Blackberry 8310 User Guide - Page 271

Diagnostic reports

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My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password. To continue typing your device password, press the Escape key. Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or system administrator might ask you to run and submit a diagnostic report. Your wireless service provider or system administrator can use the report to help you troubleshoot the problem. Run a diagnostic report 1. In the device options, click Mobile Network. 2. Press the Menu key. 3. Click Diagnostics Test. 4. Press the Menu key. 5. Click Run. View a diagnostic report 1. In the device options, click Mobile Network. 2. Press the Menu key. 3. Click Diagnostics Test. 4. Highlight a report. 5. Press the Menu key. 6. Click View Report. Submit a diagnostic report 1. In the device options, click Mobile Network. 2. Press the Menu key. 3. Click Diagnostics Test. 4. Highlight a report. 5. Press the Menu key. 269

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My device prompts me to make an emergency call when I type a password
If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device
might prompt you to make an emergency call when you type your device password.
To continue typing your device password, press the
Escape
key.
Diagnostic reports
About diagnostic reports
Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the
wireless network or access services such as email messaging, your wireless service provider or system administrator might ask you to run
and submit a diagnostic report. Your wireless service provider or system administrator can use the report to help you troubleshoot the
problem.
Run a diagnostic report
1.
In the device options, click
Mobile Network
.
2.
Press the
Menu
key.
3.
Click
Diagnostics Test
.
4.
Press the
Menu
key.
5.
Click
Run
.
View a diagnostic report
1.
In the device options, click
Mobile Network
.
2.
Press the
Menu
key.
3.
Click
Diagnostics Test
.
4.
Highlight a report.
5.
Press the
Menu
key.
6.
Click
View Report
.
Submit a diagnostic report
1.
In the device options, click
Mobile Network
.
2.
Press the
Menu
key.
3.
Click
Diagnostics Test
.
4.
Highlight a report.
5.
Press the
Menu
key.
269