Sony WI-XB400 Help Guide

Sony WI-XB400 Manual

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  • Sony WI-XB400 | Help Guide - Page 1
    Help Guide Wireless Stereo Headset WI-XB400 Use this manual if you encounter any problems, or have any questions. Getting started What you can do with the Bluetooth function About the voice guidance Supplied accessories Checking the package contents Replacing the earbuds When you have finished using
  • Sony WI-XB400 | Help Guide - Page 2
    remaining battery charge Turning on the headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone iPhone (iOS devices) Pairing and connecting
  • Sony WI-XB400 | Help Guide - Page 3
    the voice assist function (Google app) Using the voice assist function (Siri) Important information Precautions Trademarks Customer support websites Troubleshooting What can I do to solve a problem? Power/Charging Unable to turn on the headset. Charging cannot be done. Charging time is too long. The
  • Sony WI-XB400 | Help Guide - Page 4
    Pairing cannot be done. Unable to make a Bluetooth connection. Distorted sound The Bluetooth wireless communication range is short, or the sound skips. The headset does not operate properly. Cannot hear a person on a call. Low voice from callers Resetting or initializing the headset Resetting
  • Sony WI-XB400 | Help Guide - Page 5
    Help Guide Wireless Stereo Headset WI-XB400 What you can do with the Bluetooth function The headset uses BLUETOOTH® wireless technology, allowing you to do the following. Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the
  • Sony WI-XB400 | Help Guide - Page 6
    Help Guide Wireless Stereo Headset WI-XB400 About the voice guidance You will hear the voice guidance in the following situations via the headset. When the headset is turned on: "Power on" When the headset is turned off: "Power off" When entering pairing mode: "Bluetooth pairing" When establishing a
  • Sony WI-XB400 | Help Guide - Page 7
    Help Guide Wireless Stereo Headset WI-XB400 Checking the package contents After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Stereo Headset USB Type-C™ cable (USB-A to USB
  • Sony WI-XB400 | Help Guide - Page 8
    Guide Wireless Stereo Headset WI-XB400 Replacing the earbuds M-sized hybrid silicone rubber earbuds come attached to the headset. If the earbuds tend to come off or you feel that there is insufficient low frequency sound and a difference in volume between the left and right units, change the earbuds
  • Sony WI-XB400 | Help Guide - Page 9
    Help Guide Wireless Stereo Headset WI-XB400 When you have finished using the headset The headset has a built-in magnet for joining the left and right units. The magnet prevents the units from getting tangled up when you leave the neckband worn after use. 5-004-986-11(1) Copyright 2019 Sony
  • Sony WI-XB400 | Help Guide - Page 10
    Help Guide Wireless Stereo Headset WI-XB400 Location and function of parts 1. Earbuds 2. Right unit Clasp the left and right units with the built-in magnet. 3. Built-in rechargeable a commercially available USB AC adaptor or to a computer with the supplied USB Type-C cable to charge the headset. 10
  • Sony WI-XB400 | Help Guide - Page 11
    12. - (volume -)/ (previous) button Related Topic About the indicator Checking the remaining battery charge 5-004-986-11(1) Copyright 2019 Sony Corporation 11
  • Sony WI-XB400 | Help Guide - Page 12
    Help Guide Wireless Stereo Headset WI-XB400 About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red / -: Turns off Turning on - (flashes twice in blue) In this case, when the remaining battery charge is 20% or lower (requires
  • Sony WI-XB400 | Help Guide - Page 13
    5-004-986-11(1) Copyright 2019 Sony Corporation 13
  • Sony WI-XB400 | Help Guide - Page 14
    Help Guide Wireless Stereo Headset WI-XB400 Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. 1 Open the USB Type-C port cover. 2 Connect the headset to an AC outlet. Use the supplied USB Type-C
  • Sony WI-XB400 | Help Guide - Page 15
    a long time, it may take longer to charge the battery. If the headset detects a problem while charging due to the following causes, the indicator (red) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer. Ambient
  • Sony WI-XB400 | Help Guide - Page 16
    Help Guide Wireless Stereo Headset WI-XB400 Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Music playback time (AAC): Max. 15 hours Music playback time (SBC): Max. 14 hours About 60 minutes of music playback
  • Sony WI-XB400 | Help Guide - Page 17
    Help Guide Wireless Stereo Headset WI-XB400 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you turn on the headset, the voice guidance indicating the remaining battery charge can be heard. "Battery about XX %" (The "XX" value
  • Sony WI-XB400 | Help Guide - Page 18
    The remaining battery charge may not be properly displayed if the headset has not been used for a long time. In this case, repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge. 5-004-986-11(1) Copyright 2019 Sony Corporation 18
  • Sony WI-XB400 | Help Guide - Page 19
    Help Guide Wireless Stereo Headset WI-XB400 Turning on the headset 1 Press and hold the (power) button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 5-004-986-11(1) Copyright 2019 Sony Corporation 19
  • Sony WI-XB400 | Help Guide - Page 20
    Help Guide Wireless Stereo Headset WI-XB400 Turning off the headset 1 Press and hold the (power) button for about 2 seconds until the indicator (blue) turns off. Related Topic Turning on the headset 5-004-986-11(1) Copyright 2019 Sony Corporation 20
  • Sony WI-XB400 | Help Guide - Page 21
    Help Guide Wireless Stereo Headset WI-XB400 How to make a wireless connection to Bluetooth devices You can enjoy music and hands-free calling with the headset wirelessly by using your Bluetooth device's Bluetooth function. Device registration (pairing) To use the Bluetooth function, both of the
  • Sony WI-XB400 | Help Guide - Page 22
    Help Guide Wireless Stereo Headset WI-XB400 Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the
  • Sony WI-XB400 | Help Guide - Page 23
    "Connecting to a paired Android smartphone". If [WI-XB400] does not appear on instructions supplied with the Android smartphone. To delete all Bluetooth pairing information, see "Initializing the headset to restore factory settings". Note If pairing is not established within 5 minutes, pairing mode
  • Sony WI-XB400 | Help Guide - Page 24
    make a wireless connection to Bluetooth devices Connecting to a paired Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-004-986-11(1) Copyright 2019 Sony Corporation 24
  • Sony WI-XB400 | Help Guide - Page 25
    Help Guide Wireless Stereo Headset WI-XB400 Connecting to a paired Android smartphone 1 Unlock the screen of the Android Android smartphone. If it is not connected, proceed to step 3. 3 Display the devices paired with the Android smartphone. 1. Select [Settings] - [Device connection] - [Bluetooth].
  • Sony WI-XB400 | Help Guide - Page 26
    4 Touch [WI-XB400]. You will hear the voice guidance say, "Bluetooth connected". Hint The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note If the last-connected Bluetooth device is placed near the headset, the headset may
  • Sony WI-XB400 | Help Guide - Page 27
    Help Guide Wireless Stereo Headset WI-XB400 Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: The
  • Sony WI-XB400 | Help Guide - Page 28
    a paired iPhone ". If [WI-XB400] does not appear on the display of the iPhone, try again from the beginning of step 3. * A Passkey may be called "Passcode", "PIN code", "PIN number", or "Password". Hint The operation above is an example. For more details, refer to the operating instructions supplied
  • Sony WI-XB400 | Help Guide - Page 29
    Topic How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-004-986-11(1) Copyright 2019 Sony Corporation 29
  • Sony WI-XB400 | Help Guide - Page 30
    Help Guide Wireless Stereo Headset WI-XB400 Connecting to a paired iPhone 1 Unlock the screen of the iPhone if it is locked the iPhone. If it is not connected, proceed to step 3. 3 Display the devices paired with the iPhone. 1. Select [Settings]. 2. Touch [Bluetooth]. 3. Touch the switch to turn
  • Sony WI-XB400 | Help Guide - Page 31
    WI-XB400]. You will hear the voice guidance say, "Bluetooth connected". Hint The operation above is an example. For more details, refer to the operating instructions the operating instructions supplied with the iPhone. Related Topic How to make a wireless connection to Bluetooth devices Pairing and
  • Sony WI-XB400 | Help Guide - Page 32
    Help Guide Wireless Stereo Headset WI-XB400 Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the
  • Sony WI-XB400 | Help Guide - Page 33
    [Bluetooth] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then select [WI-XB400]. 4. Click [Pair]. If Passkey (*) input is required, input "0000". The headset and computer are paired and connected with each other. You will hear the voice guidance say, "Bluetooth connected". 33
  • Sony WI-XB400 | Help Guide - Page 34
    . For more details, refer to the operating instructions supplied with the computer. To delete all Bluetooth pairing information, see "Initializing the headset to restore factory settings". Note If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In
  • Sony WI-XB400 | Help Guide - Page 35
    Help Guide Wireless Stereo Headset WI-XB400 Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the
  • Sony WI-XB400 | Help Guide - Page 36
    2. Select [Change PC Settings] of the [Settings] charm. 3. Select [PC and devices] of [PC Settings]. 4. Select [Bluetooth]. 5. Select [WI-XB400], then select [Pair]. 36
  • Sony WI-XB400 | Help Guide - Page 37
    see "Connecting to a paired computer (Windows 8.1)". If [WI-XB400] does not appear on instructions supplied with the computer. To delete all Bluetooth pairing information, see "Initializing the headset to restore factory settings". Note If pairing is not established within 5 minutes, pairing mode
  • Sony WI-XB400 | Help Guide - Page 38
    Help Guide Wireless Stereo Headset WI-XB400 Pairing and connecting with a computer (Windows 7) The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the
  • Sony WI-XB400 | Help Guide - Page 39
    , see "Connecting to a paired computer (Windows 7)". If [WI-XB400] does not appear on the instructions supplied with the computer. To delete all Bluetooth pairing information, see "Initializing the headset to restore factory settings". Note If pairing is not established within 5 minutes, pairing mode
  • Sony WI-XB400 | Help Guide - Page 40
    make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 7) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-004-986-11(1) Copyright 2019 Sony Corporation 40
  • Sony WI-XB400 | Help Guide - Page 41
    Help Guide Wireless Stereo Headset WI-XB400 Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Compatible OS macOS (version 10.10 or later) Before
  • Sony WI-XB400 | Help Guide - Page 42
    mode. 3 Register the headset using the computer. 1. Select [ (System Preferences)] - [Bluetooth] from the task bar in the lower right part of the screen. 2. Select [WI-XB400 they are not connected, see "Connecting to a paired computer (Mac)". If [WI-XB400] does not appear on the display of the
  • Sony WI-XB400 | Help Guide - Page 43
    . For more details, refer to the operating instructions supplied with the computer. To delete all Bluetooth pairing information, see "Initializing the headset to restore factory settings". Note If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In
  • Sony WI-XB400 | Help Guide - Page 44
    Help Guide Wireless Stereo Headset WI-XB400 Connecting to a paired computer (Windows 10) Before starting in Bluetooth adaptor, refer to the operating instructions supplied with the computer. 1 Wake the computer up if the computer is on standby (sleep) or hibernation mode. 2 Turn on the headset. Press
  • Sony WI-XB400 | Help Guide - Page 45
    2. Right-click [WI-XB400]. If [WI-XB400] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disconnected Devices]. 3. Select [Connect] from the displayed menu. The connection is established. You will hear the voice guidance say, "Bluetooth connected". 45
  • Sony WI-XB400 | Help Guide - Page 46
    which supports music playback connections is enabled in the computer settings. For more details, refer to the operating instructions supplied with the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting
  • Sony WI-XB400 | Help Guide - Page 47
    Help Guide Wireless Stereo Headset WI-XB400 Connecting to a paired computer (Windows 8.1) Before starting Bluetooth adaptor, refer to the operating instructions supplied with the computer. 1 Wake the computer up if the computer is on standby (sleep) or hibernation mode. 2 Turn on the headset. Press
  • Sony WI-XB400 | Help Guide - Page 48
    4. Right-click [WI-XB400]. If [WI-XB400] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disconnected Devices]. 5. Select [Connect] from the displayed menu. 48
  • Sony WI-XB400 | Help Guide - Page 49
    on your computer and perform the pairing again. For information on how to establish it on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 8.1) 49
  • Sony WI-XB400 | Help Guide - Page 50
    Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-004-986-11(1) Copyright 2019 Sony Corporation 50
  • Sony WI-XB400 | Help Guide - Page 51
    Help Guide Wireless Stereo Headset WI-XB400 Connecting to a paired computer (Windows 7) Before starting Bluetooth adaptor, refer to the operating instructions supplied with the computer. 1 Wake the computer up if the computer is on standby (sleep) or hibernation mode. 2 Turn on the headset. Press
  • Sony WI-XB400 | Help Guide - Page 52
    which supports music playback connections is enabled in the computer settings. For more details, refer to the operating instructions supplied with the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting
  • Sony WI-XB400 | Help Guide - Page 53
    Help Guide Wireless Stereo Headset WI-XB400 Connecting to a paired computer (Mac) Compatible OS macOS (version 10 adaptor, refer to the operating instructions supplied with the computer. Set the computer speaker to the ON mode. If the computer speaker is set to the "OFF" mode, no sound is heard from
  • Sony WI-XB400 | Help Guide - Page 54
    select [WI-XB400]. Now you are ready to enjoy music playback on your computer. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer. Note If the music playback sound quality is poor, check that the A2DP function which supports music
  • Sony WI-XB400 | Help Guide - Page 55
    again. For information on how to establish it on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Mac) Listening to music from a device via Bluetooth connection
  • Sony WI-XB400 | Help Guide - Page 56
    Help Guide Wireless Stereo Headset WI-XB400 Pairing and connecting with other Bluetooth devices The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the
  • Sony WI-XB400 | Help Guide - Page 57
    For more details, refer to the operating instructions supplied with the Bluetooth device. To delete all Bluetooth pairing information, see "Initializing the headset to restore factory settings". Note If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off
  • Sony WI-XB400 | Help Guide - Page 58
    Help Guide Wireless Stereo Headset WI-XB400 Connecting to a paired Bluetooth device 1 Turn on the headset. Press and hold The operation above is an example. For more details, refer to the operating instructions supplied with the Bluetooth device. Note If the last-connected Bluetooth device is placed
  • Sony WI-XB400 | Help Guide - Page 59
    Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with other Bluetooth devices Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-004-986-11(1) Copyright 2019 Sony Corporation 59
  • Sony WI-XB400 | Help Guide - Page 60
    Help Guide Wireless Stereo Headset WI-XB400 each device. The connecting devices must support the Bluetooth function. 1 Pair the headset with both the music player or mobile phone was connected with the headset last time, an HFP or HSP connection is automatically established Sony Corporation 60
  • Sony WI-XB400 | Help Guide - Page 61
    Help Guide Wireless Stereo Headset WI-XB400 Connecting the headset to 2 Android smartphones (multipoint connection) ] - [Device connection] - [Bluetooth] - the setting icon next to [WI-XB400]. On the [Paired devices] screen, uncheck [Call audio]. 4 Use the smartphone to terminate the Bluetooth
  • Sony WI-XB400 | Help Guide - Page 62
    The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected with "Media
  • Sony WI-XB400 | Help Guide - Page 63
    [WI-XB400]. On the [Paired devices] screen, uncheck [Call audio]. 4 Use the iPhone to establish a Bluetooth connection to the headset. The iPhone is connected with the function unchecked in step 3. Hint The operation above is an example. For more details, refer to the operating instructions supplied
  • Sony WI-XB400 | Help Guide - Page 64
    When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected with "Media audio" (A2DP). Related Topic Checking the remaining battery charge 5-004-986-11(1) Copyright 2019 Sony Corporation 64
  • Sony WI-XB400 | Help Guide - Page 65
    Help Guide Wireless Stereo Headset WI-XB400 Disconnecting Bluetooth connection (after use) 1 Disconnect the Bluetooth device by operating the device. When disconnected, you will hear on the Bluetooth device. Related Topic Turning off the headset 5-004-986-11(1) Copyright 2019 Sony Corporation 65
  • Sony WI-XB400 | Help Guide - Page 66
    Help Guide Wireless Stereo Headset WI-XB400 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the device from your headset via Bluetooth connection. A2DP（
  • Sony WI-XB400 | Help Guide - Page 67
    If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) 5-004-986-11(1) Copyright 2019 Sony Corporation 67
  • Sony WI-XB400 | Help Guide - Page 68
    Help Guide Wireless Stereo Headset WI-XB400 Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible protocol: AVRCP), then the following operations are available. The available functions may vary depending on the Bluetooth
  • Sony WI-XB400 | Help Guide - Page 69
    Help Guide Wireless Stereo Headset WI-XB400 Disconnecting Bluetooth connection (after use) 1 Disconnect the Bluetooth device by operating the device. When disconnected, you will hear on the Bluetooth device. Related Topic Turning off the headset 5-004-986-11(1) Copyright 2019 Sony Corporation 69
  • Sony WI-XB400 | Help Guide - Page 70
    Guide Wireless Stereo Headset WI-XB400 Supported codecs A codec is an audio coding algorithm used when transmitting sound via Bluetooth connection. The headset supports coding technology used in Bluetooth devices. All Bluetooth devices support SBC. AAC This is an abbreviation for Advanced Audio
  • Sony WI-XB400 | Help Guide - Page 71
    Help Guide Wireless Stereo Headset WI-XB400 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP
  • Sony WI-XB400 | Help Guide - Page 72
    , change the direction of the control component so that the microphone's audio capture hole does not touch your clothing, etc. Related Topic How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call 5-004-986-11(1) Copyright 2019
  • Sony WI-XB400 | Help Guide - Page 73
    Help Guide Wireless Stereo Headset WI-XB400 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP,
  • Sony WI-XB400 | Help Guide - Page 74
    , change the direction of the control component so that the microphone's audio capture hole does not touch your clothing, etc. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 5-004-986-11(1) Copyright 2019
  • Sony WI-XB400 | Help Guide - Page 75
    Guide Wireless Stereo Headset WI-XB400 Functions for a phone call The functions available during a call may vary depending on the profile supported by or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone. Supported profile: HFP (Hands-free Profile) During
  • Sony WI-XB400 | Help Guide - Page 76
    Receiving a call Making a call 5-004-986-11(1) Copyright 2019 Sony Corporation 76
  • Sony WI-XB400 | Help Guide - Page 77
    Help Guide Wireless Stereo Headset WI-XB400 Disconnecting Bluetooth connection (after use) 1 Disconnect the Bluetooth device by operating the device. When disconnected, you will hear on the Bluetooth device. Related Topic Turning off the headset 5-004-986-11(1) Copyright 2019 Sony Corporation 77
  • Sony WI-XB400 | Help Guide - Page 78
    Help Guide Wireless Stereo Headset WI-XB400 Using the voice assist function (Google app) By using the Google app feature that comes with the Android smartphone, you can speak to the headset's microphone to operate the Android smartphone. 1 Set the assist and voice input selection to the Google app.
  • Sony WI-XB400 | Help Guide - Page 79
    of the smartphone or application version. The Google app does not work when connected to a device not compatible with the voice assist function. Be careful because the headset will turn off when you press and hold the (play/call) button. 5-004-986-11(1) Copyright 2019 Sony Corporation 79
  • Sony WI-XB400 | Help Guide - Page 80
    Guide Wireless Stereo Headset WI-XB400 to the operating instructions of the iPhone. Note: For details on Siri, refer to the operating instructions or support website of the A: Microphone For details on the apps which work with Siri, refer to the operating instructions of the iPhone. 5 To continue
  • Sony WI-XB400 | Help Guide - Page 81
    voice assist function. Be careful because the headset will turn off when you press and hold the (play/call) button. 5-004-986-11(1) Copyright 2019 Sony Corporation 81
  • Sony WI-XB400 | Help Guide - Page 82
    Help Guide Wireless Stereo Headset WI-XB400 Precautions On Bluetooth communications Bluetooth wireless technology operates within a range of wearing the unit After use, remove the headphones slowly. Because the earbuds achieve a tight seal in the ears, forcibly pressing them in or quickly pulling
  • Sony WI-XB400 | Help Guide - Page 83
    The unit is not waterproof. If water or foreign objects enter the unit, it may result in fire or electric shock. If water or a foreign object enters the unit, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases. When using the unit around a
  • Sony WI-XB400 | Help Guide - Page 84
    Wireless Stereo Headset WI-XB400 Trademarks Windows is a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. iPhone, iPod touch, macOS, Mac and Siri are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service
  • Sony WI-XB400 | Help Guide - Page 85
    Help Guide Wireless Stereo Headset WI-XB400 Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other
  • Sony WI-XB400 | Help Guide - Page 86
    Help Guide Wireless Stereo Headset WI-XB400 What can I do to solve a problem? If the headset does not function as expected, try the following steps to resolve the issue. Find the symptoms of the issue in this Help Guide, and try any corrective actions listed. Charge the headset. You may be able to
  • Sony WI-XB400 | Help Guide - Page 87
    Help Guide Wireless Stereo Headset WI-XB400 Unable to turn on the headset. Make sure the battery is fully charged. The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset. Related Topic Charging the headset Checking the remaining battery charge
  • Sony WI-XB400 | Help Guide - Page 88
    Help Guide Wireless Stereo Headset WI-XB400 Charging cannot be done. Be sure to use the supplied USB if the computer is on standby (sleep) or hibernation mode. When using Windows 8.1, update using Windows Update. Related Topic Charging the headset 5-004-986-11(1) Copyright 2019 Sony Corporation 88
  • Sony WI-XB400 | Help Guide - Page 89
    Help Guide Wireless Stereo Headset WI-XB400 Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Check that you are using the supplied USB Type-C cable. Related Topic Charging the headset 5-004-986-11(1) Copyright 2019 Sony Corporation 89
  • Sony WI-XB400 | Help Guide - Page 90
    Help Guide Wireless Stereo Headset WI-XB400 The headset cannot be charged even if connecting the headset to a computer. Check that the supplied USB Type-C cable is properly connected to the USB port of the computer. Check
  • Sony WI-XB400 | Help Guide - Page 91
    Help Guide Wireless Stereo Headset WI-XB400 The remaining battery charge of the headset is not displayed on the screen of smartphone. Only the iOS devices (including iPhone/iPod touch) which support HFP (Hands-free Profile), and Android smartphone (OS 8.1 or later) can display the remaining battery
  • Sony WI-XB400 | Help Guide - Page 92
    Help Guide Wireless Stereo Headset WI-XB400 No sound Check that both the headset and the connected of the computer is set for a Bluetooth device. Pair the headset and the Bluetooth device again. Related Topic How to make a wireless connection to Bluetooth devices Listening to music from a device
  • Sony WI-XB400 | Help Guide - Page 93
    Help Guide Wireless Stereo Headset WI-XB400 Low sound level Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. 5-004-986-11(1) Copyright 2019 Sony Corporation 93
  • Sony WI-XB400 | Help Guide - Page 94
    Help Guide Wireless Stereo Headset WI-XB400 Low sound quality Turn down the volume of the connected device if it is too loud. Keep the headset away from a microwave oven, wireless LAN on your computer, refer to the operating instructions supplied with the computer. 5-004-986-11(1) Copyright 2019
  • Sony WI-XB400 | Help Guide - Page 95
    Help Guide Wireless Stereo Headset WI-XB400 Sound skips frequently. Remove any obstacles between the antenna by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device. For details, refer to the operating instructions supplied with the
  • Sony WI-XB400 | Help Guide - Page 96
    Help Guide Wireless Stereo Headset WI-XB400 Pairing cannot be done. Bring the headset and the Bluetooth device within 1 m (3 feet) from each other. The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset. To pair a second
  • Sony WI-XB400 | Help Guide - Page 97
    Help Guide Wireless Stereo Headset WI-XB400 Unable to make a Bluetooth connection. Check that the sleep mode. If the device is in sleep mode, cancel the sleep mode. Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again. If the pairing information
  • Sony WI-XB400 | Help Guide - Page 98
    Help Guide Wireless Stereo Headset WI-XB400 Distorted sound Keep the headset away from a microwave oven, wireless LAN device, etc. 5-004-986-11(1) Copyright 2019 Sony Corporation 98
  • Sony WI-XB400 | Help Guide - Page 99
    Help Guide Wireless Stereo Headset WI-XB400 The Bluetooth wireless communication range is short, or the sound skips. changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device. For details, refer to the operating instructions supplied with
  • Sony WI-XB400 | Help Guide - Page 100
    Help Guide Wireless Stereo Headset WI-XB400 The headset does not operate properly. Reset the headset. This operation does not delete pairing information. If the headset does not operate properly even if you reset the headset, initialize the headset. Related Topic Resetting the headset Initializing
  • Sony WI-XB400 | Help Guide - Page 101
    Help Guide Wireless Stereo Headset WI-XB400 Cannot hear a person on a call. Check that both the headset and the connected device ) button to respond to an incoming call. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making a call 5-004-986-11(1) Copyright 2019
  • Sony WI-XB400 | Help Guide - Page 102
    Help Guide Wireless Stereo Headset WI-XB400 Low voice from callers Turn up the volume of the headset and the connected device. 5-004-986-11(1) Copyright 2019 Sony Corporation 102
  • Sony WI-XB400 | Help Guide - Page 103
    Help Guide Wireless Stereo Headset WI-XB400 Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, press both the (power) button and the - button simultaneously while charging. The headset will be reset. The device registration (pairing) information
  • Sony WI-XB400 | Help Guide - Page 104
    Help Guide Wireless Stereo Headset WI-XB400 Initializing the headset to restore factory settings If the headset does not operate correctly even after resetting, initialize the headset. Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and
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Help Guide
Wireless Stereo Headset
WI-XB400
Use this manual if you encounter any problems, or have any questions.
Getting started
What you can do with the
Bluetooth
function
About the voice guidance
Supplied accessories
Checking the package contents
Replacing the earbuds
When you have finished using the headset
Parts and controls
Location and function of parts
About the indicator
Power/Charging
Charging the headset
Available operating time
1