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Epson ET-4760 Users Guide - Page 276

Received Fax Quality is Poor, Received Fax is Not Printed, Uninstall Your Product Software

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Received Fax Quality is Poor If you receive a poor quality fax, try these solutions: • Try enabling the error correction mode (ECM) setting. • Contact the fax sender and ask them to send the fax in a higher resolution. • Try reprinting the received fax. Parent topic: Solving Faxing Problems Related references Basic Settings - Fax Received Fax is Not Printed If a received fax is not printed, try these solutions: • Make sure the product is free of errors. The product cannot print received faxes if an error has occurred with the product, such as a paper jam. • If the product has been set to save received faxes in the product's memory or inbox, received faxes are not automatically printed. Check the Receive Settings options on the product control panel and change them, if necessary. Parent topic: Solving Faxing Problems Related tasks Viewing a Fax on the LCD Screen (Using the Inbox) Selecting Received Fax Options Using the Fax Utility - Windows Uninstall Your Product Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system. Uninstalling Product Software - Windows Uninstalling Product Software - Mac Parent topic: Solving Problems Uninstalling Product Software - Windows You can uninstall and then re-install your product software to solve certain problems. 1. Turn off the product. 276

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	15
Status Icon Information	15
Entering Characters on the LCD Screen	17
Selecting the Date and Time	17
Changing LCD Screen Language	19
Adjusting Control Panel Sounds	20
Adjusting the Screen Brightness	21
Turning Off the Operation Time Out Setting	22
Product Parts Locations	23
Product Parts - Front	24
Product Parts - Inside	26
Product Parts - Back	28
Using Power Saving Settings	28
Changing the Sleep Timer Settings	28
Changing the Power Off Timer Settings	30
Epson Connect Solutions for Smartphones, Tablets, and More	31
Setting Up Epson Connect Services	31
Using Epson Email Print	33
Using the Epson iPrint Mobile App	33
Using Epson Remote Print	34
Using Epson Scan to Cloud	34
Using AirPrint	35
Using Google Cloud Print	36
Android Printing Using the Epson Print Enabler	37
Using Fire OS Printing	37
Using Windows 10 Mobile Printing	38
Using Epson Print and Scan App with Windows Tablets	38
Wi-Fi or Wired Networking	40
Network Security Recommendations	40
Wi-Fi Infrastructure Mode Setup	41
Selecting Wireless Network Settings from the Control Panel	42
Wi-Fi Direct Mode Setup	44
Enabling Wi-Fi Direct Mode	44
Wi-Fi Protected Setup (WPS)	46
Using WPS to Connect to a Network	46
Printing a Network Status Sheet	47
Printing a Network Connection Report	48
Network Connection Report Codes and Messages	50
Changing or Updating Network Connections	55
Accessing the Web Config Utility	55
Changing a USB Connection to a Wi-Fi Connection	56
Changing a Wi-Fi Connection to a Wired Network Connection	56
Connecting to a New Wi-Fi Router	57
Disabling Wi-Fi Features	57
Loading Paper	59
Loading Paper in the Cassette	59
Paper Loading Capacity	64
Double-sided Printing Capacity	65
Compatible Epson Papers	66
Borderless Paper Type Compatibility	68
Paper or Media Type Settings - Printing Software	69
Selecting the Paper Settings - Control Panel	69
Paper Type Settings - Control Panel	70
Selecting the Default Paper Source Settings	71
Paper Source Settings Options	72
Selecting the Universal Print Settings	72
Universal Print Settings Options	73
Placing Originals on the Product	75
Placing Originals on the Scanner Glass	75
Placing Originals in the Automatic Document Feeder	76
ADF Original Document Specifications	79
Copying	80
Copying Documents or Photos	80
Copying Options	81
Printing from a Computer	83
Printing with Windows	83
Selecting Basic Print Settings - Windows	84
Print Quality Options - Windows	86
Multi-Page Printing Options - Windows	86
Selecting Double-sided Printing Settings - Windows	87
Double-sided Printing Options - Windows	89
Print Density Adjustments - Windows	90
Selecting Additional Layout and Print Options - Windows	91
Custom Color Correction Options - Windows	93
Image Options and Additional Settings - Windows	94
Header/Footer Settings - Windows	95
Selecting a Printing Preset - Windows	96
Selecting Extended Settings - Windows	97
Extended Settings - Windows	98
Printing Your Document or Photo - Windows	99
Locking Printer Settings - Windows	100
Locked Setting Options	102
Selecting Default Print Settings - Windows	103
Changing the Language of the Printer Software Screens	104
Changing Automatic Update Options	105
Printing with the Built-in Epson Driver - Windows 10 S	106
Selecting Print Settings - Windows 10 S	106
Printing on a Mac	109
Selecting Basic Print Settings - Mac	110
Print Quality Options - Mac	113
Print Options - Mac	113
Selecting Page Setup Settings - Mac	114
Selecting Print Layout Options - Mac	115
Selecting Double-sided Printing Settings - Mac	116
Double-sided Printing Options and Adjustments - Mac	117
Managing Color - Mac	118
Color Matching and Color Options - Mac	119
Selecting Printing Preferences - Mac	120
Printing Preferences - Mac	121
Printing Your Document or Photo - Mac	121
Checking Print Status - Mac	123
Printing From a Chromebook	123
Cancelling Printing Using the Product	124
Scanning	125
Starting a Scan	125
Starting a Scan Using the Product Control Panel	125
Scanning to a Connected Computer	126
Setting Up a WSD Port (Windows 7/Windows Vista)	129
Control Panel Scanning Options	129
Changing Default Scan Job Settings	131
Starting a Scan Using the Epson Scan 2 Icon	131
Starting a Scan from a Scanning Program	133
Starting a Scan from a Smart Device	135
Scanning in Epson Scan 2	136
Additional Scanning Settings - Main Settings Tab	139
Additional Scanning Settings - Advanced Settings Tab	139
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	140
Image Format Options	141
Scan Resolution Guidelines	142
Faxing	144
Connecting a Telephone or Answering Machine	144
Setting Up Fax Features	147
Setting Up Basic Fax Features	147
Using the Fax Setup Wizard	147
Selecting the Line Type	149
Setting the Number of Rings to Answer	150
Selecting Advanced Fax Settings	152
Print Settings - Fax	153
Basic Settings - Fax	154
Security Settings - Fax	156
Setting Up the Fax Utility - Windows	157
Setting Up Fax Features Using the Fax Utility - Mac	159
Setting Up Contacts and Contact Groups	160
Setting Up Contacts Using the Product Control Panel	161
Creating a Contact	161
Editing or Deleting a Contact	163
Creating a Contact Group	164
Editing or Deleting a Contact Group	166
Importing Contacts Using the Fax Utility - Windows	167
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac	170
Sending Faxes	172
Sending Faxes from the Product Control Panel	172
Sending a Fax Using the Keypad, Contact List, or History	173
Fax Sending Options	174
Sending a Fax at a Specified Time	176
Sending Faxes Using the Fax Utility - Windows	177
Sending Faxes Using the Fax Utility - Mac	180
Dialing Fax Numbers from a Connected Telephone	183
Receiving Faxes	184
Fax Reception	184
Receiving Faxes Automatically	185
Receiving Faxes Manually	185
Receiving a Fax by Polling	186
Viewing a Fax on the LCD Screen (Using the Inbox)	186
Selecting Received Fax Options Using the Fax Utility - Windows	188
Checking Fax Status	191
Printing Fax Reports	192
Fax Report Options	192
Refilling Ink	194
Ink Safety Precautions	194
Check Ink Levels	196
Checking Ink Levels on Your Product	196
Checking Ink Levels - Windows	197
Checking Ink Levels - Mac	198
Disabling Special Offers with Windows	200
Purchase Epson Ink and Maintenance Box	201
Ink Bottle and Maintenance Box Part Numbers	201
Refilling the Ink Tanks	201
Maintenance Box Replacement	206
Adjusting Print Quality	208
Print Head Maintenance	208
Print Head Nozzle Check	208
Checking the Nozzles Using the Product Control Panel	209
Checking the Nozzles Using a Computer Utility	211
Print Head Cleaning	212
Cleaning the Print Head Using the Product Control Panel	213
Cleaning the Print Head Using a Computer Utility	215
Power Cleaning	217
Power Cleaning Using the Product Control Panel	217
Power Cleaning Using a Computer Utility	218
Print Head Alignment	220
Aligning the Print Head Using the Product Control Panel	220
Cleaning the Paper Guide	222
Cleaning the Print Head Path	223
Checking the Number of Sheets	225
Checking the Sheet Counter - Windows	225
Checking the Sheet Counter - Mac	226
Cleaning and Transporting Your Product	228
Cleaning Your Product	228
Cleaning the Paper Rollers	230
Transporting Your Product	233
Solving Problems	237
Checking for Software Updates	237
Product Status Messages	238
Message Appears Prompting You to Reset Ink Levels	240
Running a Product Check	241
Resetting Control Panel Defaults	243
Solving Setup Problems	243
Noise After Filling the Ink	244
Software Installation Problems	244
Control Panel Setup Problems	245
Solving Network Problems	245
Product Cannot Connect to a Wireless Router or Access Point	245
Network Software Cannot Find Product on a Network	247
Product Does Not Appear in Mac Printer Window	248
Wireless Network Connection is Unstable on a Mac	249
Cannot Print Over a Network	249
Cannot Scan Over a Network	250
Solving Copying Problems	251
Product Makes Noise, But Nothing Copies	251
Product Makes Noise When It Sits for a While	252
Solving Paper Problems	252
Paper Feeding Problems	252
Paper Jams Inside the Product	253
Paper Ejection Problems	253
Solving Problems Printing from a Computer	253
Nothing Prints	254
Product Icon Does Not Appear in Windows Taskbar	254
Printing is Slow	255
Solving Page Layout and Content Problems	257
Inverted Image	257
Too Many Copies Print	257
Blank Pages Print	258
Incorrect Margins on Printout	258
Border Appears on Borderless Prints	259
Incorrect Characters Print	259
Incorrect Image Size or Position	260
Slanted Printout	260
Solving Print Quality Problems	261
White or Dark Lines in Printout	261
Blurry or Smeared Printout	262
Faint Printout or Printout Has Gaps	264
Grainy Printout	265
Incorrect Colors	266
Solving Scanning Problems	267
Scanning Software Does Not Operate Correctly	267
Cannot Start Epson Scan 2	268
Solving Scanned Image Quality Problems	268
Image Consists of a Few Dots Only	269
Line of Dots Appears in All Scanned Images	269
Straight Lines in an Image Appear Crooked	269
Image is Distorted or Blurry	269
Image Colors are Patchy at the Edges	270
Image is Too Dark	270
Back of Original Image Appears in Scanned Image	270
Ripple Patterns Appear in an Image	271
Scanned Image Colors Do Not Match Original Colors	271
Scanned Image Edges are Cropped	272
Solving Faxing Problems	272
Cannot Send or Receive Faxes	272
Cannot Receive Faxes with a Telephone Connected to Your Product	274
Fax Memory Full Error Appears	274
Sent Fax Quality is Poor	275
Sent Fax is Received in an Incorrect Size	275
Received Fax Quality is Poor	276
Received Fax is Not Printed	276
Uninstall Your Product Software	276
Uninstalling Product Software - Windows	276
Uninstalling Product Software - Mac	278
Where to Get Help	278
Technical Specifications	280
Windows System Requirements	280
Mac System Requirements	281
Paper Specifications	281
Printable Area Specifications	283
Scanning Specifications	284
Automatic Document Feeder (ADF) Specifications	285
Fax Specifications	285
Ink Specifications	286
Dimension Specifications	287
Electrical Specifications	287
Environmental Specifications	288
Interface Specifications	288
Network Interface Specifications	288
Safety and Approvals Specifications	289
Notices	292
Important Safety Instructions	292
General Product Safety Instructions	292
Wireless Connection Safety Instructions	294
LCD Screen Safety Instructions	294
Telephone Equipment Safety Instructions	295
FCC Compliance Statement	295
Binding Arbitration and Class Waiver	298
Trademarks	301
Copyright Notice	301
libTIFF Software Acknowledgment	302
A Note Concerning Responsible Use of Copyrighted Materials	303
Default Delay Times for Power Management for Epson Products	303