Gateway GT5654 8512418 - Gateway Reference Guide - Page 83
Add-in cards, Audio, CD or DVD drives
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www.gateway.com Troubleshooting Troubleshooting topics are listed in alphabetical order. Add-in cards See "Expansion cards" on page 78. Audio See "Sound" on page 92. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive • Make sure that the disc label is facing up, then try again. • Try a different disc. Occasionally, discs are flawed or become scratched and cannot be read by the CD or DVD drive. • If you are trying to play a DVD, make sure that you have a DVD drive. To identify your drive type, see "Identifying optical drive types" on page 24. • Your computer may be experiencing some temporary memory problems. Shut down and restart your computer. • Some music CDs have copy protection software. You may not be able to play these CDs on your computer. • Clean the disc. For more information, see "Cleaning optical discs" on page 61. • Restart your computer, then enter the BIOS Setup utility by pressing and holding F2 while your computer restarts. Make sure that the IDE controllers are enabled. • Make sure that the drive is configured correctly by following the instructions in the drive documentation. • Reinstall the device driver. 73