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Canon imageCLASS D1650 imageCLASS D1650/D1620 User Guide - Page 597

Troubleshooting, This describes how to take action when a paper is jammed.

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Troubleshooting Troubleshooting 1660-0AE When a problem occurs, check this chapter to find out solutions before contacting Canon. 3JX3-0A4 ◼ Common Problems This section describes how to take action when you suspect that the machine is malfunctioning. Problems(P. 591) Common ◼ When You Cannot Print Properly This section describes how to take action when printing results are not satisfactory or the paper creases or curls. When You Cannot Print Properly(P. 601) ◼ A Message or a Number Starting with "#" (an Error Code) is Displayed This section describes how to take action when a message or error code (three digits) appears on the display. A Message or a Number Starting with "#" (an Error Code) Is Displayed(P. 617) ◼ Clearing Paper Jams This section describes how to take action when a paper is jammed. Clearing Paper Jams(P. 642) 589

Section	Page
Contents	2
Setting Up	11
Main Functions	12
Preparations Required Before Use	14
Preventing Unauthorized Access	16
Setting Up Using the Setup Guide	18
Setting the Date/Time	21
Setting Up the Network Environment	23
Selecting Wired LAN or Wireless LAN	25
Connecting to a Wired LAN	26
Connecting to a Wireless LAN	27
Setting Up Connection Using WPS Push Button Mode	29
Setting Up Connection Using WPS PIN Code Mode	31
Setting Up Connection by Selecting a Wireless Router	33
Setting Up Connection by Specifying Detailed Settings	36
Checking the SSID and Network Key	39
Setting IP Addresses	40
Setting IPv4 Address	41
Setting IPv6 Addresses	44
Viewing Network Settings	47
Configuring Settings for Communication with a Computer	49
Configuring Printing Protocols and WSD Functions	50
Configuring Printer Ports	53
Setting Up Print Server	57
Configuring the Machine for Your Network Environment	60
Configuring Ethernet Settings	61
Changing the Maximum Transmission Unit	63
Setting a Wait Time for Connecting to a Network	64
Configuring DNS	65
Configuring SMB	69
Configuring WINS	71
Registering LDAP Servers	73
Monitoring and Controlling the Machine with SNMP	78
Other Network Settings	82
Installing Drivers	87
Configuring Initial Settings for Fax Functions	88
Deciding Which Fax Receive Mode to Use	89
Registering the Fax Number and Unit Name	90
Selecting the Receive Mode	91
Connecting the Telephone Line	92
Configuring Scan Settings	93
Preparing to Use the Machine as a Scanner	94
Procedure for Setting to Send E-Mail/Send and Receive I-Fax	95
Configuring Basic E-Mail Settings	96
Configuring E-Mail/I-Fax Communication Settings	99
Procedure for Setting a Shared Folder as a Save Location	103
Setting a Shared Folder as a Save Location	104
Procedure for Setting a FTP Server as a Save Location	107
Basic Operations	110
Parts and Their Functions	114
Front Side	115
Back Side	117
Interior	118
Feeder	119
Multi-Purpose Tray	120
Paper Drawer	121
Operation Panel	122
Turning ON the Machine	124
Turning OFF the Machine	125
Powering OFF at a Fixed Time	126
Using the Operation Panel	128
Basic Screens	129
Home Screen	130
<Status Monitor> Screen	133
Message Display	135
Basic Operation	136
Entering Text	139
Logging in to the Machine	141
Placing Originals	143
Loading Paper	147
Loading Paper in the Paper Drawer	149
Loading Paper in the Multi-Purpose Tray	154
Loading Envelopes	157
Loading Preprinted Paper	159
Specifying Paper Size and Type	163
Specifying Paper Size and Type in the Paper Drawer	164
Specifying Paper Size and Type in the Multi-Purpose Tray	166
Registering Default Paper Settings for the Multi-Purpose Tray	168
Registering a Custom Paper Size	170
Limiting the Paper Sizes Displayed	171
Automatically Selecting an Appropriate Paper Source for Each Function	172
Customizing the Display	173
Customizing the Home Screen	174
Registering Frequently Used Settings	177
Changing the Default Settings for Functions	179
Setting Sounds	181
Entering Sleep Mode	183
Registering Destinations	185
Registering Destinations in the Address Book	187
Registering Multiple Destinations as a Group	190
Editing the Registered Destinations in the Address Book	192
Using a USB Memory Device	193
Copying	196
Copy Basic Features Screen	198
Basic Copy Operations	200
Canceling Copies	205
Checking the Copying Status and Log	206
Enhancing and Adjusting Copy Quality	208
Selecting the Type of Original for Copying	209
Adjusting Sharpness for Copying (Sharpness)	210
Erasing Dark Borders When Copying (Erase Frame)	211
Useful Copy Functions	212
Copying Multiple Documents onto One Sheet (N on 1)	213
Collating Copies by Page	214
Making ID Card Copies	215
Making Passport Copies	216
Faxing	219
Fax Basic Features Screen	222
Basic Operations for Sending Faxes	223
Canceling Sending Faxes	231
Receiving Faxes	232
Useful Functions When Sending	236
Recalling Previously Used Settings for Sending (Recall Settings)	237
Sending a Fax after a Phone Call (Manual Sending)	240
Saving a Copy of a Sent Original	242
Various Receiving Methods	243
Saving Received Documents into the Machine (Memory Reception)	244
Forwarding the Received Documents Automatically	246
Checking Status and Log for Sent and Received Documents	248
Sending Faxes from Your Computer (PC Fax)	250
Sending PC Faxes	251
Using Internet Fax (I-Fax)	253
Sending I-Faxes	254
Receiving I-Faxes	261
Printing	263
Printing from a Computer	264
Canceling Prints	266
Checking the Printing Status and Log	268
Various Printing Methods	270
Printing a Document Secured by a PIN (Secure Print)	271
Printing via Secure Print	272
Printing from a USB Memory Device (Memory Media Print)	275
Scanning	284
Scan Basic Features Screen	286
Basic Operations for Scanning Originals	289
Scanning and Saving to a Computer	290
Saving Data to a USB Memory Device	292
Sending Data by E-Mail/Saving Data to a Shared Folder or FTP Server	296
Canceling Sending Documents	305
Checking Status and Log for Scanned Originals	306
Scanning Clearly	308
Adjusting Image Quality	309
Adjusting Density	310
Adjusting Sharpness When Scanning (Sharpness)	311
Useful Scanning Functions	313
Enhancing the Security of Electronic Files	314
Adjusting Balance between File Size and Image Quality (Data Size)	317
Recalling Previously Used Settings for Sending/Saving (Recall Settings)	318
Specifying E-Mail Settings	321
Using Your Computer to Scan (Remote Scan)	324
Scanning Documents from an Application	325
Using ScanGear MF	327
Linking with Mobile Devices	329
Connecting with Mobile Devices	330
Connecting via a Wireless LAN Router (LAN Connection)	331
Connecting Directly (Access Point Mode)	333
Utilizing the Machine through Applications	337
Using AirPrint	338
Printing with AirPrint	343
Scanning with AirPrint	346
Faxing with AirPrint	348
If AirPrint Cannot Be Used	350
Using Google Cloud Print	351
Managing the Machine by the Remote Control	353
Managing the Machine	356
Setting Access Privileges	358
Setting the System Manager ID and PIN	359
Setting the Department ID Management	361
Setting a Remote UI PIN	367
LDAP Server Authentication	369
Configuring the Network Security Settings	373
Restricting Communication by Using Firewalls	375
Specifying IP Addresses for Firewall Settings	376
Specifying MAC Addresses for Firewall Settings	379
Changing Port Numbers	382
Setting a Proxy	384
Configuring the Key and Certificate for TLS	386
Generating the Key and Certificate for Network Communication	389
Generating a Key and Certificate Signing Request (CSR)	392
Registering the Key and Certificate for Network Communication	395
Configuring IPSec Settings	397
Configuring IEEE 802.1X Authentication Settings	404
Restricting the Machine's Functions	408
Restricting Access to Address Book and Sending Functions	410
Restricting Use of the Address Book	411
Limiting Available Destinations	413
Restricting the Fax Sending Functions	415
Restricting Printing from a Computer	417
Restricting USB Functions	418
Disabling HTTP Communication	420
Disabling Remote UI	421
Increasing the Security of Documents	422
Generating a Device Signature Key	423
Managing the Machine from a Computer (Remote UI)	424
Starting Remote UI	425
Checking the Status and Logs	429
Setting Up Menu Options from Remote UI	435
Registering Destinations from Remote UI	438
Security Policy	442
Importing/Exporting the Setting Data	448
Updating the Firmware	451
Initializing Settings	453
Setting Menu List	456
<Preferences>	457
<Display Settings>	458
<English Keyboard Layout>	462
<Timer/Energy Settings>	463
<Network>	467
<External Interface>	481
<Accessibility>	482
<Adjustment/Maintenance>	483
<Adjust Image Quality>	484
<Maintenance>	492
<Function Settings>	493
<Common>	494
<Copy>	500
<Printer>	502
<Send>	527
<Receive/Forward>	538
<Store/Access Files>	545
<Secure Print>	551
<Set Destination>	552
<Management Settings>	553
<User Management>	554
<Device Management>	555
<License/Other>	558
<Data Management>	560
<Security Settings>	562
Maintenance	565
Regular Cleaning	567
Cleaning the Exterior	568
Cleaning the Platen Glass	569
Cleaning the Feeder	570
Cleaning the Fixing Assembly	573
Replacing the Toner Cartridge	574
Checking the Remaining Amount of Consumables	577
Relocating the Machine	578
Adjusting Image Quality	580
Adjusting the Gradation and Density for Copy Jobs	581
Adjusting Values for Text Color Reproducibility	583
Adjusting Print Density	585
Adjusting Print Position	586
Viewing the Counter Value	588
Printing Reports and Lists	589
Consumables	594
Troubleshooting	597
Common Problems	599
Installation/Settings Problems	600
Copying/Printing Problems	604
Faxing/Telephone Problems	607
When You Cannot Print Properly	609
Printing Results Are Not Satisfactory	611
Paper Creases or Curls	622
Paper Is Fed Incorrectly	624
A Message or a Number Starting with \	625
Countermeasures for Each Message	626
Countermeasures for Each Error Code	640
Clearing Paper Jams	650
Paper Jams in the Feeder	652
Paper Jams in the Main Unit	654
Paper Jams in a Paper Source	660
When a Problem Cannot Be Solved	662
Appendix	665
Third Party Software	667
Feature Highlights	668
Going Green and Saving Money	669
Improving Efficiency	671
Going Digital	673
So Much More	675
Specifications	678
Main Unit	679
Feeder	682
Available Paper	683
Paper Feeder PF-C	686
Copy Card Reader-F	687
Fax Function	688
Scan Function	689
Printer Functions	690
Management Functions	692
System Environment	694
Network Environment	696
Options	697
Optional Equipment	698
System Options	700
Manuals and Their Contents	702
Using User's Guide	703
Screen Layout of User's Guide	704
Viewing User's Guide	707
Basic Windows Operations	708
Menu Route Map	716
Notice	717