Dell P2418HT Users Guide - Page 53

Specific, Symptoms, What You, Experience, Possible Solutions, SuperSpeed USB

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Specific Symptoms What You Experience Possible Solutions SupreSpeed USB SuperSpeed USB • Check that your computer is USB 3.0-capable. 3.0 interface is 3.0 peripherals • Some computers have USB 3.0, USB 2.0, and slow. working slowly USB 1.1 ports. Ensure that the correct USB port is or not working used. at all • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Reboot the computer. Wireless USB peripherals stop working when a USB 3.0 device is plugged in Wireless USB peripherals responding slowly or only working as the distance between itself and its receiver decreases • Increase the distance between the USB 3.0 peripherals and the wireless USB receiver. • Position your wireless USB receiver as close as possible to the wireless USB peripherals. • Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.0 port. Troubleshooting | 53

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Troubleshooting
|
53
Specific
Symptoms
What You
Experience
Possible Solutions
SupreSpeed USB
3.0 interface is
slow.
SuperSpeed USB
3.0 peripherals
working slowly
or not working
at all
•
Check that your computer is USB 3.0-capable.
•
Some computers have USB 3.0, USB 2.0, and
USB 1.1 ports. Ensure that the correct USB port is
used.
•
Reconnect the upstream cable to your computer.
•
Reconnect the USB peripherals (downstream
connector).
•
Reboot the computer.
Wireless USB
peripherals stop
working when a
USB 3.0 device
is plugged in
Wireless USB
peripherals
responding
slowly or only
working as
the distance
between itself
and its receiver
decreases
•
Increase the distance between the USB 3.0
peripherals and the wireless USB receiver.
•
Position your wireless USB receiver as close as
possible to the wireless USB peripherals.
•
Use a USB-extender cable to position the wireless
USB receiver as far away as possible from the
USB 3.0 port.