Bose Frames Tempo English Owners Guide - Page 33

TROUBLESHOOTING PROBLEM Bose Music app can't find frames WHAT TO DO Power on the frames (see page 19). Press and hold the button on the right temple until you hear "Ready to connect" or see the status light blink blue. In the Bose Music app, run available software updates. Intermittent Bluetooth connection Clear the frames device list (see page 28). Connect again (see page 27). Move the mobile device closer to the frames. No sound Press play on your mobile device to make sure audio is playing. Move your device closer to the frames and away from any ­interference or obstruction. Use a different music source. Connect a different device (see page 27). Poor sound quality Use a different music source. Connect a different mobile device. Move the device closer to the frames and away from any ­interference or obstructions. Turn off any audio enhancement features on your device or your audio/streaming app. Microphone isn't picking up sound Make sure the microphone opening on the right temple isn't blocked. Try another phone call. Try another compatible device. Frames don't charge Secure both ends of the charging cable. If the frames have been exposed to high or low ­temperatures, let the frames return to room temperature and then try charging again. Try a different USB wall charger. | 3 3 E N G