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Epson WorkForce Pro WF-C5390 Users Guide - Page 56

Network Connection Report Codes and Messages, Settings, General Settings, Network Settings

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1. Press the home button, if necessary. 2. Use the arrow and OK buttons to select Settings > General Settings > Network Settings > Connection Check. 3. Select Print Check Report. Note: Select OK to return to the Network Settings menu without printing a report. 4. Select Print. Examine the error codes and solutions shown on the network connection report. Network Connection Report Codes and Messages Parent topic: Wi-Fi or Wired Networking Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report. 1 Error code 2 Message Note: Error codes and messages listed here may not all apply to your product. 56

Section	Page
Contents	3
Product Basics	14
Installing or Using Optional Parts	14
Optional Accessories and Replacement Parts	14
Installing the Optional Paper Cassette Units	15
Enabling the Optional Paper Cassettes - Windows	21
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows	23
Enabling the Optional Paper Cassettes - Mac	24
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac	25
Product Parts Locations	26
Product Parts - Front	27
Product Parts - Inside	29
Product Parts - Back	30
Using the Control Panel	31
Control Panel Buttons and Lights	31
The LCD Screen	32
Status Icon Information	33
Navigating the LCD Screen	34
Entering Characters on the LCD Screen	35
Viewing Animations	36
Changing LCD Screen Language	37
Selecting the Date and Time	37
Adjusting the Screen Brightness	38
Turning Off the Operation Time Out Setting	39
Checking for Software Updates	39
Using Power Saving Settings	40
Changing the Sleep Timer Settings	40
Changing the Power Off Timer Settings	41
Epson Connect Solutions for Smartphones, Tablets, and More	41
Setting Up Epson Connect Services	41
Using Epson Email Print	42
Using Epson Remote Print	43
Using the Epson Smart Panel Mobile App	43
Using AirPrint	44
Setting Up Printing on a Chromebook	45
Android Printing Using the Epson Print Enabler	45
Using the Mopria Print Service	46
Voice-activated Printing	46
Wi-Fi or Wired Networking	48
Network Security Recommendations	48
Wi-Fi Infrastructure Mode Setup	49
Selecting Wireless Network Settings from the Control Panel	50
Wi-Fi Direct Mode Setup	51
Connecting to a Mobile Device	52
Modifying the Wi-Fi Direct Network Name or Password	53
Wi-Fi Protected Setup (WPS)	54
Using WPS to Connect to a Network	55
Printing a Network Status Sheet	55
Printing a Network Connection Report	55
Network Connection Report Codes and Messages	56
Configuring Email Server Settings	62
Email Server Settings	63
Changing or Updating Network Connections	64
Changing a USB Connection to a Wi-Fi Connection	64
Changing a Wi-Fi Connection to a Wired Network Connection	64
Connecting to a New Wi-Fi Router	65
Disabling Wi-Fi Features	66
Enabling PCL or PostScript Printing	67
Installing the PCL Driver - Windows	67
Installing the PostScript (PS3) Printer Software - Windows	69
Installing the PostScript (PS3) Printer Software - Mac	69
Selecting PDL (Page Description Language) Settings	70
PDL Print Configuration Options	70
Selecting Printer Language and Interface Settings	73
Printing Language and Interface Options	73
Printing a PCL or PS3 (PostScript) Status Sheet	74
Loading Paper	75
Loading Paper in the Paper Cassettes and Rear Paper Tray	75
Paper Loading Capacity	78
Double-sided Printing Capacity	83
Compatible Epson Papers	85
Paper or Media Type Settings - Printing Software	87
Selecting the Paper Settings for Each Source - Control Panel	88
Paper Type Settings - Control Panel	88
Selecting Default Paper Settings - Administrator	89
Selecting the Default Printer Settings	90
Paper Source Settings Options	90
Selecting the Universal Print Settings	91
Universal Print Settings Options	91
Printing from a Computer	93
Printing with the Standard Epson Printer Software - Windows	93
Selecting Basic Print Settings - Windows	94
Paper Source Options - Windows	96
Print Quality Options - Windows	97
Multi-Page Printing Options - Windows	97
Selecting Double-sided Printing Settings - Windows	97
Double-sided Printing Options - Windows	100
Print Density Adjustments - Windows	101
Selecting Additional Layout and Print Options - Windows	101
Custom Color Correction Options - Windows	104
Image Options and Additional Settings - Windows	105
Header/Footer Settings - Windows	106
Selecting a Printing Preset - Windows	108
Selecting Extended Settings - Windows	109
Extended Settings - Windows	111
Printing Your Document or Photo - Windows	113
Locking Printer Settings - Windows	113
Locked Setting Options	115
Entering a User ID and Password for Printing	116
Selecting Default Print Settings - Windows	118
Changing the Language of the Printer Software Screens	119
Changing Automatic Update Options	120
Printing with the Built-in Epson Driver - Windows 10 S	121
Selecting Print Settings - Windows 10 S	121
Printing with the Epson Standard Printer Software - Mac	125
Selecting Basic Print Settings - Mac	126
Paper Source Options - Mac	129
Print Quality Options - Mac	129
Selecting Page Setup Settings - Mac	130
Selecting Print Layout Options - Mac	131
Selecting Double-sided Printing Settings - Mac	131
Double-sided Printing Options and Adjustments - Mac	133
Selecting Printing Preferences - Mac	133
Printing Preferences - Mac	134
Printing Your Document or Photo - Mac	135
Checking Print Status - Mac	135
Printing from a Smartphone or Tablet	136
Printing with the PCL Printer Software - Windows	137
Synchronizing Printer Settings - PCL Driver - Windows	137
Selecting Basic Print Settings - PCL Driver - Windows	138
Selecting Default Print Settings - PCL Driver - Windows	140
Locking Printer Settings - PCL Driver - Windows	141
PCL Driver Locked Setting Options	143
Printing with the PostScript (PS3) Printer Software - Windows	144
Selecting Print Settings - PostScript Printer Software - Windows	144
Selecting Default Print Settings - PostScript Printer Software - Windows	146
Printing with the PostScript (PS3) Printer Software - Mac	148
Selecting Basic Print Settings - PostScript Printer Software - Mac	149
Cancelling Printing Using a Product Button	153
Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers	154
Ink Pack Safety Instructions	154
Check Ink and Maintenance Box Status	155
Checking Ink Status on the LCD Screen	156
Checking Ink and Maintenance Box Status - Windows	156
Checking Ink and Maintenance Box Status - Mac	158
Purchase Epson Ink Packs and Maintenance Boxes	159
Ink Supply Unit (Ink Pack) and Maintenance Box Part Numbers	159
Removing and Installing Ink Packs	160
Replacing the Maintenance Box	161
Replacing the Paper Feed Rollers	162
Resetting the Roller Counter on the LCD Screen	162
Printing with Black Ink and Expended Color Ink Packs	163
Printing with Expended Color Ink Packs - Windows	163
Printing with Expended Color Ink Packs - Mac	164
Conserving Low Black Ink with Windows	165
Adjusting Print Quality	167
Print Head Maintenance	167
Print Head Nozzle Check	167
Checking the Nozzles Using the Product Control Panel	167
Checking the Nozzles Using a Computer Utility	168
Print Head Cleaning	170
Cleaning the Print Head Using the Product Control Panel	171
Cleaning the Print Head Using a Computer Utility	172
Print Head Alignment	174
Aligning the Print Head Using the Product Control Panel	175
Adjusting the Print Quality Using the Product Control Panel	175
Cleaning the Paper Guide	176
Cleaning the Translucent Film	177
Checking the Number of Sheets on the LCD Screen	179
Cleaning and Transporting Your Product	181
Cleaning Your Product	181
Transporting Your Product	182
Administering Your Product	188
Accessing the Web Config Utility	188
Changing the Administrator Password in Web Config	189
Configuring Product Settings	190
Checking Status Information	190
Managing the Network Connection	191
Network Settings	192
Setting Control Panel Options	196
Sending Email Notifications	196
Adjusting Power Saving Settings	197
Importing and Exporting Product Settings	197
Exporting Settings Using Web Config	198
Importing Settings Using Web Config	198
Updating Firmware Using Web Config	198
Synchronizing the Date and Time with a Time Server	199
Clearing the Internal Memory	199
Enabling Periodic Cleaning	200
Powering Off or Rebooting the Product Remotely	200
Restoring Default Product Settings	201
Configuring Security Settings	201
Connecting an Authentication Device	201
Restricting Features Available for Users	203
User Feature Restriction	203
Configuring User Feature Restrictions	203
Disabling the External Interface	204
Setting Up Password Encryption	205
Working with Audit Logs	205
Restricting PDL File Operations	205
Enabling Program Verification on Start Up	206
Using Your Product on a Secure Network	206
Configuring Protocols and Services in Web Config	206
Protocol Settings	207
Configuring SSL/TLS Communication	211
Configuring SSL/TLS Settings	211
Configuring a Server Certificate for the Product	212
Configuring IPsec/IP Filtering	212
About IPsec/IP Filtering	213
Configuring Default IPsec/IP Filtering Policy	213
Configuring Group IPsec/IP Filtering Policies	213
IPsec/IP Filtering Policy Settings	214
IPsec/IP Filtering Configuration Examples	218
Configuring an IPsec/IP Filtering Certificate	219
Connecting the Product to an IEEE 802.1X Network	220
Configuring an IEEE 802.1X Network	220
IEEE 802.1X Network Settings	221
Configuring a Certificate for an IEEE 802.1X Network	222
IEEE 802.1X Network Status	222
Using a Digital Certificate	223
About Digital Certification	223
Obtaining and Importing a CA-signed Certificate	224
CSR Setup Settings	225
CSR Import Settings	225
Deleting a CA-signed Certificate	226
Updating a Self-signed Certificate	226
Importing a CA Certificate	227
Deleting a CA Certificate	227
Setting Up Universal Print (Microsoft)	227
Using Epson Device Admin Configuration Software	228
Solving Problems	229
Viewing the Help Screen	229
Checking for Software Updates	229
Product Status Messages	230
Running a Product Check	232
Resetting Control Panel Defaults	233
Solving Setup Problems	234
Product Does Not Turn On or Off	235
Noise After Ink Installation	235
Software Installation Problems	235
Solving Network Problems	236
Product Cannot Connect to a Wireless Router or Access Point	236
Network Software Cannot Find Product on a Network	238
Product Does Not Appear in Mac Printer Window	239
Cannot Print Over a Network	239
Solving Network Security Problems	241
Cannot Create the Secure IPP Printing Port	241
Cannot Update a Certificate or Create a CSR	241
Cannot Import a Digital Certificate	242
Deleted a CA-signed Certificate	242
Digital Certificate Warning Messages	242
Solving Paper Problems	244
Paper Feeding Problems	244
Paper Jams Inside the Product	245
Paper Ejection Problems	245
Solving Problems Printing from a Computer	246
Nothing Prints	246
Product Icon Does Not Appear in Windows Taskbar	248
Printing is Slow	248
Solving Page Layout and Content Problems	250
Inverted Image	251
Too Many Copies Print	251
Blank Pages Print	251
Incorrect Margins on Printout	252
Incorrect Characters Print	252
Incorrect Image Size or Position	253
Slanted Printout	253
Solving Print Quality Problems	254
White or Dark Lines in Printout	254
Blurry or Smeared Printout	255
Faint Printout or Printout Has Gaps	256
Grainy Printout	257
Incorrect Colors	258
Uninstall Your Product Software	259
Uninstalling Printing Software - Standard Epson Printer Software - Windows	259
Uninstalling Product Software - Mac	260
Where to Get Help (U.S. and Canada)	261
Technical Specifications	263
Windows System Requirements	263
Mac System Requirements	264
Paper Specifications	264
Printable Area Specifications	266
Ink Pack Specifications	267
Dimension Specifications	268
Electrical Specifications	269
Environmental Specifications	269
Interface Specifications	270
Network Interface Specifications	270
Safety and Approvals Specifications	273
Notices	274
Important Safety Instructions	274
General Printer Safety Instructions	274
Wireless Connection Safety Instructions	276
LCD Screen Safety Instructions	276
FCC Compliance Statement	277
Binding Arbitration and Class Waiver	278
Trademarks	281
Copyright Notice	281
libTIFF Software Acknowledgment	282
A Note Concerning Responsible Use of Copyrighted Materials	283
Default Delay Times for Power Management for Epson Products	283