HP ENVY 6000e Reference Guide - Page 3

English Help and tips for Wi-Fi and connectivity If the software is unable to find your printer during setup, check the following conditions to resolve the issue. Potential Issue Printer Wi-Fi setup mode timed out 1 2 Solution If the status light is not purple, the printer might not be in Wi-Fi setup mode. Restart setup mode: 1. On the back of the printer, press and hold the Wi-Fi Reset button for 5 seconds and then release the button. The status light will pulse purple. 2. Wait for one minute. Close and reopen HP Smart, and then try connecting again. Computer or mobile device too far from printer Computer connected to a Virtual Private Network (VPN) or remote work network Wi-Fi turned off on computer (computer connected by Ethernet) Bluetooth and location services are turned off on your mobile device Move your computer or mobile device closer to the printer. Your device might be out of range of the printer's Wi-Fi signal. Disconnect from a VPN before installing HP Smart software. You can't install apps from the Microsoft Store when connected to a VPN. Connect to the VPN again after finishing printer setup. Note: Consider your location and the security of the Wi-Fi network before disconnecting from a VPN. If your computer is connected by Ethernet, turn on the computer's Wi-Fi while setting up the printer. Disconnect the Ethernet cable temporarily to complete setup over Wi-Fi. If setting up with a mobile device, turn on Bluetooth and location services. This helps the software find your network and printer. Note: Your location is not being determined and no location information is being sent to HP as part of the setup process. 3