1995 Buick Roadmaster Owner's Manual - Page 323

Section 8 Customer Assistance Information I STEP ONE -- Discuss your concern with member of a dealership management. Normally, concerns can often be quickly resolved at level. I the matter has that f already been reviewed with the Sales, Service, or Parts Manager, contact the owner the dealershipor the of General Manager. STEP TWO -- If after contactinga member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Buick Customer Assistance Center by Customer Satisfaction Procedure calling 1-800-521-7300. In Canada, contactGM of Your satisfaction and goodwill important to your are Canada Customer Assistance Center Oshawa by in dealer and Buick. Normally, any concern with the sales calling 1-800-263-3777 (English) or 1-800-263-7854 transactioq or the operation your vehiclewill be of (French). resolved by your dealer's Sales or Service Departments. In Mexico, call (525)254-3777. In Pyerto Rico,call Sometimes, however, despite best intentionsof all the 1-800-496-9992 (English) or 1-800-496-9993 (Spanish). concerned, misunderstandings can occur. your If In concern has not been resolved to your satisfaction, the In the U.S. Virgin Islands, call 1-800-496-9994. all other overseas locations, contact North American GM following steps should be taken: Export Sales in Canada by callipg 1-905-644-4112. Here youwill find out how to contact Buickif you need assistance. This section also tells you how to obtain service publications and how report any safety to defects. This section includes information on: Customer Satisfaction Procedure, Customer Assistance for Hearing or Speech Imp,aired, BBB Auto Line Alternative Dispute Resolution Program, Reporting Safety Defects, Roadside Assistance, and Service hblications. 8-1