BenQ PD2720U User Manual - Page 77

Need more help?, Thunderbolt™ 3 connection models with Thunderbolt™ 3 ports, KVM Switch

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Thunderbolt™ 3 connection (models with Thunderbolt™ 3 ports) When single monitor is connected, no video or audio output from the laptop with Thunderbolt™ 3 connection. Check the cable connections and menu settings in the following order. • Check if an appropriate cable has been connected to the monitor and the laptop properly. See Connectivity of Thunderbolt™ 3 port on your monitor (PD2720U / PD3220U only) on page 18 for more information. • Check if the input source has been selected to Thunderbolt 3 from Input > Signal Input. • Check if it is either Thunderbolt™ 3 port or USB-C™ port used on the computer for connection. If a USB-C™ port is used, make sure the port supports video signal transmission. KVM Switch No response after selecting KVM Switch > USB Upstream. Check the cable connections and menu settings in the following order. • Check if an appropriate cable has been connected to the monitor and the second video source properly. See Connect the PC video cable. on page 24 for more information. • Check if the input source has been selected to the second video input from KVM Switch > Video Input. USB-C™ connection (models with USB-C™ ports) No video or audio output from the laptop with USB-C™ connection. Check the cable connections and menu settings in the following order. • Check if the USB-C™ cable has been connected to the monitor and the laptop properly. See Connect the PC video cable. on page 24 for more information. • Check if the input source has been selected to USB-C on Input > Signal Input. Need more help? If your problems remain after checking this manual, please contact your place of purchase or visit the local website from www.BenQ.com for more support and local customer service. Troubleshooting 77

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77
Troubleshooting
Thunderbolt™ 3 connection (models with Thunderbolt™ 3 ports)
KVM Switch
USB-C™ connection (models with USB-C™ ports)
Need more help?
If your problems remain after checking this manual, please contact your place of purchase or
visit the local website from
www.BenQ.com
for more support and local customer service.
When single monitor is connected, no video or audio output from the laptop with
Thunderbolt™ 3 connection.
Check the cable connections and menu settings in the following order.
• Check if an appropriate cable has been connected to the monitor and the laptop properly.
See
Connectivity of Thunderbolt™ 3 port on your monitor (PD2720U / PD3220U only) on
page 18
for more information.
• Check if the input source has been selected to
Thunderbolt 3
from
Input
>
Signal Input
.
• Check if it is either Thunderbolt™ 3 port or USB-C™ port used on the computer for
connection. If a USB-C™ port is used, make sure the port supports video signal
transmission.
No response after selecting
KVM Switch
>
USB Upstream
.
Check the cable connections and menu settings in the following order.
• Check if an appropriate cable has been connected to the monitor and the second video
source properly. See
Connect the PC video cable. on page 24
for more information.
• Check if the input source has been selected to the second video input from
KVM Switch
>
Video Input
.
No video or audio output from the laptop with USB-C™ connection.
Check the cable connections and menu settings in the following order.
• Check if the USB-C™ cable has been connected to the monitor and the laptop properly. See
Connect the PC video cable. on page 24
for more information.
• Check if the input source has been selected to
USB-C
on
Input
>
Signal Input
.