Blackberry 8310 User Guide
Blackberry 8310 - Curve - AT&T Manual
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- Blackberry 8310 | User Guide - Page 1
User Guide BlackBerry 8310 Smartphone - Blackberry 8310 | User Guide - Page 2
SWDT203041-203041-05302007-001 - Blackberry 8310 | User Guide - Page 3
opens when I press a Convenience key ...12 Shortcuts ...13 BlackBerry basics shortcuts ...12 Phone shortcuts ...13 Camera shortcuts ...13 Message shortcuts ...14 Typing shortcuts ...14 Search shortcuts ...15 Attachment shortcuts ...15 Browser shortcuts ...16 Media shortcuts ...16 Map shortcuts ...17 - Blackberry 8310 | User Guide - Page 4
...45 Change the flash mode for a picture ...45 Change the size of the viewfinder for a picture ...45 View the number of remaining pictures ...45 Camera options ...46 Camera shortcuts ...13 Camera troubleshooting ...48 Email messages ...49 Email message basics ...49 Email message folders ...52 - Blackberry 8310 | User Guide - Page 5
Message options ...58 Message list options ...60 Message shortcuts ...14 Message troubleshooting ...63 Typing ...101 Typing basics ...101 Typing input methods ...103 a saved search ...112 Search for messages by contact or subject ...112 Search for text in a message, attachment, or web page ...51 - Blackberry 8310 | User Guide - Page 6
...118 Presentation attachments ...118 vCard contact attachments ...119 Attachment shortcuts ...15 Attachment troubleshooting ...120 Synchronization ...121 About synchronization ...121 Prerequisites: Wireless email reconciliation ...121 Reconcile email messages over the wireless network ...121 - Blackberry 8310 | User Guide - Page 7
...145 Receive a device password prompt before you add an application ...145 View the size of an application database ...145 Application troubleshooting ...146 Media ...147 Media file management ...147 Songs, ring tones, and videos ...149 Pictures ...152 Media card options ...155 Media shortcuts - Blackberry 8310 | User Guide - Page 8
193 Calculator ...195 Use the calculator ...195 Convert a measurement ...195 Bluetooth technology ...197 Bluetooth technology basics ...197 Bluetooth technology options ...198 Bluetooth technology troubleshooting ...200 Date and time ...203 Set the date and time ...203 Get the date and time from the - Blackberry 8310 | User Guide - Page 9
connections and services ...230 Wireless network coverage troubleshooting ...230 Power and battery ...233 Turn off your device ...233 Set your device to turn on and turn off automatically ...233 Check the battery power level ...233 Check the battery power level using a voice command ...42 Reset the - Blackberry 8310 | User Guide - Page 10
SIM card ...235 About the SIM card phone book ...171 Load the SIM card phone book ...171 Add a contact to your SIM card ...171 Copy contacts from your SIM card to your address book ...171 Copy contacts from your address book to your SIM card ...172 Change a SIM card contact ...172 Delete a SIM card - Blackberry 8310 | User Guide - Page 11
Service books ...255 About service books ...255 Accept a service book ...255 Delete a service book ...255 Troubleshooting ...257 BlackBerry basics troubleshooting ...257 Phone troubleshooting ...38 Voice dialing troubleshooting ...43 Camera troubleshooting ...48 Message troubleshooting ...63 Typing - Blackberry 8310 | User Guide - Page 12
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Save. Set owner information 1. In the device options, click Owner. 2. Type your contact information. 3. Press the Menu key. 4. Click Save. Turn on standby mode If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device - Blackberry 8310 | User Guide - Page 14
necessary, click Collapse. BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To exit a screen or move back a page in the browser, press the Escape press the End key. • To turn on a theme or notification profile, highlight a theme or notification profile. Press the Space key. • - Blackberry 8310 | User Guide - Page 15
BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To exit a screen or move back a page in the browser a theme or notification profile, highlight a theme or To view your contact list in the phone, phone number. Click a phone number. Camera shortcuts • To take a picture, press - Blackberry 8310 | User Guide - Page 16
change the size of the viewfinder for a picture, press the Symbol key. Message shortcuts In a message • To reply to a message, press R. • To reply to all, press L. • To forward a message, press F. • To file a highlighted email message, press I. • To view the email address of a contact, in a message - Blackberry 8310 | User Guide - Page 17
Backspace/Delete key. • To copy highlighted text when typing, press the Alt key and click the trackball. • To paste highlighted text when typing, press the Shift key and click the trackball. Search shortcuts • To search for a contact in a list of contacts, type the contact name or initials separated - Blackberry 8310 | User Guide - Page 18
position after closing and reopening a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press G. Browser shortcuts • To insert a period (.) in the Go To dialog box, press the Space key. • To insert a slash mark (/) in the Go To dialog box - Blackberry 8310 | User Guide - Page 19
To zoom to the original picture size, press W. • To zoom out from a picture, press O. To zoom to the original picture size, press W. Map shortcuts • press P. Calendar shortcuts For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No specific date, press G. 17 - Blackberry 8310 | User Guide - Page 20
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screen. If you have more than one phone number associated with your BlackBerry® device, your active phone number appears at the top of the one of the following actions: • Type a phone number. • Type part of a contact name. Highlight a contact or phone number. 2. Press the key. To end the call, - Blackberry 8310 | User Guide - Page 22
speakerphone During a call, press the Speakerphone key. Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can when the device is locked Verify that dialing from the Lock screen is turned on. 1. On the Lock screen, press the Enter key. 2. Click Place Call. - Blackberry 8310 | User Guide - Page 23
part of a contact name. Click a contact or phone number. 4. Press the Send key. To end the call, press the End key. Use a headset You can purchase an optional headset to use with your BlackBerry Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is - Blackberry 8310 | User Guide - Page 24
enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device. Set the voice dialing language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service - Blackberry 8310 | User Guide - Page 25
. 2. Set the Choice Lists field to Always Off. 3. Press the Menu key. 4. Click Save. If your BlackBerry® device contacts, set the Name Playback field to Disabled. • To set how quickly playback for contacts occurs, set the Name Playback Speed field. • To set the playback volume for contacts, set - Blackberry 8310 | User Guide - Page 26
Complete the instructions on the screen. Voice mail Check your voice mail Verify that you have a voice mail access number. Depending on your theme, you access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. If you have more than - Blackberry 8310 | User Guide - Page 27
is assigned to a speed dial key, click Edit. Click a new contact. • To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial key. Click the trackball. • To delete the contact from the speed dial list, click Delete. Conference calls - Blackberry 8310 | User Guide - Page 28
Call. 3. Click a contact. Leave a conference call Verify that your wireless service provider supports this feature. If you make a conference the box. 8. Click the trackball. 9. Click Crop and Save. Change the caller ID picture for a contact 1. When changing a contact, highlight the caller ID picture - Blackberry 8310 | User Guide - Page 29
6. Click the trackball. 7. Click Save. Call logs About call logs Call logs include the date on which you called your contact, the phone set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen. Your BlackBerry - Blackberry 8310 | User Guide - Page 30
5. Click Edit Notes. 6. Press the Menu key. 7. Click Clear Field. 8. Click the trackball. 9. Click Save. Call waiting Prerequisites: Call waiting • Verify that your wireless service plan includes this service. • Verify that your wireless service provider has set up your SIM card for this service. 28 - Blackberry 8310 | User Guide - Page 31
one phone number associated with your BlackBerry® device, you can change call contact your wireless service provider. Prerequisites: Call forwarding • Verify that your wireless service plan includes this service. • Verify that your wireless service provider has set up your SIM card for this service - Blackberry 8310 | User Guide - Page 32
3. Click Call Forwarding. 4. Press the Menu key. 5. Click Edit Numbers. 6. Click a phone number. 7. Click Edit. 8. Change the phone number. 9. Click the trackball. Delete a call forwarding phone number You can only delete call forwarding phone numbers that you have added. 1. In the phone, press the - Blackberry 8310 | User Guide - Page 33
block incoming calls only when your BlackBerry® device roams to another wireless service plan includes this service. • Verify that your wireless service provider has set up your SIM card for this service. • Verify that your wireless service provider has provided you with a call blocking password - Blackberry 8310 | User Guide - Page 34
service provider has set up your SIM card for this service. • Verify that your wireless service provider has provided you with a SIM card Mode. Add a contact to your fixed dialing list 1. In the phone, press the Menu key. 2. Click Options. 3. Click FDN Phone List. 4. Click the trackball. 5. Click - Blackberry 8310 | User Guide - Page 35
key. 2. Click Options. 3. Click FDN Phone List. 4. Highlight a contact. 5. Press the Menu key. 6. Click Delete. Smart dialing About smart frequently, you can also set your smart-dialing options so that you do not have to type the main number for the organization. Set the default country code and - Blackberry 8310 | User Guide - Page 36
on your TTY device. Prerequisites: TTY support • Verify that your wireless service provider supports this feature. • Verify that your TTY device operates at 45.45 bits per second. • Verify that you have inserted the TTY device connector into your BlackBerry® device headset jack. If your TTY device - Blackberry 8310 | User Guide - Page 37
To turn off TTY support, set the TTY Mode field to No. Multiple phone numbers About multiple phone numbers Your SIM card might support more than one phone number, or your BlackBerry® device might be associated with a phone number provided by your wireless service provider and an enterprise voice - Blackberry 8310 | User Guide - Page 38
numbers or contacts by frequency of use, set the Phone List View field to Most Used. • To sort contacts alphabetically by contact name, set the the memo list, or the password keeper. 1. In an application, press the Menu key. 2. Click Options or General Options. 3. Set the Confirm Delete field to No - Blackberry 8310 | User Guide - Page 39
with telecoils. Turn on telecoil mode Verify that your BlackBerry® device supports telecoil mode. For more information, contact your wireless service provider. 1. In the phone, press the Menu key. 2. Click Options. 3. Click Hearing Aid Mode. 4. Set the Mode Enabled field to Telecoil. 5. Press the - Blackberry 8310 | User Guide - Page 40
for your contact. • If you are not receiving calls, verify that call blocking and call forwarding are turned off. • If your SIM card supports more than one supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. • If your keyboard is locked, unlock - Blackberry 8310 | User Guide - Page 41
BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your device often identifies incorrect matches, set your alternate phone number. I cannot join a call If your BlackBerry® device is associated with an enterprise voice phone number, you cannot - Blackberry 8310 | User Guide - Page 42
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enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device. You cannot make calls to emergency numbers using voice commands. 1. In the voice dialing - Blackberry 8310 | User Guide - Page 44
dialing application, wait for the sound. 2. Say "Check battery." Set the voice dialing language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. In the device options, click Language - Blackberry 8310 | User Guide - Page 45
a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. • If your keyboard is locked, unlock your keyboard. • Verify that the language that you use to say voice commands - Blackberry 8310 | User Guide - Page 46
• Adapt digit dialing to improve voice recognition of numbers. 44 - Blackberry 8310 | User Guide - Page 47
you take a picture, the camera saves the picture to the BlackBerry® device memory. 1. In the camera, click the trackball. 2. Perform one of the following actions: • To take another picture, click the camera icon. • To delete the picture, click the trash can icon. • To set the picture as a caller ID - Blackberry 8310 | User Guide - Page 48
options Change the default flash mode 1. In the camera, press the Menu key. 2. Click Options. 3. Change the Default Flash Setting field. 4. Press the Menu key. 5. Click Save. Change the size of the viewfinder You can hide the status information that appears at the bottom of the screen and view - Blackberry 8310 | User Guide - Page 49
. 5. Click Save. Camera shortcuts • To take a picture, press the Right Convenience key. • To zoom in to a subject, press the Volume Up key. • To zoom out from a subject, press the Volume Down key. • To change the flash mode for a picture, press the Space key. • To change the size of the viewfinder - Blackberry 8310 | User Guide - Page 50
card, delete old media files. • In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or normal pictures. • Increase the maximum amount of memory available for pictures. The flash dims or turns off If the battery power - Blackberry 8310 | User Guide - Page 51
• Type an email address. • Type a contact name. • Type part of a contact name. Click a contact. 4. Type a message. 5. Click the trackball. 6. Click Send. Note: If your BlackBerry® device is associated with more than one email address, in the Send Using field, you can set the email address that you - Blackberry 8310 | User Guide - Page 52
a message, click the trackball. 2. Click Save Draft. Blind carbon copy a contact 1. When composing a message, press the Menu key. 2. Click Add Bcc. Attach a contact to a message 1. When composing a message, press the Menu key. 2. Click Attach Address. 3. Click a contact. Set the importance level for - Blackberry 8310 | User Guide - Page 53
Forward As. Click a message type. Delete a message 1. In a message, click the trackball. 2. Click Delete. Delete multiple messages 1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior. Note: Email messages that you delete using the Delete Prior menu item are not - Blackberry 8310 | User Guide - Page 54
not available for your device, reconcile the changes using the email settings tool of the BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information about email reconciliation. Hide filed email messages 1. In a message list, press the Menu key. 2. Click Options - Blackberry 8310 | User Guide - Page 55
on your computer By default, a copy of messages that you send from your BlackBerry® device appears in the sent items folder in the email application on your computer. 1. In a message list, press the Menu key. 2. Click Options. 3. Click Email Settings. 4. Set the Save Copy In Sent Folder field to No - Blackberry 8310 | User Guide - Page 56
Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for - Blackberry 8310 | User Guide - Page 57
message filter should search for in the Sent To field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email messages that contain specific text, type the text and use an asterisk (*) as - Blackberry 8310 | User Guide - Page 58
location. 8. Click the trackball. Forward email messages to your device when no filters apply Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. If you - Blackberry 8310 | User Guide - Page 59
, set the Send Email to Handheld field to Yes. Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system - Blackberry 8310 | User Guide - Page 60
. Request delivery or read confirmation for email messages Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry Internet Service. 1. In a message list, press the Menu key. 2. Click Options. 3. Click Email Settings. 4. In the Delivery Status Notification - Blackberry 8310 | User Guide - Page 61
that supports this feature. For more information, contact your system administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information. 1. In a message list, press the Menu key. 2. Click Options. 3. Click Email Settings. 4. Set the - Blackberry 8310 | User Guide - Page 62
are not sent to your device through a BlackBerry Enterprise Server, set the Other Messages field. 4. Press the Menu key. 5. Click Save. Note: PIN messages might use the background color that you have set for work email messages. Contact your system administrator for more information. Message list - Blackberry 8310 | User Guide - Page 63
within the set period of time appear in a message list. About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and - Blackberry 8310 | User Guide - Page 64
of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator, set the Display New Message Indicator press F. • To file a highlighted email message, press I. • To view the email address of a contact, in a message, highlight the contact. Press Q. To - Blackberry 8310 | User Guide - Page 65
that you have added an email address or PIN for your contact. • If you created an email address or added an existing email address to your device using the email setup web site, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not - Blackberry 8310 | User Guide - Page 66
messages using the email settings tool of the BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information. I received notification of a new message, but no new messages appear in my message list If you have set your BlackBerry® device to hide filed messages and - Blackberry 8310 | User Guide - Page 67
apply them to email messages. I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts - Blackberry 8310 | User Guide - Page 68
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list for a specific email address. Send a PIN message 1. In a message list, press the Menu key. 2. Click Compose PIN. 3. In the To field, perform one of the following actions: • Type a PIN number. Click the trackball. • Type a contact name. Click the trackball. • Type part of a contact name. Click - Blackberry 8310 | User Guide - Page 70
a message, click the trackball. 2. Click Save Draft. Blind carbon copy a contact 1. When composing a message, press the Menu key. 2. Click Add Bcc. Attach a contact to a message 1. When composing a message, press the Menu key. 2. Click Attach Address. 3. Click a contact. Set the importance level for - Blackberry 8310 | User Guide - Page 71
Forward As. Click a message type. Delete a message 1. In a message, click the trackball. 2. Click Delete. Delete multiple messages 1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior. Note: Email messages that you delete using the Delete Prior menu item are not - Blackberry 8310 | User Guide - Page 72
contact. Click the trackball. Click Send. • To resend the message without changing it, click Resend. Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry Menu key. 2. Click Options. 3. Click General Options. 4. Set the Hide Sent Messages field to Yes. 70 - Blackberry 8310 | User Guide - Page 73
key. 2. Click Options. 3. Click General Options. 4. Set the Keep Messages field. 5. Press the Menu key. 6. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message - Blackberry 8310 | User Guide - Page 74
to Yes. Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator. 1. In the device options - Blackberry 8310 | User Guide - Page 75
, press F. • To file a highlighted email message, press I. • To view the email address of a contact, in a message, highlight the contact. Press Q. To view the press K. Message troubleshooting I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is - Blackberry 8310 | User Guide - Page 76
that you have added an email address or PIN for your contact. • If you created an email address or added an existing email address to your device using the email setup web site, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not - Blackberry 8310 | User Guide - Page 77
to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device. To view the shortcuts for - Blackberry 8310 | User Guide - Page 78
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SMS phone numbers. You can also forward SMS text messages as PIN or email messages. Find your SMS phone number In the phone, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for SMS text messaging, this number is also your SMS - Blackberry 8310 | User Guide - Page 80
text message, press the Menu key. 2. Click Add Recipient. 3. Click a contact. Check spelling You can check the spelling in messages, memos, tasks, or Check. Save a draft of a message 1. When composing a message, click the trackball. 2. Click Save Draft. Save a message 1. In a message, press the Menu - Blackberry 8310 | User Guide - Page 81
In a message, click the trackball. 2. Click Delete. Delete multiple messages 1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer - Blackberry 8310 | User Guide - Page 82
all BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type wireless service provider supports this feature. • Verify that your SIM card is set up with a cell broadcast channel or your wireless service provider has - Blackberry 8310 | User Guide - Page 83
Menu key. 8. Click Save. To turn off cell broadcasting, set the Cell Broadcasting Service field to Off. Before you turn off cell broadcasting, verify that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location. Stop receiving - Blackberry 8310 | User Guide - Page 84
messages on your SIM card If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports click SMS. 2. Set the Delivery Reports field to On. 3. Press the Menu key. 4. Click Save. Set how long your service center attempts to - Blackberry 8310 | User Guide - Page 85
Depending on your wireless service provider, this option might not appear. 1. In the device options, click SMS. 2. Set the Network to Send , the memo list, or the password keeper. 1. In an application, press the Menu key. 2. Click Options or General Options. 3. Set the Confirm Delete field to No. - Blackberry 8310 | User Guide - Page 86
indicator, set the Display New Message Indicator field to Yes. About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account - Blackberry 8310 | User Guide - Page 87
Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator. 1. In the device options, click - Blackberry 8310 | User Guide - Page 88
to a wireless coverage area. • Verify that your wireless service plan includes this service. • Verify that your SIM card has enough available memory to store received SMS text messages. Some messages no longer appear on my device If your BlackBerry® device memory is full, your device deletes the - Blackberry 8310 | User Guide - Page 89
languages that your SIM card does not support. I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message - Blackberry 8310 | User Guide - Page 90
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cannot exceed 300 KB. Prerequisites: MMS messaging • Verify that your BlackBerry® device supports MMS messaging. • Verify that your wireless service plan includes this service. Contact your system administrator or wireless service provider for more information. Find your MMS phone number In the - Blackberry 8310 | User Guide - Page 92
Audio. 3. Click a picture or an audio file. 4. To add other pictures or audio files, repeat steps 1 through 3. 5. To set how long a slide appears, set the Slide Duration field. • To move an item on a slide, click the item. Click Move Field. Roll the trackball to the new location. Click the trackball - Blackberry 8310 | User Guide - Page 93
When composing a message, press the Menu key. 2. Click Options. 3. Set the Importance field. 4. Press the Menu key. 5. Click Save. trackball. Click Send. • To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Click the trackball - Blackberry 8310 | User Guide - Page 94
from the email application on your computer during email reconciliation. Mark specific folder 1. In a message list, press the Menu key. 2. Click View Folder. 3. Click a folder. MMS message attachments Attach a media file Click a picture or audio file. Attach a contact or appointment to an MMS message - Blackberry 8310 | User Guide - Page 95
View Appointment. 3. Press the Menu key. 4. Click Add To Calendar. Add a contact to your address book from an MMS message 1. In an MMS message, click a to the recipient, set the Confirm Delivery field to Yes. • To receive notification when the recipient opens the message, set the Confirm Read field - Blackberry 8310 | User Guide - Page 96
MMS messages, set the Confirm Delivery and Confirm Read fields to Yes. 3. Press the Menu key. 4. Click Save. View an address instead of a display name 1. In a message, click a contact. 2. Click Show Address. To view the display name again, click a contact. Click Show Name. View the size of an MMS - Blackberry 8310 | User Guide - Page 97
3. Set the Confirm Delete field to No. 4. Press the Menu key. 5. Click Save. About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work - Blackberry 8310 | User Guide - Page 98
Save. Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator. 1. In the device options - Blackberry 8310 | User Guide - Page 99
the Menu key. 5. Click Reset Count or Reset All Counts. Message shortcuts In a message • To reply to a message, press R. • To reply to all, press L. • To forward a message, press F. • To file a highlighted email message, press I. • To view the email address of a contact, in a message, highlight the - Blackberry 8310 | User Guide - Page 100
that you have added an email address or PIN for your contact. • If you created an email address or added an existing email address to your device using the email setup web site, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not - Blackberry 8310 | User Guide - Page 101
Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file). • Verify that the file size does not exceed 300 KB. • Verify that the file is not copyright protected. • If MMS templates are available for your BlackBerry® device, use - Blackberry 8310 | User Guide - Page 102
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not type a space between Tel: and the phone number. Cut, copy, and paste text 1. With text highlighted, click the trackball. 2. Click Cut or Copy. 3. Place the cursor where you want to insert the cut or copied text. 4. Click the trackball. 5. Click Paste. Clear a field 1. When typing text, press the - Blackberry 8310 | User Guide - Page 104
right. Cancel a text selection 1. With text selected, click the trackball. 2. Click Cancel Selection. Set the cursor speed 1. In the device options, click Screen/Keyboard. 2. Set the Key Rate field. 3. Press the Menu key. 4. Click Save. Set the default currency symbol 1. In the device options, click - Blackberry 8310 | User Guide - Page 105
key. 6. Click Save. To dial phone numbers from the Home screen again, set the Dial From Home Screen field to Yes. Typing input methods About typing in Arabic or Russian If your BlackBerry® Device Software supports multiple languages and your keyboard displays Arabic or Russian letters, you can type - Blackberry 8310 | User Guide - Page 106
the Menu key. 4. Click Save. Set the typing input language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. In the device options, click Language. 2. Set the Input Language field. 104 - Blackberry 8310 | User Guide - Page 107
Click Cancel Spell Check. Check spelling automatically before sending email messages 1. In the device options, click Spell Check. 2. Select the Spell Check Email Before Sending option. 3. Press the Menu key. the Menu key. 4. Click New. 5. Type a word or letter combination. 6. Click the trackball. 105 - Blackberry 8310 | User Guide - Page 108
word list If the typing input language for your BlackBerry® device is Arabic or Russian, and you type You can also add words or letter combinations manually to the custom word list. Your device 4. Type a word or letter combination. 5. Click the trackball. 6. Click Save. Change a custom word list item - Blackberry 8310 | User Guide - Page 109
Change the custom word list item. 4. Click the trackball twice. 5. Click Save. Delete a custom word list contacts in the list that appears when typing By default, your BlackBerry® device recognizes contacts when you type them. 1. In the device options, click Language. 2. Click Input Options. 3. Set - Blackberry 8310 | User Guide - Page 110
replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an AutoText entry, the text changes after you press the Space key. Your BlackBerry Specified Case. • To capitalize the entry according to the context, click SmartCase. 7. Set the language - Blackberry 8310 | User Guide - Page 111
the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key. • To switch typing input languages, in the device options, on the Language screen, verify that the Use Input Language Shortcut field is set to Yes. Hold the Alt key and press the Enter key. Continue - Blackberry 8310 | User Guide - Page 112
Typing troubleshooting I cannot check spelling You can only check spelling in English, French, German, Italian, and Spanish. You can only check the spelling of text that you type. 110 - Blackberry 8310 | User Guide - Page 113
search, click Last. Click the trackball. Click Search. To stop a search, press the Escape key. Search criteria Name: Specify one or more contacts or email addresses that the search should find in messages. You can also specify part of the name to widen the search. In: Set in which address field the - Blackberry 8310 | User Guide - Page 114
BlackBerry® device is associated with more than one email account, set the type of email account from which the search should find messages. Folder: Set the folders in which the search should find messages. Show: Set the types of messages that the search should find. Type: Set by contact or subject - Blackberry 8310 | User Guide - Page 115
for organizer data and messages that contain specific information 1. In the search application, BlackBerry® device does not search file attachments if you search messages. To stop a search, press the Escape key. Search shortcuts • To search for a contact in a list of contacts, type the contact - Blackberry 8310 | User Guide - Page 116
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email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or system administrator. 1. In a message, click the trackball You can view the size, author, publication date, - Blackberry 8310 | User Guide - Page 118
Open a password-protected .pdf file attachment Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or system - Blackberry 8310 | User Guide - Page 119
cell, click the trackball. View a list of worksheets 1. In a spreadsheet, press the Menu key. 2. Click Table of Contents. To move to a specific worksheet, click a worksheet. Switch worksheets 1. In a spreadsheet, press the Menu key. 2. Click Next Sheet or Prev Sheet. Change the size of a column In - Blackberry 8310 | User Guide - Page 120
attachment, press the Menu key. 2. Click Table of Contents. To move to a specific page, click a page. Switch pages in a multi-page .tif file attachment 1. In a multi-page .tif file attachment, press the Menu key. 2. Click Next Page or Prev Page. Enhance a section of a picture 1. In an attachment - Blackberry 8310 | User Guide - Page 121
attachments About vCard contact attachments vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it their BlackBerry® device address - Blackberry 8310 | User Guide - Page 122
a specific cell troubleshooting A skipped content bar appears in a document More attachment content is available for you to download to your BlackBerry® device. To download BlackBerry® device has not downloaded the slide. To view the slide, highlight the slide. Click the trackball. Click Retrieve. 120 - Blackberry 8310 | User Guide - Page 123
the BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information. Prerequisites: Wireless email reconciliation • If your BlackBerry® device is associated with the BlackBerry® Internet Service, verify that your wireless service provider supports this feature. • If - Blackberry 8310 | User Guide - Page 124
tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry® Desktop Software Online Help. • Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system - Blackberry 8310 | User Guide - Page 125
® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. • Verify that your system administrator has provided you with an enterprise activation password. • Verify that your device is - Blackberry 8310 | User Guide - Page 126
account, you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders. See the BlackBerry Desktop Software Online Help for more information. Email messages are not being deleted over the wireless network Try performing the following actions - Blackberry 8310 | User Guide - Page 127
BlackBerry® device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. See the documentation for the operating system - Blackberry 8310 | User Guide - Page 128
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optimizes the appearance of HTML web pages in the browser. If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports the BlackBerry Browser, you can use the BlackBerry Browser configuration to browse the Internet and your organization - Blackberry 8310 | User Guide - Page 130
select only links and fields as you move through a web page, press the Menu key. Click View Mode. Switch browser views You can view web pages in Mobile view or Desktop view. Desktop view displays web pages in a wide screen format that is similar to the format in which web pages appear in - Blackberry 8310 | User Guide - Page 131
. 2. Click Home. Hide the browser 1. In the browser, press the Menu key. 2. Click Hide. Close the browser 1. In the browser, press the Menu key. 2. Click web page 1. On a web page, press the Menu key. 2. Click Page Address. Copy an address for a web page, link, or picture 1. On a web page, perform - Blackberry 8310 | User Guide - Page 132
3. Roll the trackball up or down. To zoom back to the original picture size, press the Menu key. Click Zoom 1:1. Rotate a picture 1. In a picture, press the Menu key. 2. Click Rotate. The picture turns 90 degrees in a clockwise direction. Set how pictures load in the browser 1. In the browser, press - Blackberry 8310 | User Guide - Page 133
To stop pictures from loading on all web pages, set the Show Images field to No. • To turn off placeholders for pictures, set the Show Image Placeholders field to No. 5. Press the Menu key. 6. Click Save Options. Change the picture quality in the browser Lower-quality pictures take less time to load - Blackberry 8310 | User Guide - Page 134
Menu key. 2. Click Add Bookmark. 3. In the Auto Synchronize field, set how often the browser should check for updates to the web page. 4. In the Start time field, set the time of day when the browser should start checking for updates. 5. Press the Menu key. 6. Click Add. Make a web page available - Blackberry 8310 | User Guide - Page 135
Click a message type. To return to the browser after you send the message, press the Escape key 3. Press the Menu key. 4. Click Add Subfolder. File a bookmark 1. On a web page, press the Menu Move Bookmark. 6. Roll the trackball to the new location. 7. Click the trackball. Expand a folder 1. Click - Blackberry 8310 | User Guide - Page 136
them from your bookmark list. In your bookmark list, web feeds that have been updated since the last time you checked them appear in italic. In a web feed, a web feed. 4. In the Auto Synchronize field, set how often the browser should check for updates to the web feed. 5. In the Start time field - Blackberry 8310 | User Guide - Page 137
that does not exceed 5 MB. If your BlackBerry device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB. For more information, contact your system administrator. 1. In a web feed, highlight a title - Blackberry 8310 | User Guide - Page 138
Menu key. 2. Click Options. 3. Click Cache Operations. 4. Click Clear History. Turn on JavaScript support Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later. 1. In the browser, press the Menu key. 2. Click Options. 136 - Blackberry 8310 | User Guide - Page 139
field. 5. Press the Menu key. 6. Click Save Options. Set the number of times animated graphics repeat Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later. 1. In the browser, press the Menu key. 2. Click Options. 3. Click - Blackberry 8310 | User Guide - Page 140
configuration 1. In the device options, click Advanced Options. 2. Click Browser. 3. Set the Default browser configuration field. 4. Press the Menu key. 5. Click Save. Set the character encoding for all web pages By default, your BlackBerry® device uses the optimal character encoding for a web page - Blackberry 8310 | User Guide - Page 141
Manage browser security 1. In the device options, click Security Options. 2. Click TLS or WTLS. 3. Set browser to another web page. Protocol: Set the protocol that your BlackBerry® device uses for TLS connections between the browser and content servers. Encryption Strength: Set whether your browser - Blackberry 8310 | User Guide - Page 142
if your device has more than one certificate that you use to authenticate with content servers. Prompt if Client Cert Not Found: Set whether a prompt appears when your browser tries to connect to a content server, but your device does not have a certificate that can be used to authenticate with the - Blackberry 8310 | User Guide - Page 143
to the wireless network. Your device supports different types of browser push messages. Service loading messages and service indication messages include updated information. Other browser push messages include messages that appear in your browser cache. Turn on browser push 1. In the device options - Blackberry 8310 | User Guide - Page 144
accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. Process SMSC: Set whether your device accepts SMS-based browser push messages. SMSC Hosts: Set which SMSC hosts your device accepts - Blackberry 8310 | User Guide - Page 145
web page, press B. Browser troubleshooting No browser is available on my device Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes this service. I cannot set up automatic synchronization - Blackberry 8310 | User Guide - Page 146
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2. Press the Menu key. 3. Click Download. 4. Click OK. View properties for an set a BlackBerry® device password. 1. In the device options, click Security Options. 2. Click General Settings. 3. Change the Prompt on application install field to Yes. 4. Press the Menu key. 5. Click Save. View the size - Blackberry 8310 | User Guide - Page 148
Application troubleshooting I cannot add applications Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your device has enough memory to add the application. 146 - Blackberry 8310 | User Guide - Page 149
using the media manager tool of the BlackBerry® Desktop Manager. For more information about using the media manager tool, see the Media Manager Online Help. If you turn on media card encryption and you transfer files to your media card using mass storage mode or Bluetooth technology, your device - Blackberry 8310 | User Guide - Page 150
Receive a media file using Bluetooth technology Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired . 3. Highlight a media file. 4. Press the Menu key. 5. Click Send As Email. Change the amount of memory available for media files 1. In the media application - Blackberry 8310 | User Guide - Page 151
the pause icon. Fast-forward or rewind a song or video 1. When playing a song or video, click the progress bar. 2. Roll the trackball to the right or left. 3. Click the trackball. Play the next or previous song in a category 1. When playing a song, press the Menu key. 2. Click Next Track or Previous - Blackberry 8310 | User Guide - Page 152
In the media application, click a media type. 2. Click a category. 3. Type part or all of a name for a song, ring tone, or video. Switch applications during video. 5. Press the Menu key. 6. Click Rename. 7. Type a name for the file. 8. Click Save. Move a song, ring tone, or video You can only move - Blackberry 8310 | User Guide - Page 153
a folder. 8. Click Move Here. Download a ring tone Verify that your wireless service provider supports this feature. 1. In the media application, click Save. Use a headset You can purchase an optional headset to use with your BlackBerry® device. • To answer a call, press the headset button. • To - Blackberry 8310 | User Guide - Page 154
key. 4. Click New Folder. 5. Type a name for the folder. 6. Click Save. Save a picture Save picture files, such as .jpeg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. 1. Open a picture attachment or highlight a picture on a web page. 2. Press the Menu key. 3. Click - Blackberry 8310 | User Guide - Page 155
Menu key. 5. Click Move. 6. Highlight a picture folder. 7. Press the Menu key. 8. Click Move Here. Download a Home screen background Verify that your wireless service provider supports this feature. 1. In the media application, click Pictures. 2. Click My Pictures. 3. Press the Menu key. 4. Click - Blackberry 8310 | User Guide - Page 156
Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the key. Click Reset Home Screen Image. View pictures as key. 2. Click Zoom. 3. Roll the trackball up or down. To zoom back to the original picture size, press the Menu key. Click Zoom 1:1. 154 - Blackberry 8310 | User Guide - Page 157
can encrypt the files on your media card using a media card encryption key, your device password, or both. You can set media card encryption to include or exclude media files. Encrypt the files on a media card To encrypt files on the media card that is inserted in your BlackBerry® device using your - Blackberry 8310 | User Guide - Page 158
To turn off media card encryption, set the Encryption Mode field to None. View the amount of available memory on a media card Verify that media card support is turned on. In the device options, click Media Card. Turn on mass storage mode manually 1. Connect your BlackBerry® device to your computer. - Blackberry 8310 | User Guide - Page 159
the media manager tool of the BlackBerry® Desktop Manager. • If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode is turned off on your device. • If you encrypted the media files on your media card using - Blackberry 8310 | User Guide - Page 160
My device is not using the correct ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry® device password and you reset your device, unlock your device. 158 - Blackberry 8310 | User Guide - Page 161
click Where I Am. • To specify a new location, click Enter An Address. • To specify a saved location, click From Favorites. • To specify a location for a contact, click From Address Book. 4. Repeat step 3 to specify an ending location. View directions as a route on a map When viewing text directions - Blackberry 8310 | User Guide - Page 162
in to or out from a map 1. On a map, click the trackball. 2. Perform one of the following actions: • To zoom in, roll the trackball up. • To zoom out, roll the trackball down. 3. Click the trackball. Pan a map Roll the trackball. Map options Set the GPS receiver that you use to track your movement - Blackberry 8310 | User Guide - Page 163
Menu key. 2. Click Options. 3. Press the Menu key. 4. Click Clear Cache. View status information at the top of a map You can view the battery power level, wireless coverage level indicators, the time, and satellite and Bluetooth® connection information at the top of maps. 1. On a map, press the Menu - Blackberry 8310 | User Guide - Page 164
the next direction on a route, press N. • To move to the previous direction on a route, press P. Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network. If diagonal - Blackberry 8310 | User Guide - Page 165
internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider. Get your GPS location 1. In - Blackberry 8310 | User Guide - Page 166
• If you are using GPS technology for the first time, wait a short period of time for your BlackBerry® device to get your GPS location. 164 - Blackberry 8310 | User Guide - Page 167
book fields on your BlackBerry® device with the email application on your computer. See the BlackBerry Desktop Software Online Help for more information about synchronizing custom address book fields. View a contact In the address book, click a contact. Change a contact 1. In the address book - Blackberry 8310 | User Guide - Page 168
the other application. Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile. Assign a ring tone to a contact 1. In the address book, highlight a contact. 2. Press the Menu key. 3. Click Edit. 4. Click the trackball. 5. Click Add - Blackberry 8310 | User Guide - Page 169
you create on your BlackBerry® device do not appear in the email application on your computer. Create a mailing list 1. In the address book, press the Menu key. 2. Click New Group. 3. Type a name for the mailing list. 4. Click the trackball. 5. Click Add Member. 6. Click a contact. 7. To add another - Blackberry 8310 | User Guide - Page 170
. 5. Press the Menu key. 6. Click Select. 7. Center the picture in the box. 8. Click the trackball. 9. Click Crop and Save. Change the caller ID picture for a contact 1. When changing a contact, highlight the caller ID picture. 2. Press the Menu key. 3. Click Add Picture. 4. Highlight a picture - Blackberry 8310 | User Guide - Page 171
and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in - Blackberry 8310 | User Guide - Page 172
with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. 1. In the address book, press the Menu key. 2. Click Lookup. 3. Type part or all of a contact name. 4. Click the trackball. Manage address lookup - Blackberry 8310 | User Guide - Page 173
the Menu key. 2. Click SIM Phone Book. 3. Click the trackball. 4. Click New. 5. Type the contact information. 6. Press the Menu key. 7. Click Save. Copy contacts from your SIM card to your address book Verify that your wireless service provider has set up your SIM card for a SIM card phone book. 171 - Blackberry 8310 | User Guide - Page 174
. Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that is already listed in your address book, your BlackBerry® device does not copy the SIM card contact. Copy contacts from your address book to your SIM card Verify that you have loaded the - Blackberry 8310 | User Guide - Page 175
Press the Menu key. 5. Click Save. Set display options for contacts You can set how your contacts appear in all applications, including the phone, the memo list, or the password keeper. 1. In an application, press the Menu key. 2. Click Options or General Options. 3. Set the Confirm Delete field to - Blackberry 8310 | User Guide - Page 176
entries, tasks, or memos that are stored on your device. Contact troubleshooting Custom address book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add - Blackberry 8310 | User Guide - Page 177
free time you have between appointments. Switch calendar views 1. In the calendar, press the Menu key. 2. Click a view. Move around the calendar 1. In the calendar, press the Menu key. 2. Perform one of the following actions: • To move to a specific , set the Recurrence field. 5. Click the trackball. - Blackberry 8310 | User Guide - Page 178
the trackball. Schedule a meeting Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or system administrator - Blackberry 8310 | User Guide - Page 179
a meeting Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or system administrator. 1. In the calendar - Blackberry 8310 | User Guide - Page 180
participants Verify that you are the meeting organizer. 1. In a meeting, meeting invitation, or meeting response, click the trackball. 2. Click Email All Attendees. Contact a meeting participant Verify that you are the meeting organizer. 1. In a meeting, meeting invitation, or meeting response - Blackberry 8310 | User Guide - Page 181
3. Set the Snooze field. 4. Press the Menu key. 5. Click Save. Change the email address that you use to send messages or meeting invitations Verify that your BlackBerry® device is associated with more than one email address. 1. In the device options, click Advanced Options. 2. Click Default Services - Blackberry 8310 | User Guide - Page 182
. 3. Set the Show Free Time in Agenda View field to No. 4. Press the Menu key. 5. Click Save. Set how long your device stores calendar entries 1. In the calendar, press the Menu key. 2. Click Options. 3. Set the Keep Appointments field. 4. Press the Menu key. 5. Click Save. Your BlackBerry® device - Blackberry 8310 | User Guide - Page 183
contacts, calendar entries, tasks, or memos that are stored on your device. Calendar shortcuts For shortcuts to work in Day view, in the calendar options, set date, press T. • To move to a specific date, press G. Calendar troubleshooting I cannot schedule appointments that span multiple days If - Blackberry 8310 | User Guide - Page 184
BlackBerry® device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. See the documentation for the operating system - Blackberry 8310 | User Guide - Page 185
recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). End: Set when the recurring appointment, meeting, or task ends. Days: Set the day or days on which a weekly appointment, meeting, or task should recur. Change a task 1. In the task list - Blackberry 8310 | User Guide - Page 186
of the following actions: • To mark the task as complete, click Mark Completed. • To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save. Hide completed tasks 1. In the task list, press the Menu key. 2. Click Hide Completed. Forward - Blackberry 8310 | User Guide - Page 187
and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in - Blackberry 8310 | User Guide - Page 188
or memos in the category are not deleted. Task list options Sort contacts or tasks 1. In the address book or the task list, press the Menu key. 2. Click Options. 3. Change the Sort By field. 4. Press the Menu key. 5. Click Save. Set a snooze time for reminders 1. In the calendar or task list, press - Blackberry 8310 | User Guide - Page 189
calendar, the task list, the memo list, or the password keeper. 1. In an application, press the Menu key. 2. Click Options or General Options. 3. Set the Confirm Delete field to No. 4. Press the Menu key. 5. Click Save. View the number of contacts, calendar entries, tasks, or memos stored on your - Blackberry 8310 | User Guide - Page 190
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Click Save. Change a memo 1. In the memo list, highlight a memo. 2. Press the Menu key. 3. Click Edit. 4. Change the memo information. 5. Click the trackball. 6. Click Save. Forward a task or memo 1. In the task list or memo list, highlight a task or memo. 2. Press the Menu key. 3. Click Forward As - Blackberry 8310 | User Guide - Page 192
and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in - Blackberry 8310 | User Guide - Page 193
the Menu key. 5. Click Delete. Note: When you delete a category, contacts, tasks, or memos in the category are not deleted. Memo list options the memo list, or the password keeper. 1. In an application, press the Menu key. 2. Click Options or General Options. 3. Set the Confirm Delete field to No - Blackberry 8310 | User Guide - Page 194
View the number of contacts, calendar entries, tasks, or memos stored on your device 1. In the address book, calendar, task list, or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your - Blackberry 8310 | User Guide - Page 195
Alarm About the alarm In the BlackBerry® device alarm, you can set the alarm to sound at the same time everyday or only on weekdays. You can also set a snooze time for the alarm and adjust the alarm volume. If you turn off your device by pressing the Power button, or by clicking Turn - Blackberry 8310 | User Guide - Page 196
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Use the calculator • To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard. Convert a measurement 1. In the calculator, type a number. 2. Click the trackball. 3. Perform one of the following actions: • To convert the number from imperial to metric, click - Blackberry 8310 | User Guide - Page 198
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that came with your BlackBerry device for more information about Bluetooth icons. Turn on Bluetooth technology 1. In the device options Bluetooth setup application, click OK. 2. Click a Bluetooth enabled device. 3. If required, type the passkey for the Bluetooth enabled device on your BlackBerry® - Blackberry 8310 | User Guide - Page 200
Device. Share contacts with a paired Bluetooth enabled car kit Verify that Bluetooth® technology is turned on and that your BlackBerry® device is 4. Set the Address Book Transfer field to Disabled. 5. Press the Menu key. 6. Click Save. To share contacts with Bluetooth® enabled devices again, set the - Blackberry 8310 | User Guide - Page 201
1. In the device options, click Bluetooth. 2. Press the Menu key. 3. Click Options. 4. Set the Allow outgoing calls field to Never or If Unlocked. 5. Press the Menu key. 6. Click Save. Make your BlackBerry device discoverable 1. In the device options, click Bluetooth. 2. Press the Menu key. 3. Click - Blackberry 8310 | User Guide - Page 202
. Click Device Properties. Set the Encryption field to Disabled. Press the Menu key. Click Save. I cannot share contacts with a paired Bluetooth enabled device Try performing the following actions: • Verify that Bluetooth® technology is turned on. • Verify that your BlackBerry® device is paired with - Blackberry 8310 | User Guide - Page 203
• Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. See the documentation that came with the Bluetooth enabled device for more information about supported profiles. 201 - Blackberry 8310 | User Guide - Page 204
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the date and time from the BlackBerry network, set the Date/Time Source field to BlackBerry. • To set the time yourself, set the Date/Time Source field to Off. 4. Press the Menu key. 5. Click Update Time. 6. Press the Menu key. 7. Click Save. Date and time troubleshooting The time on my device is - Blackberry 8310 | User Guide - Page 206
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your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser . 6. Press the Menu key. 7. Click Edit. 8. Set notification options. 9. Press the Menu key. 10. Click Save. 11. To set notification options for another item, repeat steps 5 through 10. - Blackberry 8310 | User Guide - Page 208
Menu key. 4. Click Show Tunes. 5. Click a media folder that contains ring tones. 6. Highlight a ring tone. 7. Press the Menu key. 8. Click Set As Phone Tune. Prevent notification during calls 1. In the profile list, click Advanced. 2. Highlight a notification profile. 3. Press the Menu key. 4. Click - Blackberry 8310 | User Guide - Page 209
Verify that your wireless service provider supports this feature. 1. In the media application, click Ring Tones. 2. Click All Ring Tones. 3. Press the Menu key. 4. Click Download Tunes. LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colors to - Blackberry 8310 | User Guide - Page 210
light flashes green. To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off. Custom notification About custom notification You can create notification profile exceptions to receive different notification for incoming messages and calls from specific contacts - Blackberry 8310 | User Guide - Page 211
contact. 8. To add another contact, repeat steps 5 through 7. 9. Set the Use Profile field to the notification profile on which the exception should be based. 10. To set a ring tone, select the Custom Phone Tune check box. Set Roll the trackball to the new location. 6. Click the trackball. Change a - Blackberry 8310 | User Guide - Page 212
a contact. 2. Press the Menu key. 3. Click Edit. 4. Click the trackball. 5. Click Add Custom Phone Tune. 6. Set a ring tone. 7. Press the Menu key. 8. Click Save. Notification profile troubleshooting My device is vibrating more times than expected For calls, the number of times that the BlackBerry - Blackberry 8310 | User Guide - Page 213
I cannot set some fields when creating a Calls From notification profile exception If you assign a custom ring tone to a contact in the address book, a Calls From profile exception appears in the profile list. Because these exceptions are for calls only, you can only set the Custom Phone Tune field. - Blackberry 8310 | User Guide - Page 214
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key. 5. Click Save. Note: To turn off invitation passwords again, set the Ask Password Question When Adding Contacts field to No. Respond to an invitation 1. In BlackBerry® Messenger, in the Requests group, highlight an invitation. 2. Click the trackball. 3. Click one of the following menu items - Blackberry 8310 | User Guide - Page 216
PIN that you sent the invitation to. If those contacts try to accept the invitation from a different email address or PIN, their acceptance is rejected. 1. In BlackBerry® Messenger, on the contact list screen, press the Menu key. 2. Click Options. 3. Set the Allow Forwarding of Requests field to No - Blackberry 8310 | User Guide - Page 217
Menu key. 3. Click Rename Group. 4. Type a name for the group. 5. Click OK. Delete a group You must move your contacts out of a group before you can delete that group. 1. In BlackBerry® Messenger, highlight a group. 2. Press the Menu key. 3. Click Delete Group. Note: There must be at least one group - Blackberry 8310 | User Guide - Page 218
To send a picture to a contact, click Image. • To send an audio file to a contact, click Audio. 4. Click a file. Ping a contact When you ping a contact, the contact's BlackBerry® device vibrates. 1. During a BlackBerry Messenger conversation, click the trackball. 2. Click Ping Contact. Turn off ping - Blackberry 8310 | User Guide - Page 219
list again, set the Show Conversations in Message List field to Yes. Start a conference 1. In BlackBerry® Messenger, during a conversation, press the Menu key. 2. Click Invite. 3. In the drop-down list, click a contact. 4. Click OK. Copy a conversation history When you copy a conversation history - Blackberry 8310 | User Guide - Page 220
availability status to unavailable, you receive BlackBerry Messenger messages, but you are not notified. Receive notification when a contact becomes available 1. In BlackBerry® Messenger, on the contact list screen, highlight an unavailable contact. 2. Press the Menu key. 3. Click Set Alert. 218 - Blackberry 8310 | User Guide - Page 221
Backlighting About backlighting The screen and keyboard on your BlackBerry® device are designed to be lit so that Save. Set the brightness of the backlighting 1. In the device options, click Screen/Keyboard. 2. Set the Backlight Brightness field. 3. Press the Menu key. 4. Click Save. Set how long - Blackberry 8310 | User Guide - Page 222
Reset Home Screen Image. Download a Home screen background Verify that your wireless service provider supports this feature. 1. In the media application, click Pictures. 2. Click My Pictures. 3. Press the Menu key. 4. Click Download Images. Set trackball. Click a folder icon. Click the trackball. - Blackberry 8310 | User Guide - Page 223
options Turn on key tones 1. In the device options, click Screen/Keyboard. 2. Set the Key Tone field to On. 3. Press the Menu key. 4. Click Save. Turn off trackball sounds 1. In the device options, click Screen/Keyboard. 2. Set the Audible Roll field to Mute. 3. Press the Menu key. 4. Click Save - Blackberry 8310 | User Guide - Page 224
wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in .cod file format. Switch themes 1. In - Blackberry 8310 | User Guide - Page 225
wireless service provider supports this feature. 1. In the device options, click Theme. 2. Press the Menu key. 3. Click Download Themes. Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power - Blackberry 8310 | User Guide - Page 226
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® Desktop Manager. For more information about adding applications, including display languages, see the BlackBerry® Desktop Software Online Help. Delete a display language In the setup wizard, complete the instructions on the Language Removal screen. About typing input languages You can set - Blackberry 8310 | User Guide - Page 228
when you switch typing input languages, set the Notify me field to Yes. Set the voice dialing language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. In the device options, click - Blackberry 8310 | User Guide - Page 229
Your BlackBerry® for your BlackBerry® device. 1. On the Home screen or in the application list, click Manage Connections. indicators Mobile network Green: Your BlackBerry® device is connected to the in which you can only call emergency numbers. Red: Your connection to the wireless network is turned - Blackberry 8310 | User Guide - Page 230
your BlackBerry® device is connected to the wireless network, the LED light flashes green. To turn off wireless coverage notification again, set the to the preferred wireless network list Verify that your wireless service plan includes this service. 1. In the device options, click Mobile Network. - Blackberry 8310 | User Guide - Page 231
plan, you might be able to turn off data service (email, PIN, MMS, and browser service) on your BlackBerry® device so that only phone and SMS text messaging services are available. Contact your wireless service provider for more information. 1. In the device options, click Mobile Network. 2. Perform - Blackberry 8310 | User Guide - Page 232
or in the application list, click Manage Connections. 2. Click Services Status. Wireless network coverage troubleshooting I cannot connect to a wireless network Try performing the following actions: • Verify that your SIM card is inserted in your BlackBerry® device correctly. • Verify that you have - Blackberry 8310 | User Guide - Page 233
• Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again. 231 - Blackberry 8310 | User Guide - Page 234
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set your BlackBerry® device to turn on and turn off automatically at specific times, hold the Power key. • If you have set your device to turn on and turn off automatically at specific "Check battery." Reset the device Remove and reinsert the battery. Extend battery life • Set the BlackBerry® device - Blackberry 8310 | User Guide - Page 236
• Delete the original message when you send a reply. • Lower the brightness of the backlighting. • Turn off the flash in the camera. • Send a message to multiple contacts using Add To, Add Cc, or Add Bcc. • Charge your device regularly. 234 - Blackberry 8310 | User Guide - Page 237
Menu key. 2. Click SIM Phone Book. 3. Click the trackball. 4. Click New. 5. Type the contact information. 6. Press the Menu key. 7. Click Save. Copy contacts from your SIM card to your address book Verify that your wireless service provider has set up your SIM card for a SIM card phone book. 1. In - Blackberry 8310 | User Guide - Page 238
. 2. Highlight a phone number. 3. Press the Menu key. 4. Click Copy to SIM Phone Book. 5. Press the Menu key. 6. Click Save. Change a SIM card contact Verify that your wireless service provider has set up your SIM card for a SIM card phone book. 1. In the address book, press the Menu key. 2. Click - Blackberry 8310 | User Guide - Page 239
of security is designed to prevent unauthorized use of your BlackBerry® device or SIM card by locking the SIM card with a PIN code. If you lock your SIM card, other people cannot remove your SIM card and insert their own and they cannot remove your SIM card and insert it into another device. If you - Blackberry 8310 | User Guide - Page 240
5. Click Edit SIM Phone Number. 6. Type a display name for the phone number. 7. Click the trackball. 8. Press the Menu key. 9. Click Save. 238 - Blackberry 8310 | User Guide - Page 241
4. Click Change Password. Lock the device Verify that you have set a BlackBerry® device password. On the Home screen or in the application list, click Lock. To unlock your device, on the Lock screen, click the trackball. Click Unlock. Type your device password. Press the Enter key. Lock the keyboard - Blackberry 8310 | User Guide - Page 242
screen to indicate that your device is deleting a copy of the private key from the temporary device memory. A lock indicator appears when the device has deleted the key. Protect your device data Verify that you have set a BlackBerry® device password. 1. In the device options, click Security Options - Blackberry 8310 | User Guide - Page 243
Server, see the BlackBerry Desktop Software Online Help for more information. 1. In the device options, click Security Options. 2. Click General Settings. 3. Click a service. 4. Click Regenerate Encryption Key. About content compression Content compression is designed to reduce the size of your - Blackberry 8310 | User Guide - Page 244
2. Click New. 3. Click the trackball. 4. Click Random Password. 5. Type the password information. 6. Click the trackball. 7. Click Save. Set criteria for randomly generated passwords 1. In the password keeper, press the Menu key. 2. Click Options. 3. Set the random password fields. 4. Press the Menu - Blackberry 8310 | User Guide - Page 245
on the clipboard. Prevent password copying 1. In the password keeper, press the Menu key. 2. Click Options. 3. Set the Allow Clipboard Copy field to No. 4. Press the Menu key. 5. Click Save Options. Set a limit for password attempts in the password keeper 1. In the password keeper, press the Menu - Blackberry 8310 | User Guide - Page 246
Click General Settings. 3. Press the Menu key. 4. Click Verify Security Software. About certificates You can use certificates if you install the S/MIME Support Package for BlackBerry® devices. For more information, see the user guide supplement for the S/MIME Support Package for BlackBerry devices - Blackberry 8310 | User Guide - Page 247
driver are installed on your BlackBerry® device. • Verify that you have imported a certificate from your smart card that you can use for signing and verification. For more information, see the user guide supplement for the S/MIME Support Package for BlackBerry® devices. • Verify that you have set - Blackberry 8310 | User Guide - Page 248
field. 4. Press the Menu key. 5. Click Save. To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None. Security troubleshooting I cannot unlock my device using my smart card Try performing the following actions: • Verify that the correct smart - Blackberry 8310 | User Guide - Page 249
latest stock prices. You might have to set the APN that the third-party application uses for this connection. Set up a direct Internet connection for a third-party application Verify that you have an APN and that you have the user name and password for the APN. Contact your wireless service provider - Blackberry 8310 | User Guide - Page 250
through your wireless service provider (for example, using a direct Internet connection or a WAP gateway). Interaction permissions for third-party applications Interprocess Communication: Set whether third-party applications can communicate with other applications on your BlackBerry® device, such as - Blackberry 8310 | User Guide - Page 251
store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using the media manager tool of the BlackBerry Desktop Manager or Bluetooth® technology. Key Store: Set whether third-party applications can access certificates or keys - Blackberry 8310 | User Guide - Page 252
250 - Blackberry 8310 | User Guide - Page 253
BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the - Blackberry 8310 | User Guide - Page 254
1. In BrickBreaker, press the Menu key. 2. Click Options. 3. Perform any of the following actions: • To set the paddle speed, set the Paddle movement speed field. • To accelerate the paddle as you roll the trackball, select the Paddle acceleration check box. 4. Press the Menu key. 5. Click Save. 252 - Blackberry 8310 | User Guide - Page 255
Submit a score to the BrickBreaker high score web site 1. In BrickBreaker, press the Menu key. 2. Click Send High Score. Check the high scores on the BrickBreaker web site 1. In BrickBreaker, press the Menu key. 2. Click High Scores. 253 - Blackberry 8310 | User Guide - Page 256
254 - Blackberry 8310 | User Guide - Page 257
the wireless network. If your device is associated with an email account that uses a BlackBerry Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry Desktop Manager. Accept a service book 1. In the device options, click Advanced Options - Blackberry 8310 | User Guide - Page 258
256 - Blackberry 8310 | User Guide - Page 259
or options. If a system administrator has set an option for you, a red lock indicator appears beside the option field. For more information about the features that are available on your device, contact your system administrator or wireless service provider. Phone troubleshooting I cannot make or - Blackberry 8310 | User Guide - Page 260
supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. • If your keyboard is locked, unlock service provider. Voice dialing troubleshooting I cannot make calls using a voice command Try performing the following actions: • Verify that your BlackBerry - Blackberry 8310 | User Guide - Page 261
card, delete old media files. • In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or normal pictures. • Increase the maximum amount of memory available for pictures. The flash dims or turns off If the battery power - Blackberry 8310 | User Guide - Page 262
messages using the email settings tool of the BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information. I received notification of a new message, but no new messages appear in my message list If you have set your BlackBerry® device to hide filed messages and - Blackberry 8310 | User Guide - Page 263
it on again. Email message filters are not working correctly Try performing the following actions: • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. I cannot use - Blackberry 8310 | User Guide - Page 264
a .jpg, .gif, or .midi file). • Verify that the file size does not exceed 300 KB. • Verify that the file is not copyright protected. • If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message. Typing troubleshooting I cannot check spelling You can - Blackberry 8310 | User Guide - Page 265
account, you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders. See the BlackBerry Desktop Software Online Help for more information. Email messages are not being deleted over the wireless network Try performing the following actions - Blackberry 8310 | User Guide - Page 266
and memo list. Browser troubleshooting No browser is available on my device Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes this service. I cannot set up automatic synchronization for - Blackberry 8310 | User Guide - Page 267
you used to encrypt the file. In the media card options, set the Encryption Mode field to None or Security Password. My device does not recognize my media card Disconnect your BlackBerry® device from your computer. Turn off mass storage mode support. Format the media card. My device is not using - Blackberry 8310 | User Guide - Page 268
support is installed on your computer. See the documentation for the operating system on your computer for more information. Bluetooth technology troubleshooting . • Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. In the device - Blackberry 8310 | User Guide - Page 269
® technology is turned on. • Verify that your BlackBerry® device is paired with the Bluetooth enabled device. • Verify that, in the Bluetooth options, the Address Book Transfer field is set to Enabled. • Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the - Blackberry 8310 | User Guide - Page 270
you switch themes. Language troubleshooting Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters. For more information, contact your system administrator - Blackberry 8310 | User Guide - Page 271
administrator might ask you to run and submit a diagnostic report. Your wireless service provider or system administrator can use the report to help you troubleshoot the problem. Run a diagnostic report 1. In the device options, click Mobile Network. 2. Press the Menu key. 3. Click Diagnostics - Blackberry 8310 | User Guide - Page 272
set the default recipient. 1. In the device options, click Mobile Network. 2. Press the Menu key. 3. Click Diagnostics Test. 4. Press the Menu key. 5. Click Options. 6. Type the contact information. 7. Press the Menu key. 8. Click Save. View the version number of the BlackBerry Device Software email - Blackberry 8310 | User Guide - Page 273
carbon copy CAP lock Capital letter lock CC Carbon copy FDN Fixed dialing number FIPS Federal Information Processing Standards GPS Global Positioning System HTTP Hypertext Transfer Protocol IP: Internet Protocol MCC Mobile country code MDS: Mobile Data System MMS Multimedia Messaging Service MNC - Blackberry 8310 | User Guide - Page 274
Picture Experts Group NUM lock Number lock PIM Personal information management PIN Personal identification number SDN Service dialing number SIM Subscriber Identity Module S/MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SMSC Short Message Service Center SSL Secure - Blackberry 8310 | User Guide - Page 275
WTLS Wireless Transport Layer Security 273 - Blackberry 8310 | User Guide - Page 276
274 - Blackberry 8310 | User Guide - Page 277
service marks are the properties of their respective owners. The BlackBerry device and/or associated software may describe some aspects of RIM technology in generalized terms. RIM reserves the makes no commitment to provide any such changes, updates, enhancements, or other additions to this document - Blackberry 8310 | User Guide - Page 278
BlackBerry® 8310 smartphone model number: RBN41GW Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada 276
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User Guide
BlackBerry 8310 Smartphone