Harman Kardon CITATION ONE Owners Manual EN - Page 19

/ TROUBLESHOOTING Failed to connect to Wi-Fi. • Make sure that Wi-Fi is turned on. • Make sure that you have selected the right network and entered the correct password. • Make sure that your router or modem is turned on and within the range. • Make sure that your Citation speaker is connected to the same wireless LAN as your smartphone or tablet. The Google Home app cannot find the device. • Make sure that your Citation speaker is powered on. • Make sure that your network is working properly. • Make sure that your router or modem is powered on and within the range. No response to the voice command. • Depending on the location of your Citation speaker, the ambient conditions may prevent the speaker from detecting the voice command "OK Google". Avoid placing the Citation speaker in a noisy place or a place that is exposed to strong winds or echoes (sound reflections). • Make sure that the built-in microphones are not muted. 19