Sony WH-XB910N Help Guide

Sony WH-XB910N Manual

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  • Sony WH-XB910N | Help Guide - Page 1
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Model: YY2951 Use this manual if you encounter any problems, or have any questions. Update the software of the headset and "Sony | Headphones Connect" app to the latest version. For details, refer to the following: https://www.sony.net/
  • Sony WH-XB910N | Help Guide - Page 2
    battery charge Turning on the headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the "Sony | Headphones Connect" app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired
  • Sony WH-XB910N | Help Guide - Page 3
    sound quickly (Quick Attention Mode) Sound quality mode About the sound quality mode Supported codecs About the DSEE function Making phone calls Receiving a call Making a call Functions apps What you can do with the "Sony | Headphones Connect" app Installing the "Sony | Headphones Connect" app 3
  • Sony WH-XB910N | Help Guide - Page 4
    information from the "Sony | Headphones Connect" app How to keep the software up-to-date (for comfortable use of the headset) Important information Precautions License notice Trademarks Customer support websites Troubleshooting What can I do to solve a problem? Power/Charging Unable to turn on
  • Sony WH-XB910N | Help Guide - Page 5
    Resetting the headset Initializing the headset to restore factory settings Specifications Specifications 5-031-015-11(2) Copyright 2021 Sony Corporation 5
  • Sony WH-XB910N | Help Guide - Page 6
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N What you can do with the Bluetooth function The headset uses BLUETOOTH® wireless technology, allowing you to do the following. Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly.
  • Sony WH-XB910N | Help Guide - Page 7
    Guide Wireless Noise Canceling Stereo Headset WH-XB910N About the voice guidance In the factory setting, you will hear the English voice guidance in the following situations via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using "Sony | Headphones
  • Sony WH-XB910N | Help Guide - Page 8
    5-031-015-11(2) Copyright 2021 Sony Corporation 8
  • Sony WH-XB910N | Help Guide - Page 9
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Checking the package contents After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Noise Canceling Stereo Headset
  • Sony WH-XB910N | Help Guide - Page 10
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Setting the headset in the carrying case When you have finished using the headset, rotate the left and right Put the cables in the holder separated by the divider in the carrying case. 5-031-015-11(2) Copyright 2021 Sony Corporation 10
  • Sony WH-XB910N | Help Guide - Page 11
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Location and function of parts 1. (left) mark 2. Noise canceling function microphones (external) (left, right) 3. Built-in antenna A Bluetooth antenna is built into the headset. 4. Tactile
  • Sony WH-XB910N | Help Guide - Page 12
    cable input jack Connect a music player, etc. using the supplied headphone cable. Make sure that you insert the cable until it clicks. If the plug is not connected phone. Related Topic About the indicator Checking the remaining battery charge 5-031-015-11(2) Copyright 2021 Sony Corporation 12
  • Sony WH-XB910N | Help Guide - Page 13
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in orange / -: Turns off Turning
  • Sony WH-XB910N | Help Guide - Page 14
    the headset to restore factory settings". Related Topic Checking the remaining battery charge Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation 14
  • Sony WH-XB910N | Help Guide - Page 15
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Wearing the headset 1 Wear the headset on your ears. Adjust the length of the headband. Put . A: Tactile dot B: Touch sensor control panel Related Topic What you can do with the "Sony | Headphones Connect" app 5-031-015-11(2) Copyright 2021
  • Sony WH-XB910N | Help Guide - Page 16
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. 1 Connect
  • Sony WH-XB910N | Help Guide - Page 17
    charging due to the following causes, the indicator (orange) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer. Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F). There is
  • Sony WH-XB910N | Help Guide - Page 18
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Available operating time The available operating times of the headset ON Max. 30 hours OFF Max. 50 hours Hint By using the "Sony | Headphones Connect" app, you can check which codec is used for a connection or switch the DSEE function.
  • Sony WH-XB910N | Help Guide - Page 19
    of the battery becomes shorter than the ones described above. DSEE Equalizer Function to launch the voice assistant by your voice (wake word) Related Topic Supported codecs About the DSEE function What you can do with the "Sony | Headphones Connect" app 5-031-015-11(2) Copyright 2021
  • Sony WH-XB910N | Help Guide - Page 20
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Checking the remaining battery charge You can or iPod touch running iOS 11 or later. For more details, refer to the operating instructions supplied with the iPhone or iPod touch. The remaining charge which is displayed may differ from
  • Sony WH-XB910N | Help Guide - Page 21
    You can also check the remaining battery charge of the headset with the "Sony | Headphones Connect" app. Android smartphones and iPhone/iPod touch both support this app. Note If you connect the headset to an iPhone/iPod touch or Android smartphone with "Media audio" (A2DP) only in a multipoint
  • Sony WH-XB910N | Help Guide - Page 22
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Turning on the headset 1 Press and hold the (power) button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 5-031-015-11(2) Copyright 2021 Sony Corporation 22
  • Sony WH-XB910N | Help Guide - Page 23
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Turning off the headset 1 Press and hold the (power) button for about 2 seconds until the indicator (blue) turns off. Hint You can also turn off the headset with the "Sony | Headphones Connect" app. Related Topic Turning on the headset
  • Sony WH-XB910N | Help Guide - Page 24
    Guide Wireless Noise Canceling Stereo Headset WH-XB910N How to make a wireless connection to Bluetooth devices You can enjoy music and hands-free calling with the headset wirelessly registration (pairing)". Pair the headset and the device manually. Connecting to a paired device Once a device and
  • Sony WH-XB910N | Help Guide - Page 25
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Connecting with the "Sony | Headphones Connect" app Launch the "Sony | Headphones Connect" app on your Android smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the "Sony | Headphones Connect"
  • Sony WH-XB910N | Help Guide - Page 26
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Pairing and connecting with an Android smartphone The within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the Android smartphone is in hand. 1 Enter pairing mode on this headset. Turn on
  • Sony WH-XB910N | Help Guide - Page 27
    4 Touch [WH-XB910N]. If Passkey is an example. For more details, refer to the operating instructions supplied with the Android smartphone. To delete all Bluetooth pairing device at a time. Related Topic How to make a wireless connection to Bluetooth devices Connecting to a paired Android smartphone
  • Sony WH-XB910N | Help Guide - Page 28
    5-031-015-11(2) Copyright 2021 Sony Corporation 28
  • Sony WH-XB910N | Help Guide - Page 29
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Connecting to a paired Android smartphone 1 Unlock the screen of the Android smartphone if it is locked 1. Select [Settings] - [Device connection] - [Bluetooth]. 2. Touch the switch to turn on the Bluetooth function. 4 Touch [WH-XB910N]. 29
  • Sony WH-XB910N | Help Guide - Page 30
    Bluetooth connected". Hint The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note When connecting, [WH-XB910N], [LE_WH-XB910N], or both may be displayed on the connecting device. When both or [WHXB910N] is displayed, select
  • Sony WH-XB910N | Help Guide - Page 31
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Pairing and connecting with an iPhone The placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the iPhone is in hand. 1 Enter pairing mode on this headset. Turn on the headset
  • Sony WH-XB910N | Help Guide - Page 32
    4 Touch [WH-XB910N]. If Passkey is an example. For more details, refer to the operating instructions supplied with your iPhone. To delete all Bluetooth pairing information, device at a time. Related Topic How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening
  • Sony WH-XB910N | Help Guide - Page 33
    5-031-015-11(2) Copyright 2021 Sony Corporation 33
  • Sony WH-XB910N | Help Guide - Page 34
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Connecting to a paired iPhone 1 Unlock the screen of the iPhone if it is locked. 2 Turn on the headset. Press and hold the (power) button for
  • Sony WH-XB910N | Help Guide - Page 35
    say, "Bluetooth connected". Hint The operation above is an example. For more details, refer to the operating instructions supplied with your iPhone. Note When connecting, [WH-XB910N], [LE_WH-XB910N], or both may be displayed on the connecting device. When both or [WHXB910N] is displayed, select
  • Sony WH-XB910N | Help Guide - Page 36
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Pairing and connecting with a computer (Windows 10) The function that supports calling connections (HFP/HSP). The computer is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the
  • Sony WH-XB910N | Help Guide - Page 37
    2 Wake the computer up if the computer is in standby (sleep) or hibernation mode. 3 Register the headset using the computer. To connect using the Swift Pair function 1. Select [Connect] from the pop up menu displayed on your computer screen. To connect without using the Swift Pair function 1. Click
  • Sony WH-XB910N | Help Guide - Page 38
    4. Click [Bluetooth]. 5. Click [WH-XB910N]. 38
  • Sony WH-XB910N | Help Guide - Page 39
    above is an example. For more details, refer to the operating instructions supplied with the computer. To delete all Bluetooth pairing information, 1 paired device at a time. Related Topic How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 10) Listening
  • Sony WH-XB910N | Help Guide - Page 40
    Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation 40
  • Sony WH-XB910N | Help Guide - Page 41
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Pairing and connecting with a computer (Windows 8.1) The operation that supports calling connections (HFP/HSP). The computer is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of
  • Sony WH-XB910N | Help Guide - Page 42
    2. Select [Change PC Settings] of the [Settings] charm. 3. Select [PC and devices] of the [PC Settings] screen. 4. Select [Bluetooth]. 5. Select [WH-XB910N], then select [Pair]. 42
  • Sony WH-XB910N | Help Guide - Page 43
    is an example. For more details, refer to the operating instructions supplied with the computer. To delete all Bluetooth pairing information, paired device at a time. Related Topic How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 8.1) Sony Corporation 43
  • Sony WH-XB910N | Help Guide - Page 44
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Pairing and connecting with a computer (Mac) The operation function that supports calling connections (HFP/HSP). The computer is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of
  • Sony WH-XB910N | Help Guide - Page 45
    [Bluetooth] from the Dock at the bottom of the screen. 2. Select [WH-XB910N] of the [Bluetooth] screen and click [Connect]. If Passkey (*) input is above is an example. For more details, refer to the operating instructions supplied with the computer. To delete all Bluetooth pairing information, see
  • Sony WH-XB910N | Help Guide - Page 46
    Related Topic How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Mac) Listening to music from a device via Bluetooth Bluetooth connection (after use) Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation 46
  • Sony WH-XB910N | Help Guide - Page 47
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Connecting to unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. 1 Wake the computer up if the computer is in drop-down menu, select [Headphones (WH-XB910NStereo)]. 47
  • Sony WH-XB910N | Help Guide - Page 48
    If [Headphones (WH-XB910N Stereo)] is not displayed on the drop-down menu, click [Sound Control Panel] and then right-click on the [Playback] tab of the [Sound] screen to check [Show Disconnected Devices]. 3. Select [Connect] from the displayed menu. 48
  • Sony WH-XB910N | Help Guide - Page 49
    The connection is established. You will hear the voice guidance say, "Bluetooth connected". Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer. 49
  • Sony WH-XB910N | Help Guide - Page 50
    which supports music playback connections is enabled in the computer settings. For more details, refer to the operating instructions supplied computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing
  • Sony WH-XB910N | Help Guide - Page 51
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Connecting to a paired computer (Windows 8.1) or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. 1 Wake the computer up if the computer is in standby (sleep
  • Sony WH-XB910N | Help Guide - Page 52
    4. Right-click [WH-XB910N]. If [WH-XB910N] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then check [Show Disconnected Devices]. 5. Select [Connect] from the displayed menu. 52
  • Sony WH-XB910N | Help Guide - Page 53
    function which supports music playback connections is enabled in the computer settings. For more details, refer to the operating instructions supplied with , refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing
  • Sony WH-XB910N | Help Guide - Page 54
    Disconnecting Bluetooth connection (after use) 5-031-015-11(2) Copyright 2021 Sony Corporation 54
  • Sony WH-XB910N | Help Guide - Page 55
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Connecting to a paired computer (Mac) Compatible or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. Set the computer speaker to the ON mode. If the computer
  • Sony WH-XB910N | Help Guide - Page 56
    2. Click [WH-XB910N] on the [Bluetooth] screen while pressing the computer Control button and select [Connect] from the pop up menu. You will hear the voice guidance say, "Bluetooth connected". Hint The operation above is an example. For more details, refer to the operating instructions supplied
  • Sony WH-XB910N | Help Guide - Page 57
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Pairing and connecting with a Bluetooth device The placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the Bluetooth device is in hand. 1 Enter pairing mode on this headset. Turn on
  • Sony WH-XB910N | Help Guide - Page 58
    be paired with multiple devices, but can only play music from 1 paired device at a time. Related Topic How to make a wireless connection to Bluetooth devices Connecting to a paired Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after
  • Sony WH-XB910N | Help Guide - Page 59
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Connecting to a paired Bluetooth device 1 Turn on the headset For more details, refer to the operating instructions supplied with the Bluetooth device. Note When connecting, [WH-XB910N], [LE_WH-XB910N], or both may be displayed on the
  • Sony WH-XB910N | Help Guide - Page 60
    Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-031-015-11(2) Copyright 2021 Sony Corporation 60
  • Sony WH-XB910N | Help Guide - Page 61
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Connecting the headset to 2 devices simultaneously (multipoint connection) When [Connect to 2 devices simultaneously] is turned on with the "Sony | Headphones Connect" app, the headset can connect to 2 devices via Bluetooth connections
  • Sony WH-XB910N | Help Guide - Page 62
    is turned on with the "Sony | Headphones Connect" app, LDAC cannot be used. The codec is automatically switched to the connection by AAC or SBC. Related Topic What you can do with the "Sony | Headphones Connect" app How to make a wireless connection to Bluetooth devices Supported codecs 5-031-015-11
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    Guide Wireless Noise Canceling Stereo Headset WH-XB910N Using the supplied headphone cable If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as noise canceling headphones 5-031-015-11(2) Copyright 2021 Sony Corporation 63
  • Sony WH-XB910N | Help Guide - Page 64
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and control the device from your headset via Bluetooth connection. A2DP (Advanced Audio
  • Sony WH-XB910N | Help Guide - Page 65
    minimum, an alarm sounds. Hint The headset supports SCMS-T content protection. You can enjoy music and other such as a mobile phone or portable TV that supports SCMS-T content protection. Depending on the Bluetooth device Related Topic How to make a wireless connection to Bluetooth devices Controlling
  • Sony WH-XB910N | Help Guide - Page 66
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible protocol: AVRCP), then the following operations are available. The available functions may vary depending on
  • Sony WH-XB910N | Help Guide - Page 67
    used. In some cases, it may operate differently or may not work even when the operations described above are performed. 5-031-015-11(2) Copyright 2021 Sony Corporation 67
  • Sony WH-XB910N | Help Guide - Page 68
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Disconnecting Bluetooth connection (after use) 1 Disconnect the Bluetooth connection by operating the Bluetooth device. When Bluetooth device. Related Topic Turning off the headset 5-031-015-11(2) Copyright 2021 Sony Corporation 68
  • Sony WH-XB910N | Help Guide - Page 69
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N What is noise canceling? The noise canceling function generates antiphase sound against outside surrounding . A: Microphones (left, right) Related Topic Using the noise canceling function 5-031-015-11(2) Copyright 2021 Sony Corporation 69
  • Sony WH-XB910N | Help Guide - Page 70
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Using the noise canceling function If you use the instruction manual video Watch the video to find out how to use the noise canceling function. https://rd1.sony.net/help/mdr/mov0032/h_zz/ Hint If you connect the supplied headphone cable
  • Sony WH-XB910N | Help Guide - Page 71
    About the voice guidance Turning on the headset What is noise canceling? Listening to ambient sound during music playback (Ambient Sound Mode) What you can do with the "Sony | Headphones Connect" app 5-031-015-11(2) Copyright 2021 Sony Corporation 71
  • Sony WH-XB910N | Help Guide - Page 72
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Listening to ambient sound during instruction manual video Watch the video to find out how to use the Ambient Sound Mode. https://rd1.sony.net/help/mdr/mov0032/h_zz/ Hint Ambient Sound Mode settings changed with the "Sony | Headphones
  • Sony WH-XB910N | Help Guide - Page 73
    If the headset is not worn properly, the Ambient Sound Mode may not work correctly. Wear the headset properly. Related Topic About the voice guidance Using the noise canceling function What you can do with the "Sony | Headphones Connect" app 5-031-015-11(2) Copyright 2021 Sony Corporation 73
  • Sony WH-XB910N | Help Guide - Page 74
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Listening to ambient sound quickly (Quick Attention the touch sensor control panel. About the instruction manual video Watch the video to find out how to use the Quick Attention Mode. https://rd1.sony.net/help/mdr/mov0033/h_zz/ Note If
  • Sony WH-XB910N | Help Guide - Page 75
    traffic. If the headset is not worn properly, the Quick Attention Mode may not work correctly. Wear the headset properly. 5-031-015-11(2) Copyright 2021 Sony Corporation 75
  • Sony WH-XB910N | Help Guide - Page 76
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N About the sound quality mode The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the "Sony | Headphones Connect" app. Priority on sound quality
  • Sony WH-XB910N | Help Guide - Page 77
    Guide Wireless Noise Canceling Stereo Headset WH-XB910N Supported codecs A codec is an audio coding algorithm used when transmitting sound via Bluetooth connection. The headset supports technology developed by Sony that enables the the supported codecs. Refer to the operating instructions supplied
  • Sony WH-XB910N | Help Guide - Page 78
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N About the DSEE function The DSEE function complements with natural and expansive sound. The DSEE function can be set up on the "Sony | Headphones Connect" app, and is only available when connected to the headset via Bluetooth connection.
  • Sony WH-XB910N | Help Guide - Page 79
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports
  • Sony WH-XB910N | Help Guide - Page 80
    , ambient sounds or the sounds of the headset operation may be heard through the headset, but this is not a malfunction. Related Topic How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call 80
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    5-031-015-11(2) Copyright 2021 Sony Corporation 81
  • Sony WH-XB910N | Help Guide - Page 82
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports
  • Sony WH-XB910N | Help Guide - Page 83
    , ambient sounds or the sounds of the headset operation may be heard through the headset, but this is not a malfunction. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 5-031-015-11(2) Copyright 2021
  • Sony WH-XB910N | Help Guide - Page 84
    Guide Wireless Noise Canceling Stereo Headset WH-XB910N Functions for a phone call The functions available during a call may vary depending on the profile supported panel. Refer to the operating instructions supplied with the smartphone or mobile phone. Supported profile: HFP (Hands-free Profile
  • Sony WH-XB910N | Help Guide - Page 85
    During call Tap the touch sensor control panel twice quickly to finish a call. Related Topic Receiving a call Making a call 5-031-015-11(2) Copyright 2021 Sony Corporation 85
  • Sony WH-XB910N | Help Guide - Page 86
    music playback connections [Headphones (WH-XB910N Stereo)] (**) may not be selectable on the speaker or microphone settings, and only [WH-XB910N] may be displayed. In that case, select [WH-XB910N]. As for frequently asked questions and answers, refer to the customer support website. * Depending on
  • Sony WH-XB910N | Help Guide - Page 87
    5-031-015-11(2) Copyright 2021 Sony Corporation 87
  • Sony WH-XB910N | Help Guide - Page 88
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Disconnecting Bluetooth connection (after use) 1 Disconnect the Bluetooth connection by operating the Bluetooth device. When Bluetooth device. Related Topic Turning off the headset 5-031-015-11(2) Copyright 2021 Sony Corporation 88
  • Sony WH-XB910N | Help Guide - Page 89
    Guide Wireless Noise Canceling Stereo Headset WH-XB910N instructions to complete initial settings for the Google Assistant. For details on the "Sony | Headphones Connect" app, refer to the following URL. https://rd1.sony (*): https://support.google.com/assistant/answer/7172842#headphones * It is
  • Sony WH-XB910N | Help Guide - Page 90
    of the headset with the "Sony | Headphones Connect" app. When the Google Assistant is not available for reasons such as not being connected to the network, the voice guidance "The Google Assistant is not connected" is heard. If you do not see [Finish headphones setup] on the Conversation View
  • Sony WH-XB910N | Help Guide - Page 91
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Using Amazon Alexa By using the Amazon Alexa app installed on your smartphone, you can speak to the headset's microphone to operate the smartphone or perform a search. Compatible smartphones The OS version which supports the latest version
  • Sony WH-XB910N | Help Guide - Page 92
    4. On the [Set up Alexa on your WH-XB910N] screen, touch [CONTINUE]. 5. If the [This will override the current voice assistant on this accessory] screen appears, touch [CONTINUE]. 6. On the [Setup Complete] screen, touch [
  • Sony WH-XB910N | Help Guide - Page 93
    : https://www.amazon.com/gp/help/customer/display.html?nodeId=G7HPV3YLTGLJEJFK Hint Check or update the software version of the headset with the "Sony | Headphones Connect" app. When Amazon Alexa is not available for reasons such as not being connected to the network, the voice guidance "Either your
  • Sony WH-XB910N | Help Guide - Page 94
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Using the voice assist function (Google app) By app may be required. For details on the Google app, refer to the operating instructions or the support website of the Android smartphone, or the Google Play store website. The Google app may
  • Sony WH-XB910N | Help Guide - Page 95
    or application version. The Google app does not work when connected to a device not compatible with the voice assist function. 5-031-015-11(2) Copyright 2021 Sony Corporation 95
  • Sony WH-XB910N | Help Guide - Page 96
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Using the voice assist function (Siri) By an example. For details, refer to the operating instructions of the iPhone. Note: For details on Siri, refer to the operating instructions or support website of the iPhone. 2 Connect the headset to
  • Sony WH-XB910N | Help Guide - Page 97
    headset, but this is not a malfunction. Siri may not be activated depending on specifications of the smartphone or application version. 5-031-015-11(2) Copyright 2021 Sony Corporation 97
  • Sony WH-XB910N | Help Guide - Page 98
    Guide Wireless Noise Canceling Stereo Headset WH-XB910N What you can do with the "Sony | Headphones Connect" app When you connect the smartphone with the "Sony | Headphones Sound Control) Set the CLEAR BASS function Select the Equalizer setting Installing the "Sony | Headphones Connect" app Checking
  • Sony WH-XB910N | Help Guide - Page 99
    Connecting the headset to 2 devices simultaneously (multipoint connection) 5-031-015-11(2) Copyright 2021 Sony Corporation 99
  • Sony WH-XB910N | Help Guide - Page 100
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Installing the "Sony | Headphones Connect" app 1 Download the "Sony | Headphones Connect" app from the Google Play store or App Store, and install the app on your smartphone. For details on the "Sony | Headphones Connect" app, refer to the
  • Sony WH-XB910N | Help Guide - Page 101
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Accessing support information from the "Sony | Headphones Connect" app You can access the latest support information from the "Sony | Headphones Connect" app. 1 Select [Help] on the "Sony | Headphones Connect" app screen. 2 The [Headphones
  • Sony WH-XB910N | Help Guide - Page 102
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N How to keep the software up-to-date (for comfortable use of the headset) Install the latest headset software using the "Sony | Headphones Connect" app to enjoy new functions or to resolve a certain number of issues with the headset. Always
  • Sony WH-XB910N | Help Guide - Page 103
    Guide Wireless Noise Canceling Stereo Headset WH-XB910N Precautions On Bluetooth communications Bluetooth wireless communicating using Bluetooth wireless technology. Sony shall assume no headset as wired headphones, use the supplied headphone cable only. Make sure that the headphone cable is firmly
  • Sony WH-XB910N | Help Guide - Page 104
    the headset, it may result in fire or electric shock. If water or foreign matter enters the headset, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases. When using the headset near a sink or liquid container Be careful that the headset does
  • Sony WH-XB910N | Help Guide - Page 105
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N License notice Notes on the License This product contains software that Sony uses under a of the license. https://rd1.sony.net/help/mdr/sl/21/ Disclaimer regarding services offered by third parties Services offered by third parties may be
  • Sony WH-XB910N | Help Guide - Page 106
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Trademarks Windows is a registered trademark or trademark SIG, Inc. and any use of such marks by Sony Corporation is under license. The LDAC name and logo are trademarks of Sony Corporation. USB Type-C® and USB-C® are registered trademarks
  • Sony WH-XB910N | Help Guide - Page 107
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For
  • Sony WH-XB910N | Help Guide - Page 108
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N What can I do to solve a problem? If the headset does not function as expected, try the following steps to resolve the issue. Find the symptoms of the issue in this Help Guide, and try any corrective actions listed. Charge the headset.
  • Sony WH-XB910N | Help Guide - Page 109
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Unable to turn on the headset. Make sure the battery is fully charged. The headset cannot be battery charge Resetting the headset Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation 109
  • Sony WH-XB910N | Help Guide - Page 110
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Charging cannot be done. Be sure to use the supplied USB Type-C cable. Check that the USB Type the headset Resetting the headset Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation 110
  • Sony WH-XB910N | Help Guide - Page 111
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Charging time is too long. Check that the headset and the computer are directly connected, not via a the headset Resetting the headset Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation 111
  • Sony WH-XB910N | Help Guide - Page 112
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N The available operating time is short (the 95 °F). Efficient charging may not be possible beyond this range. If the problem persists, consult your nearest Sony dealer. If the usage hours of the built-in rechargeable battery decrease
  • Sony WH-XB910N | Help Guide - Page 113
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N The headset cannot be charged even if connecting the headset to a computer. Check that the supplied USB Type-C cable is properly connected to the USB
  • Sony WH-XB910N | Help Guide - Page 114
    Guide Wireless Noise Canceling Stereo Headset WH-XB910N The remaining battery charge of the headset is not displayed on the screen of smartphone. Only the iOS devices (including iPhone/iPod touch) which support the remaining battery charge 5-031-015-11(2) Copyright 2021 Sony Corporation 114
  • Sony WH-XB910N | Help Guide - Page 115
    Guide Wireless Noise Canceling Stereo Headset WH-XB910N the headset and the Bluetooth device again. Check that the headphone cable is connected firmly. Restart the smartphone or the computer How to make a wireless connection to Bluetooth devices Using the supplied headphone cable Listening to music
  • Sony WH-XB910N | Help Guide - Page 116
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Low sound level Turn up the volume of the headset and the connected device. Connect the Bluetooth Related Topic Resetting the headset Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation 116
  • Sony WH-XB910N | Help Guide - Page 117
    Guide Wireless Noise Canceling Stereo Headset WH-XB910N instructions supplied with the computer. When [Connect to 2 devices simultaneously] is turned on with the "Sony | Headphones "Sony | Headphones Connect" app Connecting the headset to 2 devices simultaneously (multipoint connection) Supported
  • Sony WH-XB910N | Help Guide - Page 118
    WH-XB910N Sound skips frequently. Set the headset to "Priority on stable connection" mode. For details, see "About the sound quality mode". The situation may be improved by changing the wireless playback quality settings on the transmitting device. For details, refer to the operating instructions
  • Sony WH-XB910N | Help Guide - Page 119
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N The effect of noise canceling is not the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. With the "Sony | Headphones Connect" app, check the setting of [Ambient Sound Control]. If it
  • Sony WH-XB910N | Help Guide - Page 120
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Pairing cannot be done. Bring the headset and the pair the headset and the device again. Related Topic How to make a wireless connection to Bluetooth devices Resetting the headset Initializing the headset to restore factory settings 5-
  • Sony WH-XB910N | Help Guide - Page 121
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Unable to make a Bluetooth connection. Check that and pair the headset and the device again. Related Topic How to make a wireless connection to Bluetooth devices Resetting the headset Initializing the headset to restore factory settings
  • Sony WH-XB910N | Help Guide - Page 122
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N The headset does not operate properly. Reset the headset. This operation does not delete pairing headset Resetting the headset Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation 122
  • Sony WH-XB910N | Help Guide - Page 123
    Guide Wireless Noise Canceling Stereo Headset WH-XB910N is specified as [Headset (WH-XB910N Hands-Free)](**). When the settings (WH-XB910N Hands-Free)] cannot be selected, select [Headset (WH-XB910N Hands again. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call
  • Sony WH-XB910N | Help Guide - Page 124
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N The touch sensor control panel does of your finger. Check that the touch sensor control panel setting is enabled with the "Sony | Headphones Connect" app. When connected with the computer, depending on the computer application you are
  • Sony WH-XB910N | Help Guide - Page 125
    5-031-015-11(2) Copyright 2021 Sony Corporation 125
  • Sony WH-XB910N | Help Guide - Page 126
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Resetting the headset If the headset cannot be turned on or cannot be operated even when it is restore factory settings. Related Topic Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation 126
  • Sony WH-XB910N | Help Guide - Page 127
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Initializing the headset to restore factory settings If the headset does not operate does not operate correctly even after initializing, consult your nearest Sony dealer. Related Topic Resetting the headset 5-031-015-11(2) Copyright 2021
  • Sony WH-XB910N | Help Guide - Page 128
    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Specifications Headset Power source: DC 3.85 V: Built- : 48 Ω (1 kHz) (when connecting via the headphone cable with the headset turned on) 16 Ω (1 kHz) (when connecting via the headphone cable with the headset turned off) Sensitivity: 96 dB
  • Sony WH-XB910N | Help Guide - Page 129
    A2DP/AVRCP/HFP/HSP Supported Codec (*3): SBC AAC LDAC Transmission range (A2DP): 20 Hz - 20,000 Hz (Sampling frequency 44.1 kHz) 20 Hz - 40,000 Hz ( As of July 2021) Note Charging and usage hours may be different depending on the conditions of use. 5-031-015-11(2) Copyright 2021 Sony Corporation 129
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Help Guide
Wireless Noise Canceling Stereo Headset
WH-XB910N
Model: YY2951
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the
following:
Getting started
What you can do with the
Bluetooth
function
About the voice guidance
Supplied accessories
Checking the package contents
Setting the headset in the carrying case
Parts and controls
Location and function of parts
About the indicator
Wearing the headset
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