BenQ EL2870U User Manual

BenQ EL2870U Manual

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  • BenQ EL2870U | User Manual - Page 1
    E Series LCD Monitor User Manual
  • BenQ EL2870U | User Manual - Page 2
    magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation. Disclaimer BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability
  • BenQ EL2870U | User Manual - Page 3
    2. Visit the local website from www.BenQ.com. The website layout and content may vary by region/country. • User manual and related document: www.BenQ.com > Support > Download & FAQ > model name > User Manual • Drivers and applications: www.BenQ.com > Support > Download & FAQ > model name > Software
  • BenQ EL2870U | User Manual - Page 4
    2G or 3G, 0.75mm2 must be used. • Use only the power cord provided by BenQ. Never use a power cord that appears to be damaged or frayed. For Germany only: THE INSTRUCTIONS. For models with adapter: • Use only the power adapter supplied with your LCD Monitor. Use of another type of power adapter will
  • BenQ EL2870U | User Manual - Page 5
    before operation. • (For models that support wall or ceiling mounting) • Install your monitor and monitor mounting kit on a wall with flat contact qualified service personnel for servicing. • Contact your place of purchase or visit the local website from www.BenQ.com for more support. Caution
  • BenQ EL2870U | User Manual - Page 6
    Typographics Icon / Symbol Item Warning Tip Meaning Information mainly to prevent the damage to components, data, or personal injury caused by misuse and improper operation or behavior. Useful information for completing a task. Note Supplementary information. In this document, the steps needed
  • BenQ EL2870U | User Manual - Page 7
    hardware 13 How to detach the stand and the base 18 Using the monitor wall mounting kit (Models with VESA standard mounting holes 20 Getting the most from your BenQ monitor 21 Downloading the LCD Monitor driver files from the Internet 21 How to install the monitor on a new computer 22 How
  • BenQ EL2870U | User Manual - Page 8
    Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement. BenQ LCD Monitor (Models with HDR feature) Monitor Stand Monitor Base Quick Start Guide Safety Instructions 8 Getting started Safety
  • BenQ EL2870U | User Manual - Page 9
    Regulatory Statements Power Cord (Picture may differ from product supplied for your region.) Power Adapter (Models without standard VESA mounting holes) Video Cable: D-Sub (Optional accessory) Video Cable: HDMI (Optional accessory) Video Cable: DP to mini DP (Optional accessory) Video Cable: DP (
  • BenQ EL2870U | User Manual - Page 10
    Audio Cable (Optional accessory) • Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase
  • BenQ EL2870U | User Manual - Page 11
    Getting to know your monitor Front view 1. Light sensor 2. Control buttons 3. Power button 4. Bright Intelligence hot key (Models with HDR feature) HDR / Bright Intelligence Plus hot key 1 2 34 (Models with HDR feature) 1 2 34 Getting to know your monitor 11
  • BenQ EL2870U | User Manual - Page 12
    Back view EW27 EW32 5 6 7 11 12 5 13 10 5 6 8 10 12 5 13 9 11 EL2870U EW3270U 14 6 9 10 13 6 9 10 14 13 15 5 5 5 5 5. Speakers 11. Audio Line In 6. HDMI socket x 2 12. DC power input jack 7. D-Sub socket 13. Kensington lock slot 8. Mini DisplayPort socket 14. AC power
  • BenQ EL2870U | User Manual - Page 13
    Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. on a flat clean padded surface. Models without VESA standard mounting holes Models with VESA standard mounting holes Attach the monitor stand to the monitor
  • BenQ EL2870U | User Manual - Page 14
    click and lock into place. Models without VESA standard mounting holes Models with VESA standard mounting holes Tighten the screw(s) that fixes the stand to the monitor. Models without VESA standard mounting holes Models with VESA standard mounting holes EW3270U To secure or release a screw
  • BenQ EL2870U | User Manual - Page 15
    lift the monitor, turn it over and place it upright on its stand on a flat even surface. Models without VESA standard mounting holes Models with VESA standard mounting holes You should position the monitor and angle the screen to minimize unwanted reflections from other light sources. Your
  • BenQ EL2870U | User Manual - Page 16
    . - Better quality: HDMI / mini DP / DP / USB-C™ - Good quality: D-Sub • The USB-C™ port on the monitor transfers data only and does not support power delivery to the laptop. Additional power supply to the connected laptop is required. 3. Connect the audio cable. (Selected models only) • Connect the
  • BenQ EL2870U | User Manual - Page 17
    pressing the power button on the monitor. Turn on the computer too, and follow the instructions in Getting the most from your BenQ monitor on page 21 to install the monitor software. To extend the service life of the product, we recommend that you use your computer's power management function. How
  • BenQ EL2870U | User Manual - Page 18
    or scraping the monitor around on your desk will scratch or damage the monitor surround and controls. Models without VESA standard mounting holes Models with VESA standard mounting holes 2. Remove the monitor stand. Release the screw(s) that fixes the stand to the monitor. Then pull the monitor
  • BenQ EL2870U | User Manual - Page 19
    3. Remove the monitor base. Release the screw on the bottom of the monitor base and detach the monitor base as illustrated. In case you intend to use your monitor on the stand in the future, please keep the monitor base, monitor stand, and screws somewhere safe for future use. How to assemble your
  • BenQ EL2870U | User Manual - Page 20
    the instruction manuals of the wall mount bracket you purchased to complete the installation. Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service for
  • BenQ EL2870U | User Manual - Page 21
    New Hardware wizard. Follow the wizard instructions. Further details and step-by-step instructions for either an automatic (new) specification label on the back of the monitor. Downloading the LCD Monitor driver files from the Internet 1. Download the correct driver files from www.BenQ.com > Support
  • BenQ EL2870U | User Manual - Page 22
    How to install the monitor on a new computer This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver software on a new computer which has never had a monitor driver installed before. This instruction is only suitable for a computer which has never been used
  • BenQ EL2870U | User Manual - Page 23
    computer This instruction details the procedure for manually updating the existing monitor driver software on your Microsoft Windows computer. It is currently tested as compatible for Windows 10, Windows 8 (8.1), and Windows 7 Operating System (OS). The BenQ LCD Monitor driver for your model
  • BenQ EL2870U | User Manual - Page 24
    Click Browse and locate the driver files downloaded from the Internet as instructed in Downloading the LCD Monitor driver files from the Internet on page 21. 8. Click Close. You may be prompted to restart your computer after the driver update is complete. 24 Getting the most from your BenQ monitor
  • BenQ EL2870U | User Manual - Page 25
    Click Browse and locate the driver files downloaded from the Internet as instructed in Downloading the LCD Monitor driver files from the Internet on page 21. 8. Click Close. You may be prompted to restart your computer after the driver update is complete. Getting the most from your BenQ monitor 25
  • BenQ EL2870U | User Manual - Page 26
    Click Browse and locate the driver files downloaded from the Internet as instructed in Downloading the LCD Monitor driver files from the Internet on page 21. 8. Click Close. You may be prompted to restart your computer after the driver update is complete. 26 Getting the most from your BenQ monitor
  • BenQ EL2870U | User Manual - Page 27
    HDR and Bright Intelligence Plus functions on or off. feature) See Adjusting screen brightness automatically (Bright Intelligence Plus) (Models with HDR feature only) on page 32 and Working HDR / Bright with HDR technology (Models with HDR feature only) on page Intelligence Plus hot
  • BenQ EL2870U | User Manual - Page 28
    Basic menu operation All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor. 1 2 4 3 1. Press any of the control keys. 2. The hot key menu is displayed. Some of the controls are custom keys and are designated
  • BenQ EL2870U | User Manual - Page 29
    No. OSD in hot key menu Low Blue Light Plus / Low Blue Light hot key Custom Key 1 Custom Key 2 Menu Exit OSD icon in main menu Function • By default, the key is the hot key for Low Blue Light Plus / Low Blue Light(*). • For Up/Increase adjustment. • By default, the key is the hot key for
  • BenQ EL2870U | User Manual - Page 30
    screen geometric settings manually using geometry menu items. To assist you in this endeavour, BenQ has provided a screen test image utility which you utility is available on the website. See Product support on page 3 for more information. 1. Run the test program auto.exe. You could also use any
  • BenQ EL2870U | User Manual - Page 31
    (selected models only) Monitors featuring with the VESA standard FreeSync will eliminate screen tearing, stuttering, and juddering during gaming. 1. Use a compatible graphics processing units (GPU) with the forthcoming driver. Confirm supported technologies please visit www.AMD.com. 2. Ensure
  • BenQ EL2870U | User Manual - Page 32
    . 1. Make sure a FHD/4K HDR player is ready. Players with the following names and resolutions are supported. Note that the 4K content on a FHD monitor get resized and is displayed at 1920 x 1080. DP inputs) • a certified USB-C™ cable (for models with USB-C™ inputs) 32 How to adjust your monitor
  • BenQ EL2870U | User Manual - Page 33
    case, all Picture Mode options except HDR and Cinema HDR are available. Refer to Working with HDR technology (Models with HDR feature only) on page 32 to check if a supported player, content, and the certified cable are used. How to adjust your monitor 33
  • BenQ EL2870U | User Manual - Page 34
    Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press any of the control keys to bring up the hot key menu, and press the main menu. See Basic menu operation on page 28 for details. (Menu) to access Available menu options may vary
  • BenQ EL2870U | User Manual - Page 35
    Eye Care menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions,
  • BenQ EL2870U | User Manual - Page 36
    Item Low Blue Light Plus Function Decreases the blue light emitted from the display to reduce the risk of blue light exposure to your eyes. Range Bright Intelligence The amount of blue light reduced in each low blue light plus mode varies and has been set particularly for the specified scenario.
  • BenQ EL2870U | User Manual - Page 37
    Item Function Range B.I.+ (Bright Intelligence Plus) Turns the Bright Intelligence Plus function on or off. The built-in light sensor works with Bright Intelligence Plus technology to detect the ambient light, image brightness, contrast, and color temperature, and then balance the screen
  • BenQ EL2870U | User Manual - Page 38
    Picture menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions,
  • BenQ EL2870U | User Manual - Page 39
    Item Function Range Gamma Adjusts the tone luminance. The default value is 3 (the • 0 standard value for Windows). • 1 • 2 • 3 • 4 • 5 Color Normal Temperature Allows video and still photographs to be viewed with natural coloring. This is the factory default color. Bluish Applies a
  • BenQ EL2870U | User Manual - Page 40
    Picture Advanced menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain
  • BenQ EL2870U | User Manual - Page 41
    Item Function Range Cinema HDR (EL2870U / EW3270U only) For better color matching representation with enhanced High Dynamic Range (HDR) technology. Low Blue Light Plus / Low Blue Light (Models with HDR feature) Decreases the blue light emitted from the display to reduce the risk of blue light
  • BenQ EL2870U | User Manual - Page 42
    Item Super Resolution Smart Focus Dynamic Contrast Display Mode Function Range Simulates high-resolution images by increasing pixel density of low-resolution ones. • ON • OFF • Demo (Models with HDR feature) • 0 • 1 • 2 • 3 This feature provides a highlight area to focus on certain content,
  • BenQ EL2870U | User Manual - Page 43
    Item Function Color Determines the color space (RGB or YUV) based on the Format detected video signal. (EW27 only) You might need to manually set the Color Format if colors shown on the monitor screen do not display properly. Range HDMI RGB PC Range If the input source is
  • BenQ EL2870U | User Manual - Page 44
    Display menu (selected models only) Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without
  • BenQ EL2870U | User Manual - Page 45
    Item V. Position Pixel Clock Phase Function Range Adjusts the vertical position of the screen image. 0 to 100 Adjusts the pixel clock frequency timing to synchronize with the analog input video signal. See also: Picture optimization (selected models only) on page 30. 0 to 100 Not applicable to
  • BenQ EL2870U | User Manual - Page 46
    Audio menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their
  • BenQ EL2870U | User Manual - Page 47
    Item Audio Select (selected models only) Function Allow users to select the audio source or let the monitor detect it automatically. Range (EW27) • PC Audio • HDMI Audio • Auto Detect (EW32) • DP Audio • HDMI Audio • Auto Detect (EW277HDR) • PC Audio • Auto Detect Navigating the main menu 47
  • BenQ EL2870U | User Manual - Page 48
    System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their
  • BenQ EL2870U | User Manual - Page 49
    Item Input (EW32 / EL2870U / EW3270U only) OSD Settings Function Range Use this to change the input to that appropriate to your video cable connection type. (EW32) • DisplayPort • Mini DisplayPort • HDMI 1 • HDMI 2 (EL2870U) • DisplayPort • HDMI 1 • HDMI 2 (EW3270U) • DisplayPort • USB-C • HDMI1
  • BenQ EL2870U | User Manual - Page 50
    ON on the PC. • OFF DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics Standards Association (VESA). DDC/CI capability allows monitor controls to be sent via the software for remote diagnostics. Input Auto Sets to automatically detect the available
  • BenQ EL2870U | User Manual - Page 51
    Item Function Range HDMI Auto When this function is activated, HDMI ports will be in the • ON Switch input auto select loop. Otherwise, HDMI can only be (EW27 only) selected by input select or by hot key. • OFF Auto Power Sets the time to power off the monitor automatically in Off power
  • BenQ EL2870U | User Manual - Page 52
    resolution, refresh rate and make adjustments based on these instructions. • If a VGA extension cable is used, remove the extension cable for the test. Is the image now in focus? Download Resolution file from the website (see Product support on page 3). Refer to "Adjusting the Screen Resolution
  • BenQ EL2870U | User Manual - Page 53
    website (see Product support on page 3). Refer to "Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and make adjustments based on these instructions. Faint shadow from rate automatically. Just wait until the operating system is launched. Troubleshooting 53
  • BenQ EL2870U | User Manual - Page 54
    is not HDR-compatible and the monitor is in HDR-emulated mode. Refer to Working with HDR technology (Models with HDR feature only) on page 32 to check if a supported player, content, and the certified cable are used. 54 Troubleshooting
  • BenQ EL2870U | User Manual - Page 55
    . • Check if the input source has been selected to USB-C on System > Input. Need more help? If your problems remain after checking this manual, please contact your place of purchase or visit the local website from www.BenQ.com for more support and local customer service. Troubleshooting 55
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E Series
LCD Monitor
User Manual