Epson SureColor V7000 Warranty Statement - Page 3

Terms and Conditions

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3 Terms and Conditions Limited Warranty for Commercial Products 1. What Is Covered: Epson America, Inc. ("Epson") warrants to the first end-user customer that the Epson SureColor V7000 Series Printer ("Printer" or "Product") covered by this limited warranty statement, if purchased and used in the United States, Canada, or Puerto Rico, will conform to the manufacturer's specifications and will be free from defects in workmanship and materials for a period of ninety (90) days from the date of original purchase, and includes the replacement of a maximum of two print heads ("Warranty Period"). This warranty is not transferable. 2. What Epson Will Do To Correct Problems: Should your Epson SureColor V7000 Series Printer experience issues during the Warranty Period, please call the toll-free Epson support line identified in this booklet. This line will be answered during Epson's regular support hours (currently, 6:00 AM to 6:00 PM, Pacific Time, Monday through Friday-subject to change without notice). When you call, please be prepared to provide the service technician with proof of purchase information including the unit serial number and original date of purchase. You may also need to provide proof of purchase if warranty coverage cannot be verified by the serial number. An Epson service technician will work with you to try to resolve the problem. If Epson determines that a warranted hardware defect requires repair, Epson will schedule onsite service. The technician will provide additional instructions about our On-Site Response at the time this service is being dispatched. For more details, please see "On-Site Response." 3. On-Site Response: If Epson determines that a warranted hardware defect requires repair, solely at Epson's discretion and if you are within the on-site service territory, an Epson authorized service provider will be scheduled to repair your printer at your facility. If the determination to provide on-site service is made prior to 1:00 PM Pacific Time, service will in most cases be scheduled for the next business day. If the determination to provide on-site service is made after 1:00 PM Pacific Time, service will be scheduled for the second business day. Epson's shipment of service parts does not guarantee that parts replacement is required. An adult must be available to accept the parts delivery and be present at all times while a technician is on-site. When service involves the exchange of parts, the items replaced become the property of Epson. Replacement items assume the remaining Warranty Period of the original Product. Parts exchanged may be new or remanufactured to Epson standards. 4. What This Warranty Does Not Cover: A. Standard Exclusions: 1) Any damage caused by misuse, abuse, improper installation, or neglect; disasters such as fire, flood, or lightning; or improper electrical currents, software, or interaction with non-Epson products. 2) Any damage caused by using inks or ink delivery systems other than the Epson UltraChrome UV ink system for which the Printer was designed.

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Terms and Conditions
Limited Warranty for Commercial Products
1.
What Is Covered:
Epson America, Inc. (“Epson”) warrants to the first end-user customer that the
Epson SureColor V7000 Series Printer (“Printer” or “Product”) covered by this limited warranty
statement, if purchased and used in the United States, Canada, or Puerto Rico, will conform to the
manufacturer’s specifications and will be free from defects in workmanship and materials for a period of
ninety (90) days from the date of original purchase, and includes the replacement of a maximum of two
print heads (“Warranty Period”). This warranty is not transferable.
2.
What Epson Will Do To Correct Problems:
Should your Epson SureColor V7000 Series Printer
experience issues during the Warranty Period, please call the toll-free Epson support line identified in
this booklet. This line will be answered during Epson’s regular support hours (currently, 6:00
AM
to 6:00
PM
, Pacific Time, Monday through Friday—subject to change without notice). When you call, please be
prepared to provide the service technician with proof of purchase information including the unit serial
number and original date of purchase. You may also need to provide proof of purchase if warranty
coverage cannot be verified by the serial number. An Epson service technician will work with you to try
to resolve the problem. If Epson determines that a warranted hardware defect requires repair, Epson
will schedule onsite service. The technician will provide additional instructions about our On-Site
Response at the time this service is being dispatched. For more details, please see “On-Site
Response.”
3.
On-Site Response:
If Epson determines that a warranted hardware defect requires repair, solely at
Epson’s discretion and if you are within the on-site service territory, an Epson authorized service
provider will be scheduled to repair your printer at your facility. If the determination to provide on-site
service is made prior to 1:00
PM
Pacific Time, service will in most cases be scheduled for the next
business day. If the determination to provide on-site service is made after 1:00
PM
Pacific Time, service
will be scheduled for the second business day. Epson’s shipment of service parts does not guarantee
that parts replacement is required. An adult must be available to accept the parts delivery and be
present at all times while a technician is on-site. When service involves the exchange of parts, the items
replaced become the property of Epson. Replacement items assume the remaining Warranty Period of
the original Product. Parts exchanged may be new or remanufactured to Epson standards.
4.
What This Warranty Does Not Cover:
A.
Standard Exclusions:
1)
Any damage caused by misuse, abuse, improper installation, or neglect; disasters such as fire,
flood, or lightning; or improper electrical currents, software, or interaction with non-Epson
products.
2)
Any damage caused by using inks or ink delivery systems other than the Epson UltraChrome
UV ink system for which the Printer was designed.