Dell P2424HEB Video Conferencing Monitor Users Guide - Page 116
Connect DP cable, to P2424HEB
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Problem What you experience Possible solutions The USB device Platform connect • Exceed USB hub topology cannot work to dock with • Workaround: on 2nd monitor USB-C cable. Option 1: Without the dock, just direct (MST) Connect 1st monitor with DP cable and a USB-A connect the computer and the two monitors. Option 2: If a dock is needed, do not use the USB hub of the 2nd monitor. to USB-C cable to Docking. Connect DP cable from 1st monitor (DP Out) to 2nd monitor (DP Port). Connect USB A-C cable from 1st monitor (USB-A) to 2nd monitor (USB-C). The USB device cannot work on 2nd monitor. Notebook not charging via USB-C Notebook ≥ 180W not charging when connected to P2424HEB monitor USB-C port • Connect the Notebook with Power adaptor Notebook cannot power on When the • Connect the Notebook with Power adaptor Notebook battery is at 0%, Notebook cannot power on when connecting USB-C cable to monitor 116 | Troubleshooting
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