HP FM892UT#ABA Digital Send Setup and Problem Solving Guide - (multiple langua - Page 29
Problem Solving
UPC - 884962195765
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7 Problem Solving English The Digital Sending tab in the EWS does not appear Cause Solution An administrative logon and password might be configured. Open the EWS and click Log On in the upper-right corner of the screen. The message Not a valid SMTP gateway server appears in the EWS. The message Email Gateway Not Responding appears on the front panel display when attempting to send an e-mail. Cause Solution The SMTP setting might be incorrect. 1. Open the EWS for the desired product. 2. Click the Digital Sending tab. 3. Click E-mail Settings. 4. Click Find Gateways. A dialog box opens that contains the available gateway IP addresses. Select an address and click OK. NOTE: If the Find Gateways command does not provide the necessary information, call your Internet service provider (ISP) to get the SMTP gateway server host name or IP address and type it in the SMTP Gateway box. The SMTP server authentication username and password should be acquired from the ISP. 5. Click Test to test and validate the SMTP setting. The From address cannot be changed on the printer front panel. Cause Solution The user is prevented from changing the default From address 1. Open the EWS for the desired product. 2. Click the Digital Sending tab. 3. Click E-mail Settings. 4. Uncheck the Prevent Device user from changing the Default From: Address checkbox. 5. Click Apply. ENWW 23