Gateway Upgrade User Guide - Page 249
Telephone support, Automated troubleshooting system, Service description, How to reach, Resource
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Telephone support Telephone support Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems. How to reach 800-846-2118 (US) 877-709-2945 (Canada) Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Fax on demand support Gateway's fee-based software tutorial service Gateway Technical Support America Online CompuServe Sales, accounting, and warranty Service description How to reach Order a catalog of documents on common problems, then order documents by document numbers. The documents will be faxed to you. 800-846-4526 (US) 877-709-2951 (Canada) Get tutorial assistance for software issues billed by the minute. 800-229-1103 (charged to your credit card) 900-555-4695 (charged to your telephone bill) Talk to a Gateway Technical Support representative about a non-tutorial technical support question. (See "Before calling Gateway Technical Support" on page 240 before calling.) TDD Technical Support (for hearing impaired) is available: Weekdays 6:00 a.m. - 8:00 p.m. Central Time Weekends 6:00 a.m. - 5:00 p.m. Central Time 800-846-2301 (US) 800-846-1778 (TDD) Get support for your America Online ISP account. 800-827-6364 (US) 888-265-4357 (Canada) Get support for your CompuServe ISP account. 800-848-8990 (US) Get information about available systems, pricing, orders, billing statements, warranty service, or other non-technical issues. 800-846-2000 (US) 888-888-2037 (Canada) www.gateway.com 241