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Canon imageCLASS MF247dw imageCLASS MF249dw/MF247dw/MF236n User Guide - Page 558

Cannot use Google Cloud Print. Server communication error.

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Troubleshooting Cannot specify a group. Group Dial was specified as a destination after pressing . ● Once you tap , you cannot specify destinations in Group Dial. Tap on the screen, and specify destinations to send fax documents without tapping . Cannot use Google Cloud Print. Server authentication failed. Cloud Print could not perform server authentication, or could not acquire information for registration. ● Check whether the date and time settings are correctly specified. Date/Time Settings(P. 488) Cannot use Google Cloud Print. Server communication error. Cloud Print is unavailable due to an error. Check whether the machine is correctly connected to a wireless LAN or wired LAN. Connecting to a Wireless LAN (MF249dw / MF247dw)(P. 319) Connecting to a Wired LAN(P. 318) ● A port that is used for Cloud Print may be blocked by a firewall or other protection. Check whether the 5222 port is available with your computer. ● If a proxy server is used on the network, check whether the proxy settings on the machine and the server are correct. For details, contact your Network Administrator. Setting a Proxy (P. 410) Cart. Communication Error A counterfeit or non-Canon cartridge may be in use. Toner cartridge is not installed correctly, or there is possible trouble on the toner cartridge. ● Reinstall the toner cartridge. If this message does not disappear after reinstalling several times, the toner cartridge might be possibly broken. Contact the shop where you purchased the machine, or the Canon Customer Care Center. How to Replace Toner Cartridges(P. 602) You might not be using a Canon genuine toner cartridge. ● We recommend Canon genuine toner cartridges as replacement toner cartridges. Consumables(P. 657) Cartridge has reached end of lifetime. Rplcmt. recommended. The toner cartridge has reached the end of its lifetime. 550

Section	Page
Contents	2
Important Safety Instructions	10
Installation	11
Power Supply	13
Handling	14
Maintenance and Inspections	17
Consumables	18
Basic Operations	22
Parts and Their Functions	25
Front Side	26
Back Side	28
Interior	30
Manual Feed Slot	31
Paper Drawer	32
Operation Panel	33
Display	36
Customizing the <Home> Screen	41
Using the Display	43
Entering Text	46
Placing Documents	49
Loading Paper	53
Loading Paper in the Paper Drawer	55
Loading Paper in the Manual Feed Slot	58
Loading Envelopes	60
Loading Preprinted Paper	62
Specifying Paper Size and Type	64
Registering a Custom Paper Size	66
Registering in the Address Book	68
Registering Destinations in the Address Book	69
Registering Destinations for One-Touch Dial	73
Registering Multiple Destinations for Group Dial	77
Adjusting the Volume	80
Entering Quiet Mode	82
Entering Sleep Mode	84
Copying	87
Basic Copy Operations	89
Canceling Copies	91
Various Copy Settings	93
Enlarging or Reducing	94
Selecting Document Type	95
Adjusting Density	96
Adjusting Sharpness	97
2-Sided Copying (MF249dw / MF247dw)	99
Copying Multiple Documents onto One Sheet (2 on 1/4 on 1)	102
Using the <Paper Save> Button	104
Copying Both Sides of an ID Card onto One Page	106
Collating Copies by Page	107
Changing Default Settings	108
Faxing	111
Configuring Initial Settings for Fax Functions	114
Deciding Which Fax Receive Mode to Use	115
Registering the Fax Number and Unit Name	116
Selecting the Receive Mode	118
Connecting the Telephone Line	120
Sending Faxes	122
Sending from Registered Destinations	128
Specifying from Address Book	129
Selecting Destinations Directly by Entering Coded Dial Numbers	132
Specifying Destinations with the One-Touch Buttons	135
Specifying Previously Used Destinations	138
Various Fax Settings	141
Adjusting Resolution	142
Adjusting Density	143
Adjusting Sharpness	144
Scanning 2-Sided Documents (MF249dw)	146
Changing Default Settings	147
Canceling Sending Faxes	148
Receiving Faxes	150
Sending and Receiving Faxes According to Your Purposes	154
Making a Call before Sending Faxes (Manual Sending)	155
Sending Faxes to Multiple Destinations Simultaneously (Sequential Broadcast)	156
Storing Received Faxes into Memory (Memory Reception)	158
Forwarding Received Faxes	162
Selecting a Document to Forward	163
Forwarding All the Received Documents Automatically (MF249dw / MF247dw)	165
Receiving Fax Information Services	169
Checking Status and Log for Sent and Received Documents	171
Importing/Exporting Address Book Data with the Supplied Software	173
Sending Faxes from Your Computer (PC Fax)	175
Sending PC Faxes	176
Attaching Cover Sheets to PC Faxes	179
Using Address Book for PC Faxes	183
Registering Destinations	186
Using Registered Destinations	190
Importing/Exporting Address Book Data from the Fax Driver	192
Using the Machine as a Printer	197
Printing from a Computer	198
Printing a Document	199
Canceling Prints	203
Checking the Printing Status	206
Various Print Settings	207
Enlarging or Reducing	209
Switching 1-Sided and 2-Sided Printing (MF249dw / MF247dw)	211
Collating Printouts by Page	213
Printing Multiple Pages onto One Sheet	215
Printing Posters	217
Printing Booklet (MF249dw / MF247dw)	219
Printing Borders	221
Printing Dates and Page Numbers	222
Printing Watermarks	224
Selecting Document Type	226
Saving Toner	228
Combining and Printing Multiple Documents	230
Configuring Print Settings to Your Needs	234
Registering Combinations of Frequently Used Print Settings	235
Changing Default Settings	237
Using the Machine as a Scanner	240
Preparing to Use the Machine as a Scanner	241
Scanning from the Machine	242
Scanning Using the <Scan -> PC> Button	245
Scanning from a Computer	249
Scanning Using an Application	250
Configuring Scan Settings in ScanGear MF	252
Convenient Scanning with a Machine-Based Operation (MF249dw / MF247dw)	253
Sending Documents as E-Mails Directly from the Machine	254
Saving Documents Directly in Shared Folder	261
Canceling Sending Documents (E-Mail/Shared Folder)	264
Specifying Detailed Settings	266
Specifying a Scanning Size	268
Setting Color Mode	269
Selecting a File Format	270
Adjusting Density	272
Specifying Orientation of Your Document	273
Selecting Document Type	274
Scanning 2-Sided Documents (MF249dw)	275
Adjusting Sharpness	276
Adjusting Balance between File Size and Image Quality	278
Setting Gamma Values	279
Sending Using Registered Destinations (E-Mail/Shared Folder)	280
Specifying from Address Book	281
Selecting Destinations Directly by Entering Coded Dial Numbers	284
Specifying Destinations with the One-Touch Buttons	287
Specifying Previously Used Destinations	289
Changing Default Settings	292
Checking Status and Log for Sent Documents (E-Mail/Shared Folder)	294
Can Be Used Conveniently with a Mobile Device	297
Connecting to a Mobile Device	298
Make Direct Connection (Access Point Mode) (MF249dw / MF247dw)	299
Making the Best Use of the Machine by Utilizing Applications	302
Using AirPrint	303
Printing with AirPrint	308
Scanning with AirPrint	311
Faxing with AirPrint	313
If AirPrint Cannot Be Used	315
Using Google Cloud Print	316
Managing the Machine Remotely	320
Network	322
Connecting to a Network	323
Selecting Wired LAN or Wireless LAN (MF249dw / MF247dw)	325
Connecting to a Wired LAN	326
Connecting to a Wireless LAN (MF249dw / MF247dw)	327
Setting Up Connection Using WPS Push Button Mode	329
Setting Up Connection Using WPS PIN Code Mode	331
Setting Up Connection by Selecting a Wireless Router	334
Setting Up Connection by Specifying Detailed Settings	337
Checking the SSID and Network Key	341
Setting IP Addresses	344
Setting IPv4 Address	345
Setting IPv6 Addresses	348
Viewing Network Settings	352
Configuring the Machine for Printing or Faxing from a Computer	355
Configuring Printing Protocols and WSD Functions	356
Configuring Printer Ports	359
Setting Up Print Server	362
Configuring Scan Settings (E-Mail/Shared Folders) (MF249dw / MF247dw)	365
Configuring Scan Settings (Sending E-Mail)	366
Configuring Basic E-Mail Settings	367
Configuring E-Mail Communication Settings	371
Configuring the Machine for Scanning to Shared Folders	375
Setting a Shared Folder as a Save Location	376
Configuring the Machine for Your Network Environment	380
Configuring Ethernet Settings	381
Changing the Maximum Transmission Unit	383
Setting a Wait Time for Connecting to a Network	384
Configuring DNS	385
Configuring SMB (MF249dw / MF247dw)	390
Configuring SNTP	392
Monitoring and Controlling the Machine with SNMP	394
Security	400
Protecting the Machine from Unauthorized Access	401
Preventing Unauthorized Access	402
Setting Access Privileges	404
Setting the System Manager PIN	405
Setting a Remote UI PIN	407
Restricting Communication by Using Firewalls	408
Specifying IP Addresses for Firewall Rules	409
Specifying MAC Addresses for Firewall Rules	413
Changing Port Numbers	416
Setting a Proxy	418
Restricting the Machine's Functions	420
Restricting Access to Address Book and Sending Functions	421
Setting a PIN for Address Book	422
Limiting Available Destinations	424
Prohibiting PC Faxing	425
Disabling Use of Previously Used Destinations	426
Checking Destinations before Sending Documents	427
Prohibiting Sequential Broadcasting	429
Disabling HTTP Communication	430
Disabling Remote UI	431
Implementing Robust Security Features	432
Enabling TLS Encrypted Communication for the Remote UI	433
Configuring IEEE 802.1X Authentication	436
Configuring Settings for Key Pairs and Digital Certificates	441
Generating Key Pairs	443
Using CA-issued Key Pairs and Digital Certificates	450
Verifying Key Pairs and Digital Certificates	453
Using Remote UI	456
Starting Remote UI	457
Remote UI Screens	459
Managing Documents and Checking the Machine Status	463
Setting Up Menu Options from Remote UI	468
Saving/Loading Address Book from Remote UI	470
Registering Address Book from Remote UI	474
Setting Menu List	479
Network Settings	480
Preferences	490
Timer Settings	496
Common Settings (MF249dw / MF247dw)	500
Copy Settings	502
Fax Settings	504
Scan Settings	515
Printer Settings	520
Adjustment/Maintenance	530
System Management Settings	536
Troubleshooting	546
Clearing Jams	548
When an Error Message Appears	556
When an Error Code Appears	566
Common Problems	572
Installation/Settings Problems	573
Copy/Printing Problems	577
Faxing/Telephone Problems	580
When You Cannot Print Properly	582
Printing Results Are Not Satisfactory	584
Paper Creases or Curls	589
Paper Is Fed Incorrectly	591
When a Problem Cannot Be Solved	593
Maintenance	595
Cleaning the Machine	596
Exterior	597
Platen Glass	598
Feeder	601
Fixing Assembly	602
Machine Interior	603
Replacing Toner Cartridges	605
Before Replacing the Toner Cartridge	608
How to Replace Toner Cartridges	610
Relocating the Machine	613
Printing Reports and Lists	615
TX Result Report	616
Communication Management Report	619
RX Result Report	621
Consumables Status Report	622
Eco Report	623
PCL Font List (MF249dw / MF247dw)	624
Address Book List	625
User Data List	627
Viewing the Counter Value	628
Initializing Settings	629
Initializing Menu	630
Initializing Address Book	632
Initialize Eco Report Counter	633
Initializing All Data/Settings	634
Appendix	636
Third Party Software	637
Feature Highlights	638
Going Green and Saving Money	639
Improving Efficiency	642
Going Digital	644
So Much More	647
Specifications	650
Machine Specifications	651
Wireless LAN Specifications (MF249dw / MF247dw)	653
Document Type	654
Scan Area	655
Paper	656
Copy Specifications	659
Fax Specifications	660
Scanner Specifications	661
Printer Specifications	662
Specifications for E-Mail Sending (MF249dw / MF247dw)	663
Specifications for Scanning to Shared Folders (MF249dw / MF247dw)	664
Consumables	665
Manuals Included with the Machine	666
Using User's Guide	667
Screen Layout of User's Guide	668
Viewing User's Guide	672
Others	673
Basic Windows Operations	674
Menu Route Map	683
Notice	684

Match case Limit results 1 per page

Cannot specify a group.

Group Dial was speciﬁed as a destination after pressing <Hook>.

●

Once you tap <Hook>, you cannot specify destinations in Group Dial. Tap <End> on the <Specify

destination.> screen, and specify destinations to send fax documents without tapping <Hook>.

Cannot use Google Cloud Print. Server authentication failed.

Cloud Print could not perform server authentication, or could not acquire information for registration.

●

Check whether the date and time settings are correctly speciﬁed.

Date/Time Settings(P. 488)

Cannot use Google Cloud Print. Server communication error.

Cloud Print is unavailable due to an error.

Check whether the machine is correctly connected to a wireless LAN or wired LAN.

Connecting to a Wireless LAN (MF249dw / MF247dw)(P. 319)

Connecting to a Wired LAN(P. 318)

●

A port that is used for Cloud Print may be blocked by a ﬁrewall or other protection. Check whether the

5222 port is available with your computer.

●

If a proxy server is used on the network, check whether the proxy settings on the machine and the server

are correct. For details, contact your Network Administrator.

Setting a Proxy (P. 410)

Cart. Communication Error A counterfeit or non-Canon cartridge may be in

use.

Toner cartridge is not installed correctly, or there is possible trouble on the toner cartridge.

●

Reinstall the toner cartridge. If this message does not disappear after reinstalling several times, the toner

cartridge might be possibly broken. Contact the shop where you purchased the machine, or the Canon

Customer Care Center.

How to Replace Toner Cartridges(P. 602)

You might not be using a Canon genuine toner cartridge.

●

We recommend Canon genuine toner cartridges as replacement toner cartridges.

Consumables(P. 657)

Cartridge has reached end of lifetime. Rplcmt. recommended.

The toner cartridge has reached the end of its lifetime.

Troubleshooting

550