Vtech VCS752 User Manual - Rev 1

Vtech VCS752 Manual

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  • Vtech VCS752 | User Manual - Rev 1 - Page 1
    ErisStation®TM SWIPirCeolensfesrCenocnefPehreonecewiSthysWteirmeless Mics User's manual b u s i n e s s p h o n e s .v t e c h . c o m BC Model: VCS752
  • Vtech VCS752 | User Manual - Rev 1 - Page 2
    and operate your new VTech product. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature-rich VTech product. For support, shopping, and everything new at VTech, visit our website at businessphones.vtech.com. ErisStation® is a registered
  • Vtech VCS752 | User Manual - Rev 1 - Page 3
    When using your ErisStation Conference Phone with Wireless Mics, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on
  • Vtech VCS752 | User Manual - Rev 1 - Page 4
    accessible. 18. CAUTION: Use only the batteries indicated in this manual. There may be a risk of explosion if a wrong type of battery is used. Use only the supplied rechargeable battery the product. Base unit power adapter: Input 100-240V AC 50/60Hz; Output: 9V DC 1500mA. SAVE THESE INSTRUCTIONS iii
  • Vtech VCS752 | User Manual - Rev 1 - Page 5
    Introduction 1 About ErisStation Conference Phone with Wireless Mics phone 25 Transferring Bluetooth calls from the VCS752 to your cell phone 25 Conference calls with a Bluetoothconnected cell phone 25 Playing audio with a Bluetooth-connected call phone 26 Using a Bluetooth headset 26 Phone
  • Vtech VCS752 | User Manual - Rev 1 - Page 6
    Preferences 55 Program Dial Soft Keys 56 Speed Dial 57 Directory 58 Blacklist 61 User Password 61 Appendix 62 Battery 62 Troubleshooting 63 Finding the firmware version 63 Precautions for users of implanted cardiac pacemakers 68 About wireless mics 68 Maintenance 69 FCC, ACTA and
  • Vtech VCS752 | User Manual - Rev 1 - Page 7
    with the conference phone. After pairing Bluetooth devices with the VCS752, you can use the conference phone in parallel with your cell phone, or use a Bluetooth headset for a private conversation. For large meeting rooms, you can extend the range of the VCS752 with up to three VTech VCS850 DECT
  • Vtech VCS752 | User Manual - Rev 1 - Page 8
    o m Model: VCS752 Quick start guide ErisStation Base unit Wireless mic ×2 Battery ×2 (x4)  L i-ion Polymer batteBrieas.ttery door ×2 (x4) Power adapter Quick start guide ETVHCESR75N4T CABLE User's manual AC power cord Phone line cord Quick start guide DC pcoonnwecetorrcacbale ble (with
  • Vtech VCS752 | User Manual - Rev 1 - Page 9
    phone service has been ordered and configured for your location. For more information about installation options and phone setup, see the VCS752 Administrator and Provisioning Manual, available at businessphones.vtech for use with only the ErisStation Conference Phone with Two Wireless Mics. It
  • Vtech VCS752 | User Manual - Rev 1 - Page 10
    is powered up, the status indicators turn green for about two seconds. Slots Slots Ethernet cable Network switch or router Note: You can connect the VCS752 to both PoE and AC power. Ensure that you connect the cables in the order shown in the diagram on page 2E.tOhnecrenecot ncnaebclted, the
  • Vtech VCS752 | User Manual - Rev 1 - Page 11
    more information, see the VCS752 Administrator and Provisioning Guide, available at businessphones.vtech.com. • Consult your service provider if you require additional user accounts or if you suspect a service disruption is at fault. Operating range This conference phone operates with the maximum
  • Vtech VCS752 | User Manual - Rev 1 - Page 12
    unit overview (front) 1 2 34 5 6 7 ErisStation 8 9 14 13 12 11 10 1. Status indicator • Indicates the system status. See also "Status indicators overview" on page 10. 2. Speaker 3. Cell 2/Headset Bluetooth Status indicator • Indicates the status of the Bluetooth-connected device. See also
  • Vtech VCS752 | User Manual - Rev 1 - Page 13
    / CANCEL • While on a call, press HOLD to put the call on hold. • While in a menu, press CANCEL to return to the previous menu. 14. Cell 1 Bluetooth Status indicator • Indicates the status of the Bluetooth-connected device. See also "Status indicators overview" on page 10. 7
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    Getting Started Base unit overview (rear) a 1. Adapter jack 8
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    Getting Started Wireless mic overview a b c e d 1. Microphone •• Functions as an extended microphone of the base unit during a call. 2. Status indicator •• Indicates the system status. See Status indicators overview on page 9. 3. MUTE ALL •• During a call, press to mute or end mute all microphones
  • Vtech VCS752 | User Manual - Rev 1 - Page 16
    flash) Green (fast flash) Yellow (flash) • Power up. • On a call. • System is muted during a call. • Call on hold. • Incoming call. • Line unregistered or Network Down. Bluetooth Status indicators CELL 1 LED (BLUE) CELL 2/HEADSET LED (BLUE) Steady Fast flash Slow flash LEDs flash alternately
  • Vtech VCS752 | User Manual - Rev 1 - Page 17
    the Device list (that is, the device name replaces "Device 2"). See "Using the Bluetooth menu" on page 32. • Connect to view the Device list and connect the VCS752 to a Bluetooth device. • Call Log to view the phone's call history. See "Call history" on page 38. • Directory to view the directories
  • Vtech VCS752 | User Manual - Rev 1 - Page 18
    During a call, the following screen icons indicate the call's status. Icon Status Speakerphone-the speakerphone is active. Headset-audio is being routed to a Bluetooth or DECT headset. 1/2 Call counter-more than one call is active. More than one call is active. Press q or p to view another
  • Vtech VCS752 | User Manual - Rev 1 - Page 19
    Conference phone operation Using the phone menu 1. Press MENU to show the main menu. 2. Press User settings (see page 42) 4. Admin settings (Available only to your system administrator. For more information, see the VCS752 Administrator and Provisioning Guide, available from businessphones.vtech.com
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    Conference phone operation Making calls You can make a call at any time by pressing , and then dialing a number. When the phone is in idle mode or has calls on hold, you can make a call by pre-dialing a phone number and then pressing or Dial to call the number. To make a call: 1. Press . You hear a
  • Vtech VCS752 | User Manual - Rev 1 - Page 21
    Conference phone operation When the call is answered, the active call screen appears. Note that the default active call screen soft keys are shown above. Your phone's soft keys are programmable and may differ from what is shown here. Use a wireless mic during a call 1. During a call, lift a
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    history. Putting a call on hold Use this feature to hold one call while you access another. The phone also puts calls on hold automatically when you answer another call, transfer a call, or create a conference. To put a call on hold: During a call, press HOLD on the base unit. The On hold screen
  • Vtech VCS752 | User Manual - Rev 1 - Page 23
    Conference phone operation Forwarding calls You can forward an manual forwarding process if it takes effect first. For example, your phone may be set to forward calls to voicemail after a call rings for 10 seconds, before you can reach the phone to forward the call yourself. If you have problems
  • Vtech VCS752 | User Manual - Rev 1 - Page 24
    Conference phone operation 3. Select the Call History folder or Directory you want to access. 4. If necessary, press  or  until Dial appears and then press Dial . The Call Forwarded screen appears. Your phone automatically put on hold and the transfer setup screen appears. 2. Dial the number to
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    Conference phone operation Transferring calls (continued) To cancel the transfer, press: • Cancel on the transfer setup screen During a call, press Transfer . The call is automatically put on hold and the transfer setup screen appears. 2. Press Blind . 3. Dial the number to which you want to transfer
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    Conference phone operation Making a conference call You can hold a conference call between yourself and two other callers. To make a conference call: 1. During a call, press Conf . The call is automatically put on hold and the conference setup screen appears. 2. Dial the second number for the other
  • Vtech VCS752 | User Manual - Rev 1 - Page 27
    phone to idle mode. Setting up a Network Conference A Network Conference is hosted by your service provider and allows multiple parties to join a conference. A Network Conference works in a similar way to the regular conference access from your phone. If your phone has more than one line, you may be
  • Vtech VCS752 | User Manual - Rev 1 - Page 28
    Conference phone operation Retrieving messages (continued) To view the Message menu: 1. When the phone is idle, press Menu. 2. With Features highlighted, press SELECT. 3. On the Features menu, press q to highlight Message, and then press SELECT. The Message menu appears. 4.
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    Conference phone operation Locating wireless microphones This feature helps you find any misplaced wireless mics within the range of the base unit. To locate wireless microphones: 1. Press
  • Vtech VCS752 | User Manual - Rev 1 - Page 30
    calls using a Bluetooth-connected cell phone The VCS752 can have up to two Bluetooth-connected cell phones that can be used for conference calls on the VCS752. You can use the VCS752 to make calls using these cell phones, and the cell phone audio will be routed through the conference phone. To add
  • Vtech VCS752 | User Manual - Rev 1 - Page 31
    Conference phone operation Answering calls using a Bluetooth-connected cell phone When a cell phone is connected to the VCS752, incoming calls to the cell phone can be answered using the VCS752. Note: You can have simultaneous cell phone and SIP account calls (one call will be on hold while the
  • Vtech VCS752 | User Manual - Rev 1 - Page 32
    disconnects. Note: After pressing End , pausing and resuming audio on the cell phone resumes playback on the VCS752. Using a Bluetooth headset When a Bluetooth headset is connected, you can transfer audio from the conference phone to the headset. Note: Only calls to a SIP account can be transferred
  • Vtech VCS752 | User Manual - Rev 1 - Page 33
    Message 6. Speed dial 7. Multicast Paging See page... 28 35 35 38 21 40 41 Description Manages how your phone handles incoming calls. Manages Bluetooth-connected devices. Stores contact information and call contacts. Lists incoming and outgoing call information. Accesses your voicemail. Accesses
  • Vtech VCS752 | User Manual - Rev 1 - Page 34
    following types of call forwarding: • Call forward always: incoming calls are forwarded immediately and the phone does not ring. • Call forward busy: incoming calls are forwarded if all your available lines are busy. • Call forward no ans: incoming calls are forwarded after the no answer delay
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    Phone Features Using the Call menu (continued) To set Do Not Disturb: 1. From the Call menu, if necessary, press p or q to highlight Do Not Disturb. 2. Press SELECT. 3. On the Do Not Disturb menu, highlight the line for which you want to turn Do Not Disturb On or Off. 4. When the desired line is
  • Vtech VCS752 | User Manual - Rev 1 - Page 36
    Phone Features 7. Press q. 8. Enter the number to which you would like to forward calls Press SELECT. The Block anonymous menu appears. 3. Highlight the desired line, and then press t or u to turn anonymous call blocking On or Off for that line. 4. Press Save . To dial as an anonymous caller: 1.
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    Phone Features Using the Call menu (continued) To enable missed call alerts: 1. From the Call menu, press q to highlight Missed call alert. 2. Press SELECT. The Missed
  • Vtech VCS752 | User Manual - Rev 1 - Page 38
    the first two positions on the Device list. Device 1 will always be a cellular phone. Device 2 can be a cellular phone or a Bluetooth headset. Add a cellular phone or Bluetooth headset to the device list. Once devices are added, the VCS752 can connect to a device. Change the PIN that may need to be
  • Vtech VCS752 | User Manual - Rev 1 - Page 39
    Phone Features Note: The VCS752 can use only the first two Bluetooth devices on the Device list for calls (as shown Backspc to delete characters. 4. Press Save . To add a new cell phone: 1. From the Bluetooth menu, highlight Add device list and then press SELECT. The Add device menu appears. 33
  • Vtech VCS752 | User Manual - Rev 1 - Page 40
    , press SELECT. 3. Follow the instructions on the VCS752 screen. 4. Open the Settings menu on your cellular phone and activate Bluetooth. Ensure the phone searches for new Bluetooth devices. Note: Methods for activating Bluetooth may vary depending on your phone's operating system. 5. When the
  • Vtech VCS752 | User Manual - Rev 1 - Page 41
    select a ringtone for that contact. Later, you can edit entries if their contact information changes. To view the local directory: 1. When the phone is idle, press MENU. 2. With Features highlighted, press SELECT. 3. Press q to highlight Directory, and then press SELECT. The Directory menu appears
  • Vtech VCS752 | User Manual - Rev 1 - Page 42
    Dial . Note: If you view a directory entry when the phone is in dial mode, press Dial to dial the number. You forwarding a call, transferring a call, and setting up a conference call. To add a directory entry: 1. When viewing a After completing a line, press q to move to the next line. 4. When you
  • Vtech VCS752 | User Manual - Rev 1 - Page 43
    Phone Features To search directory entries: 1. From the Local or Blacklist directory, press t name search. Press 2 once for A, or three times for C, for example. 6. Press Search . The phone searches for the first name or last name beginning with the letter you entered. The first entry found appears.
  • Vtech VCS752 | User Manual - Rev 1 - Page 44
    answered, forwarded or rejected • Dialed calls-all outgoing calls. You can use this as a redial list. To view the call history: 1. When the phone is idle, press MENU. 2. If necessary, press p or q to highlight Features, then press SELECT. 3. Press p or q to highlight Call history, then press SELECT
  • Vtech VCS752 | User Manual - Rev 1 - Page 45
    before pressing Dial . Note: If you view a call history entry when the phone is in dial mode, press the Dial soft key to dial the number. You making a call, forwarding a call, transferring a call, and setting up a conference call. To add a call history entry to the directory: 1. While viewing the
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    Phone Features • If necessary, edit the name and number. Press q to move the cursor to the next line. • Press Backspc to delete incorrect page 57. Entering speed dial numbers To add a speed dial entry: 1. When the phone is idle, press Menu. 2. With Features highlighted, press SELECT. 3. Press q to
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    u to select the line you want to use for this speed dial entry. 8. When you have entered the desired information, press Save . Sending a Multicast Page Your phone supports multicast paging. You can send a page to a paging zone that has been set up by your system administrator. An incoming page may
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    User settings. 3. Press SELECT. -or- Press 3 (User settings) on the dial pad. The User settings menu appears. The user manually) Restart phone Contrast (Level 1-7) Backlight ON (Off, Low, Medium, High) Backlight idle (Off, Low, Medium, High) Timeout (10-60 seconds) Ringer tone (Line 1, Line
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    Preferences Use the Preferences menu to set the language, date and time formats, and restart the phone. To use the Preferences menu: 1. From the User Settings menu, ensure that Preferences is highlighted, and then press SELECT. The Preferences menu appears. 2. Press p or q to highlight the desired
  • Vtech VCS752 | User Manual - Rev 1 - Page 50
    : If the NTP server is disabled, you must manually set the time and date. This setting is valid only if the system administrator has already configured the Network Time settings. For more information, see the VCS752 Administrator and Provisioning Guide, available from businessphones.vtech.com. 44
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    setting, and then press q to move to the next line. 4. When you have finished, press Save . Restarting the phone From the Preferences menu, press q to highlight Restart phone, and then press SELECT. The Restart phone screen appears. To restart the phone, press Yes . To return to the Preferences menu
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    Configuring the Phone Display Use the Display menu to set screen appearance and backlight behavior. To use the Display menu: 1. Press MENU, then select User settings, or press 3. The User settings menu appears. 2. Press p or q to highlight Display, then press SELECT. The Display menu appears. To set
  • Vtech VCS752 | User Manual - Rev 1 - Page 53
    the ringer volume, press the / keys while the phone is idle. To use the Audio menu: From the User Settings menu, press q to highlight Audio, and press q (if necessary) to highlight a line for which to select a ringer tone, and then press Select . 3. On the selected line screen, press t or u to select
  • Vtech VCS752 | User Manual - Rev 1 - Page 54
    .vtech.com or call 1-888-370-2006. You should register your new wireless mics to the base unit following the instructions in the VCS752-WM wireless mic Quick Start Guide. Registering an optional cordless headset You can register one cordless headset to a VCS752. When the conference phone
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    The VCS752 may be out of range or may have been removed from the system. Check your headset manual for deregistration instructions applicable the cordless accessory, the cordless accessory resets itself. If the registration process times out on the phone, it displays Registration Failed and returns
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    VCS752: 1. On the VCS752 SIP Conference Phone, press MENU. 2. On the Main Menu, highlight User settings and then press SELECT. 3. On the User cancel registration, press CANCEL. For complete operating instructions, see the VCS850 User Guide, available from our website at businessphones.vtech.com. 50
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    User Interface (WebUI) that resides on the conference phone. After you log on to the WebUI, you can configure the following features: • Call Settings (See page 53) • User . You can click numbers that have hyperlinks to dial them.) • User Password (See page 61) The WebUI also has a Status page, where
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    , and firmware version. • Account Status information about your SIP account registration. • Network information regarding your phone's network address and network connection. The Status page has no settings that you can change. You may need some of the status information for troubleshooting purposes
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    in the WebUI header, and then click Call Settings in the sidebar. You can configure call settings for each account that is available to your phone. Click Account 1, Account 2, and so on to select the call settings page for the desired account. Call Settings include Do Not Disturb and Call Forward
  • Vtech VCS752 | User Manual - Rev 1 - Page 60
    for calls when you are on another call Busy on that account. Target Number Enter a number to which calls will be forwarded when the line is busy. Enable Call Forward Select to enable call forwarding for unanswered calls on that account. No Answer Target Number Enter a number to which
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    settings on this page, click Save to save them. General User Settings Setting Description Range WebUI Language Sets the language that appears on the WebUI. Any language supported by your phone. For example, English, French, Spanish, etc. Phone Language Sets the language that appears on your
  • Vtech VCS752 | User Manual - Rev 1 - Page 62
    WebUI User Preferences (continued) Call Hold Reminder Settings Setting Enable Call Hold Reminder Tone Tone Interval (secs) Description Enables or disables the call hold reminder tone. Sets
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    exceed the width of the soft key will end with ... when they appear on the phone. 2. Enter a value that the Program Dial key will dial. 3. Select an account will be dialed out. You can also add speed dial entries using the phone. The Speed dial list is accessed through the Features menu. See page 40
  • Vtech VCS752 | User Manual - Rev 1 - Page 64
    's local directory or import a local directory file. The export function lets you back up your contacts to your computer. Phone numbers appear as links. If your service provider's click to dial feature is enabled, you can dial a number by clicking its link. The Local Directory lists entries across
  • Vtech VCS752 | User Manual - Rev 1 - Page 65
    WebUI Local Directory Click To... Sort the list by last name. Edit information for an entry. View the last page of entries. View the next page of entries. Delete selected entries from the directory. Click Select All to select every entry on the page you are viewing. Add a new directory entry.
  • Vtech VCS752 | User Manual - Rev 1 - Page 66
    files are .xml files containing contacts and contact information. For more information about creating or editing a directory file, consult your system administrator. To import a local directory file: 1. Click Choose File. 2. In the file window that opens, navigate to the directory file. 3. Click the
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    . User Password On the User Password page, you can change the password you use to log on to the WebUI. By changing your password from the default password ("user") you can prevent others from logging on to the WebUI remotely and changing your settings. To view the User Password page, click Servicing
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    read and follow these instructions: • Use only the batteries provided or equivalent. To order a replacement, visit our website at businessphones.vtech.com or call product only in accordance with the instructions and limitations specified in this manual. • Observe proper polarity orientation between
  • Vtech VCS752 | User Manual - Rev 1 - Page 69
    below. For customer service, visit our website at businessphones.vtech.com or call 1-888-370-2006. Finding the firmware version As part of troubleshooting, you may be asked to provide the firmware version of the conference phone. To view the firmware version of your phone: 1. When the phone is idle
  • Vtech VCS752 | User Manual - Rev 1 - Page 70
    the same problem, the problem is in the wiring or IP PBX service. Contact your service provider (charges may apply) or system administrator. • Other electronic products such as HAM radios and other DECT phones can cause interference with your conference phone. Try installing your conference phone as
  • Vtech VCS752 | User Manual - Rev 1 - Page 71
    than 3 feet. • Reset the base unit. Unplug the AC power cord from the wall outlet. Wait for approximately 15 seconds, and then plug it back in. Allow at least one minute for the wireless mic and base unit to synchronize. • If your have more than one ErisStation Conference Phone with Wireless Mics in
  • Vtech VCS752 | User Manual - Rev 1 - Page 72
    your conference phone. Try installing your conference phone as far away as possible from these types of electronic devices. • If your telephone is plugged into a modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesn't solve the problem
  • Vtech VCS752 | User Manual - Rev 1 - Page 73
    Troubleshooting I have accidentally set my LCD language to Spanish or French, and I don't know how to change it back to English. • When the base unit is
  • Vtech VCS752 | User Manual - Rev 1 - Page 74
    Precautions for users of implanted cardiac and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians controlled by a wall switch. Calls cannot be made from the conference phone if the base unit is unplugged, switched off or if the electrical
  • Vtech VCS752 | User Manual - Rev 1 - Page 75
    electronic equipment. For your own safety, take caution when using electrical appliances during storms. Cleaning your ErisStation Conference Phone with Wireless Mics Your ErisStation Conference Phone with Wireless Mics has a durable plastic casing that should retain its luster for many years. Clean
  • Vtech VCS752 | User Manual - Rev 1 - Page 76
    energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
  • Vtech VCS752 | User Manual - Rev 1 - Page 77
    instructions outlined under the Limited warranty. If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service emergency numbers, please: Remain on the line and briefly explain the reason for the
  • Vtech VCS752 | User Manual - Rev 1 - Page 78
    instructions in the VCS752-WM wireless mic Quick Start Guide. For cUL compliance only Respectez toujours les mesures de sécurité et de sécurité de base lorsque vous utilisez le Téléphone de conférence avec microphones sans fil ErisStation pas ce téléphone sur un chariot, support ou table chancelants
  • Vtech VCS752 | User Manual - Rev 1 - Page 79
    de service à la clientèle de VTech dans instructions de fonctionnement. Réglez uniquement les commandes indiquées dans le les instructions phone de conférence avec microphones sans fil ErisStation pendant un orage. 14. N'utilisez pas le Téléphone de conférence avec microphones sans fil ErisStation
  • Vtech VCS752 | User Manual - Rev 1 - Page 80
    instructions et limites spécifiées dans ce guide d'utilisation. Stimulateurs cardiaques implantés dans l'organisme Les simulateurs cardiaques (s'applique uniquement aux téléphones téléphones sans fil portatifs et les stimulateurs cardiaques implantés dans l'organisme. Appuyée par l'Administration des
  • Vtech VCS752 | User Manual - Rev 1 - Page 81
    and used normally and in accordance with the Product operating instructions. This limited warranty extends only to the Consumer for Products by anyone other than an authorized service representative of VTech; or 3. Product to the extent that the problem experienced is caused by signal conditions
  • Vtech VCS752 | User Manual - Rev 1 - Page 82
    Limited warranty How do you get warranty service? To obtain warranty service in the USA, please visit our website at businessphones.vtech.com or call 1-888-370-2006. NOTE: Before calling for service, please review the user's manual - a check of the Product's controls and features may save you a
  • Vtech VCS752 | User Manual - Rev 1 - Page 83
    Technical specifications Frequency control Transmit frequency Channels Nominal effective range Optimal and minimum distances Power requirements Memory Crystal controlled PLL synthesizer Wireless mic: 1921.536-1928.448 MHz Base unit: 1921.536-1928.448 MHz 5 Maximum power allowed by FCC and IC.
  • Vtech VCS752 | User Manual - Rev 1 - Page 84
    to fit your home. And your life. VTech Communications, Inc. A member of THE VTECH GROUP OF COMPANIES. VTech is a registered trademark of VTech Holdings Limited. ErisStationTM and Orbitlink Wireless TechnologyTM are trademarks of VTech Communications, Inc. Specifications are subject to change
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User’s manual
Model: VCS752
BC
Wireless Conference System
ErisStation
businessphones.vtech.com
SIP Conference Phone with Wireless Mics
®