Dell P6524QT Monitor Simplified Service Manual - Page 26

6. Trouble Shooting Instructions Speci c Symptoms Intermittent charging when using USB Type-C connection to computer, laptop, and so on What You Experience Intermittent charging Possible Solutions • Check if the maximum power consumption of device is over 90 W. • Ensure that you use only Dell approved adapter or the adapter that comes with the product. • Ensure that the USB Type-C cable is not damaged. Touchscreen problems Speci c Symptoms What You Experience Touch report error Touch function miss alignment or no touch function Touchscreen non-responsive in standby mode Cannot wake up display and computer by using touch in standby mode Possible Solutions • Use the Dell provided USB cable to connect your computer. • Make sure the power cable has a ground pin. • Unplug and replug the power cable to allow initialization of the touch module. • Make sure computer supports USB 2.0 or later. • Make sure connect both input source cable and USB upstream cable with correct pairing. Refer to Input sources and USB pairing section. • If the display cannot be detected by the computer, power o /on the monitor or unplug and replug the USB cable. • Access Device Manager, expand HID Interface Device under Human Device. • Right click HID- compliant device, click Properties and select the check-box to allow the device to wake the computer. • Check Display OSD 'Wake on touch' setting is enabled.