Dell P2424HEB Video Conferencing Monitor Simplified Service Manual - Page 24

6. Trouble Shooting Instructions Problem What you experience Possible solutions When press either Volume down / Volume up or Mute button, LED not blink When press either Volume down / Volume up or Mute button, LED not blink when connected to HDMI or DP only Connect USB-A to USB-B cable Webcam or Mic Webcam or Mic not working not working when connected to HDMI or DP only Connect USB-A to USB-B cable Ethernet port (RJ45) cannot connect to internet Ethernet port (RJ45) cannot connect to internet on Win 10 / Win 11 Change the LAN Controller Power Saving from Enable to Disable No sound coming from the speakers No sound coming from the speakers when play audio/ video on your system • Ensure that you have set the default playback device as Echo Cancelling Speakerphone or DELL P2424HEB on your system. • Turn O the monitor, unplug the monitor power cord, replug it, and then turn On the monitor. • Reset the monitor to Factory Settings. Speaker volume Speaker volume • Increase the speaker volume of DELL is low / sounds is low / sounds P2424HEB to maximum in the Sound setting soft soft when speaker interface option is DELL • Press the Volume Up button to increase the P2424HEB in speaker volume of DELL P2424HEB Sound setting • If you select DELL P2424HEB audio path, interface please ensure that the Echo Cancelling Speakerphone volume is set to medium or high. Else, the DELL P2424HEB maximum volume may sound soft because it is limited by the Echo Cancelling Speakerphone volume. For example, when the Echo Cancelling Speakerphone volume is at 50%, and the DELL P2424HEB volume is set to 100% will have the same sound level as the former.