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Epson WorkForce ST-M3000 Users Guide - Page 312

Solving Scanning Problems, Scanning Software Does Not Operate Correctly

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Related concepts Print Head Nozzle Check Print Head Cleaning Print Head Alignment Related tasks Selecting Printing Preferences - Mac Selecting Additional Layout and Print Options - Windows Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Solving Scanning Problems Check these solutions if you have problems scanning with your product. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Scanning is Slow Parent topic: Solving Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. • In Windows, make sure your product is listed as a valid device in the Scanners and Cameras control panel. • If you are scanning with the ADF, make sure the ADF and document covers are closed. • Try scanning at a lower resolution or increase the free space on the computer's hard disk. Scanning stops if the total data size reaches the limit. Parent topic: Solving Scanning Problems Related concepts Uninstall Your Product Software 312

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	15
The LCD Screen	16
Status Icon Information	16
Entering Characters on the LCD Screen	17
Viewing Animations	19
Changing LCD Screen Language	21
Selecting the Date and Time	22
Selecting Your Country or Region	23
Adjusting Control Panel Sounds	24
Preventing PC Connection via USB	25
Adjusting the Screen Brightness	26
Product Parts Locations	26
Product Parts - Front	27
Product Parts - Inside	29
Product Parts - Back	30
Using Power Saving Settings	30
Changing the Sleep Timer Settings	31
Changing the Power Off Timer Settings	32
Epson Connect Solutions for Smartphones, Tablets, and More	32
Setting Up Epson Connect Services	33
Using Epson Email Print	34
Using the Epson iPrint Mobile App	35
Using Epson Remote Print	35
Using Epson Scan to Cloud	36
Using AirPrint	37
Using Google Cloud Print	37
Setting Up Google Cloud Print on a Chromebook	38
Android Printing Using the Epson Print Enabler	39
Using the Mopria Print Service	40
Using Fire OS Printing	40
Using Windows 10 Mobile Printing	41
Using Epson Print and Scan App with Windows Tablets	41
Voice-activated Printing	42
Wi-Fi or Wired Networking	43
Network Security Recommendations	43
Wi-Fi Infrastructure Mode Setup	44
Selecting Wireless Network Settings from the Control Panel	45
Wi-Fi Direct Mode Setup	48
Connecting to a Mobile Device	48
Enabling Wi-Fi Direct Mode (Simple AP)	50
Modifying the Wi-Fi Direct Network Name or Password	51
Wi-Fi Protected Setup (WPS)	53
Using WPS to Connect to a Network	53
Printing a Network Status Sheet	54
Printing a Network Connection Report	55
Network Connection Report Codes and Messages	57
Changing or Updating Network Connections	62
Accessing the Web Config Utility	63
Changing a USB Connection to a Wi-Fi Connection	63
Changing a Wi-Fi Connection to a Wired Network Connection	63
Connecting to a New Wi-Fi Router	64
Disabling Wi-Fi Features	65
Loading Paper	66
Loading Paper in the Cassette	66
Loading Paper in the Rear Paper Feed Slot	72
Paper Loading Capacity	75
Double-sided Printing Capacity	77
Compatible Epson Papers	78
Paper or Media Type Settings - Printing Software	79
Selecting the Paper Settings - Control Panel	79
Paper or Media Type Settings - Control Panel	80
Selecting the Default Paper Source Settings	81
Paper Source Settings Options	81
Placing Originals on the Product	83
Placing Originals on the Scanner Glass	83
Placing Originals in the Automatic Document Feeder	85
ADF Original Document Specifications	88
Copying	90
Copying Documents or Photos	90
Copying Options	91
Printing from a Computer	93
Printing with the Standard Epson Printer Software - Windows	93
Selecting Basic Print Settings - Windows	94
Paper Source Options - Windows	96
Print Quality Options - Windows	96
Multi-Page Printing Options - Windows	96
Selecting Double-sided Printing Settings - Windows	97
Double-sided Printing Options - Windows	99
Print Density Adjustments - Windows	100
Selecting Additional Layout and Print Options - Windows	101
Custom Tone Correction Options - Windows	103
Image Options and Additional Settings - Windows	104
Header/Footer Settings - Windows	104
Selecting a Printing Preset - Windows	105
Selecting Extended Settings - Windows	107
Extended Settings - Windows	108
Printing Your Document - Windows	109
Locking Printer Settings - Windows	110
Locked Setting Options	112
Selecting Default Print Settings - Windows	113
Changing the Language of the Printer Software Screens	114
Changing Automatic Update Options	115
Printing with the Built-in Epson Driver - Windows 10 S	116
Selecting Print Settings - Windows 10 S	116
Printing on a Mac	120
Selecting Basic Print Settings - Mac	121
Paper Source Options - Mac	124
Print Quality Options - Mac	124
Selecting Page Setup Settings - Mac	125
Selecting Print Layout Options - Mac	126
Selecting Double-sided Printing Settings - Mac	126
Double-sided Printing Options and Adjustments - Mac	128
Selecting Printing Preferences - Mac	128
Printing Preferences - Mac	129
Printing Your Document - Mac	130
Checking Print Status - Mac	131
Printing with the Epson Universal Print Driver - Windows	131
Installing the Epson Universal Print Driver - Windows	132
Selecting PDL (Page Description Language) Settings	136
PDL Print Configuration Options	138
Selecting Printer Language and Interface Settings	139
Printing Language and Interface Options	141
Printing a PCL Status Sheet	141
Synchronizing Printer Settings - Epson Universal Print Driver - Windows	142
Selecting Print Settings - Epson Universal Print Driver - Windows	143
Selecting Default Print Settings - Epson Universal Print Driver - Windows	145
Locking Printer Settings - Epson Universal Print Driver - Windows	146
Epson Universal Print Driver Locked Setting Options	148
Adding Network Printers - Epson Universal Print Driver - Windows	148
Printing From a Chromebook	151
Cancelling Printing Using a Product Button	151
Scanning	153
Starting a Scan	153
Starting a Scan Using the Product Control Panel	153
Scanning to a Connected Computer	154
Scanning to the Cloud	156
Setting Up a WSD Port (Windows 7/Windows Vista)	158
Changing Default Scan Job Settings	159
Starting a Scan Using the Epson Scan 2 Icon	159
Starting a Scan from a Scanning Program	162
Starting a Scan from a Smart Device	164
Scanning in Epson Scan 2	164
Additional Scanning Settings - Main Settings Tab	167
Additional Scanning Settings - Advanced Settings Tab	167
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	168
Image Format Options	170
Scan Resolution Guidelines	171
Faxing	172
Connecting a Telephone or Answering Machine	172
Setting Up Fax Features	176
Setting Up Basic Fax Features	176
Using the Fax Setup Wizard	176
Selecting the Line Type	178
Setting the Number of Rings to Answer	179
Selecting Advanced Fax Settings	180
Receive Settings - Fax	181
Report Settings - Fax	183
Basic Settings - Fax	183
Security Settings - Fax	185
Setting Up the Fax Utility - Windows	186
Setting Up Fax Features Using the Fax Utility - Mac	188
Setting Up Contacts and Contact Groups	189
Setting Up Contacts Using the Product Control Panel	190
Creating a Contact	190
Editing or Deleting a Contact	192
Creating a Contact Group	193
Editing or Deleting a Contact Group	195
Importing Contacts Using the Fax Utility - Windows	196
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac	199
Sending Faxes	201
Sending Faxes from the Product Control Panel	201
Sending a Fax Using the Control Panel	202
Fax Sending Options	204
Sending a Fax at a Specified Time	205
Dialing Fax Numbers from a Connected Telephone	207
Sending Faxes Using the Fax Utility - Windows	207
Sending Faxes Using the Fax Utility - Mac	210
Receiving Faxes	213
Fax Reception	213
Receiving Faxes Automatically	214
Receiving Faxes Manually	214
Receiving a Fax by Polling	215
Saving and Viewing Received Faxes	216
Selecting Received Fax Options Using the Fax Utility - Windows	217
Checking Fax Status	220
Printing Fax Reports	221
Fax Report Options	221
Refilling Ink and Replacing the Maintenance Box	223
Ink Safety Precautions	223
Checking the Ink and Maintenance Box Levels	225
Checking the Ink Level on Your Product	225
Checking Maintenance Box Status on the LCD Screen	226
Checking Ink and Maintenance Box Levels - Windows	226
Checking Ink and Maintenance Box Levels - Mac	228
Disabling Special Offers with Windows	230
Purchase Epson Ink and Maintenance Box	231
Ink Bottle and Maintenance Box Part Numbers	232
Refilling the Ink Tank	232
Maintenance Box Replacement	237
Adjusting Print Quality	239
Print Head Maintenance	239
Print Head Nozzle Check	239
Checking the Nozzles Using the Product Control Panel	240
Checking the Nozzles Using a Computer Utility	243
Print Head Cleaning	246
Cleaning the Print Head Using the Product Control Panel	246
Cleaning the Print Head Using a Computer Utility	248
Power Cleaning	251
Power Cleaning Using the Product Control Panel	251
Power Cleaning Using a Computer Utility	252
Print Head Alignment	254
Aligning the Print Head Using the Product Control Panel	254
Cleaning the Paper Guide	255
Cleaning the Print Head Path	256
Checking the Number of Sheets	259
Checking the Sheet Counter - Windows	260
Checking the Sheet Counter - Mac	261
Cleaning and Transporting Your Product	262
Cleaning Your Product	262
Cleaning the Paper Rollers	266
Transporting Your Product	268
Solving Problems	273
Checking for Software Updates	273
Product Status Messages	274
Message Appears Prompting You to Reset the Ink Level	275
Running a Product Check	276
Resetting Control Panel Defaults	278
Solving Setup Problems	278
Product Does Not Turn On or Off	279
Noise After Filling the Ink	279
Software Installation Problems	279
Solving Network Problems	280
Product Cannot Connect to a Wireless Router or Access Point	280
Network Software Cannot Find Product on a Network	282
Product Does Not Appear in Mac Printer Window	283
Wireless Network Connection is Unstable on a Mac	283
Wired Network Connection Becomes Unstable	284
Cannot Print Over a Network	284
Cannot Scan Over a Network	286
Solving Copying Problems	287
Product Makes Noise, But Nothing Copies	287
Product Makes Noise When It Sits for a While	288
Solving Paper Problems	288
Paper Feeding Problems	288
Paper Jam Problems in the Front of the Product	289
Paper Jam Problems Inside the Product	291
Paper Jam Problems in the Rear Cover	292
Paper Jams in the Automatic Document Feeder	295
Paper Ejection Problems	298
Solving Problems Printing from a Computer	299
Nothing Prints	299
Product Icon Does Not Appear in Windows Taskbar	300
Printing is Slow	301
Solving Page Layout and Content Problems	302
Inverted Image	303
Too Many Copies Print	303
Blank Pages Print	303
Incorrect Margins on Printout	304
Incorrect Characters Print	305
Incorrect Image Size or Position	305
Slanted Printout	306
Solving Print Quality Problems	306
White or Dark Lines in Printout	307
Blurry or Smeared Printout	308
Faint Printout or Printout Has Gaps	310
Grainy Printout	311
Solving Scanning Problems	312
Scanning Software Does Not Operate Correctly	312
Cannot Start Epson Scan 2	313
Scanning is Slow	314
Solving Scanned Image Quality Problems	314
Image Consists of a Few Dots Only	314
Line of Dots Appears in All Scanned Images	315
Straight Lines in an Image Appear Crooked	315
Image is Distorted or Blurry	315
Image Colors are Patchy at the Edges	316
Image is Too Dark	316
Back of Original Image Appears in Scanned Image	316
Ripple Patterns Appear in an Image	316
Scanned Image Colors Do Not Match Original Colors	317
Scanned Image Edges are Cropped	317
Characters are Not Recognized During Conversion to Editable Text (OCR)	317
Solving Faxing Problems	318
Cannot Send or Receive Faxes	318
Cannot Receive Faxes with a Telephone Connected to Your Product	320
Fax Memory Full Error Appears	321
Fax Quality is Poor	321
Sent Fax is Received in an Incorrect Size	322
Received Fax is Not Printed	322
Uninstall Your Product Software	323
Uninstalling Product Software - Windows	323
Uninstalling Product Software - Mac	324
Where to Get Help	325
Technical Specifications	326
Windows System Requirements	326
Mac System Requirements	327
Paper Specifications	328
Printable Area Specifications	329
Scanning Specifications	330
Fax Specifications	331
Automatic Document Feeder (ADF) Specifications	332
Ink Specifications	333
Dimension Specifications	333
Electrical Specifications	334
Environmental Specifications	334
Interface Specifications	334
Network Interface Specifications	335
Safety and Approvals Specifications	336
Notices	337
Important Safety Instructions	337
General Product Safety Instructions	337
LCD Screen Safety Instructions	339
Wireless Connection Safety Instructions	339
Telephone Equipment Safety Instructions	340
FCC Compliance Statement	340
Binding Arbitration and Class Waiver	343
Trademarks	346
Copyright Notice	347
libTIFF Software Acknowledgment	347
A Note Concerning Responsible Use of Copyrighted Materials	348
Default Delay Times for Power Management for Epson Products	348