BenQ PD3220U User Manual
BenQ PD3220U Manual
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BenQ PD3220U manual content summary:
- BenQ PD3220U | User Manual - Page 1
LCD Monitor User Manual DesignVue Designer Monitor | PD Series - BenQ PD3220U | User Manual - Page 2
or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation. Disclaimer BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the - BenQ PD3220U | User Manual - Page 3
2. Visit the local website from www.BenQ.com. The website layout and content may vary by region/country. • User manual and related document: www.BenQ.com > Support > Download & FAQ > model name > User Manual • Drivers and applications: www.BenQ.com > Support > Download & FAQ > model name > Software - BenQ PD3220U | User Manual - Page 4
be used. • Use only the power cord provided by BenQ. Never use a power cord that appears to be damaged TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS. For models with adapter: • Use only not attempt to service the power adapter. There are no service parts inside. Replace the unit - BenQ PD3220U | User Manual - Page 5
above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing. • Contact your place of purchase or visit the local website from www.BenQ.com for more support. Caution • The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from - BenQ PD3220U | User Manual - Page 6
Typographics Icon / Symbol Item Warning Tip Note Meaning Information mainly to prevent the damage to components, data, or personal injury caused by misuse and improper operation or behavior. Useful information for completing a task. Supplementary information. In this document, the steps needed - BenQ PD3220U | User Manual - Page 7
How to detach the stand ...28 Adjusting the monitor height ...30 Rotating the monitor (PD2720U / PD3220U only 31 Viewing angle adjustment ...32 Using the monitor wall mounting kit 33 Getting the most from your BenQ monitor 34 Downloading the LCD Monitor driver files from the Internet 34 How to - BenQ PD3220U | User Manual - Page 8
KVM Switch menu ...66 Custom Key menu ...68 System menu ...70 Troubleshooting ...75 Frequently asked questions (FAQ) ...75 Need more help?...77 5/26/20 PD20U-EM-V1 8 - BenQ PD3220U | User Manual - Page 9
Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement. BenQ LCD Monitor (PD2720U) (PD3220U) (PD3420Q) Monitor Stand Monitor Base Back Cover Getting started 9 - BenQ PD3220U | User Manual - Page 10
Quick Start Guide Safety Instructions Regulatory Statements Installation Guide Power Cord (Picture may differ from product supplied for your region.) Video Cable: DP to mini DP Video Cable: HDMI Video Cable: Thunderbolt™ 3 (Optional accessory - BenQ PD3220U | User Manual - Page 11
Video Cable: USB-C™ (Optional accessory, purchased separately) The length of USB-C™ cable should be less than 1 meter to make the connection easy. USB Cable Hotkey Puck G2 • Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region - BenQ PD3220U | User Manual - Page 12
Getting to know your monitor Front view (PD2720U) (PD3220U) 1 1 (PD3420Q) 1 1. Power LED indicator Bottom view 2 2 2. Speakers 12 Getting to know your monitor - BenQ PD3220U | User Manual - Page 13
) 16 6 5 3 4 3. Power button 4. Control keys 5. Headphone jack 6. (PD2720U/PD3220U) USB 3.1 Gen 2 ports (PD3420Q) USB 3.1 Gen 1 ports (downstream; connecting to the USB devices) 7. (PD2720U/PD3220U) USB 3.1 Gen 2 port (PD3420Q) USB 3.1 Gen 1 ports (upstream; connecting to the PC) 8. Hotkey Puck G2 - BenQ PD3220U | User Manual - Page 14
by daisy chain; 3) power delivery up to 85W (PD3220U) or 65W (PD2720U). See Power delivery of Thunderbolt™ 3 ports on your monitor (PD2720U / PD3220U only) on page 18 for more information. • **: 1) Thunderbolt™ 3 with up to 40Gbs bandwidth; 2) supports up to two 4K monitors by daisy chain; 3) power - BenQ PD3220U | User Manual - Page 15
Connections The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately. For detailed connection methods, see page 24 - 25. PD2720U Headphone/ Speakers USB peripherals 3 3 3 3 PC / Notebook External - BenQ PD3220U | User Manual - Page 16
PD3220U USB peripherals Headphone/ Speakers USB peripherals 3 3 3 3 PC / Notebook External graphics card / storage / monitor 16 Getting to know your monitor - BenQ PD3220U | User Manual - Page 17
PD3420Q USB peripherals Headphone/ Speakers USB peripherals PC / Notebook Getting to know your monitor 17 - BenQ PD3220U | User Manual - Page 18
IC launched in 2019. Make sure you have a compatible IC before purchasing the cable. Power delivery of Thunderbolt™ 3 ports on your monitor (PD2720U / PD3220U only) With the power delivery function, your monitor helps supply power to the connected Thunderbolt™ 3 devices. Available power varies - BenQ PD3220U | User Manual - Page 19
3A 20V / 3.25A 5V / 1.5A N/A N/A N/A N/A • A connected device needs to be equipped with a USB-C™ connector that supports charging function via USB power delivery. • The connected device can be charged via USB-C™ port even when the monitor is in power saving mode.(*) • The USB power delivery is up - BenQ PD3220U | User Manual - Page 20
the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. The location and available input and output jacks may vary depending on the purchased - BenQ PD3220U | User Manual - Page 21
wrap from the monitor. Continue with Connect the PC video cable. on page 24 to complete the hardware assembly. 1. Attach the monitor base. (PD2720U / PD3220U) Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a mouse will crack the glass or - BenQ PD3220U | User Manual - Page 22
Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like the monitor packaging bag on the desk for padding. Gently lay the screen face down on a flat clean padded surface. Attach the monitor stand to the monitor base as illustrated. Raise the thumbscrew - BenQ PD3220U | User Manual - Page 23
Gently attempt to pull them back apart to check that they have properly engaged. Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface. You might want to adjust the monitor stand height. See Adjusting the monitor height on page 30 for more information. You - BenQ PD3220U | User Manual - Page 24
your region. 1. Establish a video cable connection. • Connect the plug of the HDMI cable to the HDMI port on the monitor. • Connect the plug of the DP cable to the monitor video socket. • (PD2720U / PD3220U) Connect the plug of the Thunderbolt™ 3 cable to the monitor video socket. Connect to the - BenQ PD3220U | User Manual - Page 25
cable between the PC and the monitor (via the upstream USB port). This upstream USB port transmits data between the PC and the USB devices connected to the G2 to the monitor. Connect the Hotkey Puck G2 to the mini USB port (exclusively or Hotkey Puck G2 connection) on the rear of the monitor. For - BenQ PD3220U | User Manual - Page 26
6. Connect the power cable to the monitor. Plug one end of the power cord into the socket labelled on the rear of the monitor. Do not connect the other end to a power outlet just yet. 7. Install the back cover. Align the back cover with the holes on the back of the 1 monitor, and press both - BenQ PD3220U | User Manual - Page 27
, and press the 5-way controller to select an input source. Follow the instructions in Getting the most from your BenQ monitor on page 34 to install the monitor software. Available input icons vary by model. To extend the service life of the product, we recommend that you use your computer's power - BenQ PD3220U | User Manual - Page 28
stand from the monitor. If the monitor stand is removed for wall mounting, see Using the monitor wall mounting kit on page 33 and the instruction manual of your wall mount bracket (purchased separately) for more information. 2 1 28 How to assemble your monitor hardware - BenQ PD3220U | User Manual - Page 29
4. Remove the monitor base. Release the thumbscrew on the bottom of the monitor base. And then detach the base from the stand. 1 2 How to assemble your monitor hardware 29 - BenQ PD3220U | User Manual - Page 30
Adjusting the monitor height To adjust the monitor height, hold both the left and the right sides of the monitor to lower the monitor or lift it up to the desired height. • Avoid placing hands on the upper or lower part of the height-adjustable stand or at the bottom of the monitor, as ascending or - BenQ PD3220U | User Manual - Page 31
Rotating the monitor (PD2720U / PD3220U only) 1. Pivot the display. Before rotating the monitor with a portrait viewing orientation, the display has to be rotated 90 degrees. Right-click the desktop and - BenQ PD3220U | User Manual - Page 32
position the screen to the desired angle with the monitor tilt, swivel, and height adjustment functions. Check the product specifications on the website for details. 32 How to assemble your monitor hardware - BenQ PD3220U | User Manual - Page 33
support instruction manuals of the wall mount bracket you purchased to complete the installation. Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service - BenQ PD3220U | User Manual - Page 34
its Found New Hardware wizard. Follow the wizard instructions. Further details and step-by-step instructions for either an automatic (new) or upgrade driver files from the Internet 1. Download the correct driver files from www.BenQ.com > Support > Download & FAQ > model name > Software. 2. On your - BenQ PD3220U | User Manual - Page 35
How to install the monitor on a new computer This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver software on a new computer which has never had a monitor driver installed before. This instruction is only suitable for a computer which has never been used - BenQ PD3220U | User Manual - Page 36
instruction details the procedure for manually updating the existing monitor driver software on your Microsoft Windows computer. It is currently tested as compatible for Windows 10, Windows 8 (8.1), and Windows 7 Operating System (OS). The BenQ automate the task and guide you through the file selection - BenQ PD3220U | User Manual - Page 37
Software window, select the option Browse my computer for driver software. 7. Click Browse and locate the driver files downloaded from the Internet as instructed in Downloading the LCD Monitor driver files from the Internet on page 34. 8. Click Close. You may be prompted to restart your computer - BenQ PD3220U | User Manual - Page 38
Software window, select the option Browse my computer for driver software. 7. Click Browse and locate the driver files downloaded from the Internet as instructed in Downloading the LCD Monitor driver files from the Internet on page 34. 8. Click Close. You may be prompted to restart your computer - BenQ PD3220U | User Manual - Page 39
Software window, select the option Browse my computer for driver software. 7. Click Browse and locate the driver files downloaded from the Internet as instructed in Downloading the LCD Monitor driver files from the Internet on page 34. 8. Click Close. You may be prompted to restart your computer - BenQ PD3220U | User Manual - Page 40
No. Name 1. Power key 2. 5-way controller 3. Custom keys 12 3 Description Turns the power on or off. Accesses the functions or menu items as instructed by the on-screen icons. See 5-way controller and basic menu operations on page 41 for more information. Accesses the functions or menu items - BenQ PD3220U | User Manual - Page 41
The 5-way controller is located at the rear of the monitor. While sitting in front of the monitor, move the controller to the directions instructed by the on-screen icons for menu navigation and operations. Up Left Right Down OSD icon 5-way controller operation Function (When no menu has - BenQ PD3220U | User Manual - Page 42
OSD icon 5-way controller operation Function Move down Move to the left • Goes to the next menu item. • For down / decrease adjustment. • Returns to the previous menu. • Exits OSD menu. All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all - BenQ PD3220U | User Manual - Page 43
Working with the hot keys The custom keys (located next to the 5-way controller) perform as hot keys to provide direct access to pre-defined functions. You can change the default setting and designate different functions for these keys. Accessing the hot key functions 1. Press any of the custom keys - BenQ PD3220U | User Manual - Page 44
6. Under the category, check to select up to 3 items for quick access by this key. Mode: sRGB Input Picture Color Audio 2 KVM Switch Custom Key System Custom Key 1 Custom Key 2 Controller Key 1, 2, 3 Rotation Key Controller Key Dial Color Mode DualView KVM Switch Input Mute DCI-P3 Display P3 HDR - BenQ PD3220U | User Manual - Page 45
Follow the instructions in Connect the Hotkey Puck G2 to the monitor. on page 25. • Hotkey Puck G2 is designed for BenQ LCD Monitor exclusively and is available for compatible models only. Do not connect it to other devices with mini USB ports. 1 2 6 3 - BenQ PD3220U | User Manual - Page 46
/ configurations of the monitor. • (PD2720U / PD3220U) Setup of rotating the display with the monitor automatically (see page 31). • Additional tools to extend the monitor's functionalities. For more information, visit www.BenQ.com for Display Pilot manual. Display Pilot is available on Windows - BenQ PD3220U | User Manual - Page 47
BenQ.com > the purchased model > the Downloads or Support tab > the User Manual tab to access the ICC Profile Installation Guide for instructions I/O ports on one monitor, you can work with one set of keyboard and mouse only. To use KVM Switch feature, toggle between Thunderbolt 3 (PD2720U / PD3220U) - BenQ PD3220U | User Manual - Page 48
control has been switched away. In this case, select a video input manually from Input > Signal Input. • After the second source has been as instructed in Setting up the second video source for KVM Switch before use on page 47. 4. Go to KVM Switch and switch between Thunderbolt 3 (PD2720U / PD3220U) - BenQ PD3220U | User Manual - Page 49
PBP function from Input > PBP. Select sources properly as instructed in Video source selection in PBP mode on page 50. Go to KVM Switch and switch between Thunderbolt 3 (PD2720U / PD3220U) / USB-C (PD3420Q) and USB Upstream. If one manually. Under Input > PIP > Main, the main source can be changed - BenQ PD3220U | User Manual - Page 50
the setting is manually changed. Video source selection in PBP mode 1. Go to Input > PBP, PBPx4 or PBP 5:9. 2. Select the preferred source for each window. Connecting multiple monitors (Thunderbolt™ 3 daisy chaining)(PD2720U / PD3220U) With monitor connection via Thunderbolt™ 3 ports, you can output - BenQ PD3220U | User Manual - Page 51
function, you need to have a compatible player and content. 1. Make sure a FHD/4K HDR player is ready. Players with the following names and resolutions are supported. Note that the 4K content on a FHD monitor get resized and is displayed at 1920 x 1080. Commonly used names for FHD/4K (may vary by - BenQ PD3220U | User Manual - Page 52
as a comparison between HDR and non-HDR image representation. See HDR Demo options and HDR function availability (PD2720U / PD3220U only) on page 74 for more information. PD3420Q If the instructions in Working with HDR technology on page 51 are followed and the input content is HDR-compatible, the - BenQ PD3220U | User Manual - Page 53
3. A list of available color modes for the right window is displayed. Select one to apply the setting. Picture with the setting from Color > Color Mode. Picture with the setting from Color > DualView. How to adjust your monitor 53 - BenQ PD3220U | User Manual - Page 54
Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press the 5-way controller to bring up the hot key menu, and press (Menu) to access the main menu. See 5-way controller and basic menu operations on page 41 for details. Available menu - BenQ PD3220U | User Manual - Page 55
. If you prefer to use KVM Switch after manual source selection here, be sure follow the instructions in Setting up the second video source for KVM Switch before use on page 47 again to set properly. (PD2720U / PD3220U) •Thunderbolt 3 •DisplayPort •HDMI1 •HDMI2 (PD3420Q) •USB-C •DisplayPort •HDMI1 - BenQ PD3220U | User Manual - Page 56
sources for the left and the right windows respectively. If you work with one computer only and wish to enable PBP 5:9, make sure your computer supports two independent video outputs. •Left (16:9) •Right (5:9) Not available when HDR function is enabled. 56 Navigating the main menu - BenQ PD3220U | User Manual - Page 57
Item PBPx4 SWAP Function Range Sets the PBP mode to have four pictures displayed side-by-side. Determines the video sources for four windows respectively. Not available when HDR function is enabled. •Top Left •Top Right •Bottom Left •Bottom Right Swaps the video screens. •For PIP / PBP / PBP - BenQ PD3220U | User Manual - Page 58
to automatically detect the distribution of an input visual signal, and then to create the optimal contrast. Range 0 to 100 0 to 100 1 to 10 (PD2720U / PD3220U) 0 to 5 (PD3420Q) • Auto • OFF 58 Navigating the main menu - BenQ PD3220U | User Manual - Page 59
Item Display Mode Function This feature is provided to allow aspect ratios other than 16:9 or 21:9 (depending on the purchased model) to be displayed without geometric distortion. Range The options under Display Mode will be different depending on the input signal sources. Overscan Depending on - BenQ PD3220U | User Manual - Page 60
Color menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their - BenQ PD3220U | User Manual - Page 61
Item HDR Function For better color matching representation with High Dynamic Range (HDR) technology. Range Not available when PIP / PBP mode is enabled. (PD3420Q)Available only when the HDR content is detected. sRGB For better color matching representation with the peripheral devices, such as - BenQ PD3220U | User Manual - Page 62
Item Function Range DICOM For viewing DICOM images. It is recommended for displaying medical images. DICOM as the abbreviation of Digital Imaging and Communications in Medicine is a standard for handling, storing, printing, and transmitting medical images. User Applies a combination of - BenQ PD3220U | User Manual - Page 63
Item Advanced Function Range Gamma Adjusts the tone luminance. The default value is 2.2 (the standard value for Windows). • 1.8 • 2.0 • 2.2 • 2.4 • 2.6 • sRGB (PD3420Q only) Color Gamut (PD3420Q only) sRGB DCI-P3 Suitable for sRGB compatible peripherals. For better color matching - BenQ PD3220U | User Manual - Page 64
Item Function Range HDMI RGB PC Range (PD2720U / PD3220U only) Determines the range of color scales. Select an option that matches the RGB range setting on the connected HDMI device. • Auto • Full (0 ~ 255) • Limited ( - BenQ PD3220U | User Manual - Page 65
Audio menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their - BenQ PD3220U | User Manual - Page 66
to make selection. Item Function Thunderbolt 3 Switches the keyboard and mouse control over the input (PD2720U / source / display connected to the Thunderbolt™ 3 port. PD3220U) USB-C Switches the keyboard and mouse control over the input (PD3420Q only) source / display connected to the USB - BenQ PD3220U | User Manual - Page 67
Range Presets a video input to go with the USB Upstream port. See Setting up the second video source for KVM Switch before , select a video input manually from Input > Signal Input. • DisplayPort • HDMI1 • HDMI2 • None Once enabled, if USB or Thunderbolt™ 3 (PD2720U / PD3220U) / USB-C™ (PD3420Q) - BenQ PD3220U | User Manual - Page 68
Custom Key menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, - BenQ PD3220U | User Manual - Page 69
Item Function Range Controller Key 1, 2, 3 Sets the function to be accessed by controller key 1 / 2 / 3 on Hotkey Puck G2. See Hotkey Puck G2 and its basic operations on page 45 for the location of the keys. Select a category first, and choose up to 3 options to be accessed by these keys. The - BenQ PD3220U | User Manual - Page 70
System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their - BenQ PD3220U | User Manual - Page 71
Item OSD Settings Language Display Time OSD Lock Function Range Sets the OSD menu language. The language options displayed on your OSD may differ from those shown on the right, depending on the product supplied in your region. • English • Français • Deutsch • Italiano • Español • Polski • Česky - BenQ PD3220U | User Manual - Page 72
sec.) Sets the time the reminder message lasts on • 5 the screen. • 10 • 15 • 20 • 25 Power Awake (PD2720U / PD3220U only) If this function is disabled, the Thunderbolt™ 3 / USB ports are not supplied with power while the monitor is in standby mode. To keep supplying power to the Thunderbolt - BenQ PD3220U | User Manual - Page 73
monitor Off automatically in power saving mode. • OFF • 10 min • 20 min • 30 min DisplayPort Selects an appropriate DP standard for data transmission. (PD2720U / PD3220U) • 1.1 • 1.2 • 1.4 (PD3420Q) • 1.1 • 1.4 OSD Key Bri. Adjusts the brightness of the power key's LED indicator. (PD2720U - BenQ PD3220U | User Manual - Page 74
All Resets all mode, color and geometry settings to the factory • YES default values. • NO HDR Demo options and HDR function availability (PD2720U / PD3220U only) HDR Demo option Video input OFF HDR content OFF (grayed Non-HDR content out) ON HDR content Availability of HDR function OSD - BenQ PD3220U | User Manual - Page 75
59 for details. The image is displaced in one direction. Download Resolution file from the website (see Product support on page 3). Refer to "Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and make adjustments based on these instructions. Troubleshooting 75 - BenQ PD3220U | User Manual - Page 76
from the website (see Product support on page 3). Refer to "Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and make adjustments based on these instructions. • If the LED the volume (volume may be muted or too low) on the external speakers. 76 Troubleshooting - BenQ PD3220U | User Manual - Page 77
properly. See Connectivity of Thunderbolt™ 3 port on your monitor (PD2720U / PD3220U only) on page 18 for more problems remain after checking this manual, please contact your place of purchase or visit the local website from www.BenQ.com for more support and local customer service. Troubleshooting
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LCD Monitor
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PD Series