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Epson XP-8500 Users Guide - Page 233

Solving Problems, Product Status Messages

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Solving Problems Check these sections for solutions to problems you may have using your product. Product Status Messages Running a Product Check Resetting Control Panel Defaults Solving Setup Problems Solving Network Problems Solving Copying Problems Solving Paper Problems Solving Problems Printing from a Computer Solving Page Layout and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Solving Memory Card Problems Solving USB Device Problems Solving CD/DVD Problems Uninstall Your Product Software Where to Get Help Product Status Messages You can often diagnose problems with your product by checking the messages on its LCD screen. You can also press the help button to see help information and how-to instructions on the screen. LCD screen message An error occurred while saving. Check and if necessary, change the memory device. Condition/solution The memory card or external USB device may be damaged. Make sure the memory card or USB device is inserted correctly and meets the specifications for the product. 233

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	15
Status Icon Information	15
Entering Characters on the LCD Screen	16
Changing LCD Screen Language	17
Adjusting Control Panel Sounds	17
Adjusting the Screen Brightness	18
Product Parts Locations	19
Product Parts - Top and Bottom	20
Product Parts - Front	21
Product Parts - Inside	23
Product Parts - Back	24
Checking for Software Updates	24
Using Power Saving Settings	25
Changing the Sleep Timer Settings	25
Changing the Power Off Timer Settings	26
Epson Connect Solutions for Smartphones, Tablets, and More	26
Setting Up Epson Connect Services	27
Using Epson Email Print	29
Using the Epson iPrint Mobile App	29
Using Epson Remote Print	30
Using Epson Scan to Cloud	30
Using AirPrint	31
Using Google Cloud Print	32
Setting Up Google Cloud Print on a Chromebook	33
Android Printing Using the Epson Print Enabler	34
Using Fire OS Printing	34
Using Windows 10 Mobile Printing	35
Using Epson Print and Scan App with Windows Tablets	35
Using the Mopria Print Service	36
Wi-Fi or Wired Networking	37
Network Security Recommendations	37
Wi-Fi Infrastructure Mode Setup	38
Selecting Wireless Network Settings from the Control Panel	39
Wi-Fi Direct Mode Setup	41
Enabling Wi-Fi Direct Mode	42
Wi-Fi Protected Setup (WPS)	43
Using WPS to Connect to a Network	44
Printing a Network Status Sheet	45
Changing or Updating Network Connections	45
Changing a USB Connection to a Wi-Fi Connection	46
Connecting to a New Wi-Fi Router	46
Disabling Wi-Fi Features	46
Loading Paper	48
Loading Paper in Cassette 1 (Upper Cassette)	48
Loading Paper in Cassette 2 (Lower Cassette)	53
Loading Paper in the Rear Paper Feed Slot	58
Selecting the Paper Settings for Each Source - Control Panel	61
Turning Off the Paper Setting Alert	62
Paper Loading Capacity	63
Double-sided Printing Capacity	65
Available Epson Papers	65
Borderless Paper Type Compatibility	67
Paper or Media Type Settings - Control Panel	68
Paper or Media Type Settings - Printer Software	69
Placing Originals on the Product	70
Placing Originals on the Scanner Glass	70
Copying	72
Copying Documents or Photos	72
Copying Options	73
Printing from a Computer	76
Printing with Windows	76
Selecting Basic Print Settings - Windows	76
Paper Source Options - Windows	79
Print Quality Options - Windows	79
Multi-Page Printing Options - Windows	80
Selecting Double-sided Printing Settings - Windows	80
Double-sided Printing Options - Windows	83
Print Density Adjustments - Windows	84
Selecting Additional Layout and Print Options - Windows	85
Custom Color Correction Options - Windows	87
Image Options and Additional Settings - Windows	88
Header/Footer Settings - Windows	89
Selecting a Printing Preset - Windows	90
Selecting Extended Settings - Windows	91
Extended Settings - Windows	92
Printing Your Document or Photo - Windows	93
Checking Print Status - Windows	95
Selecting Default Print Settings - Windows	95
Changing the Language of the Printer Software Screens	96
Changing Automatic Update Options	97
Printing with the Built-in Epson Driver - Windows 10 S	98
Selecting Print Settings - Windows 10 S	99
Printing on a Mac	100
Selecting Basic Print Settings - Mac	100
Paper Source Options - Mac	104
Print Quality Settings - Mac	104
Print Options - Mac	104
Selecting Page Setup Settings - Mac	105
Selecting Print Layout Options - Mac	106
Selecting Double-sided Printing Settings - Mac	107
Double-sided Printing Options and Adjustments - Mac	108
Managing Color - Mac	109
Color Matching and Color Options - Mac	110
Selecting Printing Preferences - Mac	111
Printing Preferences - Mac	112
Printing Your Document or Photo - Mac	113
Checking Print Status - Mac	114
Cancelling Printing Using a Product Button	114
Scanning	115
Starting a Scan	115
Starting a Scan Using the Product Control Panel	115
Scanning to a Connected Computer	116
Control Panel Scanning Options	118
Changing Default Scan Button Settings	119
Starting a Scan Using the Epson Scan 2 Icon	120
Starting a Scan from a Scanning Program	122
Starting a Scan from a Smart Device	124
Scanning in Epson Scan 2	124
Additional Scanning Settings - Main Settings Tab	127
Additional Scanning Settings - Advanced Settings Tab	128
Saving Scanned Documents as a Searchable PDF	129
Image Format Options	130
Scan Resolution Guidelines	131
Scanning to Online Destinations Using Easy Photo Scan	132
Scanning Using Easy Photo Scan	132
Uploading Scanned Images to Facebook	134
Uploading Scanned Images to Google Photos	136
Uploading Scanned Images to Evernote	138
Uploading Scanned Images to SugarSync	140
Uploading Scanned Images to a Web Folder	141
Uploading Scanned Images to Email	143
Saving Scanned Images to a Folder	144
Epson JPEG File Settings	145
Epson TIFF and Multi-TIFF File Settings	146
Using Memory Cards with Your Product	148
Inserting a Memory Card	148
Memory Card Types	149
Memory Card File Specifications	149
Removing a Memory Card	150
Printing from a Memory Card	151
Viewing and Printing Photos	151
Viewing and Printing Photos From the LCD Screen	152
Print Setting Options - Memory Card	153
Printing Photo Layouts from a Memory Card	154
Photo Layout Options	156
Printing Photo Greeting Cards	157
Creating and Printing a Greeting Card Template	157
Printing a Greeting Card from a Template	158
Transferring Photos on a Memory Card	159
Setting Up File Sharing for Photo Transfers from Your Computer	160
Transferring Photos from a Memory Card to Your Computer	160
Using an External Device with Your Product	162
Printing from a Camera	162
Selecting Print and Photo Adjustment Settings	162
Print Settings - Camera	165
Photo Adjustments - Camera	166
Connecting and Printing from a Camera	167
Printing from a Camera Wirelessly	168
Viewing or Printing from a USB Flash Drive or External Device	169
USB Device File Specifications	169
Connecting and Using a USB Flash Drive or External Device	169
Printing Personalized Projects	171
Printing Coloring Book Pages	171
Printing Personalized Note Paper	172
Printing Lined Paper, Graph Paper, and Music Sheets	174
Printing Calendar Pages	176
Printing on CDs/DVDs	178
CD/DVD Printing Features	178
Loading a CD/DVD	178
Removing a Printed CD/DVD	181
Placing a CD/DVD on the Scanner Glass	182
Copying onto a CD/DVD	183
Printing Photos from a Memory Card Onto a CD/DVD	184
Printing a Jewel Case Insert from a Memory Card	186
Printing on CDs/DVDs from a Computer	188
Starting Epson Print CD - Windows	188
Printing Your CD/DVD Design - Windows	189
Starting Epson Print CD - Mac	190
Printing Your CD/DVD Design - Mac	191
Replacing Ink Cartridges and Maintenance Boxes	193
Check Cartridge and Maintenance Box Status	193
Checking Cartridge and Maintenance Box Status on the LCD Screen	193
Checking Cartridge and Maintenance Box Status with Windows	194
Checking Cartridge and Maintenance Box Status - Mac	197
Purchase Epson Ink Cartridges and Maintenance Box	198
Ink Cartridge Part Numbers	198
Removing and Installing Ink Cartridges	199
Printing with Black Ink and Expended Color Cartridges	204
Printing with Expended Color Cartridges - Windows	204
Printing with Expended Color Cartridges - Mac	205
Conserving Low Black Ink with Windows	207
Replacing the Maintenance Box	207
Adjusting Print Quality	211
Print Head Maintenance	211
Print Head Nozzle Check	211
Checking the Nozzles Using the Product Control Panel	212
Checking the Nozzles Using a Computer Utility	214
Print Head Cleaning	216
Cleaning the Print Head Using the Product Control Panel	217
Cleaning the Print Head Using a Computer Utility	218
Aligning the Print Head Using the Product Control Panel	221
Cleaning the Paper Guide	222
Cleaning and Transporting Your Product	224
Cleaning Your Product	224
Cleaning the Paper Rollers	224
Cleaning the Printer Head Path	226
Transporting Your Product	228
Solving Problems	233
Product Status Messages	233
Running a Product Check	235
Resetting Control Panel Defaults	237
Solving Setup Problems	238
Product Does Not Turn On or Off	238
Noise After Ink Installation	238
Software Installation Problems	239
Solving Network Problems	239
Product Cannot Connect to a Wireless Router or Access Point	240
Network Software Cannot Find Product on a Network	241
Product Does Not Appear in Mac Printer Window	242
Cannot Print Over a Network	242
Cannot Scan Over a Network	243
Solving Copying Problems	244
Product Makes Noise, But Nothing Copies	245
Product Makes Noise When It Sits for a While	245
Solving Paper Problems	245
Paper Feeding Problems	245
Paper Jam Problems Inside the Product	246
Paper Jam Problems in the Paper Cassette	249
Paper Jam Problems in the Rear Cover	250
Paper Ejection Problems	251
Solving Problems Printing from a Computer	251
Nothing Prints	252
Product Icon Does Not Appear in Windows Taskbar	252
Printing is Slow	253
Solving Page Layout and Content Problems	254
Inverted Image	255
Too Many Copies Print	255
Blank Pages Print	255
Incorrect Margins on Printout	256
Border Appears on Borderless Prints	256
Incorrect Characters Print	257
Incorrect Image Size or Position	257
Slanted Printout	258
Solving Print Quality Problems	258
White or Dark Lines in Printout	259
Blurry or Smeared Printout	260
Faint Printout or Printout Has Gaps	261
Grainy Printout	261
Incorrect Colors	262
Solving Scanning Problems	263
Scanning Software Does Not Operate Correctly	263
Cannot Start Epson Scan 2	264
Scanning is Slow	265
Solving Scanned Image Quality Problems	265
Image Consists of a Few Dots Only	265
Line of Dots Appears in All Scanned Images	266
Straight Lines in an Image Appear Crooked	266
Image is Distorted or Blurry	266
Image Colors are Patchy at the Edges	267
Image is Too Dark	267
Back of Original Image Appears in Scanned Image	267
Ripple Patterns Appear in an Image	267
Scanned Image Colors Do Not Match Original Colors	268
Scanned Image Edges are Cropped	268
Solving Memory Card Problems	268
Memory Card Does Not Fit Into a Slot	269
Cannot View or Print Photos from a Memory Card or Device	269
Cannot Transfer Photos to or from a Memory Card or Device	269
Solving USB Device Problems	270
Cannot View or Print from a USB Device	270
Cannot Save Files on a USB Device	271
Cannot Transfer Files To or From a USB Device	271
Solving CD/DVD Problems	271
CD/DVD Jam Problems	272
Image Not Centered on CD/DVD	272
Ink Smears on CD/DVD	272
Faint Image on CD/DVD	273
Uninstall Your Product Software	273
Uninstalling Product Software - Windows	273
Uninstalling Product Software - Mac	274
Where to Get Help	275
Technical Specifications	276
Windows System Requirements	276
Mac System Requirements	277
Paper Specifications	277
Printable Area Specifications	278
Scanning Specifications	281
Memory Card Specifications	281
Ink Cartridge Specifications	282
Dimension Specifications	283
Electrical Specifications	283
Environmental Specifications	284
Interface Specifications	284
External USB Device Specifications	284
Network Interface Specifications	285
Safety and Approvals Specifications	285
Notices	287
Important Safety Instructions	287
General Product Safety Instructions	287
Ink Cartridge Safety Instructions	289
Wireless Connection Safety Instructions	290
LCD Screen Safety Instructions	290
FCC Compliance Statement	290
Binding Arbitration and Class Waiver	291
Trademarks	294
Copyright Notice	295
libTIFF Software Acknowledgment	295
A Note Concerning Responsible Use of Copyrighted Materials	296
Default Delay Times for Power Management for Epson Products	296