HP C5686C HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, Novembe - Page 58
Troubleshooting with Library & Tape Tools
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5. Wait for L&TT to scan and find your devices. 6. Select the device you want to work with. 1. A visual representation of the product 3. Cartridge information, if a data cartridge is loaded 2. General information about the product and its configuration 4. Click to display a list of compatible media Troubleshooting with Library & Tape Tools Once you have selected your device you have a number of choices for troubleshooting. These are available from the toolbar across the top of the screen. Please refer to the Library & Tape Tools user guide for detailed instructions on using these tools. • Device identification: shows part number, serial number and information about any cartridge loaded • Firmware upgrade: allows you to locate and upgrade to the latest firmware. You will need to be connected to the internet for this. • Run tests: allows you to run proactive tests on your drive, such as the drive assessment test, which will verify the functionality of your drive in around 20 minutes. HP recommends running this test before calling HP Support. You will need to provide a 'trusted' cartridge that can be written to during this test. • Generate a support ticket: this is a full dump of the drive logs along with interpretation and is used by HP Support to learn about the condition of your drive. Most useful is the device analysis section which is the output from approximately 20 rules forming a comprehensive analysis of the health of your drive. These rules may give advice such as cleaning the head or trying a different tape if issues are found. The support ticket can be sent to HP Support for further analysis. • Run the performance tests: the tests to measure the write/read performance of your tape drive and the data generation rates of your disk subsystem are also integrated into Library & Tape Tools. Use these tests to find the performance bottleneck in your system. 58 Diagnostic Tools and Performance