Dell S2319H Monitor Users Guide - Page 35

No sound or sound is low Horizontal/ Vertical Lines Synchronization Problems Safety Related Issues Intermittent Problems Missing Color Wrong Color Image retention from a static image left on the monitor for a long period of time Monitor has no sound or sound is low ∞∞ Make sure the audio cable is properly connected to the monitor. ∞∞ Adjust the volume settings of both your monitor and computer. ∞∞ Make sure the computer sound card driver is properly installed and activated. ∞∞ Make sure the audio source is correct on the OSD. Screen has one ∞∞ Reset the monitor to Factory Settings(Factory Reset). or more lines ∞∞ Perform monitor self-test feature check and determine if these lines are also in self-test mode. ∞∞ Check for bent or broken pins in the video cable connector. ∞∞ Run the built-in diagnostics. Screen is scrambled or appears torn ∞∞ Reset the monitor to Factory Settings(Factory Reset). ∞∞ Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode. ∞∞ Check for bent or broken pins in the video cable connector. ∞∞ Restart the computer in the safe mode. Visible signs of ∞∞ Do not perform any troubleshooting steps. smoke or sparks ∞∞ Contact Dell immediately. Monitor ∞∞ Ensure that the video cable connecting the monitor to malfunctions on the computer is connected properly and is secure. & off ∞∞ Reset the monitor to Factory Settings(Factory Reset). ∞∞ Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. Picture missing color ∞∞ Perform monitor self-test feature check. ∞∞ Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. ∞∞ Check for bent or broken pins in the video cable connector. Picture color not good ∞∞ Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application. ∞∞ Try different Preset Modes in Color settings OSD. Adjust R/G/B value in Custom Color in Color settings OSD. ∞∞ Change the Input Color Format to RGB or YPbPr in the Color settings OSD. ∞∞ Run the built-in diagnostics. Faint shadow ∞∞ Use the Power Management feature to turn off from the static the monitor at all times when not in use (for more image displayed information, see Power Management Modes). appears on the ∞∞ Alternatively, use a dynamically changing screensaver. screen Troubleshooting | 35