Sony WH-H910N Help Guide

Sony WH-H910N Manual

Get Sony WH-H910N PDF manuals and user guides View all Sony WH-H910N manuals
Add to My Manuals
Save this manual to your list of manuals

Sony WH-H910N manual content summary:

  • Sony WH-H910N | Help Guide - Page 1
    Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Use this manual if you encounter any problems, or have any questions. Update the software of the headset and "Sony | Headphones Connect" app to the latest version. For details, refer to the following: https://www.sony
  • Sony WH-H910N | Help Guide - Page 2
    headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the "Sony | Headphones Connect" app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone One-touch
  • Sony WH-H910N | Help Guide - Page 3
    mode Supported codecs About the DSEE HX function Making phone calls Receiving a call Making a call Functions for a phone call Disconnecting Bluetooth connection (after use) Using the voice assist function Using the Google Assistant Using Amazon Alexa Using the voice assist function (Google app) 3
  • Sony WH-H910N | Help Guide - Page 4
    assist function (Siri) Using the apps What you can do with "Sony | Headphones Connect" app Installing "Sony | Headphones Connect" app Important information Precautions License notice Trademarks Customer support websites Troubleshooting What can I do to solve a problem? Power/Charging Unable to turn
  • Sony WH-H910N | Help Guide - Page 5
    The headset does not operate properly. Cannot hear a person on a call. Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 5-007-092-11(2) Copyright 2019 Sony Corporation 5
  • Sony WH-H910N | Help Guide - Page 6
    (WH-H910N) What you can do with the Bluetooth function The headset uses BLUETOOTH® wireless technology, allowing you to do the following. Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive calls
  • Sony WH-H910N | Help Guide - Page 7
    h.ear on 3 Wireless NC (WH-H910N) About the voice guidance In the factory setting, you will hear the English voice guidance in the following situations via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using "Sony | Headphones Connect" app. For
  • Sony WH-H910N | Help Guide - Page 8
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Checking the package contents After opening the package Type-C™ cable (USB-A to USB-C™) (approx. 20 cm (7.88 in.)) (1) Headphone cable (approx. 1.2 m (47.25 in.)) (1) Carrying pouch (1) 5-007-092-11(2) Copyright 2019
  • Sony WH-H910N | Help Guide - Page 9
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Folding the headset Fold one unit towards the headband, then fold the other in the same way. You can fold the headset from either the right side or left side. 5-007-092-11(2) Copyright 2019 Sony Corporation 9
  • Sony WH-H910N | Help Guide - Page 10
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Location and function of parts 1. (left) mark 2. Tactile dot There is a tactile dot on the left unit. 3. Slider Slide to adjust the length of the headband. 4. Headband 10
  • Sony WH-H910N | Help Guide - Page 11
    the power or communication status of the headset. 14. (power) button 15. Call microphone Picks up the sound of your voice when talking on the phone. 16. Headphone cable input jack Connect a music player, etc. using the supplied headphone cable. Make sure that you insert the cable until it clicks. If
  • Sony WH-H910N | Help Guide - Page 12
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red / -: Turns off Turning on - (flashes twice in blue) In this case, when the remaining
  • Sony WH-H910N | Help Guide - Page 13
    the remaining battery charge becomes low, the indicator (red) starts flashing. Other Headphone cable connected (power is turned on) repeatedly flashes in blue at about 5-second intervals) Initializing the headset to restore factory settings". 5-007-092-11(2) Copyright 2019 Sony Corporation 13
  • Sony WH-H910N | Help Guide - Page 14
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. 1 Connect the headset to an AC outlet. Use the supplied USB
  • Sony WH-H910N | Help Guide - Page 15
    flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer. Ambient temperature vehicle. When connecting the headset to a computer, use only the supplied USB Type-C cable, and be sure to directly connect them. Charging
  • Sony WH-H910N | Help Guide - Page 16
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Music playback time Codec DSEE HX Noise canceling function/Ambient Sound
  • Sony WH-H910N | Help Guide - Page 17
    the settings and conditions of use. When the Equalizer function is used, the playback time will be shorter by about 30% at most. Related Topic Supported codecs About the DSEE HX function What you can do with "Sony | Headphones Connect" app 5-007-092-11(2) Copyright 2019
  • Sony WH-H910N | Help Guide - Page 18
    Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N headset is connected to an iPhone or iPod touch over an HFP Bluetooth connection, it instructions of the Android smartphone. The remaining charge which is displayed may differ from the actual remaining charge in some cases
  • Sony WH-H910N | Help Guide - Page 19
    remaining battery charge with the "Sony | Headphones Connect" app. Android smartphones and iPhone/iPod touch both support this app. Note If you connect the headset to an iPhone, iPod touch, or Android smartphone with "Media audio" (A2DP) only in a multipoint connection, the remaining battery charge
  • Sony WH-H910N | Help Guide - Page 20
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Turning on the headset 1 Press and hold the (power) button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 5-007-092-11(2) Copyright 2019 Sony Corporation 20
  • Sony WH-H910N | Help Guide - Page 21
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Turning off the headset 1 Press and hold the (power) button for about 2 seconds until the indicator (blue) turns off. Hint You can also turn off the headset with the "Sony | Headphones Connect" app. Related Topic
  • Sony WH-H910N | Help Guide - Page 22
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) How to make a wireless connection to Bluetooth devices You can enjoy music and hands-free calling with the headset wirelessly by using your Bluetooth device's Bluetooth function. Device registration (pairing) To use
  • Sony WH-H910N | Help Guide - Page 23
    h.ear on 3 Wireless NC (WH-H910N) Connecting with the "Sony | Headphones Connect" app Launch the "Sony | Headphones Connect" app on your Android™ smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the "Sony | Headphones Connect" app help guide. https
  • Sony WH-H910N | Help Guide - Page 24
    Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called The headset enters pairing mode automatically. In this case, proceed to step 2. When you pair a
  • Sony WH-H910N | Help Guide - Page 25
    instructions supplied with the Android smartphone. To delete all Bluetooth pairing information, see "Initializing the headset to restore factory settings". Note When pairing a device, [WH-H910N (h.ear)], [LE_WH-H910N (h.ear)], or both may be displayed on the connecting device. When both or [WH-H910N
  • Sony WH-H910N | Help Guide - Page 26
    Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-007-092-11(2) Copyright 2019 Sony Corporation 26
  • Sony WH-H910N | Help Guide - Page 27
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Connecting to a paired Android smartphone 1 Unlock the screen of the Android smartphone if it is locked. 2 Turn on the headset. Press and hold the (power) button
  • Sony WH-H910N | Help Guide - Page 28
    to the operating instructions supplied with the Android smartphone. Note When connecting, [WH-H910N (h.ear)], [LE_WH-H910N (h.ear)], or both may be displayed on the connecting device. When both or [WH-H910N (h.ear)] is displayed, select [WH-H910N (h.ear)]; when [LE_WH-H910N (h.ear)] is displayed
  • Sony WH-H910N | Help Guide - Page 29
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) One-touch connection (NFC) with an Android smartphone By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a Bluetooth connection. Compatible smartphones NFC-
  • Sony WH-H910N | Help Guide - Page 30
    . For more details, refer to the operating instructions supplied with the Android smartphone. If you cannot connect the headset, try the following. Unlock the case, remove the case. Check that the Bluetooth function of the smartphone is enabled. If you touch an NFC-compatible smartphone connected to
  • Sony WH-H910N | Help Guide - Page 31
    off", the indicator (blue) turns off, and the headset powers off. The time when the power turns off can be changed in the "Sony | Headphones Connect" app. For more details, refer to the "Sony | Headphones Connect" app help guide. https://rd1.sony.net/help/mdr/hpc/h_zz/ 5-007-092-11(2) Copyright 2019
  • Sony WH-H910N | Help Guide - Page 32
    Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Switching the device by one-touch (NFC) If you touch an NFC-compatible smartphone to the headset while the headset is connected to another Bluetooth device, the connection switches to the smartphone (One-touch connection
  • Sony WH-H910N | Help Guide - Page 33
    Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called ). The headset enters pairing mode automatically. In this case, proceed to step 2. When you pair a second
  • Sony WH-H910N | Help Guide - Page 34
    instructions supplied with your iPhone. To delete all Bluetooth pairing information, see "Initializing the headset to restore factory settings". Note When pairing a device, [WH-H910N (h.ear)], [LE_WH-H910N (h.ear)], or both may be displayed on the connecting device. When both or [WH-H910N (h.ear
  • Sony WH-H910N | Help Guide - Page 35
    Initializing the headset to restore factory settings 5-007-092-11(2) Copyright 2019 Sony Corporation 35
  • Sony WH-H910N | Help Guide - Page 36
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Connecting to a paired iPhone 1 Unlock the screen of the iPhone if it is locked. 2 Turn on the headset. Press and hold the (power) button for about 2
  • Sony WH-H910N | Help Guide - Page 37
    refer to the operating instructions supplied with your iPhone. Note When connecting, [WH-H910N (h.ear)], [LE_WH-H910N (h.ear)], or both may be displayed on the connecting device. When both or [WH-H910N (h.ear)] is displayed, select [WH-H910N (h.ear)]; when [LE_WH-H910N (h.ear)] is displayed, select
  • Sony WH-H910N | Help Guide - Page 38
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Before
  • Sony WH-H910N | Help Guide - Page 39
    3. Click the [Bluetooth] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then select [WH-H910N (h.ear)]. 4. Click [Pair]. If Passkey (*) input is required, input "0000". 39
  • Sony WH-H910N | Help Guide - Page 40
    instructions supplied with the computer. To delete all Bluetooth pairing information, see "Initializing the headset to restore factory settings". Note When pairing a device, [WH-H910N (h.ear)], [LE_WH-H910N (h.ear)], or both may be displayed on the connecting device. When both or [WH-H910N (h.ear
  • Sony WH-H910N | Help Guide - Page 41
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Before
  • Sony WH-H910N | Help Guide - Page 42
    2. Select [Change PC Settings] of the [Settings] charm. 3. Select [PC and devices] of [PC Settings]. 4. Select [Bluetooth]. 5. Select [WH-H910N (h.ear)], then select [Pair]. 42
  • Sony WH-H910N | Help Guide - Page 43
    instructions supplied with the computer. To delete all Bluetooth pairing information, see "Initializing the headset to restore factory settings". Note When pairing a device, [WH-H910N (h.ear)], [LE_WH-H910N (h.ear)], or both may be displayed on the connecting device. When both or [WH-H910N (h.ear
  • Sony WH-H910N | Help Guide - Page 44
    44
  • Sony WH-H910N | Help Guide - Page 45
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Pairing and connecting with a computer (Windows 7) The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Before
  • Sony WH-H910N | Help Guide - Page 46
    instructions supplied with the computer. To delete all Bluetooth pairing information, see "Initializing the headset to restore factory settings". Note When pairing a device, [WH-H910N (h.ear)], [LE_WH-H910N (h.ear)], or both may be displayed on the connecting device. When both or [WH-H910N (h.ear
  • Sony WH-H910N | Help Guide - Page 47
    device at a time. Related Topic How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 7) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-007
  • Sony WH-H910N | Help Guide - Page 48
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Compatible OS
  • Sony WH-H910N | Help Guide - Page 49
    will hear the voice guidance say, "Bluetooth connected". If they are not connected, see "Connecting to a paired computer (Mac)". If [WH-H910N (h.ear)] does not appear on the computer screen, try again from the beginning of step 3. * A Passkey may be called "Passcode", "PIN code", "PIN number", or
  • Sony WH-H910N | Help Guide - Page 50
    -H910N (h.ear)], or both may be displayed on the connecting device. When both or [WH-H910N (h.ear)] is displayed, select [WH-H910N (h.ear)]; when [LE_WH-H910N (h.ear)] is displayed, select [LE_WHH910N (h.ear)]. If pairing is not established within 5 minutes, pairing mode is canceled. In this case
  • Sony WH-H910N | Help Guide - Page 51
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not
  • Sony WH-H910N | Help Guide - Page 52
    3. Select [Connect] from the displayed menu. The connection is established. You will hear the voice guidance say, "Bluetooth connected". Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer. 52
  • Sony WH-H910N | Help Guide - Page 53
    [WH-H910N (h.ear)]; when [LE_WH-H910N (h.ear)] is displayed, select [LE_WHH910N (h.ear)]. If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled in the computer settings. For more details, refer to the operating instructions
  • Sony WH-H910N | Help Guide - Page 54
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do
  • Sony WH-H910N | Help Guide - Page 55
    4. Right-click [WH-H910N (h.ear)]. If [WH-H910N (h.ear)] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disconnected Devices]. 5. Select [Connect] from the displayed menu. 55
  • Sony WH-H910N | Help Guide - Page 56
    [WH-H910N (h.ear)]; when [LE_WH-H910N (h.ear)] is displayed, select [LE_WHH910N (h.ear)]. If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled in the computer settings. For more details, refer to the operating instructions
  • Sony WH-H910N | Help Guide - Page 57
    How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-007-092-11(2) Copyright 2019 Sony Corporation 57
  • Sony WH-H910N | Help Guide - Page 58
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Connecting to a paired computer (Windows 7) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not
  • Sony WH-H910N | Help Guide - Page 59
    [WH-H910N (h.ear)]; when [LE_WH-H910N (h.ear)] is displayed, select [LE_WHH910N (h.ear)]. If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled in the computer settings. For more details, refer to the operating instructions
  • Sony WH-H910N | Help Guide - Page 60
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Connecting to a paired computer (Mac) Compatible OS macOS (version 10.10 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor
  • Sony WH-H910N | Help Guide - Page 61
    [WH-H910N (h.ear)]; when [LE_WH-H910N (h.ear)] is displayed, select [LE_WHH910N (h.ear)]. If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled in the computer settings. For more details, refer to the operating instructions
  • Sony WH-H910N | Help Guide - Page 62
    instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Mac) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-007-092-11(2) Copyright 2019 Sony
  • Sony WH-H910N | Help Guide - Page 63
    Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Pairing and connecting with other Bluetooth devices The operation to register the device that you wish to connect to is called The headset enters pairing mode automatically. In this case, proceed to step 2. When you pair
  • Sony WH-H910N | Help Guide - Page 64
    -H910N (h.ear)], or both may be displayed on the connecting device. When both or [WH-H910N (h.ear)] is displayed, select [WH-H910N (h.ear)]; when [LE_WH-H910N (h.ear)] is displayed, select [LE_WHH910N (h.ear)]. If pairing is not established within 5 minutes, pairing mode is canceled. In this case
  • Sony WH-H910N | Help Guide - Page 65
    refer to the operating instructions supplied with the Bluetooth device. Note When connecting, [WH-H910N (h.ear)], [LE_WH-H910N (h.ear)], or both may be displayed on the connecting device. When both or [WH-H910N (h.ear)] is displayed, select [WH-H910N (h.ear)]; when [LE_WH-H910N (h.ear)] is displayed
  • Sony WH-H910N | Help Guide - Page 66
    Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-007-092-11(2) Copyright 2019 Sony Corporation 66
  • Sony WH-H910N | Help Guide - Page 67
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection) Multipoint is a function which allows you to connect 2 Bluetooth devices to the headset and use one device for
  • Sony WH-H910N | Help Guide - Page 68
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Connecting the headset to 2 Android smartphones (multipoint connection) Usually, when you connect the headset to a smartphone, both the music playback function and the phone call function are connected
  • Sony WH-H910N | Help Guide - Page 69
    . For more details, refer to the operating instructions supplied with the Android smartphone. Note When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected with "Media audio" (A2DP). Related Topic
  • Sony WH-H910N | Help Guide - Page 70
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Connecting the headset to an Android smartphone and an iPhone (multipoint connection) Usually, when you connect the headset to a smartphone, both the music playback function and the phone call function are connected
  • Sony WH-H910N | Help Guide - Page 71
    When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected with "Media audio" (A2DP). Related Topic Checking the remaining battery charge 5-007-092-11(2) Copyright 2019 Sony Corporation 71
  • Sony WH-H910N | Help Guide - Page 72
    Headset h.ear on 3 Wireless NC (WH-H910N) Disconnecting Bluetooth connection (after use) 1 Unlock the screen of the Bluetooth device if it is locked. 2 Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-touch connection (NFC
  • Sony WH-H910N | Help Guide - Page 73
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Using the supplied headphone cable If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as noise canceling headphones by connecting a
  • Sony WH-H910N | Help Guide - Page 74
    5-007-092-11(2) Copyright 2019 Sony Corporation 74
  • Sony WH-H910N | Help Guide - Page 75
    Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Listening to music from a device via Bluetooth connection If your Bluetooth device supports device. Refer to the operating instructions supplied with the Bluetooth device. 1 Connect the headset to a Bluetooth device
  • Sony WH-H910N | Help Guide - Page 76
    a mobile phone or portable TV that supports SCMS-T content call volume does not change the volume of music playback and vice versa. Note If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection
  • Sony WH-H910N | Help Guide - Page 77
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible protocol: AVRCP), then the following operations are available. The available functions
  • Sony WH-H910N | Help Guide - Page 78
    is poor, the Bluetooth device may react incorrectly to the operation on the headset. The available functions may vary depending on the connected device. In some cases, it may operate differently or may not work at all even when the operations described above are performed. 5-007-092-11(2) Copyright
  • Sony WH-H910N | Help Guide - Page 79
    Headset h.ear on 3 Wireless NC (WH-H910N) Disconnecting Bluetooth connection (after use) 1 Unlock the screen of the Bluetooth device if it is locked. 2 Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-touch connection (NFC
  • Sony WH-H910N | Help Guide - Page 80
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) What is noise canceling? The noise canceling circuit actually senses outside noise with built-in microphones and sends an equal-but-opposite canceling signal to the headset. Note The noise canceling effect may not
  • Sony WH-H910N | Help Guide - Page 81
    the instruction manual video Watch the video to find out how to use the noise canceling function. https://rd1.sony.net/help/mdr/mov0009/h_zz/ Hint If you use the noise canceling function with a Bluetooth connection, the noise canceling function is on even if you connect the supplied headphone cable
  • Sony WH-H910N | Help Guide - Page 82
    (custom) button is set as the Amazon Alexa button, the noise canceling function and Ambient Sound Mode cannot be switched from the headset. You can also change the settings of the noise canceling function and Ambient Sound Mode with the "Sony | Headphones Connect" app. Related Topic About the voice
  • Sony WH-H910N | Help Guide - Page 83
    Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Listening to ambient sound during music playback (Ambient Sound Mode) You can hear ambient sound through the microphones Sound Mode settings changed with the "Sony | Headphones Connect" app are stored in the headset. You
  • Sony WH-H910N | Help Guide - Page 84
    and Ambient Sound Mode with the "Sony | Headphones Connect" app. If the C (custom) button is set as the Amazon Alexa button, the noise canceling function Sound Mode is turned on. In that case, cancel the voice focus with the "Sony | Headphones Connect" app. If the wind noise is still significant,
  • Sony WH-H910N | Help Guide - Page 85
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Listening to ambient sound quickly (Quick Attention Mode) This function turns down music, call sounds, and the ringtone to allow ambient sound to be easily heard. It is useful when you want to listen to train
  • Sony WH-H910N | Help Guide - Page 86
    To deactivate the Quick Attention Mode Release your hand from the touch sensor control panel. About the instruction manual video Watch the video to find out how to use the Quick Attention Mode. https://rd1.sony.net/help/mdr/mov0010/h_zz/ Note Depending on the ambient condition and the type/volume of
  • Sony WH-H910N | Help Guide - Page 87
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) About the sound quality mode The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the "Sony | Headphones Connect" app.
  • Sony WH-H910N | Help Guide - Page 88
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Supported codecs A codec is an audio coding algorithm used when transmitting sound via Bluetooth connection. The headset supports the following 3 codecs for music playback via an A2DP connection: SBC, AAC, and LDAC.
  • Sony WH-H910N | Help Guide - Page 89
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) About the DSEE HX function function can be set up on the "Sony | Headphones Connect" app, and is only available when connected to the headset via Bluetooth connection. Depending on the specifications of the playback
  • Sony WH-H910N | Help Guide - Page 90
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone
  • Sony WH-H910N | Help Guide - Page 91
    finish the call. Use a smartphone or mobile phone at least 50 cm (19.69 in.) away from the headset. Noise may result if the smartphone or mobile phone is too close to the headset. Your voice will be heard from the headset through the headset's microphone (Sidetone function). In this case, ambient
  • Sony WH-H910N | Help Guide - Page 92
    Related Topic How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call 5-007-092-11(2) Copyright 2019 Sony Corporation 92
  • Sony WH-H910N | Help Guide - Page 93
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or
  • Sony WH-H910N | Help Guide - Page 94
    the headset's microphone (Sidetone function). In this case, ambient sounds or the sounds of the headset operation may be heard through the headset, but this is not a malfunction. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 5-007
  • Sony WH-H910N | Help Guide - Page 95
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary
  • Sony WH-H910N | Help Guide - Page 96
    Related Topic Receiving a call Making a call 5-007-092-11(2) Copyright 2019 Sony Corporation 96
  • Sony WH-H910N | Help Guide - Page 97
    Headset h.ear on 3 Wireless NC (WH-H910N) Disconnecting Bluetooth connection (after use) 1 Unlock the screen of the Bluetooth device if it is locked. 2 Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-touch connection (NFC
  • Sony WH-H910N | Help Guide - Page 98
    follow the on-screen instructions to complete initial settings for the Google Assistant. For details on the "Sony | Headphones Connect" app, refer to the following URL. https://rd1.sony.net/help/mdr/hpc/h_zz/ 3 Press the C (custom) button to use the Google Assistant. A: Microphone Press and hold the
  • Sony WH-H910N | Help Guide - Page 99
    Sony | Headphones Connect" app. When the Google Assistant is not available for reasons such as not being connected to the network, the voice guidance "The Google Assistant is not connected set as the Google Assistant button in step 2, the Amazon Alexa function cannot be operated from the headset. The
  • Sony WH-H910N | Help Guide - Page 100
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Using Amazon Alexa By using the Amazon Alexa app installed in your smartphone, you can speak to the headset's microphone to operate the smartphone or perform the search. Compatible smartphones Smartphones installed
  • Sony WH-H910N | Help Guide - Page 101
    on the [Select your device] screen, select [WH-H910N (h.ear)] or [LE_WH-H910N (h.ear)]. If you cannot find [WH-H910N (h.ear)] or [LE_WH-H910N (h.ear)] in [AVAILABLE DEVICES], the headset is not connected to the smartphone via Bluetooth connection. Connect the headset to the smartphone via Bluetooth
  • Sony WH-H910N | Help Guide - Page 102
    complete, the C (custom) button on the headset is set as the Amazon Alexa button. 4 Press the C (custom) button to use Amazon Alexa. A: Microphone Press to input a voice command. Example: "What is the weather" "Play music (*)" * Need Amazon or Prime Music subscription. If there is no voice, it will
  • Sony WH-H910N | Help Guide - Page 103
    Alexa. You can restore the button back to original function by changing it with the "Sony | Headphones Connect" app. Similarly, you can reconfigure back to Amazon Alexa if you have previously connected to Amazon Alexa, but have changed to other function. Check or update the software version of the
  • Sony WH-H910N | Help Guide - Page 104
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Using the voice assist function (Google app) By using the Google app feature that comes with the Android smartphone, you can speak to the headset's microphone to operate the Android smartphone. 1 Set the assist and
  • Sony WH-H910N | Help Guide - Page 105
    will be heard from the headset through the headset's microphone (Sidetone function). In this case, ambient sounds or the sounds of the headset operation may be heard through the headset, but this is not a malfunction. The Google app may not be activated depending on specifications of the smartphone
  • Sony WH-H910N | Help Guide - Page 106
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset's microphone to operate the iPhone. 1 Turn Siri on. On iPhone, select [Settings] - [Siri & Search
  • Sony WH-H910N | Help Guide - Page 107
    your voice will be heard from the headset through the headset's microphone (Sidetone function). In this case, ambient sounds or the sounds of the headset operation may be work when connected to a device not compatible with the voice assist function. 5-007-092-11(2) Copyright 2019 Sony Corporation 107
  • Sony WH-H910N | Help Guide - Page 108
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) What you can do with "Sony | Headphones Connect" app When you connect the smartphone (with the "Sony | Headphones Connect" app installed) and the headset via Bluetooth connection, you can do the following. Easy
  • Sony WH-H910N | Help Guide - Page 109
    Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Installing "Sony | Headphones Connect" app 1 Download the "Sony | Headphones Connect" app from the Google Play store or App Store, and install the app on your smartphone. For details on the "Sony | Headphones Connect
  • Sony WH-H910N | Help Guide - Page 110
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Precautions On Bluetooth communications Bluetooth wireless technology operates within a range of about 10 m (30 feet). The maximum communication distance may vary depending on the presence
  • Sony WH-H910N | Help Guide - Page 111
    result in fire or electric shock. If water or a foreign object enters the unit, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases. When using the unit around a sink, etc. Be careful that the unit does not fall into a sink or container filled
  • Sony WH-H910N | Help Guide - Page 112
    Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) License notice Notes on the License This product contains software that Sony the license. https://rd1.sony.net/help/mdr/sl/19b/ Disclaimer regarding services offered by third parties Services offered by third parties may
  • Sony WH-H910N | Help Guide - Page 113
    h.ear on 3 Wireless NC (WH-H910N) Trademarks Windows is a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. iPhone, iPod touch, macOS, Mac and Siri are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service
  • Sony WH-H910N | Help Guide - Page 114
    Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service
  • Sony WH-H910N | Help Guide - Page 115
    Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) What can I do to solve a problem? If the headset does not function as expected, try the following steps to resolve the issue. Find the symptoms of the issue in this Help Guide, and try any corrective actions listed. Charge
  • Sony WH-H910N | Help Guide - Page 116
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Unable to turn on the headset. Make sure the battery is fully charged. The headset cannot be turned on while charging the battery. Remove the
  • Sony WH-H910N | Help Guide - Page 117
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Charging cannot be done. Be sure to use the supplied USB Type-C cable. Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer. Make sure that the USB AC adaptor is
  • Sony WH-H910N | Help Guide - Page 118
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Check that you are using the supplied USB Type-C cable. Related Topic Charging the headset 5-007-092-11
  • Sony WH-H910N | Help Guide - Page 119
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) The headset cannot be charged even if connecting the headset to a computer. Check that the supplied USB Type-C cable is properly connected to the USB port of the computer. Check that the headset and the computer are
  • Sony WH-H910N | Help Guide - Page 120
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) The remaining battery charge of the headset is not displayed on the screen of smartphone. Only the iOS devices (including iPhone/iPod touch) which support HFP (Hands-free Profile), and Android smartphone (OS 8.1 or
  • Sony WH-H910N | Help Guide - Page 121
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) No sound Check that both the headset and the connected device (i.e., smartphone) are turned on. Check that the headset and the transmitting Bluetooth device are connected via Bluetooth A2DP. Turn up the volume if it
  • Sony WH-H910N | Help Guide - Page 122
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Low sound level Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. 5-007-092-11(2) Copyright 2019 Sony Corporation 122
  • Sony WH-H910N | Help Guide - Page 123
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Low sound quality Turn down the volume of the connected device if it is too loud. Keep the headset away from a microwave oven, wireless LAN device, etc. Bring the headset closer to the Bluetooth device.
  • Sony WH-H910N | Help Guide - Page 124
    Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Sound skips frequently. Set the headset to "Priority on stable connection" mode. For details, see "About the sound quality mode". Remove any obstacles between the antenna of the connecting In this case, put instructions
  • Sony WH-H910N | Help Guide - Page 125
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) The noise canceling effect is not sufficient. Make sure that the noise canceling function is turned What is noise canceling? Using the noise canceling function 5-007-092-11(2) Copyright 2019 Sony Corporation 125
  • Sony WH-H910N | Help Guide - Page 126
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Pairing cannot be done. Bring the headset it retains pairing information for the headset (iPhone or other device). In this case, delete the pairing information for the headset from the device and pair them again.
  • Sony WH-H910N | Help Guide - Page 127
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) One-touch connection (NFC) does not work. Keep the smartphone close to the N-mark on the headset until the smartphone responds. If it still does not respond, slowly
  • Sony WH-H910N | Help Guide - Page 128
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Unable to make a Bluetooth connection. Check that the headset is turned on. Check that the Bluetooth device is turned on and the Bluetooth function is on. If the headset automatically connects to the last connected
  • Sony WH-H910N | Help Guide - Page 129
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Distorted sound Keep the headset away from a microwave oven, wireless LAN device, etc. 5-007-092-11(2) Copyright 2019 Sony Corporation 129
  • Sony WH-H910N | Help Guide - Page 130
    Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) The Bluetooth wireless communication range is short, or the sound skips. Set the headset to "Priority on stable connection device In this case, put the Bluetooth instructions apps or restarting your smartphone. Related Topic
  • Sony WH-H910N | Help Guide - Page 131
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) The headset does not operate properly. Reset the headset. This operation does not delete Resetting the headset Initializing the headset to restore factory settings 5-007-092-11(2) Copyright 2019 Sony Corporation 131
  • Sony WH-H910N | Help Guide - Page 132
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Cannot hear a person on a call. Check that both the headset and the connected device (i.e., smartphone) are turned on. Turn up the volume of the connected device and the volume of the headset if they are too low.
  • Sony WH-H910N | Help Guide - Page 133
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Low voice from callers Turn up the volume of the headset and the connected device. 5-007-092-11(2) Copyright 2019 Sony Corporation 133
  • Sony WH-H910N | Help Guide - Page 134
    Help Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N) Resetting the headset If the headset cannot be turned on or cannot be operated even when . Related Topic Initializing the headset to restore factory settings 5-007-092-11(2) Copyright 2019 Sony Corporation 134
  • Sony WH-H910N | Help Guide - Page 135
    Guide Wireless Noise Canceling Stereo Headset h.ear on 3 Wireless NC (WH-H910N , and deletes all pairing information. In this case, delete the pairing information for the headset from operate correctly even after initializing, consult your nearest Sony dealer. Note If you have updated the software
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
Help Guide
Wireless Noise Canceling Stereo Headset
h.ear on 3 Wireless NC (WH-H910N)
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the
following:
Getting started
What you can do with the
Bluetooth
function
About the voice guidance
Supplied accessories
Checking the package contents
Folding the headset
Parts and controls
Location and function of parts
About the indicator
Power/Charging
Charging the headset
1