Epson WF-C20590 Users Guide
Epson WF-C20590 Manual
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Epson WF-C20590 manual content summary:
- Epson WF-C20590 | Users Guide - Page 1
WF-C20590 User's Guide - Epson WF-C20590 | Users Guide - Page 2
- Epson WF-C20590 | Users Guide - Page 3
Contents WF-C20590 User's Guide ...15 Entering Characters on the LCD Screen 39 Setting a Password and Locking the Control Panel 39 Setting User Feature Epson Connect Solutions for Smartphones, Tablets, and More 50 Setting Up Epson Connect Services 51 Using Epson Email Print ...52 Using the Epson - Epson WF-C20590 | Users Guide - Page 4
71 Connecting to a New Wi-Fi Router 72 Disabling Wi-Fi Features ...72 Enabling Epson Universal Print Driver (PCL) or PostScript Printing 74 Installing the Epson Universal Print Driver - Windows 74 Installing the PostScript (PS3) Printer Software - Windows 78 Installing the PostScript (PS3 - Epson WF-C20590 | Users Guide - Page 5
Epson Papers ...96 Paper or Media Type Settings - Printing Printing Options - Windows 121 Selecting Double-sided Printing Settings - Windows 122 Double-sided Printing Options - Windows 124 Selecting Finishing Options - Windows 125 Finishing Options - Windows 126 Selecting Additional Print - Epson WF-C20590 | Users Guide - Page 6
Settings - Epson Universal Print Driver - Windows 157 Selecting Basic Print Settings - Epson Universal Print Driver - Windows 158 Selecting Additional Layout and Print Options - Epson Universal Print Driver - Windows 161 Selecting Maintenance Options - Epson Universal Print Driver - Windows - Epson WF-C20590 | Users Guide - Page 7
- Epson Universal Print Driver - Windows 164 Selecting Default Print Settings - Epson Universal Print Driver - Windows 165 Locking Printer Settings - Epson Universal Print Driver - Windows 166 Epson Universal Print Driver Locked Setting Options 168 Adding Network Printers - Epson Universal Print - Epson WF-C20590 | Users Guide - Page 8
Scan Resolution Guidelines ...213 Scanning Special Projects...214 Scanning to a SharePoint Server or Cloud Service 214 Scanning Multi-Page Originals as Separate Files 216 Entering a User ID and Password for Scanning 218 Creating Contacts for Scanning ...219 Faxing...221 Connecting a Telephone or - Epson WF-C20590 | Users Guide - Page 9
Receiving Faxes Manually...275 Specifications 287 Disconnecting a USB Device...287 Viewing and Printing from the LCD Screen 287 Printing JPEG Photos...288 Print Setting Options - JPEG Mode 289 Printing TIFF and PDF Files ...291 Print Setting Options - TIFF Mode 292 Print Setting Options - PDF - Epson WF-C20590 | Users Guide - Page 10
Purchase Epson Ink Cartridges and Maintenance Box 302 Ink Cartridge and Maintenance Box Part Numbers 302 Removing and Installing Ink Cartridges 303 Replacing the Maintenance Box...305 Replacing the Optional Staple Cartridge 307 Adjusting Print Quality...310 Print Head Maintenance...310 Checking - Epson WF-C20590 | Users Guide - Page 11
340 Position, Size, or Margins of Copies are Incorrect 341 Solving Paper Problems...341 Paper Feeding Problems...342 Paper Jam Problems ...342 Paper Ejection Problems ...343 Solving Problems Printing from a Computer 343 Nothing Prints ...343 Product Icon Does Not Appear in Windows Taskbar 344 - Epson WF-C20590 | Users Guide - Page 12
Not Operate Correctly 356 Cannot Start Epson Scan 2 ...356 Solving Scanned Image Quality Problems 357 Image Consists of a Few Received Fax Quality is Poor ...365 Received Fax is Not Printed ...365 Solving USB Device Problems ...366 Cannot View or Print from a USB Device 366 Cannot Save Files on a - Epson WF-C20590 | Users Guide - Page 13
381 Safety and Approvals Specifications 382 PS3 Mode Fonts...383 PCL Mode Fonts (URW)...384 Symbol Sets ...387 Notices ...391 Important Safety Instructions...391 General Product Safety Instructions 391 Ink Cartridge Safety Instructions 393 Wireless Connection Safety Instructions 394 LCD Screen - Epson WF-C20590 | Users Guide - Page 14
- Epson WF-C20590 | Users Guide - Page 15
WF-C20590 User's Guide Welcome to the WF-C20590 User's Guide. For a printable PDF copy of this guide, click here. 15 - Epson WF-C20590 | Users Guide - Page 16
Product Basics See these sections to learn about the basic features of your product. Note: Printing software instructions in this manual are intended for use with the standard Epson printer software. For more information on using the Printer Command Language (PCL) or PostScript (PS3) printer - Epson WF-C20590 | Users Guide - Page 17
are labeled with a letter and number code. If you encounter any paper jams or errors, you can use these codes to locate and correct the problem when a message appears on the LCD screen. 1 Paper clip holder 2 Control panel 3 ADF cover (F) 4 Automatic Document Feeder (ADF) 5 ADF edge - Epson WF-C20590 | Users Guide - Page 18
) tray (B) 10 Cover (J) 11 Cover (E) 12 Paper cassette 4 (C4) 13 Paper cassette 3 (C3) 14 Paper cassette 2 (C2) 15 Paper cassette 1 (C1) 16 Front cover (L) 17 Ink cartridge cover (A) 18 External USB port Parent topic: Product Parts Locations 18 - Epson WF-C20590 | Users Guide - Page 19
Product Parts - Inside Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, you can use these codes to locate and correct the problem when a message appears on the LCD screen. 1 Document cover 2 Scanner glass 3 Multi-purpose (MP) tray edge guide 19 - Epson WF-C20590 | Users Guide - Page 20
4 Multi-purpose (MP) tray (B) 5 Paper cassette edge guides 6 Faceup paper eject tray (G) 1 Ink cartridge cover (A) 2 Front cover (L) 3 Cleaner tool storage (can be used to clean scanner glass) 20 - Epson WF-C20590 | Users Guide - Page 21
4 Ink cartridges 5 Maintenance box 6 Maintenance box cover (H) 7 Duplexing unit (D1) Parent topic: Product Parts Locations Product Parts - Back 21 - Epson WF-C20590 | Users Guide - Page 22
also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Option or part Replacement maintenance box Paper cassette lock Staple cartridge Finisher* Part number T6713 C12C933231 C13S210061 C12C933261 - Epson WF-C20590 | Users Guide - Page 23
tray* Part number C12C933331 * Must be installed by an Epson authorized reseller or technician. Parent topic: Product Basics Using the Using Power Saving Settings Entering Characters on the LCD Screen Setting a Password and Locking the Control Panel Setting User Feature Restrictions (Access Control - Epson WF-C20590 | Users Guide - Page 24
Control Panel Buttons and Lights 1 power button 2 home button 3 LCD touchscreen 4 NFC (Near Field Communication) tag 5 data light 6 error light 7 fax reception light 8 power light Note: If the LCD screen is dark, press the screen to wake the product from sleep mode. Status Icon - Epson WF-C20590 | Users Guide - Page 25
enabled. Noise is reduced during printing, but the print speed may be reduced. Select troubleshooting topics. Displays the Fax Data Information screen. Enters job interruption mode. Select again to turn this mode off. Displays the Paper Setting screen. Displays additional information or instructions - Epson WF-C20590 | Users Guide - Page 26
with the indicated setting. Select the icon to resolve the problem. Access to the product's functions are restricted to authorized users. Select the icon to log in using a user name and password. Contact your administrator if you do not know the login information. Access to the product's functions - Epson WF-C20590 | Users Guide - Page 27
You see the Basic Settings screen: 4. Select Language. 5. Select a language. 6. Press the home button to exit. Parent topic: Using the Control Panel Selecting the Date and Time Before using your product, select the current date, time, and daylight saving phase in your area, and choose your preferred - Epson WF-C20590 | Users Guide - Page 28
You see the Basic Settings screen: 4. Select Date/Time Settings. 28 - Epson WF-C20590 | Users Guide - Page 29
You see a screen like this: 5. Select Daylight Saving Time. 6. Select the setting that applies to your area: • Winter: it is winter or your region does not use Daylight Saving Time (DST) • Summer: it is spring or summer and your region uses Daylight Saving Time (DST) Note: If your region uses - Epson WF-C20590 | Users Guide - Page 30
, select the country or region in which you are using it. Note: If you change the country or region, your fax settings return to their defaults and you must select them again. This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator - Epson WF-C20590 | Users Guide - Page 31
6. If the setting is correct, select Yes. (If not, select No and retry.) 7. Press the home button to exit. Parent topic: Using the Control Panel Adjusting Control Panel Sounds You can adjust the sound level heard when you press buttons on the control panel. Note: This setting can be locked by an - Epson WF-C20590 | Users Guide - Page 32
screen to switch between Normal Mode and Quiet Mode. 6. Press to decrease or to increase the sound level for the displayed functions. 7. When you finish, select OK. 8. Press the home button to exit. Note: You can also select a Sound Type for various product functions. Parent topic: Using the Control - Epson WF-C20590 | Users Guide - Page 33
select a number from the on-screen keypad, and press OK. 6. When you finish, select OK. 7. Press the home button to exit. Parent topic: Using the the Home screen after a few minutes of inactivity. This feature is enabled by default, but you can turn it off. Note: This setting can be locked by - Epson WF-C20590 | Users Guide - Page 34
1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. You see the Basic Settings screen: 4. Select Operation Time Out. 34 - Epson WF-C20590 | Users Guide - Page 35
the Home screen. • Select the number of minutes or seconds field, enter a number using the on-screen keypad, and select OK. 6. When you finish, select OK. 7. Press the home button to exit. Parent topic: Using the Control Panel Using Power Saving Settings Your product enters sleep mode automatically - Epson WF-C20590 | Users Guide - Page 36
Changing the Power Off Timer Settings Parent topic: Using the Control Panel Changing the Sleep Timer Settings You can adjust the time period before your product enters sleep mode and turns off the LCD screen. Note: This setting can be locked by an administrator. If you cannot access or change this - Epson WF-C20590 | Users Guide - Page 37
before the product enters sleep mode. • Select the number of minutes field, enter a number using the on-screen keypad, and select OK. 6. When you finish, select OK. 7. Press the home button to exit. Parent topic: Using Power Saving Settings Changing the Power Off Timer Settings You can have the - Epson WF-C20590 | Users Guide - Page 38
2. Select Settings. 3. Select General Settings. You see the Basic Settings screen: 4. Do one of the following, depending on the setting you see displayed on the LCD screen: • Select Power Off Timer, and select a time period between 30minutes and 12h (12 hours). • Select Power Off Settings, and - Epson WF-C20590 | Users Guide - Page 39
select Space. Parent topic: Using the Control Panel Setting a Password and Locking the Control Panel You can set an administrator password to lock the following settings and prevent them from being changed: • Network settings • Web Service settings • Scan settings • System Administration settings 39 - Epson WF-C20590 | Users Guide - Page 40
• Fax settings • Web Config settings • EpsonNet Config settings Note: For more information on administration settings, see the Administrator's Guide. 1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. 4. Select System Administration. You see a screen like this: - Epson WF-C20590 | Users Guide - Page 41
now locked, and the screen returns to General Settings. When the control panel is locked, you must log in as an administrator and enter the password to access any of the locked settings. Note: If you forget your password, contact Epson for assistance. Parent topic: Using the Control Panel 41 - Epson WF-C20590 | Users Guide - Page 42
ID and Password for Printing Entering a User ID and Password for Scanning Setting password on the product control panel. After you set up feature restrictions, you must enable them using the product control panel. Note: For more information on administration settings, see the Administrator's Guide - Epson WF-C20590 | Users Guide - Page 43
8. If you want to allow users to print from generic drivers or use WSD scanning, select the Accept Unknown User Jobs field to turn the setting on. 9. Press the home button to exit. Parent topic: Using the Control Panel Related tasks Setting a Password - Epson WF-C20590 | Users Guide - Page 44
2. Select Settings. 3. Select General Settings. 4. Select Printer Settings. You see a screen like this: 5. Scroll down and select PC Connection via USB. 6. Select Disable. 7. You need to restart the product to activate this function. Select Yes or No. Parent topic: Using the Control Panel Using - Epson WF-C20590 | Users Guide - Page 45
1. Press the home button, if necessary. 2. Select Presets. You see a screen like this: 3. Select Add New. Note: You can save up to 50 presets. 45 - Epson WF-C20590 | Users Guide - Page 46
4. Select the function for which you want to set up a preset, such as Copy. 5. Select the settings you want to save and select Save. 46 - Epson WF-C20590 | Users Guide - Page 47
You see a screen like this: 6. Select the Name field. 7. Use the displayed keyboard to enter a name for the preset and select OK. 8. When you finish, select OK. When you copy, fax, or scan, you can use the preset by selecting Presets and selecting your preset name from the list. Parent - Epson WF-C20590 | Users Guide - Page 48
Caution: If the circuit breaker switch on your product operates differently than described below, contact Epson support or an authorized Epson service provider. Do not use the product or a short circuit may occur. 1. Turn off the product, but do not unplug the power cable. 2. Flip open the - Epson WF-C20590 | Users Guide - Page 49
The circuit breaker switch automatically moves to the position between ON and OFF. Make sure that the indicator is yellow. 4. Move the switch down to the OFF position. 5. Move the switch up to the ON position. 49 - Epson WF-C20590 | Users Guide - Page 50
for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. • Windows: Your printer software automatically checks for updates. You can also manually update the software by selecting Software Update - Epson WF-C20590 | Users Guide - Page 51
or upload it to an online service directly from your Epson product with Epson Scan to Cloud or the Epson iPrint Mobile App. Setting Up Epson Connect Services Using Epson Email Print Using the Epson iPrint Mobile App Using Epson Remote Print Using Epson Scan to Cloud Parent topic: Product Basics - Epson WF-C20590 | Users Guide - Page 52
screen like this: 6. Select Register. 7. Follow the instructions on the screen to activate your product's email address. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Using Epson Email Print With Epson Email Print, you can print from any device that can send email, such as - Epson WF-C20590 | Users Guide - Page 53
Android app to print and scan with networked Epson products. Epson iPrint lets you print PDFs, Microsoft Office documents, photos, and web pages over a wireless network. You can scan and save a file on your device, send it as an email, or upload it to an online service such as Box, Dropbox, Evernote - Epson WF-C20590 | Users Guide - Page 54
account when you installed your product software, visit epsonconnect.com to create your account and register your product to the Epson Connect service. Note: Make a note of your product's email address and password. 3. Visit epsonconnect.com to sign into your account with the email address and - Epson WF-C20590 | Users Guide - Page 55
instructions. 10. Click Finish printer registration to complete setup and print a test page. Your product is now linked to your Google Account and can be accessed from any Chromebook, computer, Apple or Android device with Internet access. Visit Epson Support for Google Cloud Print (U.S) or Epson - Epson WF-C20590 | Users Guide - Page 56
with Internet access. Visit Epson Support for Google Cloud Print (U.S) or Epson Support for Google Cloud Print (Canada) for more information on using Google Cloud Print, or the Google Cloud Print website for a list of supported apps. Parent topic: Using Google Cloud Print Related topics Wi-Fi or - Epson WF-C20590 | Users Guide - Page 57
above, your device automatically uses the built-in Mopria Print Service app to print. Visit epson.com/connect (U.S), epson.ca/connect (Canada), or epson.com.jm/connect (Caribbean) to learn more about Fire OS Printing (one of many Epson Connect Partner Solutions) and check the compatibility of your - Epson WF-C20590 | Users Guide - Page 58
higher) Surface RT or Pro tablet with networked Epson products. Epson Print and Scan App allows you to scan and capture images right to your tablet or to Microsoft OneDrive. Note: The Epson Print and Scan App does not support Windows 10 Mobile printing. 1. Connect your Epson product to your wireless - Epson WF-C20590 | Users Guide - Page 59
Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Configuring Email Server Settings Changing or have a default password enabled by your Internet service provider (ISP). See your ISP and router documentation for instructions on how to change the default password and better - Epson WF-C20590 | Users Guide - Page 60
router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable (used only for wired connection to the - Epson WF-C20590 | Users Guide - Page 61
program guides you through network setup. Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print - Epson WF-C20590 | Users Guide - Page 62
Space. • To enter a space, select Space. 9. Select OK when you finish entering your password. 10. Confirm the displayed network settings and select Start Setup to save them. 11. If you want to print a network setup report, select Print Check Report. (Otherwise, select OK.) 12. Press the home button - Epson WF-C20590 | Users Guide - Page 63
from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software from the Epson website. Note: If you don't see the icon, you may have selected the wrong network name or entered the password incorrectly. Repeat these steps to try again - Epson WF-C20590 | Users Guide - Page 64
Enabling Wi-Fi Direct Mode Parent topic: Wi-Fi or Wired Networking Enabling Wi-Fi Direct Mode You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point. 1. Press the home button, if necessary. 2. - Epson WF-C20590 | Users Guide - Page 65
If you are printing from a computer, make sure you installed the network software from the Epson website. Note: If you don't see the icon on the LCD screen, you may have selected the wrong network name or entered the password incorrectly. Repeat these steps to try again. Parent topic: Wi-Fi Direct - Epson WF-C20590 | Users Guide - Page 66
Wi-Fi Protected Setup (WPS) If your network uses a WPS-enabled wireless router or access point, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS). Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access point. If there - Epson WF-C20590 | Users Guide - Page 67
(WPS). 7. Follow the instructions on the LCD screen to Epson website. Note: If you don't see the icon, repeat these steps to try again. Parent topic: Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problems - Epson WF-C20590 | Users Guide - Page 68
You see a screen like this: 5. Select Network Status. 6. Select Print Status Sheet. 7. Select Print. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi or Wired Networking Configuring Email Server Settings To use features such as scanning to - Epson WF-C20590 | Users Guide - Page 69
3. Select General Settings. 4. Select Network Settings. You see a screen like this: 5. Select Advanced. 6. Select Email Server. 7. Select Server Settings. 69 - Epson WF-C20590 | Users Guide - Page 70
You see a screen like this: 8. Select one of the options, then select the settings you want to use. Contact your internet service provider if necessary to confirm the authentication method for the email server. 9. Select Proceed to save your settings. 10. Select Close to exit. 11. Select - Epson WF-C20590 | Users Guide - Page 71
Note: For more information on administration settings, see the Administrator's Guide. 1. Print a network status sheet. 2. Locate the IP address for your software. 3. Download and install your product software from the Epson website. Parent topic: Changing or Updating Network Connections Changing - Epson WF-C20590 | Users Guide - Page 72
your product software. 5. Download and install your product software from the Epson website. 6. Follow the on-screen instructions to install the software. 7. When you see the Select Your Connection screen your network connection type or need to solve a problem with your network connection. 72 - Epson WF-C20590 | Users Guide - Page 73
Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use. 1. Press the home button, if necessary. 2. Select the icon. You see a screen like this: 3. Select Router. 4. - Epson WF-C20590 | Users Guide - Page 74
software. Depending on your model, not all printer languages may be supported. 1. To download the EPSON Universal Print Driver file, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. 2. Double-click the downloaded package. 74 - Epson WF-C20590 | Users Guide - Page 75
3. Follow the on-screen instructions until you see this screen: 4. Select Yes: Network connection and click OK. Note: Select the Set Default of Printer Control Language to PCL6 checkbox if you want to set the default printer language to PCL6. Leave this option deselected to set the printer language - Epson WF-C20590 | Users Guide - Page 76
After the software finishes searching for products, you see a screen like this: 5. Do one of the following: • If you are installing one product, make sure Add EPSON Universal Print Driver is selected and continue with the next step. • If you are installing more than one product, select Add found - Epson WF-C20590 | Users Guide - Page 77
. 7. Select the product you want to install from the Found Printers list. Note: Deselect the Set as default printer checkbox if you do not want the product to be set as your default printer. 8. Click OK, then skip the remaining steps. 9. If you are installing more than one product, select - Epson WF-C20590 | Users Guide - Page 78
com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. 2. Double-click the downloaded package. 3. Click OK. 4. Click Accept. 5. Click Install. 6. Click Next and follow the on-screen instructions. Parent topic: Enabling Epson Universal Print Driver - Epson WF-C20590 | Users Guide - Page 79
Click Agree. 6. Click Install. 7. If necessary, enter the administrator password. 8. Click Start and follow the on-screen instructions. Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing Selecting PDL (Page Description Language) Settings You can select settings for PCL - Epson WF-C20590 | Users Guide - Page 80
You see a screen like this: 5. Select PDL Print Configuration. 80 - Epson WF-C20590 | Users Guide - Page 81
configuration options you want to use. 7. Press the home button to exit. PDL Print Configuration Options Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing PDL Print Configuration Options Select the PDL Print Configuration options you want to use for PCL or PostScript - Epson WF-C20590 | Users Guide - Page 82
111 Pitch 0.44 to 99.99 cpi Description Sets the default paper type for PCL or PostScript printing Sets the default orientation for PCL or PostScript printing Sets the quality for PCL or PostScript printing Saves ink by reducing print density Starts printing from the first page of a file Starts - Epson WF-C20590 | Users Guide - Page 83
source and number are replaced with IBM-US (the default setting). Sets the number of lines for the line feed command when printing with a driver from a specific operating system Makes the Prints a sheet showing the status when errors occur during PostScript or PDF printing Selects the color - Epson WF-C20590 | Users Guide - Page 84
files that contain binary images (available when the product is connected to the network). Allows you to print binary images even if the driver is set to ASCII. Selects the paper size when printing a PDF file. If Auto is selected, the paper size is determined based on the size of the first page - Epson WF-C20590 | Users Guide - Page 85
options for your connection type. 7. Press the home button to exit. Printing Language and Interface Options Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing Printing Language and Interface Options Select the printing language and interface options you want to use. 85 - Epson WF-C20590 | Users Guide - Page 86
Option Available settings Printing Language Auto PCL PS3 PDF ESC/Page PC Connection via USB Enable Disable USB I/F time before ending USB communication from a computer using the PCL or PostScript driver. This setting is necessary to avoid endless USB communication. Parent topic: Selecting - Epson WF-C20590 | Users Guide - Page 87
You see a screen like this: 3. Select Printer Status/Print. 4. Select Print Status Sheet. 5. Select PS3 Font List or PCL Font List. 6. Select Print to print the status sheet. Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing 87 - Epson WF-C20590 | Users Guide - Page 88
MP Tray Using the Optional Paper Cassette Lock Paper Loading Capacity Available Epson Papers Paper or Media Type Settings - Printing Software Selecting the Paper Settings for Each Source - Control Panel Selecting Default Paper Settings - Administrator Loading Paper in the Cassettes and MP Tray You - Epson WF-C20590 | Users Guide - Page 89
You see this screen: 2. Select Load Paper under the How To options. 89 - Epson WF-C20590 | Users Guide - Page 90
You see this screen: 3. Select one of the options. 90 - Epson WF-C20590 | Users Guide - Page 91
You see this screen: 4. Select How To. 91 - Epson WF-C20590 | Users Guide - Page 92
, no matter which way your document faces. • Load the printable side facedown. • Load letterhead or pre-printed paper top edge first. • Do not load paper above the arrow mark inside the edge guides. • Check the paper package for any additional loading instructions. Parent topic: Loading Paper 92 - Epson WF-C20590 | Users Guide - Page 93
Loading Capacity Paper Specifications Using the Optional Paper Cassette Lock You can use the optional paper cassette lock to keep a paper cassette locked. Make sure you keep the key in a safe place. You can purchase genuine Epson accessories at epson.com (U.S. sales) or epson.ca (Canadian sales - Epson WF-C20590 | Users Guide - Page 94
Paper Loading Capacity Standard paper Paper type Loading capacity Paper cassettes MP tray Plain paper Letterhead paper Recycled paper Colored paper Pre-printed paper A3 (11.7 × 16.5 inches [297 × 420 mm]) 11 × 17 inches (279 × 432 mm) B4 (13.9 × 9.84 inches [353 × 250 mm]) 13 × 19 inches - Epson WF-C20590 | Users Guide - Page 95
× 279 mm]) 450 sheets - Epson Premium Presentation Paper - Matte Epson Premium Presentation Paper Matte Double-sided 279 mm]) Legal (8.5 × 14 inches [216 × 356 mm]) 20 sheets 13 × 19 inches (330 × 483 mm) A3 (11.7 × 16.5 inches [297 × 420 mm]) 11 × 14 inches (279 × 356 mm) Letter (8.5 × 11 - Epson WF-C20590 | Users Guide - Page 96
g/m2]) 13 × 19 inches (330 × 483 mm) 12 × 18 inches (305 × 457 mm) A3 (11.7 × 16.5 inches [297 × 420 mm]) 11 × 17 inches (279 × 432 mm) B4 Epson Papers You can purchase genuine Epson ink and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson - Epson WF-C20590 | Users Guide - Page 97
Epson Premium Presentation Paper Matte Double-sided Size Letter (8.5 × 11 inches [216 × 279 mm]) Legal (8.5 × 14 inches [216 × 356 mm]) 11 × 17 inches (279 × 432 mm) 13 × 19 inches (330 × 483 mm) 8 × 10 inches (203 × 254 mm) Letter (8.5 × 11 inches [216 × 279 mm]) 11 × 14 inches (279 × 356 mm) A3 - Epson WF-C20590 | Users Guide - Page 98
printed paper Preprinted Envelopes Envelope Epson Presentation Paper Matte Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Settings for Each Source - Control Panel You can change the default paper size and paper type for each source using the control panel on the product - Epson WF-C20590 | Users Guide - Page 99
You see a screen like this: 2. Select the paper source you want to select settings for. 99 - Epson WF-C20590 | Users Guide - Page 100
You see a screen like this: 3. Select Paper Size. 4. Select the paper size you loaded. 5. Select Paper Type. 6. Select the paper type for the paper you loaded. 7. To automatically detect the size of paper loaded in the paper source, select the Paper Size Auto Detect field to turn this setting on. 8. - Epson WF-C20590 | Users Guide - Page 101
printed paper Preprinted Envelopes Envelope Epson Presentation Paper Matte Prem. Matte Epson Premium Presentation Paper Matte Epson Control Panel Selecting Default Paper Settings - Administrator As an administrator, you can adjust default paper settings that apply to all print jobs sent to - Epson WF-C20590 | Users Guide - Page 102
Settings You can change default printer settings using the control panel on the product. Note: These settings can be locked by an administrator. If you cannot access these settings, contact - Epson WF-C20590 | Users Guide - Page 103
a full memory error occurs. • Select Off to display an error message and stop printing if an error occurs. 8. Press the home button to exit. Paper Source Settings Options Parent topic: Selecting Default Paper Settings - Administrator Paper Source Settings Options Select the paper source options you - Epson WF-C20590 | Users Guide - Page 104
this screen: 5. Select Universal Print Settings. 6. Adjust the settings as necessary. 7. Press the home button to exit. Universal Print Settings Options Parent topic: Selecting Default Paper Settings - Administrator Universal Print Settings Options Select the universal print setting options you want - Epson WF-C20590 | Users Guide - Page 105
Page On Off Rotate Sort On Off Description Adjust the top or left margin. Adjust the top or left margin of the back page when printing double-sided. Select On to skip printing of blank pages automatically. Select On to rotate each copy when - Epson WF-C20590 | Users Guide - Page 106
Placing Originals on the Product Follow the instructions here to place your original documents or photos on Feeder Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass: A3 (11.7 × 16.5 inches [297 × 420 mm]). Note: When originals are placed in the ADF - Epson WF-C20590 | Users Guide - Page 107
Feeder (ADF). You can also use the ADF to scan both sides of a 2-sided document. Make sure the originals meet the Automatic Document Feeder specifications before loading them. Caution: Make sure your originals are not creased or folded, and do not contain holes, staples, tape, or other materials - Epson WF-C20590 | Users Guide - Page 108
1. Slide the ADF edge guide outward. 2. Fan your stack of originals and tap them gently on a flat surface to even the edges. 108 - Epson WF-C20590 | Users Guide - Page 109
Faxing screens lights up. Note: The ADF should automatically detect the size of your original. If the document size isn't automatically detected, you need to manually select it. 4. Slide the ADF edge guide against the originals, but not too tightly. 109 - Epson WF-C20590 | Users Guide - Page 110
Parent topic: Placing Originals on the Product Related topics Copying Scanning Faxing 110 - Epson WF-C20590 | Users Guide - Page 111
. Copying Documents or Photos Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including Epson special papers. 1. Place your original document or photo on the scanner glass, or place multi-page documents in the ADF. 2. Load the paper - Epson WF-C20590 | Users Guide - Page 112
You see a screen like this: 5. To print more than one copy, press a number key on the product's control panel, or assistance. 10. When you are ready to copy, press the Copy icon. Note: To cancel printing, select Cancel on the LCD screen, then select Cancel again to confirm. Parent topic: Copying 112 - Epson WF-C20590 | Users Guide - Page 113
Related references Copying Options Related tasks Using Presets Related topics Placing Originals on the Product Loading Paper Copying Options Select the copying options you want to use for your copies. Note: Not all options or settings may be available, depending on other copying settings. Basic - Epson WF-C20590 | Users Guide - Page 114
Rotate Sort to print alternate paper orientations and paper sources (make sure the Paper Setting is set to Auto for this option). Select Shift Sort* to eject offset printouts for each set of copies. Select the staple location. * Displayed when the optional finisher unit is installed. Advanced - Epson WF-C20590 | Users Guide - Page 115
Copying option Original Type Mixed Size Originals Orientation (Original) Book>2Pages Continuous Scanning Image Quality Available settings Text Text & Image Photo Text & Image(Best) Off On Up Direction Left Direction Off On Off On Various settings Binding Margin Off On Reduce to Fit Off Paper On - Epson WF-C20590 | Users Guide - Page 116
latest product software. Follow the on-screen instructions. Printing with the Standard Epson Printer Software - Windows Printing on a Mac with the Epson Standard Printer Software Printing with the Epson Universal Print Driver - Windows Printing with the PostScript (PS3) Printer Software - Windows - Epson WF-C20590 | Users Guide - Page 117
Synchronizing Printer Settings for Optional Units - Windows You must sync the printer driver before you can use any optional equipment installed on the product. 1. Do one of the following: • Windows 10: Click and select (Settings) > Devices > Printers & scanners. - Epson WF-C20590 | Users Guide - Page 118
. 4. If you want to select specific options to sync, select Manual Settings and click Settings. Select the options you want to sync and click OK. 5. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Basic Print Settings - Windows Select the basic settings - Epson WF-C20590 | Users Guide - Page 119
Note: You may also need to select Properties or Preferences to view your print settings. You see the Main tab of your printer settings window: 4. For paper as the Output Paper setting. • To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox. • Select the - Epson WF-C20590 | Users Guide - Page 120
• Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage. Select the percentage in the % dropdown. 6. Select the orientation of your document. Note: If you are printing an envelope, select Landscape. 7. Select the type of paper you loaded as the Paper Type - Epson WF-C20590 | Users Guide - Page 121
Entering a User ID and Password for Printing Selecting Double-sided Printing Settings - Windows Paper Source Options - Windows You can select any of the available options in the Paper Source menu to print on the paper loaded in that source. Auto Select Automatically selects the paper source based on - Epson WF-C20590 | Users Guide - Page 122
4 pages on one sheet of paper. Click the Page Order button to select page layout and border options. 2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to select image layout and guideline options. Parent - Epson WF-C20590 | Users Guide - Page 123
You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 123 - Epson WF-C20590 | Users Guide - Page 124
settings. 6. Follow any instructions displayed on the screen during printing. Double-sided Printing Options - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related tasks Selecting Basic Print Settings - Windows Double-sided Printing Options - Windows You can - Epson WF-C20590 | Users Guide - Page 125
options for your document or photo on the Finishing tab. 1. To store print jobs in the product's memory, select one of the Job Type options: • Select Normal Print to print jobs without storing them. • When printing multiple copies, select Verify Job to print one copy to verify content and settings - Epson WF-C20590 | Users Guide - Page 126
is available only when the optional finisher unit is installed. Finishing Options - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Finishing Options - Windows You can select any of the Finishing options to customize your print. Some options may be pre-selected - Epson WF-C20590 | Users Guide - Page 127
Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images. 2. To add a password to your print job, select the Confidential Job checkbox - Epson WF-C20590 | Users Guide - Page 128
Options - Windows Header/Footer Settings - Windows Image Options and Additional Settings - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related tasks Printing Your Document or Photo - Windows Custom Color Correction Options - Windows You can select any of the - Epson WF-C20590 | Users Guide - Page 129
as a statue, you may want to turn off Fix Photo to retain the special color effects. ICM Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic - Epson WF-C20590 | Users Guide - Page 130
Options - Windows Image Options and Additional Settings - Windows You can select any of the Image Options and Additional Settings to customize your print. Some options may be pre-selected or unavailable, depending on other settings you have chosen. Image Options Emphasize Text Adjusts the weight of - Epson WF-C20590 | Users Guide - Page 131
, or use any of the available options on the screen to control your printing presets. 4. To choose a preset for printing, select it. 5. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Extended Settings - Windows You can select additional settings that - Epson WF-C20590 | Users Guide - Page 132
1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . 2. Select Printer Settings. 3. Click the Maintenance tab. You see the maintenance options: 4. Click the Extended Settings button. 132 - Epson WF-C20590 | Users Guide - Page 133
. Extended Settings - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Extended Settings - print TrueType fonts. Panel Settings Prioritizes settings from the product control panel or the printer driver software. Skip Blank Page Ensures that your product does not print - Epson WF-C20590 | Users Guide - Page 134
other printing problems. Print as Bitmap Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help. Refine screening pattern Prints graphics with a finer screening pattern. Always Use the Driver's Paper Source Setting Prints using - Epson WF-C20590 | Users Guide - Page 135
window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with the Standard Epson Printer Software - Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1. Do one of the following - Epson WF-C20590 | Users Guide - Page 136
Settings tab by changing the user or group permissions in the Security tab. 3. Click Driver Settings. You see this window: 4. Select the checkbox for each setting you want to lock. To lock all print settings, select All Document Settings. 5. Under Advanced Settings, select the setting option you - Epson WF-C20590 | Users Guide - Page 137
and footers Lets you select the Enable Normal Print Only checkbox so only the Normal Print option is available on the Finishing tab Allows color printing Allows printing in black or shades of gray only Allows printing on one side of the paper only Allows printing on both sides of the paper Prohibits - Epson WF-C20590 | Users Guide - Page 138
Settings and click the Maintenance tab. 2. Click the Printer and Option Information button. 3. Select the Save Access Control Settings checkbox. 4. Click the Settings button. 5. Enter your user name and password. 6. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows - Epson WF-C20590 | Users Guide - Page 139
. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session. Changing the Language of the Printer Software Screens Parent topic: Printing with the Standard Epson Printer Software - Windows Changing the Language of - Epson WF-C20590 | Users Guide - Page 140
You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows - Epson WF-C20590 | Users Guide - Page 141
, you can check for updates manually. Parent topic: Printing with the Standard Epson Printer Software - Windows Related tasks Checking for Software Updates Printing on a Mac with the Epson Standard Printer Software You can print with your product using any Mac printing program, as described in these - Epson WF-C20590 | Users Guide - Page 142
Color - Mac Selecting Finishing Options - Mac Selecting Paper Configuration Settings - Mac Selecting Double-sided Printing Settings - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select - Epson WF-C20590 | Users Guide - Page 143
settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before - Epson WF-C20590 | Users Guide - Page 144
and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7. Select any application-specific settings that appear on the screen, such as those shown in the image - Epson WF-C20590 | Users Guide - Page 145
type settings list for details. 11. Select the Print Quality setting you want to use. 12. 13. Select any of the available print options. Paper Source Options - Mac Print Quality Options - Mac Parent topic: Printing on a Mac with the Epson Standard Printer Software Related references Paper or Media - Epson WF-C20590 | Users Guide - Page 146
tasks Selecting Page Setup Settings - Mac Paper Source Options - Mac You can select any of the available options in the Paper Source menu to print on the paper loaded in that source. Auto Select Automatically selects the paper source based on the selected paper size. MP Tray Selects the paper - Epson WF-C20590 | Users Guide - Page 147
settings from the print window. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be in the print window. Note: If you are printing an envelope, select the icon. Note: You can reduce or enlarge the size of the printed image by - Epson WF-C20590 | Users Guide - Page 148
, select a line setting from the Border pop-up menu. • To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings. Parent topic: Printing on a Mac with the Epson Standard Printer Software Managing Color - Mac You can adjust the Color Matching and Color - Epson WF-C20590 | Users Guide - Page 149
you selected on the Color Matching menu. 4. Select one of the available options. Color Matching and Color Options - Mac Parent topic: Printing on a Mac with the Epson Standard Printer Software Color Matching and Color Options - Mac You can select from these settings on the Color Matching and Color - Epson WF-C20590 | Users Guide - Page 150
manage color using only your application software. Note: An ICC profile is required if color management is turned off. Parent topic: Managing Color - Mac Selecting Finishing Options - Mac You can choose finishing options by selecting Finishing from the pop-up menu on the print window. 150 - Epson WF-C20590 | Users Guide - Page 151
documents, select a Staple option. Note: The Staple option is available only when the optional finisher unit is installed. Finishing Options - Mac Parent topic: Printing on a Mac with the Epson Standard Printer Software Finishing Options - Mac You can select any of the available options in the - Epson WF-C20590 | Users Guide - Page 152
selecting Paper Configuration from the popup menu on the print window. Parent topic: Printing on a Mac with the Epson Standard Printer Software Selecting Double-sided Printing Settings - Mac You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up menu on the - Epson WF-C20590 | Users Guide - Page 153
to test the selected settings. 3. Follow any instructions displayed on the screen during printing. Double-sided Printing Options and Adjustments - Mac Parent topic: Printing on a Mac with the Epson Standard Printer Software Double-sided Printing Options and Adjustments - Mac You can select any - Epson WF-C20590 | Users Guide - Page 154
printing preferences. 5. Click OK. Printing Preferences - Mac Parent topic: Printing on a Mac with the Epson Standard Printer Software Printing Preferences - Mac You can select from these settings on the Options or Driver tab. Thick Paper and Envelopes Prevents ink from smearing when you print - Epson WF-C20590 | Users Guide - Page 155
the product to communicate with the computer. Do not change the default setting unless you experience issues when using a shared printing pool. Optional Output Trays Select an output tray optiion if the optional finisher unit is installed. Optional Paper Sources Select an optional paper source - Epson WF-C20590 | Users Guide - Page 156
the Epson Universal Print Driver - Windows You can print with the Epson Universal Print Driver using any Windows printing program, as described in these sections. Synchronizing Printer Settings - Epson Universal Print Driver - Windows Selecting Basic Print Settings - Epson Universal Print Driver - Epson WF-C20590 | Users Guide - Page 157
Selecting Maintenance Options - Epson Universal Print Driver - Windows Selecting Default Print Settings - Epson Universal Print Driver - Windows Locking Printer Settings - Epson Universal Print Driver - Windows Adding Network Printers - Epson Universal Print Driver - Windows Parent topic: Printing - Epson WF-C20590 | Users Guide - Page 158
settings and other information appears in the Current Printer Information area. 4. Click OK. Parent topic: Printing with the Epson Universal Print Driver - Windows Selecting Basic Print Settings - Epson Universal Print Driver - Windows Select the basic settings for the document or photo you want to - Epson WF-C20590 | Users Guide - Page 159
command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select EPSON Universal Print Driver as the printer you want to use. Note: You may also need - Epson WF-C20590 | Users Guide - Page 160
options. 13. To preview your job before printing, select Print Preview. 14. To save your print job as a project that can be modified and combined with other print jobs, select Job Arranger Lite. Parent topic: Printing with the Epson Universal Print Driver - Windows Related references Paper or Media - Epson WF-C20590 | Users Guide - Page 161
Selecting Additional Layout and Print Options - Epson Universal Print Driver Windows You can select a variety of additional layout and printing options for your document or photo on the More Options or enlarge your document or photo by a specific percentage. Select the percentage in the % menu. 161 - Epson WF-C20590 | Users Guide - Page 162
to manually password for the confidential job on the product's control panel. Note: Confidential print jobs are cleared from the product's memory after printing. 5. Select any of the Additional Settings options to customize your print. Parent topic: Printing with the Epson Universal Print Driver - Epson WF-C20590 | Users Guide - Page 163
Selecting Maintenance Options - Epson Universal Print Driver - Windows You can select maintenance and other optional settings on the Maintenance tab. Note: For more information about a setting, right-click it and select Help. • Reserve Job Settings lets you create settings for print jobs stored in - Epson WF-C20590 | Users Guide - Page 164
you change the language of the printer software screens. Extended Settings - Epson Universal Print Driver - Windows Parent topic: Printing with the Epson Universal Print Driver - Windows Extended Settings - Epson Universal Print Driver - Windows You can select from these settings on the Extended - Epson WF-C20590 | Users Guide - Page 165
not enough memory on the product to collate your print job.) Parent topic: Selecting Maintenance Options - Epson Universal Print Driver - Windows Selecting Default Print Settings - Epson Universal Print Driver - Windows When you change your print settings in a program, the changes apply only while - Epson WF-C20590 | Users Guide - Page 166
. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session. Parent topic: Printing with the Epson Universal Print Driver - Windows Locking Printer Settings - Epson Universal Print Driver - Windows Administrators can lock some - Epson WF-C20590 | Users Guide - Page 167
Control Panel > Hardware and Sound > Devices and Printers. Right-click EPSON Universal Print Driver and select Printer properties. • Windows 7: Click and select Devices and Printers. Right-click EPSON Universal Print Driver and select Printer properties. • Windows Vista: Click and select Control - Epson WF-C20590 | Users Guide - Page 168
the setting option you want to use for each locked setting. 6. Click OK. Epson Universal Print Driver Locked Setting Options Parent topic: Printing with the Epson Universal Print Driver - Windows Epson Universal Print Driver Locked Setting Options Select the options you want to use for any locked - Epson WF-C20590 | Users Guide - Page 169
add network printers. 1. Do one of the following: • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select EPSON Universal Print Driver and select Manage > Printer properties. • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices - Epson WF-C20590 | Users Guide - Page 170
You see this window: 3. Click Network printer search. 4. When you see the search results, select Add found printers. 170 - Epson WF-C20590 | Users Guide - Page 171
. The selected printer or printers appear in the lower section of the screen. 7. Select the checkbox next to the product you want to make your default printer, if necessary. 8. Click OK. Parent topic: Printing with the Epson Universal Print Driver - Windows 171 - Epson WF-C20590 | Users Guide - Page 172
visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. Selecting Basic Print Settings - PostScript Printer Software - Windows Selecting Additional Layout and Print Options - PostScript Printer Software - Windows Selecting Default Print - Epson WF-C20590 | Users Guide - Page 173
settings window: 4. Select the orientation of your document. 5. To print on both sides of the paper, select one of the Print on Both Sides settings. 6. To change the printing order of the pages, select one of the Page Order settings. 7. To print multiple pages on one sheet of paper, adjust the Pages - Epson WF-C20590 | Users Guide - Page 174
12. Select one of the following as the Color setting: • To print a color document or photo, select the Color setting. • To print text and graphics in black only, select the Black & White setting. Parent topic: Printing with the PostScript (PS3) Printer Software - Windows Related references Paper or - Epson WF-C20590 | Users Guide - Page 175
setting to reduce or enlarge your document or photo by a specific percentage. 4. Select the TrueType Font setting to determine font substitutes. 5. Enable the Advanced Printing Features setting to allow detailed settings for printing features. 6. Adjust the Pages Per Sheet Layout setting to change - Epson WF-C20590 | Users Guide - Page 176
remaining Printer Features options to customize your printouts. Parent topic: Printing with the PostScript (PS3) Printer Software - Windows Selecting Default Print Settings - PostScript Printer Software - Windows When you change your print settings in a program, the changes apply only while you are - Epson WF-C20590 | Users Guide - Page 177
(PS3) printer software using any Mac printing program, as described in these sections. Note: The PostScript printer software supports products that are connected via Ethernet. If your product is connected via USB, you will need to install the standard Epson printer software. To download the standard - Epson WF-C20590 | Users Guide - Page 178
Settings - PostScript Printer Software - Mac Select the basic settings for the document or photo you want to print. The PostScript printer software supports plain paper printing on these paper and envelope sizes: • A4 (8.3 × 11.7 inches [210 × 297 mm]) • Letter (8.5 × 11 inches [216 × 279 mm]) • No - Epson WF-C20590 | Users Guide - Page 179
window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Two-Sided, Copies, and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application - Epson WF-C20590 | Users Guide - Page 180
and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7. Select any application-specific settings that appear on the screen, such as those shown in the image - Epson WF-C20590 | Users Guide - Page 181
10. Select Printer Features from the pop-up menu. You see these settings: 11. Select a MediaType setting. 12. Select Color from the Feature Sets pop-up menu. 181 - Epson WF-C20590 | Users Guide - Page 182
on your application, you may be able to select the paper size and orientation settings from the print window. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 182 - Epson WF-C20590 | Users Guide - Page 183
- PostScript Printer Software - Mac You can select a variety of layout options for your document or photo by selecting Layout from the popup menu on the print window. • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu. To arrange the - Epson WF-C20590 | Users Guide - Page 184
in a multi-page document, select an option from the Pages to Print popup menu. • To adjust the order in which pages are printed, select an option from the Page Order pop-up menu. • To scale the image to fit on a specific paper size, select the Scale to fit paper size checkbox and select - Epson WF-C20590 | Users Guide - Page 185
the available Profile options to change the active color profile. • To use the product's default color matching, select In printer. Parent topic: Printing with the PostScript (PS3) Printer Software - Mac Printing Your Document or Photo - PostScript Printer Software - Mac Once you have selected your - Epson WF-C20590 | Users Guide - Page 186
- PostScript Printer Software - Mac Parent topic: Printing with the PostScript (PS3) Printer Software - Mac Checking Print Status - PostScript Printer Software - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1. Click the printer icon when - Epson WF-C20590 | Users Guide - Page 187
your Mac OS version: • To cancel printing, click the print job and click or Delete. • To pause a print job, click the print job and click or Hold. To resume a print job, click the paused print job and click or Resume. • To pause printing for all queued print jobs, click Pause or Pause Printer. • To - Epson WF-C20590 | Users Guide - Page 188
your originals and save them as digital files. Starting a Scan Scanning with Document Capture Pro or Document Capture Scanning in Epson Scan 2 Scanning Special Projects Entering a User ID and Password for Scanning Creating Contacts for Scanning Starting a Scan After placing your originals on your - Epson WF-C20590 | Users Guide - Page 189
folder on a network. • Email lets you send scanned files through a pre-configured email server. • Document Capture Pro lets you scan over a network using your saved job settings in Document Capture Pro or Document Capture. Note: You cannot use this option to scan an image to Document Capture or - Epson WF-C20590 | Users Guide - Page 190
Epson Connect. • Computer (WSD) lets you manage network scanning in Windows 10, Windows 8.x, Windows 7, or Windows Vista (English only). To use this feature, you must first set up WSD (Web Services for Devices) on the computer. 6. Follow the instructions to Document Capture Pro function to scan and - Epson WF-C20590 | Users Guide - Page 191
You see a screen like this: 4. Select Email. 191 - Epson WF-C20590 | Users Guide - Page 192
You see a screen like this: 5. Do one of the following: • Select an email address from any of the displayed frequent contacts. • Select the Recipient tab and choose one or more contacts. • Select Keyboard to use the displayed keyboard to enter the email address for the recipient(s) and select OK. 6. - Epson WF-C20590 | Users Guide - Page 193
11. Select Send. Your product scans your original and emails the scanned file. Parent topic: Starting a Scan Using the Product Control Panel Scanning to a Network Folder or FTP Server You can scan an image and save it to a network folder using your product's control panel. You can either enter the - Epson WF-C20590 | Users Guide - Page 194
4. Select Network Folder/FTP. You see a screen like this: 5. Do one of the following: • Select the Destination tab and choose a saved location. • Select Keyboard, select the Communication Mode field, and select Network Folder (SMB) or FTP. Then select the Location field, enter the folder location, - Epson WF-C20590 | Users Guide - Page 195
topics Placing Originals on the Product Adding and Assigning Scan Jobs with Document Capture Pro or Document Capture You can view, change, or add available default scan settings when you scan using the Document Capture Pro option on the product control panel. You do this by accessing the scan jobs - Epson WF-C20590 | Users Guide - Page 196
4. If you want to assign scan jobs to the selection list on the product control panel, do one of the following: • Windows: Click Event Settings. • Mac: Click the icon at the bottom of the window, then click Event Settings. 5. Select the jobs that you want to assign to any of the pull-down menus. - Epson WF-C20590 | Users Guide - Page 197
Available options Communication Mode Location User Name Password Connection Mode Port Number - - - JPEG PDF TIFF (Single Page) TIFF (Multi black and white. Select for documents Select for photos Select for highest quality printing Lets you scan 2-sided originals placed in the ADF. If you select On - Epson WF-C20590 | Users Guide - Page 198
date, and the time to the file name for your scanned file Parent topic: Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. 198 - Epson WF-C20590 | Users Guide - Page 199
with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. • Windows 10: Click and select - Epson WF-C20590 | Users Guide - Page 200
You see an Epson Scan 2 window like this: 200 - Epson WF-C20590 | Users Guide - Page 201
a Scan Related tasks Starting a Scan from a Scanning Program Entering a User ID and Password for Scanning Related topics Placing Originals on the Product Starting a Scan from a Scanning Program You can start Epson Scan 2 from a TWAIN-compliant scanning program to select scan settings, scan, and open - Epson WF-C20590 | Users Guide - Page 202
You see an Epson Scan 2 window like this: 202 - Epson WF-C20590 | Users Guide - Page 203
Entering a User ID and Password for Scanning Related topics Placing Originals on the Product Starting a Scan from a Smart Device You can start a scan from a smart device using the Epson iPrint app. You can save the scanned document to your device or a cloud service, e-mail it, or print it. Note: If - Epson WF-C20590 | Users Guide - Page 204
• Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON Software > Document Capture Pro. • Mac: Open the Applications folder, open the Epson Software folder, and select Document Capture. Select your product and click OK, if necessary. You see a window like this - Epson WF-C20590 | Users Guide - Page 205
job that you created instead, select it from the Job list in the Document Capture Pro or Document Capture window, click the Start Job button, and skip the rest of these use and click OK. • Mac: If you installed Epson Scan 2, close the Scan Settings window, open the Scan menu at the top of - Epson WF-C20590 | Users Guide - Page 206
preview of your scan in the Document Capture Pro or Document Capture window. 7. Check the Print to save the scanned file. Parent topic: Scanning Related topics Placing Originals on the Product Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in PDF - Epson WF-C20590 | Users Guide - Page 207
You see this window: 207 - Epson WF-C20590 | Users Guide - Page 208
if you are scanning from the ADF. 4. Select the Document Size setting that matches the size of your original, or select Auto Detect to have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size, if necessary. 5. Select the image type of your original and how you - Epson WF-C20590 | Users Guide - Page 209
Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may multiple pages in a single file, you must select a file format that supports multiple pages such as PDF or Multi-TIFF. If you select another file format, each scanned image or - Epson WF-C20590 | Users Guide - Page 210
plastic card, select Off. Parent topic: Scanning in Epson Scan 2 Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all adjustment settings may be - Epson WF-C20590 | Users Guide - Page 211
twice using different output settings (Windows only). Parent topic: Scanning in Epson Scan 2 Saving Scanned Documents as a Searchable PDF You can scan a document and save the text in a searchable PDF. In a searchable PDF, text is recognized using Optical Character Recognition (OCR) and then embedded - Epson WF-C20590 | Users Guide - Page 212
. Click OK. 12. Confirm the File Name setting and select a Folder setting for your document. 13. Click Scan. The scanned image is saved as a searchable PDF. Parent topic: Scanning in Epson Scan 2 Related topics Placing Originals on the Product 212 - Epson WF-C20590 | Users Guide - Page 213
You can save multi-page documents in one PDF file. Recognized text in the scanned document can be searched. Parent topic: Scanning in Epson Scan 2 Scan Resolution Guidelines The Resolution your scans by email or fax, and to print your scans • The image may become too large to fit on your display or - Epson WF-C20590 | Users Guide - Page 214
so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2. Follow these Service Scanning Multi-Page Originals as Separate Files Parent topic: Scanning Scanning to a SharePoint Server or Cloud Service You can use Document Capture Pro - Epson WF-C20590 | Users Guide - Page 215
or Document Capture for details. 4. Click Scan. You see a preview of your scan in the Document Capture Pro or Document Capture window. 5. Click one of the cloud service Destination icons to choose where to save your scanned file. • Web Folder (WebDAV) • Evernote (Windows only) • Google Drive - Epson WF-C20590 | Users Guide - Page 216
service. You can use the scan job when you scan with Document Capture Pro or Document Capture or when you scan using the Document Capture Pro Capture Pro: • Windows 10: Click and select EPSON Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. - Epson WF-C20590 | Users Guide - Page 217
your scan in the Document Capture Pro window. 6. Open the File menu and select Batch Save. 7. Click File Name Settings. 8. Select Apply Job Separation and click Separation Settings. 9. Select the method you used to separate the originals, select a folder name specification and click OK. 10. Select - Epson WF-C20590 | Users Guide - Page 218
Document Capture Pro option on the product control panel. Parent topic: Scanning Special Projects Entering a User ID and Password for Scanning If you enabled Access Control on the product, a user ID and password may be required to scan. You can enter the user ID and password in Epson Scan 2. Note - Epson WF-C20590 | Users Guide - Page 219
Parent topic: Scanning Creating Contacts for Scanning You can create a list of contacts for scanning to email or to a network folder or FTP. Note: Contacts can be locked by an administrator. If you cannot access or change contacts, contact your administrator for assistance. You can create up to 2, - Epson WF-C20590 | Users Guide - Page 220
7. Do one of the following: • To create a contact for scanning to fax, select Fax. • To create a contact for scanning to email, select Email. • To create a location for scanning to a network folder or FTP, select Network Folder/FTP. 8. Select the number you want to use for the contact you are adding - Epson WF-C20590 | Users Guide - Page 221
the power is turned off. Make sure you restore all of the default settings if you give away or dispose of the product. This will erase all of your network settings and fax data. Note: When using the Epson Universal Print Driver or PostScript (PS3) printer software with the product, you can fax using - Epson WF-C20590 | Users Guide - Page 222
1. Connect a phone cable to your telephone wall jack and to the LINE port on your product. Note: If you have a DSL or ISDN connection, you must connect the appropriate DSL filter, or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your - Epson WF-C20590 | Users Guide - Page 223
DSL connection 1 Telephone wall jack 2 DSL filter 3 DSL modem 223 - Epson WF-C20590 | Users Guide - Page 224
ISDN connection 1 ISDN wall jack 2 Terminal adapter or ISDN router 224 - Epson WF-C20590 | Users Guide - Page 225
2. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product. 225 - Epson WF-C20590 | Users Guide - Page 226
the EXT port for your product to detect an incoming fax call when the phone is picked up. Epson cannot guarantee compatibility with VoIP, cable phone systems, or fiberoptic digital services such as FIOS. Parent topic: Faxing Related references Cannot Receive Faxes with a Telephone Connected to Your - Epson WF-C20590 | Users Guide - Page 227
Using the Fax Setup Wizard Setting Up Fax Features Before faxing with your product, set up your fax header and select the fax features you want to use. Note: If you leave your product unplugged for a long period of time, you may need to reset the date and time settings for faxes. Setting Up Basic - Epson WF-C20590 | Users Guide - Page 228
fax header on the faxes you send. 9. On the Distinctive Ring Setting screen, do one of the following: • If you have subscribed to a distinctive ring service from your telephone company, select Proceed. Select the ring pattern to use for incoming faxes or select On. Go to step 12. • If you do - Epson WF-C20590 | Users Guide - Page 229
is correct. If you select to receive faxes manually, you need to answer every call and use and follow the on-screen instructions to check the fax connection and print a report of the check result be dialed to call an outside line. The default Line Type setting is PSTN (Public Switched Telephone Network - Epson WF-C20590 | Users Guide - Page 230
1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. 4. Select Fax Settings. You see this screen: 5. Select Basic Settings. 6. Select Line Type. 7. Select PBX. 230 - Epson WF-C20590 | Users Guide - Page 231
You see this screen: 8. Select Access Code. 9. Select Use. 10. Select the Access Code field, and use the displayed keypad to enter the access code, such as 9. Select OK. 11. Press the home button to return to the home screen. Parent topic: Setting Up Basic Fax Features Setting the Number of Rings to - Epson WF-C20590 | Users Guide - Page 232
2. Select Settings. 3. Select General Settings. 4. Select Fax Settings. You see this screen: 5. Select Basic Settings. 6. Scroll down and select Rings to Answer. 232 - Epson WF-C20590 | Users Guide - Page 233
You see this screen: 7. Select the number of rings and select OK. Make sure to select a number higher than the number of rings your answering machine is set to for answering a call. 8. Press the home button to return to the home screen. Note: An answering machine picks up every call faster than the - Epson WF-C20590 | Users Guide - Page 234
2. Select Settings. 3. Select General Settings 4. Select Fax Settings. You see a screen like this: 5. Select the group of settings you want to change. User Settings - Fax Basic Settings - Fax Send Settings - Fax Receive Settings - Fax Report Settings - Fax Security Settings - Fax Parent topic: - Epson WF-C20590 | Users Guide - Page 235
first digit of a fax number. Tone Selects a tone dialing system and assigns each number a tone during dialing Pulse Select a pulse dialing system and assign numbers a series of pulses during dialing. You can temporarily switch to Tone by pressing * during dialing. 235 - Epson WF-C20590 | Users Guide - Page 236
to Answer Remote Receive Options PSTN PBX Fax Header Your Phone Number Manual Auto All Single Double Triple Double&Triple 1 to 9 Off On fax should be printed; a telephone must be connected to the product Automatically receives and prints faxes If you are using a Distinctive Ring Service on your - Epson WF-C20590 | Users Guide - Page 237
placed long edge first into the ADF as an A3-size fax Sends the first page of a multi-page document as soon as it finishes scanning. Select this option to decrease the amount of Receive Settings - Fax Set the save/forward or print options you want to use for incoming faxes. Save/Forward Settings 237 - Epson WF-C20590 | Users Guide - Page 238
Forward Forwards received faxes to another fax machine, or converts them to PDFs and forwards them to a shared folder on a network or an email up a password for the inbox Forward Settings Specifies a subject when forwarding a fax to an email address Options On Off Delete Print Data After Split - Epson WF-C20590 | Users Guide - Page 239
on multiple sheets, if necessary On If you have loaded A5-size paper, select On to rotate Off landscape-oriented incoming faxes so that they print correctly on the paper On Select On to include the date, time, the sender's Off information, and a page number in the header of your incoming - Epson WF-C20590 | Users Guide - Page 240
a Transmission Report that includes a reduced size of the entire first page of the sent document Prints a simple fax report Prints a fax report that includes error codes Prints fax reports Saves fax reports to a memory device Forwards fax reports to a specified destination Parent topic: Selecting - Epson WF-C20590 | Users Guide - Page 241
panel. Also first confirm that you can send and receive faxes using the control panel. 1. Do one of the following: • Windows 10: Click and select EPSON Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs - Epson WF-C20590 | Users Guide - Page 242
The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Close at the bottom of the window. 242 - Epson WF-C20590 | Users Guide - Page 243
You see this window: 4. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to the FAX Utility. Note: For detailed information, click Help or Open Online Help. Parent topic: Setting Up Fax - Epson WF-C20590 | Users Guide - Page 244
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select the FAX option for your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Double-click FAX - Epson WF-C20590 | Users Guide - Page 245
Parent topic: Faxing Related tasks Importing Contacts Using the Fax Utility - Windows Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac Setting Up Contacts Using the Product Control Panel You can set up your contacts and contact groups using the control panel on your product. Note: - Epson WF-C20590 | Users Guide - Page 246
You see a screen like this: 3. Select the Recipient tab. 246 - Epson WF-C20590 | Users Guide - Page 247
You see a screen like this: 4. Select Add New. 5. Select Add Contact. 6. Select the number you want to use for the contact you are adding. 247 - Epson WF-C20590 | Users Guide - Page 248
You see a screen like this: 7. Select the Name field. Use the displayed keyboard to enter the contact name (up to 30 characters) and select OK. 8. Select the Index Word field. Use the displayed keyboard to enter a word to use when searching for an entry (up to 30 characters) and select OK. (This - Epson WF-C20590 | Users Guide - Page 249
1. Press the home button, if necessary. 2. Select Fax. You see a screen like this: 3. Select the Recipient tab. 4. Select the icon next to the contact you want to edit or delete. 249 - Epson WF-C20590 | Users Guide - Page 250
screen. • To edit the contact, select Edit, select the item you want to change, enter the correct information, and select OK. When you finish editing, select OK. Parent topic: Setting Up Contacts Using the Product Control Panel Creating a Contact Group You can create a group of contacts so that - Epson WF-C20590 | Users Guide - Page 251
You see a screen like this: 3. Select the Recipient tab. 4. Select Add New. 5. Select Add Group. 251 - Epson WF-C20590 | Users Guide - Page 252
You see a screen like this: 6. Select the number you want to use for the group you are adding. 7. Select the Group Name field. Use the displayed keyboard to enter the group name (up to 30 characters) and select OK. 8. Select the Index Word field. Use the displayed keyboard to enter a word to use - Epson WF-C20590 | Users Guide - Page 253
Editing or Deleting a Contact Group You can edit an existing contact group to add or delete entries. You can also delete the entire contact group. 1. Press the home button, if necessary. 2. Select Fax. You see a screen like this: 3. Select the Recipient tab. 4. Select the icon next to the group you - Epson WF-C20590 | Users Guide - Page 254
You see a screen like this: Note: If you want to delete the entire group, select Delete. 5. To edit the group, select Edit. 6. Select Contact(s) Added to the Group. You see a list of the contacts in your group. 7. To add or delete a contact, select the check mark next to it. 8. Select Close to - Epson WF-C20590 | Users Guide - Page 255
Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs > EPSON Software. 2. Select FAX Utility. The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Close - Epson WF-C20590 | Users Guide - Page 256
You see this window: 4. To edit the contacts list on your product, click Contacts. 5. Do one of the following: • To edit a contact, select it in the list and click the icon. • To delete a contact, select it in the list and click the icon. 6. To import fax numbers from your Windows Address Book into - Epson WF-C20590 | Users Guide - Page 257
can create up to 60 speed dial and group dial entries combined. 1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select the FAX option for your product, and select Options & Supplies. Select Utility and select Open Printer Utility - Epson WF-C20590 | Users Guide - Page 258
You see this window: 3. Select your FAX product in the Printer list. 4. Select Speed Dial/Group Dial List. You see this window: 258 - Epson WF-C20590 | Users Guide - Page 259
necessary to add all your speed dial or group dial entries. 8. To import entries from your MacAddress book, click the icon. 9. When you are finished, click the icon to save the entries to your product's memory. Parent topic: Setting Up Contacts and Contact Groups Related topics Setting Up Contacts - Epson WF-C20590 | Users Guide - Page 260
-white fax to up to 200 recipients at a time, or send a color fax to one recipient at a time. If your recipient's fax machine does not print in color, your fax is automatically sent in black-and-white. 1. Place your original on the product for faxing. 2. Press the home button, if necessary - Epson WF-C20590 | Users Guide - Page 261
to deselect it). You can also select the Search field to search for recipients by name, index name, or entry number. Select Close when you finish. Note: To delete selected recipients, select the Enter Recipient field, select the recipient you want to delete, and select Remove. 5. If you need to - Epson WF-C20590 | Users Guide - Page 262
and adjusts the quality of your copies Selects whether to scan images in color or black and white Adjusts the scan resolution and print quality of outgoing faxes Select from various density levels. Automatically removes any background color on scanned images Lets you select from various levels - Epson WF-C20590 | Users Guide - Page 263
of Image Notify Send Result Off On Transmission Report Print on Error Print Do Not Print Backup Off On Description Adjusts the sharpness level if you want to scan another page after a document in the ADF has finished scanning Select On to send black-and-white faxes to a single recipient as - Epson WF-C20590 | Users Guide - Page 264
Sending a Fax at a Specified Time You can send a fax at a time of your choice. Note: Make sure the product's date and time settings are correct. You can send faxes only in black-andwhite when you use this option. 1. Place your original on the product for faxing. 2. Press the home button, if - Epson WF-C20590 | Users Guide - Page 265
9. Select Send. Note: To cancel faxing, check the job status by selecting Job/Status. After scanning your originals, your product dials the number and sends the fax at the specified time. Note: If the product is turned off at the specified time, the fax is sent when it is turned on. Parent topic: - Epson WF-C20590 | Users Guide - Page 266
document is scanned, stored, and briefly previewed. 8. When you are ready to send the document, press the home button, if necessary, and select Fax Box. 9. Select Stored Documents. 10. Select the stored fax job you want to send. 11. Select Start Sending. Parent topic: Sending Faxes from the Product - Epson WF-C20590 | Users Guide - Page 267
stored before storing additional jobs. 1. Place your original on the product for faxing. 2. Press the home button, if necessary. 3. Select Fax Box. 4. Select Polling Send/Board. 5. Select Polling Send. 6. Select your settings, if necessary. 7. Select Add Document. 8. Select Store. Your document is - Epson WF-C20590 | Users Guide - Page 268
you are using a pre-paid calling card, enter the number and password required to use the card before entering the destination fax number. 4. Select to start sending the fax. Note: If your recipient's fax machine does not print in color, your fax is automatically sent in blackand-white. 7. Hang up - Epson WF-C20590 | Users Guide - Page 269
: If you see a Setup, Printer, or Options button, click it. Then click Preferences or Properties on the next screen. For more information about selecting fax print settings, click Help. 4. Select the Page Range as necessary. (Leave the Number of copies set to 1.) 5. Click - Epson WF-C20590 | Users Guide - Page 270
If you're faxing for the first time, you see a window like this one: 6. Enter your sender information so that recipients can identify the origin of the fax. Then click OK to save the sender information. 270 - Epson WF-C20590 | Users Guide - Page 271
detailed instructions on using the Epson FAX Utility, click Help. 8. Select a cover sheet and enter a subject and message, then click Next. 9. Click Send to transmit your fax. Parent topic: Sending Faxes Sending Faxes Using the Fax Utility - Mac You can send a fax from a Mac printing - Epson WF-C20590 | Users Guide - Page 272
product FAX option as the Printer setting. 4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the print window. 5. Select the number of pages you are faxing as the Pages setting. Note: Leave the Copies setting set to 1. 6. Select Recipient Settings from - Epson WF-C20590 | Users Guide - Page 273
You see this window: 7. Do one of the following to choose your recipient: • Select a name or group from the Recipient List. • Enter a name, company, and fax number and click the + button. • Click the icon and select a recipient from your address book. 8. Select Fax Settings from the pop-up menu. 273 - Epson WF-C20590 | Users Guide - Page 274
topic: Sending Faxes Receiving Faxes See these sections to receive faxes with your product. Fax Reception Receiving Faxes Automatically Receiving Faxes Manually Forwarding Received Faxes Receiving a Fax by Polling Saving and Viewing Received Faxes Selecting Received Fax Options Using the Fax Utility - Epson WF-C20590 | Users Guide - Page 275
calls, you can also set your product to receive faxes manually. This allows you to check for a fax tone using Note: If you run out of paper during fax printing, load more paper and press the button indicated on sure Receive Mode is set to Auto (the default setting for the product). To change the - Epson WF-C20590 | Users Guide - Page 276
- Fax Related tasks Receiving Faxes Automatically Forwarding Received Faxes You can forward received faxes to another fax machine, or convert the faxes into PDF documents and forward them to a shared folder on the network or to an email address. Forwarded faxes are deleted from the product's memory - Epson WF-C20590 | Users Guide - Page 277
Select Save/Forward Settings. 7. Select Unconditional Save/Forward. 8. Select Forward. 9. Select Yes. Note: If you want to print the fax automatically before forwarding it, select Yes and Print. 10. Select Add Entry and select the forwarding destination from the contacts list. 11. Select Close. 12 - Epson WF-C20590 | Users Guide - Page 278
a Fax by Polling You can use polling to receive a fax from another fax machine (such as a fax information service). Note: You cannot use polling to receive a fax from a fax information service that uses audio guidance. 1. Press the home button, if necessary. 2. Select Fax. You see a screen like this - Epson WF-C20590 | Users Guide - Page 279
save received faxes, select Receive Settings > Save/Forward Settings > Unconditional Save/Forward and set Save to Inbox to On. 6. Press the home button. 7. Select Fax Box. 279 - Epson WF-C20590 | Users Guide - Page 280
to view stored faxes: • Select Inbox/Confidential Box to view received faxes. • Select Stored Documents to you want to print or delete a stored fax, select Menu. 11. Select one of the printing or deleting options, and follow the on-screen instructions. Note: Delete faxes after you print or view - Epson WF-C20590 | Users Guide - Page 281
The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Close at the bottom of the window. 281 - Epson WF-C20590 | Users Guide - Page 282
You see this window: 4. To save faxes received by your product on your computer, select Save received faxes on this computer. 5. Select the destination folder and other options, and click OK. You return to the FAX Utility window. 6. To receive notifications when received faxes arrive in the selected - Epson WF-C20590 | Users Guide - Page 283
7. Select how often you want to be notified of received faxes and click OK. Note: For detailed information, click Help or Open Online Help. Parent topic: Receiving Faxes Checking Fax Status and Cancelling Fax Jobs You can check the status of current, received, saved, or sent fax jobs on the product - Epson WF-C20590 | Users Guide - Page 284
you want to check. Note: If the Received Fax light is flashing, received faxes have been temporarily saved to the product's memory. Parent topic: Faxing Printing Fax Reports You can print several types of fax reports or view the fax log on the LCD screen. You can also - Epson WF-C20590 | Users Guide - Page 285
Options Select the fax report or list you want to print. Last Transmission Print a report on the fax that was previously sent or received through polling. Fax Log View or print a report on recent fax transmissions. Stored Fax Documents Print a list of the fax jobs currently stored in the product - Epson WF-C20590 | Users Guide - Page 286
to the USB port on the front of the product. Note: Epson cannot guarantee the compatibility of your device. Make sure the files on the device are compatible with the product. USB Device Photo File Specifications Parent topic: Using External USB Devices with Your Product Related tasks Disconnecting - Epson WF-C20590 | Users Guide - Page 287
these specifications. PDF: Up to 999 * Files stored on digital cameras with built-in memory are not supported. Parent topic: Connecting a USB Device Disconnecting a USB Device After you finish Printing from the LCD Screen See these sections to view and print photos or other files displayed on - Epson WF-C20590 | Users Guide - Page 288
TIFF and PDF Files Parent topic: Using External USB Devices with Your Product Printing JPEG Photos You can select JPEG photos for printing as you view them on the LCD screen. 1. Press the home button, if necessary. 2. Select Memory Device. 3. Select JPEG. You see a screen like this: Note: - Epson WF-C20590 | Users Guide - Page 289
select Basic Settings and select the necessary settings. 6. To modify the photos, select Advanced and make the necessary adjustments. The adjustments modify only your printed copies, not the original files. 7. To select the number of copies (up to 99), use the numeric keypad on the control panel or - Epson WF-C20590 | Users Guide - Page 290
photo in black and white. Automatically detects whether the photo is in color or black and white. Advanced settings Print settings Finishing Available options Description Collate (Page Order) Select to print multiple copies of a multi-page document in ordered sets. Group (Same Pages) Select to - Epson WF-C20590 | Users Guide - Page 291
Print settings Fix Red-Eye Available options Off On Description Automatically fixes the red-eye effect in photos; see Note below. * Displayed when the optional finisher effects. Parent topic: Printing JPEG Photos Printing TIFF and PDF Files You can select and print TIFF or PDF files from a USB - Epson WF-C20590 | Users Guide - Page 292
settings may be available, depending on the file format. Basic Settings Print settings Recent to old or Old to recent Paper Setting Layout Fit paper source that you want to use. Print one photo per page. Print 20 photos per page. Print numbered photo thumbnails with date information. Automatically - Epson WF-C20590 | Users Guide - Page 293
on the photo in the format you select. * Displayed when the optional finisher unit is installed. Parent topic: Printing TIFF and PDF Files Print Setting Options - PDF Mode Select the print settings you want to use when printing a PDF from a USB device. Note: Not all options or settings may be - Epson WF-C20590 | Users Guide - Page 294
the LCD screen. Select the paper source that you want to use. Two-sided printing is off. Two-sided printing is on. Select the binding position for the document. Select the printing order for multi-page documents. Prints a color photo in black and white. Automatically detects whether the photo is in - Epson WF-C20590 | Users Guide - Page 295
Shift Sort* to eject offset printouts for each set of copies. Select the staple location. * Displayed when the optional finisher unit is installed. Parent topic: Printing TIFF and PDF Files Transferring Files on a USB Device You can transfer files to and from a USB device inserted into the USB - Epson WF-C20590 | Users Guide - Page 296
Caution: Remove the USB device before you change this setting or you may lose data from the device. Note: These settings can be locked by an administrator. If you cannot access these settings, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings. 3. - Epson WF-C20590 | Users Guide - Page 297
on the front of your product and a computer connected to your product. Note: Do not transfer files to and from a USB device while you are printing from the device. 1. Make sure your product is connected to a computer. 2. Insert a USB device or its USB cable into the USB port on the front - Epson WF-C20590 | Users Guide - Page 298
service life, you need to replace it. You may also need to replace a cartridge that is more than six months old if your printouts do not look their best, even after cleaning and aligning the print head. Note: Please dispose of your used Epson branded ink cartridges and maintenance boxes responsibly - Epson WF-C20590 | Users Guide - Page 299
are approximate. Parent topic: Check Cartridge and Maintenance Box Status Related tasks Removing and Installing Ink Cartridges Replacing the Maintenance Box Checking Ink and Maintenance Box Status with Windows You can check your ink cartridge or maintenance box status at any time using a utility on - Epson WF-C20590 | Users Guide - Page 300
Replace or reinstall the ink cartridge or maintenance box as indicated on the screen. Note: If any of the ink cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate ink status. Parent topic: Check - Epson WF-C20590 | Users Guide - Page 301
Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor. You see this window: 3. Do the following as necessary: • You can update the ink cartridge and maintenance box - Epson WF-C20590 | Users Guide - Page 302
807-7766 in Canada. Note: We recommend that you use genuine Epson maintenance boxes and cartridges and do not refill them. The use of other products may affect your print quality and could result in printer damage. Part of the ink from the included set of cartridges is used for charging the printer - Epson WF-C20590 | Users Guide - Page 303
Epson Ink Cartridges and Maintenance Box Removing and Installing Ink Cartridges Make sure you have the replacement ink print head nozzles from drying out. Do not open ink cartridge packages until you are ready to install the ink. Cartridges are vacuum packed to maintain reliability. If an ink - Epson WF-C20590 | Users Guide - Page 304
removing the old one; if you do not, the print head may dry out and be unable to print. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see - Epson WF-C20590 | Users Guide - Page 305
down. Parent topic: Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase Epson Ink Cartridges and Maintenance Box Replacing the Maintenance Box Make sure you have the replacement maintenance box handy before you begin. Caution: Do not reuse a maintenance box that has been removed - Epson WF-C20590 | Users Guide - Page 306
box and push it all the way in. 6. Close the maintenance box cover (H). 7. Close the front cover (L). When the home screen appears, maintenance box replacement is complete. Parent topic: Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase Epson Ink Cartridges and Maintenance Box - Epson WF-C20590 | Users Guide - Page 307
Follow the steps below to replace the optional staple cartridge in the optional finisher unit. You can purchase genuine Epson accessories at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800GO - Epson WF-C20590 | Users Guide - Page 308
is empty. 4. Insert the new staple cartridge into the holder as shown and push it down firmly. 5. Insert the staple cartridge holder back into the finisher unit and push until it clicks into place. 308 - Epson WF-C20590 | Users Guide - Page 309
6. Close the front cover of the finishing unit. Parent topic: Replacing Ink Cartridges and Maintenance Boxes Related references Optional Accessories and Replacement Parts 309 - Epson WF-C20590 | Users Guide - Page 310
and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. If running these utilities does not solve the problem, you may need to replace the ink cartridges. Print Head Maintenance Print Head Maintenance If your - Epson WF-C20590 | Users Guide - Page 311
You see a screen like this: 6. Select Print Head Nozzle Check. 311 - Epson WF-C20590 | Users Guide - Page 312
You see a screen like this: 7. Select the paper cassette you want and select OK. The nozzle pattern prints. 312 - Epson WF-C20590 | Users Guide - Page 313
. Follow the instructions on the screen to clean the print head, check printing. Then try cleaning the print head again. If quality still does not improve, one of the ink cartridges may be old or damaged and needs to be replaced. Parent topic: Print Head Maintenance Related tasks Cleaning the Print - Epson WF-C20590 | Users Guide - Page 314
You can clean the print head using the control panel on your product. 1. Make sure there are no errors on the LCD screen. 2. Load a few sheets of plain paper into one of the paper cassettes. 3. Press the home button, if necessary. 4. Select Settings. 5. Select Maintenance. You see a screen like - Epson WF-C20590 | Users Guide - Page 315
head up to 4 times, wait at least 6 hours without printing. Then try cleaning the print head again. If quality still does not improve, one of the ink cartridges may be old or damaged and needs to be replaced. Parent topic: Print Head Maintenance Related tasks Checking the Nozzles Using the Product - Epson WF-C20590 | Users Guide - Page 316
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Moving or Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard - Epson WF-C20590 | Users Guide - Page 317
4. Clean the scanner glass and the glass area on the left with a soft, lint-free cloth (microfiber is recommended) moistened with a little glass cleaner. You can also use the cleaner tool stored inside the front cover of the product. Caution: Do not spray glass cleaner directly on the glass and do - Epson WF-C20590 | Users Guide - Page 318
5. Open the interior of the document cover. 318 - Epson WF-C20590 | Users Guide - Page 319
and Transporting Your Product Moving or Transporting Your Product If you need to move or transport your product, contact Epson support or an authorized Epson service provider or technician. Caution: At least four people are required to move the product. Parent topic: Cleaning and Transporting - Epson WF-C20590 | Users Guide - Page 320
Page Layout and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Solving Faxing Problems Solving USB Device Problems Uninstall Your Product Software Where to Get Help Viewing the Help Screen You can view troubleshooting or how-to topics - Epson WF-C20590 | Users Guide - Page 321
screen: 2. Select a troubleshooting or How To option to view instructional images or animations. Parent topic: Solving Problems Product Status Messages You can often diagnose problems with your product by checking any optional installed units. If the error persists, contact Epson for support. 321 - Epson WF-C20590 | Users Guide - Page 322
print documents that contain images. Contact Epson for support. Epson support. XX is nearing the end of its service A consumable part in your product needs to be replaced. life. Contact Epson for support. You need to replace the following ink Replace the indicated ink There is a problem with the - Epson WF-C20590 | Users Guide - Page 323
the printer driver is installed Print Port for a network connection. An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from the Epson support site. If you need help, contact Epson for support. Parent topic: Solving Problems - Epson WF-C20590 | Users Guide - Page 324
of available memory. Reduce the size of the print job. Cannot print 2-sided due to a lack of available memory. Only one side will print. Reduce the size of the print job. HDD error. The job is canceled. Contact Epson for support. Cannot print because the user name associated with the confidential - Epson WF-C20590 | Users Guide - Page 325
cable. The fax could not be sent to some of the specified recipients. Print a fax log to check which recipients failed to receive the fax. If device. The product's memory is full. Wait until current jobs are finished processing. A DNS error has occurred. From the Home screen, select Settings - Epson WF-C20590 | Users Guide - Page 326
of the scanned image. The memory is full. Wait for current jobs to finish and try again. An authentication error occurred while scanning. From the Home Folder/FTP > Keyboard > Location and check the settings. You can also print a network status sheet to check the network connection. A file with - Epson WF-C20590 | Users Guide - Page 327
network correctly and that you installed Document Capture Pro or Document Capture. Make sure the Event Forward Destination setting. Parent topic: Solving Problems Related tasks Connecting a Telephone or Answering Control) Entering a User ID and Password for Printing Related topics Sending Faxes Wi-Fi - Epson WF-C20590 | Users Guide - Page 328
1. Disconnect any interface cables connected to your product. 2. Load plain paper in the product. 3. Press the home button, if necessary. 4. Select Settings. 5. Select Maintenance. You see a screen like this: 6. Select Print Head Nozzle Check. 328 - Epson WF-C20590 | Users Guide - Page 329
software. • If the page prints but the nozzle check pattern has gaps, clean the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic: Solving Problems Related concepts Uninstall Your - Epson WF-C20590 | Users Guide - Page 330
Product Control Panel Cleaning the Print Head Using the Product Control Panel Resetting Control Panel Defaults If you have a problem with settings on the product General Settings. 4. Select System Administration. Enter the administrator password, if necessary. 5. Select Restore Default Settings. 330 - Epson WF-C20590 | Users Guide - Page 331
list. You see a confirmation screen. 7. Select Yes to reset the selected settings. (Select No if you want to cancel the operation.) Parent topic: Solving Problems Solving Setup Problems Check these sections if you have problems while setting up your product. Product Does Not Turn On or Off 331 - Epson WF-C20590 | Users Guide - Page 332
Solving Setup Problems Related tasks Checking the Circuit Breaker Noise After Ink Installation If you hear noises from your product after installing ink, check the following: • The first time you install the ink cartridges, the product must charge its print head. Wait until charging finishes before - Epson WF-C20590 | Users Guide - Page 333
. • In Windows, make sure your product is selected as the default printer and the correct port is shown in the printer properties. • Print Over a Network Cannot Scan Over a Network Parent topic: Solving Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble - Epson WF-C20590 | Users Guide - Page 334
5 GHz. See your router documentation or contact your internet service provider for instructions. • Verify that your router or access point is operating name manually. • If your router or access point has security enabled, determine the kind of security it is using and any required password or - Epson WF-C20590 | Users Guide - Page 335
Printing defaults. 2. Windows only: uninstall your product software. 3. Initialize your router following the instructions in your router documentation. Note: If you are reading these instructions documentation or contact your internet service provider for instructions. • Check whether your access - Epson WF-C20590 | Users Guide - Page 336
internet service provider for instructions. Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Cannot Print Over a Network If you cannot print over , set the IP address manually. • Make sure your computer and product are both using the same wireless network. 336 - Epson WF-C20590 | Users Guide - Page 337
function that is preventing printing from a device over the network. See your router or access point documentation for instructions on disabling the Privacy . Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Related tasks Printing a Network Status Sheet Related - Epson WF-C20590 | Users Guide - Page 338
Network 5 GHz. See your router documentation or contact your internet service provider for instructions. • If you are scanning a large original at a high Problems Related tasks Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon Entering a User ID and Password - Epson WF-C20590 | Users Guide - Page 339
user name and password. Contact your administrator for assistance. • If the product has an error, such as a paper jam, you cannot make copies. Check the LCD screen for any errors, and follow the onscreen instructions to clear the error. Parent topic: Solving Copying Problems Related references Paper - Epson WF-C20590 | Users Guide - Page 340
maintenance. This is normal. Parent topic: Solving Copying Problems your originals are supported by the guide. Parent topic: Solving Copying Problems Related references Automatic Document Feeder (ADF) Specifications print head nozzle check to see if any of the nozzles are clogged. Then clean the print - Epson WF-C20590 | Users Guide - Page 341
setting on the LCD screen. Parent topic: Solving Copy Quality Problems Related tasks Checking the Nozzles Using the Product Control Panel Cleaning Your these solutions: • When placing originals in the ADF, make sure the edge guides are against the edges of the paper. • When placing originals on the - Epson WF-C20590 | Users Guide - Page 342
printable side down. • Follow any special loading instructions that came with the paper. Parent topic: Solving Paper Problems Related references Paper Jam Problems Paper Loading Capacity Paper Specifications Related topics Loading Paper Paper Jam Problems If a paper jam occurs in the product - Epson WF-C20590 | Users Guide - Page 343
Check these sections if you have problems while printing from your computer. Note: For problems while printing with the Epson Universal Print Driver or PostScript (PS3) printer software, see the sections covering that software in this manual. Nothing Prints Product Icon Does Not Appear in Windows - Epson WF-C20590 | Users Guide - Page 344
a Product Check Entering a User ID and Password for Printing Product Icon Does Not Appear in Windows Taskbar , select Printing Preferences, and select your product name again if necessary. 2. Click the Maintenance tab. 3. Click the Extended Settings button. 4. Select Enable EPSON Status Monitor - Epson WF-C20590 | Users Guide - Page 345
a lower print quality setting. • Windows: Click the Maintenance or Utility tab Print as Bitmap If printing is still slow and you are using Windows 7 or Windows Vista, try the following: 1. Click and select Computer or My Computer. Double-click the C: drive and open these folders: ProgramData > EPSON - Epson WF-C20590 | Users Guide - Page 346
the printer in your printing program. Parent topic: Solving PostScript Printing Problems Related topics Enabling Epson Universal Print Driver (PCL) or PostScript Printing Documents Print Incorrectly Using the PostScript Printing Software If your document does not print correctly, try these solutions - Epson WF-C20590 | Users Guide - Page 347
printing is slow, try selecting Fast as the Print Quality setting on the Advanced tab of the printer software. Parent topic: Solving PostScript Printing Problems Click Printer under Hardware and Sound, then right-click the postscript driver for your product and select Properties. • Windows XP: Click - Epson WF-C20590 | Users Guide - Page 348
system version.) Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Additional Print Options - Windows Selecting Print Layout Options - Mac Too Many Copies Print Make sure that the Copies setting in your printing program or printer software is not set for multiple copies - Epson WF-C20590 | Users Guide - Page 349
to see if any of the nozzles are clogged. Then clean the print head, if necessary. • Make sure your product is selected as the printer in your printing program. Parent topic: Solving Page Layout and Content Problems Related tasks Checking the Nozzles Using the Product Control Panel Cleaning the - Epson WF-C20590 | Users Guide - Page 350
Problems Related tasks Selecting Basic Print Settings - Windows Selecting Additional Print Options - Windows Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac Cleaning Your Product Slanted Printout If your printouts are slanted, try these solutions: • Slide the edge guides - Epson WF-C20590 | Users Guide - Page 351
the print quality. • If you continue to see horizontal bands or streaks in your printouts after cleaning the print head and adjusting the print quality, make print quality adjustments for each paper type. • You may need to replace the ink cartridges. Parent topic: Solving Print Quality Problems 351 - Epson WF-C20590 | Users Guide - Page 352
Preferences - Mac Checking the Nozzles Using the Product Control Panel Cleaning the Print Head Using the Product Control Panel Related topics Loading Paper Replacing Ink Cartridges and Maintenance Boxes Blurry or Smeared Printout If your printouts are blurry or smeared, try these solutions: • Make - Epson WF-C20590 | Users Guide - Page 353
directions. Parent topic: Solving Print Quality Problems Related references Available Epson Papers Paper Specifications Related tasks Checking the if any of the print head nozzles are clogged. Then clean the print head, if necessary. • The ink cartridges may be old or low on ink, and you may need - Epson WF-C20590 | Users Guide - Page 354
Ink Cartridges and Maintenance Boxes Loading Paper Grainy Printout If your printouts are grainy, try these solutions: • Make sure you loaded the printable side of the paper correctly for your product. • Select a higher print topic: Solving Print Quality Problems Related tasks Checking the Nozzles - Epson WF-C20590 | Users Guide - Page 355
as possible. Try using the color management options in your printer software. • For best results, use genuine Epson ink and paper. Parent topic: Solving Print Quality Problems Related references Available Epson Papers Related tasks Checking the Nozzles Using the Product Control Panel Cleaning the - Epson WF-C20590 | Users Guide - Page 356
a valid device. Parent topic: Solving Scanning Problems Related references Windows System Requirements Mac System Requirements turned on and any interface cables are securely connected at both ends. • Make sure Epson Scan 2 is selected as your scanning program. • Make sure your computer is not - Epson WF-C20590 | Users Guide - Page 357
, contact your administrator for assistance. Parent topic: Solving Scanning Problems Related tasks Starting a Scan Using the Epson Scan 2 Icon Entering a User ID and Password for Scanning Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has - Epson WF-C20590 | Users Guide - Page 358
• If you are scanning using the Epson Scan 2 Black & White setting, adjust the Threshold setting and scan again. Parent topic: Solving Scanned Image Quality Problems Related references Additional Scanning Settings - Advanced Settings Tab Related topics Placing Originals on the Product Line of Dots - Epson WF-C20590 | Users Guide - Page 359
to block external light as you scan it. Parent topic: Solving Scanned Image Quality Problems Image is Too Dark If your scanned image is too dark, try these solutions: • Select the Advanced Settings tab in Epson Scan 2 and adjust the Brightness setting. • Check the brightness and contrast settings of - Epson WF-C20590 | Users Guide - Page 360
Parent topic: Solving Scanned Image Quality Problems Related references Additional Scanning Settings - a moiré) in scanned images of printed documents. This is caused by interference To adjust the colors in your scanned image, adjust these Epson Scan 2 settings (if available) and try scanning again - Epson WF-C20590 | Users Guide - Page 361
Printed Parent topic: Solving Problems Cannot Send or Receive Faxes If you cannot send or receive faxes, try these solutions: • If an error code is displayed on the control panel, try the solutions suggested in the error code list. • If you are faxing from a computer, use the Epson password. - Epson WF-C20590 | Users Guide - Page 362
machines are designed to work over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP. If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems 362 - Epson WF-C20590 | Users Guide - Page 363
Settings Receiving Faxes Automatically Printing Fax Reports Saving EXT port. • Make sure the Receive Mode is set to Manual. Note: When answering a call that is a fax, wait been made before you hang up. Parent topic: Solving Faxing Problems Fax Memory Full Error Appears If you see an error message - Epson WF-C20590 | Users Guide - Page 364
Send feature or sending your faxes in smaller batches. • If the product cannot print a received fax due to a product error, such as a paper jam, the the sender to resend the fax. Parent topic: Solving Faxing Problems Related references Fax Sending Options Related tasks Saving and Viewing Received - Epson WF-C20590 | Users Guide - Page 365
in the fax transmission report, the recipient's fax machine does not support A3-size documents. • If you are sending a fax using the scanner Solving Faxing Problems Related references Basic Settings - Fax Fax Sending Options Received Fax is Not Printed If a received fax is not printed, try these - Epson WF-C20590 | Users Guide - Page 366
a USB Device Parent topic: Solving Problems Cannot View or Print from a USB Device If you cannot view or print photos or documents from a USB device Parent topic: Solving USB Device Problems Related references Interface Specifications External USB Device Specifications Related tasks Setting Up File - Epson WF-C20590 | Users Guide - Page 367
: Solving USB Device Problems Related references Interface Specifications Related tasks Transferring Files from a USB Device to Your Computer Uninstall Your Product Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating - Epson WF-C20590 | Users Guide - Page 368
product software as described here. Note: If you find that re-installing your product software does not solve a problem, contact Epson. 1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. 368 - Epson WF-C20590 | Users Guide - Page 369
. Internet Support Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with - Epson WF-C20590 | Users Guide - Page 370
and hours of support are subject to change without notice. Toll or long distance charges may apply. Purchase Supplies and Accessories You can purchase genuine Epson ink and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller - Epson WF-C20590 | Users Guide - Page 371
your Epson products for proper disposal. Windows System Requirements Mac System Requirements Paper Specifications Printable Area Specifications Scanning Specifications Automatic Document Feeder (ADF) Specifications Fax Specifications Ink Cartridge Specifications Dimension Specifications Electrical - Epson WF-C20590 | Users Guide - Page 372
only the printer driver, Epson Scan 2, and Document Capture Pro Server; any additional included software is not supported. Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm - Epson WF-C20590 | Users Guide - Page 373
Paper Specifications Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large - Epson WF-C20590 | Users Guide - Page 374
paper 20 lb (75 g/m2) to 24 lb (90 g/m2) Parent topic: Technical Specifications Printable Area Specifications Single sheets 1 Margin: 0.12 inch (3 mm) minimum 2 Reduced print quality area/left: 2.20 inches (56 mm) 3 Reduced print quality area/right: 2.36 inches (60 mm) * Direction paper is fed 374 - Epson WF-C20590 | Users Guide - Page 375
2 Top/bottom margins: 0.20 inch (5 mm) minimum 3 Reduced print quality area/right: 0.71 inches (18 mm) 4 Reduced print quality area/left: 1.81 inches (46 mm) Parent topic: Technical Specifications Scanning Specifications Scanner type Photoelectric device Effective pixels Document size Scanning - Epson WF-C20590 | Users Guide - Page 376
Automatic Document Feeder (ADF) Specifications Paper size Paper type Paper weight Sheet feeding capacity A6 (4.1 × 5.8 inches [105 × 148 mm]) to A3 (11.7 × 16.5 inches [297 × 420 mm]) Plain paper, high-quality paper, recycled paper 14 lb (52 g/m2) to 35 lb (128 g/m2) Total thickness: 0.65 - Epson WF-C20590 | Users Guide - Page 377
Support line Speed Resolution Page memory Redial Interface Standard analog telephone lines PBX Specifications Ink Cartridge Specifications Note: We recommend that you use genuine Epson maintenance boxes and cartridges and do not refill them. The use of other products may affect your print quality - Epson WF-C20590 | Users Guide - Page 378
at 77 °F (25 °C) Parent topic: Technical Specifications Related references Ink Cartridge and Maintenance Box Part Numbers Dimension Specifications Printer only Storage: Height Width Depth 48.5 inches (1231 mm) 26.5 inches (674 mm) 29.8 inches (757 mm) Printing: Height Width Depth 48.5 inches - Epson WF-C20590 | Users Guide - Page 379
finisher unit, bridge unit, and high-capacity input tray Storage: Height Width Depth 48.5 inches (1231 mm) 85.4 inches (2170 mm) 29.8 inches (757 mm) Printing lb (310.9 kg) Parent topic: Technical Specifications Electrical Specifications Power supply rating Rated frequency range Rated current - Epson WF-C20590 | Users Guide - Page 380
storage) Note: Epson cannot guarantee the operation of externally connected devices. Parent topic: Technical Specifications Related references USB Device Photo File Specifications External USB Device Specifications Do not use devices with the following requirements: • Dedicated driver • Security - Epson WF-C20590 | Users Guide - Page 381
that are powered via USB are not recommended. Epson cannot guarantee the operation of externally connected devices. , FAT32, or exFAT. Parent topic: Technical Specifications Network Interface Specifications Note: Wireless LAN standard complies with either IEEE not supported for IEEE 802.11b 381 - Epson WF-C20590 | Users Guide - Page 382
• SMTPS; STARTTLS and SSL/TLS • SNMPv3 Parent topic: Technical Specifications Safety and Approvals Specifications United States Canada Safety: UL60950-1 EMC: FCC part 15 Subpart FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection - Epson WF-C20590 | Users Guide - Page 383
of the device. To prevent radio interference to the licensed service, this device is intended to be operated indoors and (excluding extremities: hands, wrists, feet and ankles). Parent topic: Technical Specifications PS3 Mode Fonts Scalable Fonts Font name Nimbus Mono Letter Gothic Nimbus Mono - Epson WF-C20590 | Users Guide - Page 384
- ITC Zapf Chancery Italic Symbol - Symbol URW Dingbats - Wingdings Dingbats - ITC Zapf Dingbats Standard Symbol - SymbolPS Parent topic: Technical Specifications PCL Mode Fonts (URW) Scalable Fonts Font name Nimbus Mono Letter Gothic Family Medium, Bold, Italic, Bold Italic Medium - Epson WF-C20590 | Users Guide - Page 385
Font name Nimbus Mono PS Nimbus Roman No4 URW Classico URW Coronet URW Clarendon Condensed URW Classic Sans URW Classic Sans Condensed Antique Olive Garamond Mauritius Algiers NimbusSansNo2 Nimbus Roman No9 Nimbus Sans Nimbus Sans Narrow Palladio URW Gothic Family Regular, Bold, Oblique, Bold - Epson WF-C20590 | Users Guide - Page 386
Font name URW Bookman URW Century Schoolbook Nimbus Roman URW Chancery Medium Italic Symbol URW Dingbats Dingbats Standard Symbol URW David URW Narkis URW Miryam URW Koufi URW Naskh URW Ryadh Family Light, Demi, Light Italic, Demi Italic Roman, Bold, Italic, Bold Italic Medium, Bold, Italic, Bold - Epson WF-C20590 | Users Guide - Page 387
or quality and color of the paper, the OCR/Barcode Bitmap fonts may not be readable. Print a sample and check for readability before printing large quantities. Parent topic: Technical Specifications Symbol Sets Your product can access a variety of symbol sets. Many of these symbol sets differ - Epson WF-C20590 | Users Guide - Page 388
Symbol set Attri- Font classification name bute 1 2 3 4 5 6 7 8 9 10 11 12 13 ISO 8859/4 4N Latin 4 ---------- Spanish 2S ---------- Roman-9 4U ---------- PSMath 5M --- ----- 8859-9ISO 5N ----- ---- WiTurkish 5T ---------- MsPublishin 6J ---------- VeMath 6M ---------- 8859- - Epson WF-C20590 | Users Guide - Page 389
Symbol set Attri- Font classification name bute 1 2 3 4 5 6 7 8 9 10 11 12 13 PcEur858 13U ---------- VeUS 14J ---------- PiFont 15U ---------- PcE.Europe 17U ---------- Unicode 3.0 18N --- ----- WiBalt 19L ---------- WiAnsi 19U ---------- PcBlt755 26U ---------- Pc866Cyr 3R - Epson WF-C20590 | Users Guide - Page 390
----- Symbol 19M - - - --------- Wingdings 579L - - - - -------- ZapfDingba 14L ts ----- ------- OCR A 0O --------- --- OCR B 1O ---------- -- OCR B 3Q Extension ---------- -- Code3-9 0Y ----------- - EAN/UPC 8Y ------------ Parent topic: Technical Specifications 390 - Epson WF-C20590 | Users Guide - Page 391
Important Safety Instructions Before using your Epson product, read and follow these safety instructions. General Product Safety Instructions Ink Cartridge Safety Instructions Wireless Connection Safety Instructions LCD Screen Safety Instructions Telephone Equipment Safety Instructions Parent topic - Epson WF-C20590 | Users Guide - Page 392
sides of the product for printing and maintenance. • Avoid locations that are printing, scanning, or performing any other functions. • Be careful not to trap your fingers when closing the document cover or scanner. • Except as specifically explained in your documentation, do not attempt to service - Epson WF-C20590 | Users Guide - Page 393
• Unplug the product and refer servicing to qualified service personnel under the following conditions: if the covered by the operating instructions. • Leave the ink cartridges installed. Removing the cartridges can dehydrate the print head and may prevent the product from printing. • When storing or - Epson WF-C20590 | Users Guide - Page 394
ink cartridges with their long narrow sides down and their labels facing upward. Parent topic: Important Safety Instructions Wireless Connection Safety Instructions do not touch or attempt to remove the broken pieces; contact Epson for support. • Do not subject your product to sudden changes in - Epson WF-C20590 | Users Guide - Page 395
Instructions When using telephone equipment, you should always follow basic safety precautions to reduce the risk of fire, electric shock, and personal injury, including the following: • Do not use the Epson you in advance that temporary discontinuance of service may be required. But if advance - Epson WF-C20590 | Users Guide - Page 396
to maintain uninterrupted service. If you have problems with this product and require technical or customer support, please visit www.epson.com for more this information into your fax machine, click the link below for instructions on entering fax header information. According to the FCC's electrical - Epson WF-C20590 | Users Guide - Page 397
to operate the equipment. For Canadian Users 1. This product meets the applicable Innovation, Science and Economic Development Canada technical specifications. 2. The Ringer Equivalence Number indicates the maximum number of devices allowed to be connected to a telephone interface. The termination - Epson WF-C20590 | Users Guide - Page 398
software), or other transaction involving you and Epson, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation, ordinance, or any other legal or equitable basis. "DISPUTE" DOES NOT INCLUDE IP CLAIMS, or more specifically, a claim or cause of action for - Epson WF-C20590 | Users Guide - Page 399
TO AN ARBITRATION PROCEEDING. 1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by the rules of that party's individual claim. In some instances, the costs of arbitration can exceed the costs of litigation and the right to discovery may be more - Epson WF-C20590 | Users Guide - Page 400
Epson in writing, the arbitrator shall determine the amount of fees, costs, and expenses to be paid by Epson pursuant to this Section 1.6d). e) Attorney's Fees. Epson installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your - Epson WF-C20590 | Users Guide - Page 401
and void. Parent topic: Notices Trademarks EPSON® is a registered trademark, EPSON Exceed Your Vision is a registered logomark, and Epson ConnectTM is a trademark of Seiko Epson Corporation. Epson StoreSM is a service mark of Epson America, Inc. Epson iPrintTM and Remote PrintTM are trademarks of - Epson WF-C20590 | Users Guide - Page 402
Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems Default Delay Times for Power Management for Epson or publicity relating to the software without the specific, prior written permission of Sam Leffler and Silicon - Epson WF-C20590 | Users Guide - Page 403
broad as some people assume. Contact your legal advisor for any questions regarding copyright law. Parent topic: Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy
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WF-C20590 User's Guide