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Installation Troubleshooting, General Installation Issues

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Installation Troubleshooting E This section provides solutions to installation issues and answers to commonly asked questions that may arise while installing your product(s). Additional troubleshooting information and support is also available at http://autodesk.com/servicesandsupport General Installation Issues This section outlines common issues and their solutions that may arise while performing a general install of your product(s). How can I check my graphics card driver to see if it needs to be updated? It is recommended that you verify and update your graphics card driver to optimize your program. Use the following procedure to identify your current graphics card driver. To identify your graphics card driver 1 Start AutoCAD. 2 At the command line, enter 3dconfig. 3 In the Adaptive Degradation and Performance Tuning dialog box, click View Tune Log. 4 Review the 3D Device section for information about your system's graphics card driver and driver version. 75

Section	Page
Contents	3
Getting Started with Network Administration and Deployment	7
Deployment Preparation	7
System Requirements	7
Choose an Installation Type	11
Choose a License Server Model	12
Setting Up Network Tools and Your License Server	13
Installing the Network License Manager	13
Installing and Using the Network License Activation Utility	14
Configure Your License Server	17
Distributing the Program	18
Create a Network Share	18
Minimize the Chances of Installation Failure	19
Distributing an AutoCAD Product	20
Setting Up a Deployment	21
Preliminary Tasks for a Network Deployment	21
Configure Button	22
Your Deployment Choices	24
Enter Product and User Information	24
Specify Log File Locations	25
What Is Silent Mode?	26
Customer Involvement Program (CIP)	26
Select a License Type (optional)	26
Select the Installation Type (optional)	29
Select Installation Folders for Support Content	31
Define Search Paths and File Locations (optional)	33
Install Additional Files (optional)	35
Specify User Preferences (optional)	36
Include Service Packs (optional)	37
Configure InfoCenter Communication Center (optional)	39
Allow Users to Access Online Resources (optional)	42
Choosing a Language	44
Creating a Default Deployment	45
Creating a Configured or Customized Deployment	47
Final Review and Complete Setup	52
Modify a Deployment (optional)	52
Point Users to the Administrative Image	53
Uninstall an Autodesk Product	53
Use Scripts to Deploy the Program	55
Create Scripts That Install Programs	55
A Sample Installation Script	56
Use Switches and Flags in Scripts	60
Run Scripts	60
Use Group Policies to Install a Deployment	63
Introduction	63
Assign a Deployment Using Group Policies	64
Advantages and Disadvantages of Using Group Policies	64
Distribute a Deployment Through Group Policies	64
Assign a Deployment to Computers	65
Verify the Installation of a Deployment	68
Verify That the Program Is Assigned to a Computer	68
Use Microsoft System Center Configuration Manager to Install a Deployment	71
Introduction	71
Tasks for Deploying Autodesk Software with SCCM	71
Set Up a Source Directory Using the Deployment Wizard	72
Create the SCCM Software Installation Package	73
Distribute the Product Using Imaging Software	77
Use a Master Image to Distribute Multi-Seat Stand-Alone Products to Multiple Systems	77
Use a Master Image to Distribute Network Licensed Products to Multiple Systems	78
Restore the Master Image	79
Clean a Master System and Restore the Operating System	79
Installation Troubleshooting	81
General Installation Issues	81
How can I check my graphics card driver to see if it needs to be updated?	81
What is the text editor used for?	82
When performing a Typical installation, what gets installed?	82
Why should I install the Material Library?	83
Where are my product manuals?	83
Deployment Issues	84
Is there a checklist I can refer to when performing a deployment?	84
Where should deployments be located?	84
What are the default search paths and file location settings?	84
How will changing the support file locations affect my search paths?	87
Along with defining search paths and file location, can files be added?	88
Where can I check if service packs are available for my software?	88
How do I extract an MSP file?	88
Can Online Resource settings be modified later?	89
Where can I learn about InfoCenter?	89
What are information channels?	89
What are the benefits to enabling CAD Manager Channels?	89
What are RSS feeds and how do they benefit my installation?	90
Where can I learn about InfoCenter search locations?	90
How do I set or customize search locations?	90
Licensing Issues	90
What is the difference between a stand-alone license and a network license?	90
What is the benefit of using a network licensed version of the software?	91
What is Internet Explorer used for?	91
Networking Issues	91
When installing tools and utilities, which selections are applicable for a multi-seat stand-alone installation?	92
When installing tools and utilities, which selections are applicable for a stand-alone installation?	92
Where do I find my server name?	92
When specifying user workstation settings, I am given the option to specify a profile. What are profiles?	92
Can I create custom desktop shortcuts?	93
What happens when you choose to append or merge service packs?	93
What is an administrative image (MSI) file?	93
What is the impact of selecting all products for the administrative image, and can I add products later?	93
Uninstall and Maintenance Issues	94
When adding or removing features, how can I tell what features get installed by default?	94
Is it possible to change the installation folder when adding or removing features?	95
When should I reinstall the product instead of a repair?	95
Do I need my original disc to reinstall my software?	96
After repairing my installation, is it possible to recover my settings?	96
When I uninstall my software, what files are left on my system?	96
Glossary	97