Electrolux ECCG3668AS Complete Owners Guide English - Page 18

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18 BEFORE YOU CALL Let us help you troubleshoot your concern! This section will help you with common issues. If you need us, visit our website, chat with an agent, or call us. We may be able to help you avoid a service visit. If you do need service, we can get that started for you! 1-877-435-3287 (United States) ElectroluxAppliances.com 1-800-265-8352 (Canada) ElectroluxAppliances.ca Problem Entire appliance does not operate Cause / Solution Appliance not connected. Make sure power cord is plugged properly into outlet. Check your fuse box or breaker box to make sure the circuit is active. Electrical power outage. Check house lights to be sure. Call your local electric company for service outage information. Cooktop Problems Problem Cause / Solution Surface burners do not ignite. Surface control knob was not completely turned to LITE (). Push in and turn the surface control knob to LITE until the burner ignites and then turn the control knob to the desired flame size. Burner ports are clogged. With the burner OFF and cool, use a small-gauge wire or needle to clean the burner head slots and ignition ports. See"Cleaning the Cooktop and Surface Burners" in the Care & Cleaning section on page 25 for additional cleaning instructions. Range power cord is disconnected from outlet (electric ignition models only). Be sure the power cord is securely plugged into the power outlet. Circuit is broken. Check breaker box or fuse box. Electrical power outage. Burners may be lit manually. See "Setting Surface Burners" on page 13. Surface burner flame uneven Burner slots or ports are clogged. With the surface burner OFF and cool, clean or only part way around ports with a small-gauge wire or needle. If moisture is present after cleaning, burner cap. lightly fan the flame and allow the burner to operate until flame is full. Burner caps are not seated properly. Check that all burner caps are level and seated correctly on the burner heads. See"Cleaning the Cooktop and Surface Burners" in the Care & Cleaning section on page 25 for additional cleaning instructions. Surface burner flame is too high. Surface control knob is set too high. Adjust to a lower flame setting. Burner caps are not seated properly. Check that all surface burner caps are level and seated correctly on the surface burner heads. See"Cleaning the Cooktop and Surface Burners" in the Care & Cleaning section on page 25 for additional cleaning instructions. Incorrect L.P. conversion. Refer to L.P. conversion kit instructions to correct. Surface burner flame is orange. Dust particles in main gas line. Allow the burner to operate a few minutes until flame turns blue. In coastal areas, a slightly orange flame is unavoidable due to salt content in the air. Incorrect L.P. conversion. Refer to L.P. conversion kit instructions to correct.

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18
BEFORE YOU CALL
1-800-265-8352 (Canada)
ElectroluxAppliances.ca
1-877-435-3287 (United States)
ElectroluxAppliances.com
Let us help you troubleshoot your concern! This section will help you with common issues. If you need us, visit our
website, chat with an agent, or call us. We may be able to help you avoid a service visit. If you do need service, we
can get that started for you!
Problem
Cause / Solution
Entire appliance does not
operate
Appliance not connected. Make sure power cord is plugged properly into outlet.
Check your fuse box or breaker box to make sure the circuit is active.
Electrical power outage. Check house lights to be sure. Call your local electric
company for service outage information.
Cooktop Problems
Problem
Cause / Solution
Surface burners do not
ignite.
Surface control knob was not completely turned to LITE (). Push in and turn the
surface control knob to LITE until the burner ignites and then turn the control
knob to the desired flame size.
Burner ports are clogged. With the burner OFF and cool, use a small-gauge wire
or needle to clean the burner head slots and ignition ports. See“Cleaning the
Cooktop and Surface Burners” in the Care & Cleaning section on page 25 for
additional cleaning instructions.
Range power cord is disconnected from outlet (electric ignition models only). Be
sure the power cord is securely plugged into the power outlet.
Circuit is broken. Check breaker box or fuse box.
Electrical power outage. Burners may be lit manually. See “Setting Surface Burn-
ers” on page 13.
Surface burner flame uneven
or only part way around
burner cap.
Burner slots or ports are clogged. With the surface burner OFF and cool, clean
ports with a small-gauge wire or needle. If moisture is present after cleaning,
lightly fan the flame and allow the burner to operate until flame is full.
Burner caps are not seated properly. Check that all burner caps are level and
seated correctly on the burner heads. See“Cleaning the Cooktop and Surface
Burners” in the Care & Cleaning section on page 25 for additional cleaning in-
structions.
Surface burner flame is too
high.
Surface control knob is set too high. Adjust to a lower flame setting.
Burner caps are not seated properly. Check that all surface burner caps are level
and seated correctly on the surface burner heads. See“Cleaning the Cooktop
and Surface Burners” in the Care & Cleaning section on page 25 for additional
cleaning instructions.
Incorrect L.P. conversion. Refer to L.P. conversion kit instructions to correct.
Surface burner flame is
orange.
Dust particles in main gas line. Allow the burner to operate a few minutes until
flame turns blue. In coastal areas, a slightly orange flame is unavoidable due to
salt content in the air.
Incorrect L.P. conversion. Refer to L.P. conversion kit instructions to correct.