Toshiba Z50-C1550 Tecra Z50-C Series Windows 10 Users Guide

Toshiba Z50-C1550 Manual

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  • Toshiba Z50-C1550 | Tecra Z50-C Series Windows 10 Users Guide - Page 1
    Tecra® Z50-C Series User's Guide (Windows 10) If you need assistance: Technical support is available online at Toshiba's Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and
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    state of California only. Model: Tecra Z50-C Series Recordable and/or ReWritable Drive all set-up and usage instructions in the applicable user guides and/or manuals enclosed or provided electronically. If UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO
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    TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL applications" means life support systems, medical applications, installed and used in accordance with the instructions, it may cause harmful interference to radio
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    this equipment. Operation with noncompliant peripherals or peripherals not recommended by Toshiba is likely to result in interference to radio and TV reception. may cause undesired operation. Contact Toshiba's Support Web site at support.toshiba.com. Bluetooth® Wireless Technology Interoperability
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    . If you should experience any such problem, immediately turn off either one of your Bluetooth or Wireless LAN. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more
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    of interference to other devices or services is perceived or identified as harmful. problem, immediately turn off your Bluetooth or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba
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    guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Wireless LAN is safe for use by consumers. where the risk of interference to other devices, such as medical equipment or services, is perceived or identified as harmful. If you are uncertain of the policy
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    User's Guide carefully and keep it for your future reference. Never attempt to disassemble, adjust or repair an optical disc drive. You could damage the drive. You would also be exposed to laser light or other safety hazards, resulting in serious injury. Always contact an authorized Toshiba service
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    9 To comply with the Canadian RF exposure compliance requirements, this device and its antenna must not be colocated or operating in conjunction with any other antenna or transmitter. Pour être conforme aux exigences canadiennes en matière d'exposition aux fréquences radio, l'appareil et son
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    . This product is carrying the CE-Mark in accordance with the related European Directives. The party responsible for CE-Marking is TOSHIBA Europe GmbH, Hammfelddamm 8, 41460 Neuss, Germany. The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive Information The European
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    only and does not apply to end users in other countries such as the United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies
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    12 Italia: Nederland: Bande de fréquence restreinte: seuls les canaux 1- 7 (2400 et 2454 MHz respectivement) doivent être utilisés endroits extérieur en France. Vous pouvez contacter l'Autorité de Régulation des Télécommunications (http://www.arttelecom.fr) pour la procédure à suivre. License
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    Point's radar detection feature will automatically restart operation on a channel free of radar. You may consult with the local technical support staff responsible for the wireless network to ensure the Access Point device(s) are properly configured for European Community operation. Taiwan Article
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    stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown below appears on this equipment
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    stipulated in the Radio Law and the Telecommunications Business Law of Japan. Copyright This guide is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of
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    INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL. IN NO EVENT SHALL TOSHIBA BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, WHETHER BASED ON TORT, CONTRACT OR OTHERWISE, ARISING OUT
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    17 Trademarks Tecra, AccuPoint, and eco Utility are either registered trademarks or trademarks of Toshiba America Information Systems, Inc. and/or Toshiba Corporation. Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other
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    to achieve our zero-wasteto-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste. In order to ensure efficient use of resources and appropriate treatment of hazardous substances, in
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    Contents Introduction 26 This guide 28 Safety icons 29 Other icons used 29 Your computer's features and specifications 30 Documentation 30 Service options 30 Chapter 1: Getting Started 31 Selecting a place to work 31 Setting up a work environment 31 Keeping yourself comfortable 32
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    Charging the main battery 42 Using the computer for the first time 42 Initial setup 42 Using the Start menu 43 Registering your computer with Toshiba 44 To Shut down your computer 44 To Restart your computer 45 To place your computer in Sleep mode 45 Adding optional external devices 46
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    optical media 72 Removing a disc with the computer on ......... 73 Removing a disc with the computer off ......... 74 Toshiba's online resources 74 Chapter 3: Mobile Computing 75 Toshiba's energy-saver design 75 Running the computer on battery power 75 Battery Notice 76 Power management 77
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    eco Utility 105 Password Utility 106 Using a supervisor password 106 Using a user password 108 Deleting a user password 110 System Settings 111 HDD Protection Utility 114 TOSHIBA Recovery Media Creator 115 Service Station 115
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    Contents 23 TOSHIBA Application Installer 116 PC Health Monitor 117 Display Utility 118 124 The Windows operating system is not working 126 Using Startup options to fix problems ......... 126 Internet problems 128 Power and the batteries 129 Keyboard help 130 Perform a complete power cycle
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    driver 150 Troubleshooting an Internet connection - How to verify TCP/IP 151 Downloading drivers and updates 153 Using Toshiba Service Station 153 Manually download and install drivers and updates 153 How to determine the correct drivers to download 154 DVD operating problems 155 Develop
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    's worldwide offices 162 Appendix A: TOSHIBA Function Keys 164 Functions 164 Volume Mute 165 Lock (Instant security 165 Power plan 165 Sleep mode 165 Hibernation mode 165 Output (Display switch 166
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    can accompany you wherever you go. Your computer is ENERGY STAR® qualified. Toshiba is a partner in the Environmental Protection Agency's (EPA) ENERGY STAR "Mobile Computing" section of the Toshiba User's Guide for more information on using power management settings to conserve computer energy. 26
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    but not limited to, lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its computer component suppliers to meet RoHS requirements and verifies its suppliers' commitment to from its retail version (if available), and may not include user manuals or all program functionality.
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    product information about your computer, or to stay current with the various computer software or hardware options, visit Toshiba's Web site at support.toshiba.com. This guide This guide introduces the computer's features as well as some basic procedures needed to perform tasks in Windows 10. You
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    Safety icons 29 Safety icons This manual contains safety instructions that must be observed to avoid potential classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will
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    this guide. service upgrade terms and conditions are available at warranty.toshiba.com. To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem
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    information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause bodily injury, property damage, or damage the computer. Selecting
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    recommendations Good Working Posture ❖ Adjust your chair height: your feet should be flat on the floor and the bottom of your thighs should be evenly supported by the seat. If your feet cannot reach the floor, use a foot rest. Avoid pressure points behind the knee or under the thigh. ❖ The space
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    work 33 ❖ When typing, keep your wrists straight and try not to rest your wrists on the notebook. Support your arms on your forearm area. The forearms can be supported by the chair arm supports or the desk surface. ❖ The notebook display should be tilted so that the image on the screen is
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    ❖ The mouse should be next to the keyboard to avoid a reach. If you have to reach, the arm should be supported in the forearm area by the desk surface or the chair arm supports. ❖ Alternative keyboards, such as the split curved keyboard, may improve shoulder and arm comfort. ❖ Select a mouse that is
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    the excess loads on your body. ❖ Be creative, when in a hotel room, use a rolled up blanket or pillows to provide back support, or to provide arm support. To position the computer at a good height, remember to operate the computer on a hard flat stable surface. Using your computer on a carpet
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    Labor, Occupational Safety & Health Administration Web site at: http://www.osha.gov/SLTC/etools/computerworkstations/. Check list ❏ Is your chair comfortable - does it support your back and arms well? ❏ Are your feet flat on the ground? ❏ Is there adequate space under your desk for your legs? ❏ Are
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    3. Remove the battery pack, if applicable. Failure to follow these instructions could result in serious injury or permanent damage to the computer. Do the power again until you have taken the computer to an authorized service center. ❖ Avoid prolonged physical contact with the underside or surface
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    38 Getting Started Selecting a place to work Consider using a hard computer insulating pad or similarly suitable hard insulating material when using a computer on your lap. Never place a heavy object on the computer and be careful not to drop a heavy object onto the computer. It could damage the
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    Getting Started Setting up your computer 39 Important information on your computer's cooling fan Your computer may have a CPU cooling fan that cools the CPU by drawing outside air into the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from
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    the surface. Adding memory Toshiba will not be responsible for any product damage, data loss, service or part replacement made necessary plug from a socket. Always grasp the plug directly. Failure to follow this instruction may damage the cord/cable, and/or result in a fire or electric shock
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    AC power light on the indicator panel glows white. Never attempt to connect or disconnect a power plug with wet hands. Failure to follow this instruction could result in an electric shock, possibly resulting in serious injury. The computer's main battery light gives you an indication of the main
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    from the keyboard area before closing the display panel. Initial setup After turning on your computer for the first time, follow the on-screen instructions on each screen in order to properly install the operating system and begin using your computer. When you turn on the computer for the first
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    Getting Started Using the computer for the first time 43 Using the Start menu Click the Start ( ) button in the lower-left corner of the Desktop or press the Windows ( ) key to open the Start menu. Here you can perform various commands, including basic tasks like turning off the power and advanced
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    periodic updates, announcements, and special offers applicable to your Product. Product registration can be completed by visiting the Toshiba Web site at register.toshiba.com. Type in the requested information and complete the registration process. Failure to complete Product Registration will not
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    Getting Started To Restart your computer 45 3 Highlight Shut down while holding the SHIFT key, and then click the Shut down option in the pop-up window. The computer closes all open applications, shuts down the operating system, and then turns off. To perform a Full Shutdown: 1 In the Search field
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    that, when you restart the computer, you can continue working from where you left off. Adding optional external devices NOTE Before adding external devices, Toshiba recommends setting up your software. See "Initial setup" on page 42. After starting your computer for the first time you may want to
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    must be connected to an external power source via the AC adaptor. It is strongly recommended that you create a recovery drive (USB flash) using TOSHIBA Recovery Media Creator. If the recovery files on your internal storage drive become corrupted or are deleted, you can restore your system from your
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    up your work" on page 69. To create a recovery drive: 1 Connect a USB flash drive to your computer. 2 In the Search field, type TOSHIBA Recovery Media Creator. 3 Click TOSHIBA Recovery Media Creator. A message may appear asking you to allow this app to make changes to your PC. Click the Yes button
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    Getting Started Recovering the Internal Storage Drive 49 7 Click OK to finish. 8 Click Close to close the TOSHIBA Recovery Media Creator. A message appears asking, "Would you like to free up drive space by deleting the HDD recovery data?" 9 Click OK to delete the
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    drive fails, you can restore your system to a new internal storage drive from your recovery drive. For instructions on creating a recovery drive, see "Creating a recovery drive using TOSHIBA Recovery Media Creator" on page 47. NOTE When you restore your system, only the operating system files and
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    . Be sure to save your work to external media before executing the recovery. 5 Click Troubleshoot (Reset your PC or set advance options). 6 Click TOSHIBA Maintenance Utility. 7 Select TOSHIBA Recovery Wizard and press Next to continue. A Warning screen appears, displaying the following statement
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    the option you want and follow the on-screen instructions. The process will begin and may take approximately 2 hours. Reset your PC The Reset process allows you to choose to keep your files or remove them, and then reinstall Windows. Toshiba does not guarantee successful data backup. Be sure to
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    Getting Started Recovering the Internal Storage Drive 53 4 Select Recovery in the left pane of the Update & security window. 5 Click the Get started button. (Sample Image) Choose an option window 6 In the Choose an option window, select one of the following options: ❖ Keep my files-Removes apps
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    . NOTE You must have an Internet connection to reinstall applications. To reinstall drivers and applications: 1 In the Search field, type TOSHIBA Application Installer. 2 Click TOSHIBA Application Installer. A message may appear asking you to allow this app to make changes to your PC. 3 Click the
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    secondary button (Sample Illustration) TOSHIBA AccuPoint II and buttons AccuPoint as the left button on a mouse. When a step instructs you to click or choose an item, move the the touchpad operations described in this section are only supported in certain applications, and only on certain models
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    Secondary control button *Available on certain models (Sample Illustration) The touchpad and associated control buttons Refer to the table below for specific instructions on performing each operation. NOTE The pointer is the icon (usually an arrow) that moves on the screen when you slide your
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    -click. 2 Press and release the secondary control button. This feature varies by program. Check your program documentation for specific instructions on right-clicking. (Sample Illustration) Click the secondary (right-hand) control button Scroll vertically Slide your finger along the touchpad
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    . The on-screen pointer may also seem to automatically select text, click buttons, and activate other user interface elements. For help with these problems, try one or more of the following: ❖ Try adjusting your typing technique to avoid accidental contact with the touchpad. You may be inadvertently
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    model. The touchpad settings are accessible through the Mouse Properties option of the Windows Control Panel. For more information, please visit support.toshiba.com. Disabling or enabling the touchpad The touchpad is enabled by default. To enable/disable the touchpad, press the FN + ( ) keys
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    port on the side of your computer, and then connect the other end of the cable to your television or display device. Refer to the manual that came with the television or display device for more information. Your computer should automatically detect the external display device.
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    Getting Started Using external display devices 61 Connecting an external monitor or projector You can easily attach an external monitor or projector to your computer if you need a larger screen. To do this: 1 Read the directions that came with the monitor to see if you first need to install new
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    62 Getting Started Customizing your computer's settings ❖ Second screen only (Sample Image) Display options window 2 Select the desired display setting. 3 Press ENTER to activate your selection. NOTE Press the Windows ( ) + P keys to navigate through the options without activating a selection.
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    Getting Started Caring for your computer 63 Refer to your operating system documentation or Help and Support for details. You may also wish to customize your power usage settings. For more information, see "Power Plans" on page 83. There are additional custom
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    . The easiest way to do this is to purchase an optional security lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Security lock cable To secure the computer: 1 Wrap the cable through or around some part of a heavy object. Make sure
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    Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer's temporary memory until you save it to the internal storage drive. If the network you are using
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    66 Learning the Basics Using the keyboard ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the
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    ( ) keys turn the touchpad ON/OFF. For more information, see "TOSHIBA Function Keys" on page 164. Special Windows keys Windows key Application key Windows key-Launches the Start menu. For more information refer to Help & Support, or see "Finding your way around the desktop" on page 92 ❖
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    when you stop typing. You can modify the time-out interval or change the keyboard backlight setting to Always On or Always Off. This TOSHIBA Function key enables/disables the keyboard backlight. Mouse properties Mouse properties allow you to change your pointing device or mouse settings. To access
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    Learning the Basics Saving your work 69 Click the All apps ( ) icon to display a list of all apps installed on your computer. This list appears in alphabetical order. Click the Back ( ) icon to return to the Most used list. You may also enter your search in the Search field. Start menu button
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    (DVDs) provide a significant increase in data storage and support features that were not available on previous video platforms. These DVD disc of a region other than the above mentioned cannot be played unless you manually change it in the Properties setting of the optical disc drive. The drive will
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    disc drive is located on the side of the computer. Your optical disc drive may look like this: Drive in-use indicator light Eject button Manual eject hole (Sample Illustration) Optical disc drive Drive in-use indicator light-Indicates when the drive is in use. Eject button-Press to release the
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    drive. If this happens, contact Toshiba support for assistance. Playing optical media If you insert an optical disc into the optical disc drive and the Auto-Run feature does not automatically start your disc, try launching the optical disc manually
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    For more information regarding supported optical media formats please refer to your computer's detailed specifications at support.toshiba.com. NOTE Due other computers or optical media players. These problems are not due to any defect in your Toshiba computer or optical disc drive. Please refer
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    a pencil to press the manual eject button. Pencil lead can break off inside the computer and damage it. 2 Pull the tray out until it is fully open, remove the disc, and place it in its protective cover. 3 Gently press the tray in to close it. Toshiba's online resources Toshiba maintains a number of
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    in the process. It has a number of other features that enhance its energy efficiency. Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to operate at its maximum energy efficiency, so that you can use it for longer
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    variations produced by the design of individual components. The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test settings at the time of publication and is not an estimate of a system's battery life under any conditions other
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    not completely familiar with the power management component of the system should use the preset configuration. For assistance with setup changes, contact Toshiba's Customer Support Center. Charging batteries The battery needs to be charged before you can use it to power the computer. Always use the
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    78 Mobile Computing Charging batteries TECHNICAL NOTE: The recharging of the battery may not occur when your computer is using all of the power provided by the AC adaptor to run applications, features, and devices. Your computer's Power Options utility can be used to select a power level setting
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    Mobile Computing Monitoring battery power 79 NOTE Depending on your system, the RTC battery may only charge while the computer is turned on. To recharge the RTC battery, plug the computer into a live electrical outlet and leave the computer powered on for 24 hours. NOTE It is seldom necessary
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    80 Mobile Computing Monitoring battery power NOTE If the AC power light flashes amber during charging, either a battery pack is malfunctioning, or it is not receiving correct input from the AC power supply. HINT: Be careful not to confuse the AC power light/ Battery light ( ) with the power
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    Mobile Computing Monitoring battery power 81 With repeated discharges and recharges, the battery's capacity gradually decreases. A frequently used older battery does not power the computer for as long as a new battery, even when both are fully charged. TECHNICAL NOTE: The computer drains the
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    82 Mobile Computing Monitoring battery power (Sample Image) Advanced settings tab of Power Options screen 6 Configure the alarm settings to suit your needs. 7 Click OK. Conserving battery power How long a fully charged battery pack lasts when you are using the computer depends on a number of
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    Mobile Computing Monitoring battery power 83 Microsoft has combined these options into preset Power Plans. Using one of these power plans lets you choose between maximum power savings and peak system performance. You may also set individual power-saving options to suit your own needs. The
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    84 Mobile Computing Using the eco power plan NOTE To edit a plan or to edit advanced settings, continue to the following steps. 6 Click Change plan settings under the selected power option to choose the plan you wish to edit. This screen allows you to change basic settings. 7 Click Change
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    is needed, contact the location where you purchased the computer for more information on replacing the battery. Toshiba will not be responsible for any product damage, data loss, service, or part replacement made necessary by improper installation of a new battery. If the computer is leaking or
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    86 Mobile Computing Changing the main battery 5 Slide the battery release lock to the unlocked position. (Sample Illustration) Unlocking the battery 6 Slide and hold the battery release latch to release the battery. 7 Pull the discharged battery out of the computer. (Sample Illustration) Removing
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    Mobile Computing Changing the main battery 87 Inserting a charged battery To insert a battery: 1 Wipe the terminals of the charged battery with a clean cloth to ensure a good connection. 2 Insert the charged battery into the slot until the latch clicks. The battery pack has been designed so that
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    sound Do not expose the computer to fire. The battery could explode. Do not turn on the computer's power again until an authorized Toshiba service provider has checked it for safety. Continued use could cause a fire or rupture possibly resulting in serious injury or computer failure including but
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    as an accessory or an equivalent battery pack specified in the User's Manual. Other battery packs have different voltage and terminal polarities. Use of Toshiba's recycling initiatives include recycling programs, events and consumer promotions. For details, please visit toshiba.com/recycle. Toshiba
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    cases for the computer. They all provide plenty of extra space for manuals, power cords, and compact discs. Contact your authorized Toshiba representative for more information or visit Toshiba's Web site at accessories.toshiba.com. TECHNICAL NOTE: When traveling by air, you may be required to
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    features to start applications, find documents, set up system components, and perform most other computing tasks. HINT: The illustrated examples in this guide may appear slightly different from the screens displayed by your system. The differences are not significant and do not indicate any change
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    92 Exploring Your Computer's Features Exploring the desktop Finding your way around the desktop Your computer's desktop includes several standard features: icons, Start button, taskbar, notification area, notifications, and background pattern. Notifications Icons Start button Search field
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    information on each icon and how to use it. Start button NOTE When a procedure in this User's Guide instructs you to click the Start ( ) button, it is in reference to this button. Click the Start ❖ Start apps ❖ Open documents ❖ Adjust system settings ❖ Find files ❖ Access Toshiba Utilities
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    94 Exploring Your Computer's Features Exploring the desktop ❖ Use the Search function ❖ Shut down the computer For more information, see "Using the Start menu" on page 43 and "Starting an app" on page 68. Task view The Task view ( ) icon tiles the currently open windows and desktops so that they
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    Exploring Your Computer's Features Exploring the desktop 95 Taskbar Each time you open a program, an icon associated with that program appears on the taskbar. With some programs, an icon appears on the taskbar for each document or window you open. You can use these icons to quickly switch between
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    to find categories. Setting up for communications To connect to the Internet you need: ❖ A browser or communications program ❖ An Internet Service Provider (ISP) or online service if you plan to use the Internet ❖ A way to connect to the ISP (for example Wi-Fi/ broadband connection, etc.) Connect
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    communication, use the FN + ( ) keys. For more information see "TOSHIBA Function Keys" on page 164. NOTE When Airplane mode is OFF, the wireless will be lit. For help with common Wi-Fi networking problems, see "Wireless networking problems" on page 147. Connecting your computer to a network
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    98 Exploring Your Computer's Features Exploring audio features Exploring audio features NOTE You can only plug one external audio device (i.e. headphones or microphone) into the available headphone/microphone jack. You can use your computer to record sounds using the computer's internal
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    Exploring Your Computer's Features Exploring audio features 99 5 When you have finished recording, click the Stop Recording button. Your recording file is created and automatically saved for you. Using external speakers or headphones Before putting on headphones to listen, turn the volume down.
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    , smartphones, digital cameras, digital video camcorders, etc. To use a microSD Card or miniSD Card, an SD adapter is required. The Memory card reader may also support other types of media. NOTE Do not use the Copy Disk function for this type of media. To copy data from one media to another
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    card reader Inserting memory media NOTE To locate your Memory card reader, please refer to your Quick Start document. The following instructions apply to all types of supported media devices. 1 Turn the media so that the contacts (metal areas) are face down. 2 Push the media into the adapter
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    102 Exploring Your Computer's Features Using the Expansion port 3 Gently press the card inward to release it. The card pops out slightly. 4 Grasp the card and pull it straight out. (Sample Illustration) Removing memory media Do not remove memory media while data is being written or read. Even when
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    and the Port Replicator, your computer must be properly aligned with the Port Replicator. For more information, consult the user's manual that came with your Port Replicator, or visit support.toshiba.com. On some computer models, you can attach an extended life battery to the expansion port. To find
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    utility is available on your system. ❖ eco Utility ❖ Supervisor password ❖ User password ❖ System Settings ❖ HDD Protection Utility ❖ TOSHIBA Recovery Media Creator ❖ Service Station ❖ TOSHIBA Application Installer ❖ PC Health Monitor ❖ Display Utility ❖ Fingerprint Authentication Utility 104
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    105 Utilities eco Utility eco Utility The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the eco Utility: 1 In the Search field, type eco Utility. 2 Click eco Utility ( ). The eco Utility
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    protection for your files. When you set a password, you must enter the password before you can work on your computer again. TOSHIBA supports different types of passwords on your computer: ❖ A supervisor password-Prohibits unauthorized users from accessing certain functions such as System Settings
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    107 Utilities Password Utility To set a supervisor password: 1 In the Search field, type Password Utility. 2 Click Password Utility ( ). 3 Click Supervisor Password. (Sample Image) Supervisor Password tab 4 Click Set. 5 Enter your password, and then enter it again to verify. 6 Click Set. NOTE
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    OK to exit. Using a user password A user password provides power-on password protection. Setting a user password If you choose to set a supervisor or user password, TOSHIBA strongly recommends that you save your password in a location where you can later access it should you not remember it
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    109 Utilities Password Utility To register a password for the power-on password functions: 1 In the Search field, type Password Utility. 2 Click Password Utility ( ). 3 Click User Password. (Sample Image) User Password tab 4 Click Set. 5 Enter your password, and then enter it again to verify. 6
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    110 Utilities Password Utility Deleting a user password To cancel the power-on password function: 1 In the Search field, type Password Utility. 2 Click Password Utility ( ). A pop-up screen appears asking for a password. 3 Enter your password, and then click Verify. 4 Click Delete. An authority
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    111 Utilities System Settings System Settings System Settings is the TOSHIBA configuration management tool available through the Windows operating system. To access it: 1 In the Search field, type System Settings. 2 Click System Settings ( ). The System Settings
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    112 Utilities System Settings ❖ Boot Options-Allows you to change the sequence in which your computer searches the drives for the operating system ❖ Boot Priority-Allows you to configure boot priority settings. ❖ Boot Speed-Reduces the time needed for the BIOS to initialize, using either the Fast or
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    113 Utilities System Settings ❖ Advanced Options-Allows you to set conditions for various functions: ❖ Web Camera-Allows you to enable/disable the Web Camera. ❖ SD Host Controller-Allows you to enable/disable the SD Host Controller. ❖ Intel® Turbo Boost Technology 2.0-Allows you to enable/disable
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    's sensitivity level for AC power and battery power operation. To use the HDD Protection Utility: 1 In the Search field, type Service Station. 2 Click System Settings ( ). 3 Click HDD Protection. The HDD Protection Properties window appears. (Sample Image) HDD Protection Properties window 4 Select
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    "Creating a recovery drive using TOSHIBA Recovery Media Creator" on page 47. Service Station The Service Station helps you keep your new can follow the instructions below to open the Service Station: 1 In the Search field, type Service Station. 2 Click Service Station ( ). The Service Station screen
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    computer. To reinstall drivers and applications: 1 In the Search field, type TOSHIBA Application Installer. 2 Click TOSHIBA Application Installer ( ). The TOSHIBA Application Installer window appears. (Sample Image) TOSHIBA Application Installer selection screen 3 Click the item you want to install
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    of system conditions that may affect the performance of your TOSHIBA device. It may also be used to help diagnose problems should the device require service by TOSHIBA or TOSHIBA's authorized service providers. Additionally, TOSHIBA may use this information for quality assurance analysis. Subject to
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    Search field, type Display Utility. 2 Click Display Utility. The Display Utility window appears. 3 Click the option you wish to change and follow the on- screen instructions.
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    does not guarantee that the fingerprint utility technology will be completely secure or error-free. TOSHIBA does not guarantee that the fingerprint utility will accurately screen out unauthorized users at all times. TOSHIBA is not liable for any failure or damage that might arise out of the use of
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    The Fast User Switching feature of the Windows operating system is also supported. If user A is logged on and the fingerprint utility verifies might result in damage to the reader or cause reader failure, finger recognition problems, or lower finger recognition success rate. ❖ Do not scratch or poke
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    121 Utilities Fingerprint Authentication Utility ❖ Remove static electricity from your fingers by touching any metal surface. Static electricity is a common cause of reader failures, especially during dry seasons such as winter. ❖ Clean the reader with a lint-free cloth. Do not use detergent to
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    successful within a fixed duration. ❖ The recognition success rate may differ from user to user. ❖ TOSHIBA does not guarantee that this fingerprint recognition technology will be error-free. TOSHIBA does not guarantee that the fingerprint reader will recognize the enrolled user or accurately screen
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    . This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems that are easy to fix Your program or application
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    124 If Something Goes Wrong Problems when you turn on the computer 2 Select the program or working. If it does not, power off your computer, and then restart it. Problems when you turn on the computer These problems may occur when you turn on the power. The computer will not start. Make sure
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    power outlet, preferably in a different room. If the computer starts normally, there may be a problem with the AC outlet itself, or the voltage level available from it. 2 Verify that the AC not prove effective, you can connect to Support Online by going to Toshiba support at support.toshiba.com.
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    computer. If the specifications do match, contact Toshiba. See "Contacting Toshiba" on page 161. The Windows operating problems, use the options in the Startup menu to fix the problem. Using Startup options to fix problems If the operating system fails to start properly, you may need to troubleshoot
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    manually: 1 In the Search field, type Recovery Options. 2 Click Recovery Options. 3 Scroll down to view the Restart Now option. 4 Click Restart Now under Advanced Startup. The computer restarts. 5 Click Troubleshoot System will automatically look for problems and repair them if possible. Command
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    debugging mode Starts Windows in an advanced troubleshooting mode ❖ Enable boot logging Creates a Windows with a minimal set of drivers and services. If the computer starts and runs in Safe to restart, and fails again repeatedly. Internet problems My Internet connection is very slow. Many factors
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    later. Power and the batteries Your computer receives its power through the AC adaptor and power cord/cable or from the system batteries. Power problems are interrelated. For example, a faulty AC adaptor or power cord/cable will neither power the computer nor recharge the batteries. Here are some
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    computer, or visit the Toshiba Web site at accessories.toshiba.com. Refer to this problems with the functionality of any of the computer's keyboard keys, (i.e. wrong characters displayed, or multiple characters displayed) when pressing keys on the keyboard, try any of the following troubleshooting
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    131 If Something Goes Wrong Keyboard help 3 If your computer has a user-removable battery, remove the battery and hold down the power button for approximately 10 seconds. 4 Reconnect the battery (if you removed it) and the power cord/cable. 5 Turn On the computer, and try the keyboard again.
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    driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Keyboard driver to find and download the Toshiba Function Key driver for your computer. 4 Install the Toshiba Function Key driver. 5 Restart your computer, see "To
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    will help guide you through checking some of the most common causes of touchpad problems. Disable operating system without a working touchpad. To help you troubleshoot the issue you may want to install an ( If prompted, follow the on-screen instructions for installation. NOTE The computer may
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    134 If Something Goes Wrong Touchpad help Uninstall the touchpad driver You can Uninstall the touchpad driver to allow Windows to automatically reinstall the driver. 1 In the Search field, type Device Manager. 2 Click the Device Manager application. 3 In the "Device Manager" select Mice and other
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    135 If Something Goes Wrong Touchpad help Download the latest touchpad driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Touchpad driver to find and download the touchpad driver for your computer. NOTE In
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    make sure the display priority is not set for an external monitor. To do this, press the FN + ( ) keys. If this does not correct the problem, press the FN + ( ) keys again to return the display priority to its previous setting. HINT: Pressing the FN + ( ) keys several times will advance you through
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    is capable of displaying at resolutions of 1280 x 800 or higher. Devices that do not support this resolution will only work in Internal/External mode, and not simultaneous mode. Disk or storage drive problems Problems with the storage drive or with external media usually show up as an inability to
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    138 If Something Goes Wrong Disk or storage drive problems 3 Right-click the drive you wish to check. (Sample Image) Clicking on or touching the drive 4 In the pop-up menu, click Properties. The drive's
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    and check that the hardware configuration meets its needs. Optical disc drive problems You cannot access a disc in the drive. If the optical disc ), use a narrow object, such as a straightened paper clip, to press the manual eject button. This button is in the small hole next to the optical disc
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    press the manual eject button. supported optical media formats, refer to the complete detail specifications for your computer at support.toshiba.com. If the problem problem. After each step, test the Web Camera. If it works, stop troubleshooting. If you do not wish to go through each troubleshooting
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    141 If Something Goes Wrong Web Camera help Uninstall the Web Camera driver You can Uninstall the Web Camera driver to allow Windows to automatically reinstall the driver. 1 In the Search field, type Device Manager. 2 Click the Device Manager application. 3 Double-click Imaging devices. 4 Right-
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    them again to check if the Web Camera continues to work. If it stops working again, the problem may be with that specific third-party application. System Recovery The final troubleshooting step is to perform a system recovery. Recovering the computer to its original, out-of-thebox state is
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    143 If Something Goes Wrong Sound help 3 Click Next in the troubleshooter and follow the onscreen instructions. Check and set default speakers 1 In the Search field, type Change system sounds. 2 Click Change system sounds. 3 Click the Playback tab. 4 Select a playback device. 5 Click
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    setup by clicking or touching Next. Follow the on-screen instructions to complete the speaker setup. Uninstall the audio driver You audio driver name(s) in the event you may need to manually download the audio driver from support.toshiba.com/drivers. (Sample Image) Audio driver - uninstall window
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    listed under "Sound, video and game controllers." e Take note of the Audio driver name(s) in order to locate the proper driver on the Toshiba support Web site, "Drivers & Software" page. 4 Install the desired Audio driver. 5 Restart your computer, see "To Restart your computer" on page 45. Perform
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    attached to the computer and the printer. Run the printer's self-test to check for any problem with the printer itself. Make sure you installed the proper printer drivers as shown in the instructions that came with the printer. You may have connected the printer while the computer is on. Disable
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    problems Wireless networking problems NOTE This section provides general troubleshooting tips for networking problems ISP's (Internet Service Provider) service may be disrupted. ❖ Verify that the Service Set Identifier (SSID if you should confer with a support technician at a later time. NOTE To
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    ) into your computer's RJ45 Ethernet port. If your connection problem disappears, the problem lies in the Wi-Fi part of your network. ❖ . Connecting to the Internet To connect to the Internet, you'll need an Internet Service Provider (ISP) and additional hardware. ❖ ISP: An ISP is a company that
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    an ISP and you've connected your hardware by following the ISP's instructions, you might already be connected to the Internet. To find out, open the network you wish to connect to, and then click Connect. Troubleshooting an Internet connection - Verify network status The appearance of the Network
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    150 If Something Goes Wrong Connecting to the Internet Troubleshooting an Internet connection - Verify hardware Before troubleshooting any problem you are having with connecting to the Internet, verify the following: 1 Make sure all cords/cables are connected, (e.g. modem connection from the wall
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    then reinstalled automatically. If you are still unable to connect to a wireless network, you may have a hardware issue that will require further troubleshooting. Troubleshooting an Internet connection - How to verify TCP/IP If the wireless network is not detected, you can check that the hardware in
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    152 If Something Goes Wrong Connecting to the Internet 3 If the network adapter and TCP/IP are functioning correctly, you should receive a response that looks similar to the following: (Sample Image) Command Prompt window If you receive an error message at this point, TCP/IP may not be properly
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    warning notices that may appear. Manually download and install drivers and updates NOTE An Internet connection is required. Follow the instructions below to download and install component drivers and updates from Toshiba: 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your
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    Goes Wrong Downloading drivers and updates 5 Follow the on-screen instructions. 6 Restart your computer, see "To Restart your computer (or connected to) your computer. On the "Drivers & Software" area of the Toshiba support Web site, there may be several drivers listed for the same device. Often, a
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    that when you go to http://support.toshiba.com/drivers and enter your computer's model and/or serial number to find drivers, you should filter your search by Touchpad driver to find the latest driver from that vendor. DVD operating problems If you experience a problem playing DVDs, you may be able
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    programs build in an automatic backup, but you should not rely solely on this feature. Save your work! See "Computing tips" on page 65 for instructions. On a regular basis, back up the information stored on your internal storage drive. Use Windows to back up files, or the entire computer, to a flash
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    you can follow every time you experience a problem with the computer. Your ability to solve problems will improve as you learn about how the computer self-help books you can use to supplement the information in the manuals. Data and system configuration backup in the Windows operating system The
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    158 If Something Goes Wrong Develop good computing habits 3 Under Restore settings, select Turn on System Protection. 4 Click Apply. 5 Click OK. 6 In the input field, enter a name that is descriptive enough to be easily understood in the future, such as "Before installing Brand X Accounting app."
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    data you create and store on its internal storage drive. Since problems with either hardware or software can make the data inaccessible or follow the on-screen instructions to back up your files. For additional Help, press the FN + ( ) keys to launch the Windows Help and Support screen. Search for
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    complete the installation successfully. Always carefully follow the installation instructions that accompany the hardware or software. ❖ Restart the . This will make it much easier to determine the origin of any new problems. For best results, follow this sequence: 1 Back up critical data. 2
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    problem occurs while you are running a application, consult the application's documentation for troubleshooting suggestions. Contact the software company's technical support current information. Technical support is available online at Toshiba's support Web site at support.toshiba.com. At this Web
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    information in the USA Canada Europe Japan Mexico and all of Latin America Toshiba USA Self-Service support web site Community discussion forums for Toshiba laptop users Toshiba's worldwide offices Australia Toshiba (Australia) Pty. Limited 84-92 Talavera Road North Ryde NSW 2113 Sydney Australia
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    A 28831 (Madrid) San Fernando de Henares Spain United States Toshiba America Information Systems, Inc. 9740 Irvine Boulevard Irvine, California 92618 United States United Kingdom Toshiba Information Systems (U.K) Ltd. Toshiba Court Weybridge Business Park Addlestone Road Weybridge, Surrey KT15 2UL
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    Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Mute ❖ Lock (Instant security) ❖ Power Plan ❖ Sleep ❖ Hibernation ❖ Output (Display switch) ❖ Brightness
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    user logon screen will appear and a user with a valid account will need to log back on to gain access to the computer. Power plan This TOSHIBA Function key displays the currently selectable power plans and cycles through the power plans. The properties of each power plan, and the power plans that
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    Function Keys Functions Output (Display switch) This TOSHIBA Function key cycles through the display options and highlights the available options. Press ENTER to activate a selection. ❖ PC screen only ❖ Duplicate ❖ Extend ❖ Second screen only
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    Disables the wireless antenna (Airplane mode is ON). ❖ Enables the wireless antenna (Airplane mode is OFF). Disabling or enabling the touchpad This TOSHIBA Function key enables/disables the touchpad. To enable/disable the touchpad press FN + ( ) keys. For more information on using the touchpad, see
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    use, the keyboard backlight is On.) Zoom In/Out This TOSHIBA Function key allows you to zoom out. This TOSHIBA Function key allows you to zoom in. Volume control This TOSHIBA Function key decreases the speaker volume. This TOSHIBA Function key increases the speaker volume. Zoom (Display resolution
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    Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA Canada UL approved United Kingdom BS approved Australia CSA
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    TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User's Guide. AC Alternating Current BIOS Basic Input/Output System BD-ROM Blu-ray Disc Read-Only Memory bps bits per second CD Compact Disc CD
  • Toshiba Z50-C1550 | Tecra Z50-C Series Windows 10 Users Guide - Page 171
    Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I/O Input/Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode MB megabyte MBps megabytes per
  • Toshiba Z50-C1550 | Tecra Z50-C Series Windows 10 Users Guide - Page 172
    Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User's Guide. A active-matrix display-A liquid crystal display (LCD) made from an array of liquid crystal cells using active-matrix technology. Also known as
  • Toshiba Z50-C1550 | Tecra Z50-C Series Windows 10 Users Guide - Page 173
    developed to allow for more data storage and to enable recording and playback of highdefinition video (HD). BIOS (Basic Input/Output System)-Basic instructions, stored in read-only memory (ROM), containing the information the computer needs to check hardware and load the operating system when you
  • Toshiba Z50-C1550 | Tecra Z50-C Series Windows 10 Users Guide - Page 174
    174 Glossary C cache-A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer's main memory. See also CPU cache, L1 cache, L2 cache. CD-An individual compact disc. See also CD-ROM.
  • Toshiba Z50-C1550 | Tecra Z50-C Series Windows 10 Users Guide - Page 175
    175 Glossary CPU cache-A section of very fast memory residing between the CPU and the computer's main memory that temporarily stores data and instructions the CPU will need to execute commands and programs. See also cache, L1 cache, L2 cache. cursor-An on-screen symbol (usually a flashing vertical
  • Toshiba Z50-C1550 | Tecra Z50-C Series Windows 10 Users Guide - Page 176
    176 Glossary disk-A round, flat piece of material that can be magnetically influenced to hold information in digital form, and used in the production of magnetic disks, such as hard disks. Compare disc. See also hard disk. disk drive-The device that reads and writes information and programs on
  • Toshiba Z50-C1550 | Tecra Z50-C Series Windows 10 Users Guide - Page 177
    177 Glossary extension-See file extension. external device-See device. F file-A collection of related information, saved on disk with a unique name. A file may be a program, information used by a program, or a document. See also document. File Allocation Table (FAT)-The section of a storage
  • Toshiba Z50-C1550 | Tecra Z50-C Series Windows 10 Users Guide - Page 178
    . internal device-See device. Internet-The decentralized, world-wide network of computers that provides electronic mail, the World Wide Web, and other services. See also World Wide Web. K keyboard shortcut-A key or combination of keys that you use to perform a task instead of using a pointing
  • Toshiba Z50-C1550 | Tecra Z50-C Series Windows 10 Users Guide - Page 179
    179 Glossary LED (Light Emitting Diode)-A solid state lamp (SSL) that uses light-emitting diodes (LEDs) as the source of light, which offers long life and high efficiency output. Multiple diodes are used together, since the light created by individual light-emitting diodes is small compared to
  • Toshiba Z50-C1550 | Tecra Z50-C Series Windows 10 Users Guide - Page 180
    180 Glossary N network-A collection of computers and associated devices that are connected by communications facilities. A network allows you to share data and peripheral devices, such as printers, with other users and to exchange electronic mail. non-interlaced-A method of refreshing a
  • Toshiba Z50-C1550 | Tecra Z50-C Series Windows 10 Users Guide - Page 181
    where you plug in a cable for connection to a network or a peripheral device. processor-See Central Processing Unit (CPU). program-A set of instructions that can be executed by a computer. The general classes of programs (also called software) are operating system, application, and utility. See
  • Toshiba Z50-C1550 | Tecra Z50-C Series Windows 10 Users Guide - Page 182
    in ROM remains whether or not the computer is receiving power. This type of memory is used to store your computer's BIOS, which is essential instructions the computer reads when you start it up. See also BIOS, memory. Compare RAM. S Secure Digital (SD)-A small, portable, non-volatile memory card
  • Toshiba Z50-C1550 | Tecra Z50-C Series Windows 10 Users Guide - Page 183
    them. U Universal Serial Bus (USB)-USB is a serial bus that supports data transfer. USB allows hot swapping of peripherals. See also bus, program designed to perform a narrowly focused operation or solve a specific problem. Utilities are often related to computer system management. W Web-See
  • Toshiba Z50-C1550 | Tecra Z50-C Series Windows 10 Users Guide - Page 184
    Index A AC adaptor 40 AC power 77 AC power light 40 accessing network 97 AccuPoint II primary button 55 secondary button 55 adding memory 40 optional external devices 46 adding desktops 94 adequate ventilation cooling fan 39 adjusting touchpad settings 58 Advanced Startup options 127 App tiles
  • Toshiba Z50-C1550 | Tecra Z50-C Series Windows 10 Users Guide - Page 185
    60 monitor 61 power cord/cable 41 power source 41 cooling fan adequate ventilation 39 customize computer settings 62 D data/entire system backup troubleshooting 159 desktop adding desktops 94 creating new icon 92 exploring the 91 icons 92 notification area 95 notifications 95 recycle bin 92 standard
  • Toshiba Z50-C1550 | Tecra Z50-C Series Windows 10 Users Guide - Page 186
    manually download/install 153 Toshiba Service Station 153 drivers downloading 153 DVD removing with computer off 74 removing with computer on 73 DVD player troubleshooting HDD Protection Utility 114 headphones using 99 Help Windows Help & Support 159 I icon desktop 92 moving to desktop 92 Power 44,
  • Toshiba Z50-C1550 | Tecra Z50-C Series Windows 10 Users Guide - Page 187
    100 microphone using 98 monitor connecting 61 monitor problems troubleshooting 136 monitoring battery power 79 mouse properties 68 moving the computer 63 N network accessing 97 connecting your computer 97 networking wireless 96 O online resources Toshiba 74 optical disc Auto-Run feature 72 handling
  • Toshiba Z50-C1550 | Tecra Z50-C Series Windows 10 Users Guide - Page 188
    77 optimum performance 77 power plans selecting power plan options 83 power saving options 82 precautions safety 37 printer troubleshooting 146 problem solving contacting Toshiba 161 Startup options 126 projector connecting 61 R real-time clock (RTC) battery 77 recording sounds 98 recovery creating
  • Toshiba Z50-C1550 | Tecra Z50-C Series Windows 10 Users Guide - Page 189
    60 Service Station 68 Startup menu problem solving 126 Startup options Toshiba AccuPoint II 55 TOSHIBA Application Installer 116 Toshiba Dual Pointing Device 55 TOSHIBA Function Keys functions 164 TOSHIBA Recovery Media Creator 115 touchpad troubleshooting 133 using 55 traveling tips 90 troubleshoot
  • Toshiba Z50-C1550 | Tecra Z50-C Series Windows 10 Users Guide - Page 190
    flickers 136 slow Internet connection 128 sound 142 touchpad 133 trouble running discs 140 trouble running programs 139 URL address not found 129 Web Camera 140 Windows operating system not working 126 wireless networking 147 troubleshooting keyboard clean the keyboard 132 latest keyboard driver 132
  • Toshiba Z50-C1550 | Tecra Z50-C Series Windows 10 Users Guide - Page 191
    V video projector adjusting display 62 W warranty standard limited warranty 30 Web Camera using 100 Web sites 161 Wi-Fi wireless networking 96 Windows operating system desktop 91 troubleshooting 126 wireless networking 96 troubleshooting 147 Index 191
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GMAD00455010
01/16
If you need assistance:
Technical support is available online at Toshiba’s Web site at
support.toshiba.com
. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
“If Something Goes Wrong” on
page 123
in this guide.
Tecra
®
Z50-C Series
User’s Guide
(Windows 10)