcomponents: NOTE: The display assembly can remain attached to the computer for these - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 40
(1) off the LVDS connector on the bottom of the panel. e. Lift the locking bar (2) off the connector 34 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 41
f. Disconnect the cable (3). Display panels are available as spare part numbers: N84271-001: Ceramic white N84272-001: Shadow black g. Remove the display panel. 2. To remove the camera module: a. Use a tool to release the module (1) from the display back cover. b. Disconnect the cable from the - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 42
cable from the system board (see Battery on page 31). Remove the solid-state drive: 1. Remove the Phillips M2.0 × 3.0 screw (1) that secures the solid-state drive cover. 2. Lift the cover (2) off the drive. 36 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 43
3. Pull the drive out of the socket (3). 4. When installing a solid-state drive, be sure a thermal pad is installed on the bottom of the solid-state drive cover. To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 44
2. Remove the bottom cover (see Bottom cover on page 30). 3. Disconnect the battery cable from the system board (see Battery on page 31). Remove the fans: 1. Disconnect the fan cables (1) from the system page 30). 38 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 45
3. Remove the battery (see Battery on page 31). Remove the speakers: 1. Left speaker: Disconnect the speaker cable (1) from the system board. 2. Remove the two Phillips M1.6 × 2.5 screws (3) that secure the - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 46
the touchpad, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 30). 40 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 47
2. Remove the bottom cover (see Bottom cover on page 30). 3. Remove the battery (see Battery on page 31). Remove the touchpad: 1. Remove the two Phillips M2.0 × 3.0 screws (1) and the the two Phillips M1.6 × 2.5 screws (2) from the touchpad bracket. 2. Remove the - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 48
(see Preparation for disassembly on page 30). 2. Remove the bottom cover (see Bottom cover on page 30). 3. Disconnect the battery cable from the system board (see Battery on page 31). Remove the heat sink: 1. Remove the six Phillips 3.0 × 7.0 screws (1) and the two Phillips 2.5 × 4.0 screws (2) from - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 49
2. Remove the heat sink (3) from the computer. 3. Thoroughly clean the thermal paste from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Gray thermal - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 50
the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. (see Bottom cover on page 30). 3. Disconnect the battery cable from the system board (see Battery on page 31). 4. Remove the heat sink (see service provider parts - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 51
the computer for disassembly (see Preparation for disassembly on page 30). 2. Remove the bottom cover (see Bottom cover on page 30). 3. Remove the battery (see Battery on page 31). 4. Remove the heat sink (see Heat sink on page 42). 5. Remove the WLAN module (see WLAN module on page 43). Remove - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 52
number N86907-xx1 N93255-xx1 N84267-xx1 N86908-xx1 N93256-xx1 N93601-xx1 N84268-xx1 N84269-xx1 46 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 53
1. Prepare the computer for disassembly (see Preparation for disassembly on page 30). 2. Remove the bottom cover (see Bottom cover on page 30). 3. Remove the battery (see Battery on page 31). 4. Remove the solid-state drive (see Solid-state drive on page 36). 5. Remove the fans (see Fans on page 37 - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 54
board, reverse this procedure. Infrared (IR) board To remove the IR board, use this procedure and illustration. 48 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 55
Prepare the computer for disassembly (see Preparation for disassembly on page 30). 2. Remove the bottom cover (see Bottom cover on page 30). 3. Remove the battery (see Battery on page 31). 4. Remove the fans (see Fans on page 37). 5. Remove the WLAN module (see WLAN module on page 43). 6. Remove the - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 56
Battery on page 31). Remove the display assembly: 1. Remove the two Phillips M2.5 × 3.0 screws (1) and the Phillips M1.0 × 1.2 screw (2) from each display hinge. 2. Open the display (3) to 90°. 3. Separate the display from the computer while guiding procedures for authorized service provider parts - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 57
c. Rotate the panel over onto the keyboard, noting that hooks secure the bottom of the panel to the display rear cover. d. Lift the conductive tape (1) off the LVDS connector on the bottom of the panel. e. Lift the locking bar (2) off the connector Display assembly 51 - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 58
release the module (1) from the display back cover. b. Disconnect the cable from the camera module ZIF connector (2). 52 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 59
c. Lift the cable (3) off the display rear cover. The camera module is available as spare part number N84266-001. 6. To remove the headset antenna: a. Remove the two Phillips M2.0 ×2.5 screws (1) from the antenna. b. Remove the antenna (2). c. Remove the antenna cables from the clips (3) along the - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 60
the three Phillips M2.0 × 3.0 broadhead screws (1) from each hinge. b. Remove the hinges (2) from the display rear cover. 54 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 61
c. To remove the hinge covers, pull the rubber inserts and hinge covers off the hinges. Display hinges are available as spare part number N84251-001. Display hinge covers are available as spare part number N84252-001 for ceramic white and N84253-001 for shadow black. 9. Release the wireless antenna - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 62
Belgium -A41 Hungary Brazil -201 Iceland Bulgaria -261 India Chile -161 Israel Czech Republic/Slovakia -FL1 Italy , Finland, and Norway -DH1 The Netherlands French Canada -DB1 Northern Africa Finland/Sweden -B71 Norway France procedures for authorized service provider parts - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 63
and troubleshooting the file. Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 64
the search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates. The Checking for Updates window opens, and Windows checks for updates. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 65
file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Installing - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 66
: If you are performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 67
60. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ■ Insert the HP Recovery media, and then restart the computer. NOTE - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 68
device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the on-screen instructions to find your product and locate your documentation. 62 Chapter 7 Backing up, restoring, and recovering - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 69
Automation Service (EAS) page, where you can log the case. ● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the case. ● Select the box next to the 24-digit failure ID to copy your failure code and send it to support. Accessing HP - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 70
test that you want to run, and then follow the on-screen instructions. NOTE: To stop a diagnostic test, select Cancel. Downloading HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must use a Windows computer to - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 71
ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. ● Contact support, and provide the failure ID code. Starting HP PC Hardware Diagnostics UEFI To start - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 72
you want to run, and then follow the on-screen instructions. Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only) This section describes how to start HP PC Hardware Diagnostics UEFI through HP Hotkey Support software. NOTE: You must disable fast boot to - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 73
com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware Diagnostics UEFI - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 74
operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 75
9 Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 76
35.6 cm 2880 × 1800 (2.8K) BrightView 400 nits UWVA AMOLED eDP U.S. 14.0 in Solid-state drive specifications This section provides specifications for your solid-state drives differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. 70 Chapter 9 Specifications - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 77
specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Power cord set requirements 71 - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 78
-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 People's Republic of China - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 79
end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 80
6 audio, product description 2 B backup, creating 60 backups 60 battery illustrated 17 spare part number 17 BIOS determining version 57 downloading an number 19 HP PC Hardware Diagnostics UEFI downloading 66 failure ID code 65 HP Hotkey Support software 66 starting 65, 66 using 65 HP PC Hardware - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 81
13 serial number 13 service 13 wireless certification 13 WLAN 13 left control zone, identifying 10 left side components 5 lights AC adapter and battery 7 camera 9 caps 61 USB flash drive 61 recovery media 60 creating using HP Cloud Recovery Download Tool 60 creating using Windows tools 60 - HP OMEN Transcend 14 | Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 82
hard drive 69 solid-state drive 70 static electricity 21, 22 support information 28 system board illustrated 17 removal 46 spare part number system restore 61 system restore point, creating 60 T Thunderbolt port with HP Sleep and Charge and DisplayPort output, identifying USB TypeC6 top cover spare
Maintenance and Service Guide
OMEN Transcend 14 inch Gaming Laptop
PC
Model numbers: 14-fb0xxx
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.