Adaptec USB2Xchange User Guide - Page 3

Adaptec Customer Support If you have questions about installing or using your Adaptec product, check this document first-you will find answers to most of your questions here. If you need further assistance, use the support options listed below. Technical Support Identification (TSID) Number I Before contacting Technical Support, you need your unique 12-digit TSID number. The TSID number identifies your product and support status. I The TSID number is included on two white, bar-coded labels, like the example below. I If you register by mail, affix one copy of the TSID label to the registration card, which may be contained on the CD. Also affix a copy of the TSID label to the CD jacket so that you don't lose it. Support Options I Search the Adaptec Support Knowledgebase (ASK) at ask.adaptec.com for articles, troubleshooting tips, and frequently asked questions for your product. I For support via Email, submit your question to Adaptec's Technical Support Specialists at ask.adaptec.com. North America I Visit our Web site at www.adaptec.com. I For information about Adaptec's support options, call +1 408-957-2550, 24 hours per day, 7 days per week. To speak with a Technical Support Specialist, I For Hardware products call +1 408-934-7274, Monday to Friday, 3:00 A.M. to 5:00 P.M., Pacific Time. I For RAID and Fibre Channel products call +1 321-207-2000 Monday to Friday, 3:00 A.M. to 5:00 P.M., Pacific Time. To expedite your service, have your computer in front of you. I To order Adaptec products, including accessories and cables, call +1 408-957-7274. Or, you can order cables online at www.adaptec.com/buy-cables. iii