1994 Cadillac Fleetwood Owner's Manual - Page 371

GM PARTICIPATION IN BETTERBUSINESS BUREAU MEDIATION/ARBITRATION PROGRAM* Both Cadillac Motor Car Division and your Cadillac dealer are committed to making sure you are completely satisfied with your new vehicle. If a situation arises where you feel your concern has not been adequately addressed, our experience has shown that the Customer Satisfaction Procedure described on Page 1is very successful. There may be instances wherean impartial third-party can assist in arriving a at solution to a disagreement regarding vehicle repairs or interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements, Cadillac voluntarily participates in BBB AUTO LINE. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle disputes between customers and automobile manufacturers. This program is available of charge to customers whoown or free lease a GM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure, you may contact the BBB usingthe toll-free telephone number or theaddress listed below: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, Virginia 22203 Telephone 1-800-955-5100 To file a claim, you willbe asked to provide your name address, your Vehicle and Identification Number (VIN), and a statement of the nature of your complaint. Eligibility is limited vehicle age and mileage, and by other factors. We prefer that you utilizethe Customer Satisfaction Procedure before you resort to AUTO LINE, but you maycontact the BBB at any time.The BBB willattempt to resolve the complaint by serving as an intermediary between you and Cadillac. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an impartial third-party arbitrator. The arbitrator make a decision which you may accept reject. If you accept will or the decision, GM will be bound by that decision. The entire dispute resolution procedure should ordinarilytake about forty daysfrom the time you filea claim until a decision is made. Some state laws mayrequire you to use this program before filing a claim witha state-run arbitration program or in the courts. For further information, contact the BBB or the Cadillac Consumer Relations Center. NOTE: This program may not be available in all states, depending on state law. right to change eligibility limitations andor to General Motors reserves the discontinue its participation in this program. 4