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Sony WH-CH500 Help Guide

Sony WH-CH500 Manual

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Sony WH-CH500 | Help Guide - Page 1
Help Guide Wireless Stereo Headset WH-CH500 Use this manual if you encounter any problems, or have any questions. Getting started What you can do with the Bluetooth function About voice guidance Supplied accessories Checking the package contents Parts and controls Location and function of parts
Sony WH-CH500 | Help Guide - Page 2
(Windows 10) Pairing and connecting with a computer (Windows 8/Windows 8.1) Pairing and connecting with a computer (Windows 7) Connecting to a paired computer (Windows 10) Connecting to a paired computer (Windows 8/Windows 8.1) Connecting to a paired computer (Windows 7) Other Bluetooth devices
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information Precautions Trademarks Customer support websites Troubleshooting What can I do to solve a problem? Power/Charging The headset is not turned on. Charging cannot be done. Charging time is too long. The headset cannot be recognized by a computer. The remaining battery charge of the headset
Sony WH-CH500 | Help Guide - Page 4
Unable to make a Bluetooth connection Distorted sound The Bluetooth wireless communication range is short, or the sound skips. The headset does not operate properly Cannot hear a person on a call. Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the
Sony WH-CH500 | Help Guide - Page 5
Help Guide Wireless Stereo Headset WH-CH500 What you can do with the Bluetooth function The headset uses BLUETOOTH ® wireless technology, allowing you to listen to music or make phone calls wirelessly. Listening to music You can receive audio signals from a smartphone or music player to enjoy music
Sony WH-CH500 | Help Guide - Page 6
Help Guide Wireless Stereo Headset WH-CH500 About voice guidance You will hear voice guidance in the following situations via the headset. When powering on: "Power on" When powering off: "Power off" When entering pairing mode: "BLUETOOTH pairing" When establishing a Bluetooth connection: "BLUETOOTH
Sony WH-CH500 | Help Guide - Page 7
Help Guide Wireless Stereo Headset WH-CH500 Checking the package contents After opening the package, check that all items in the list are included in the package. If items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Stereo Headset (1) Micro-USB cable (approx.
Sony WH-CH500 | Help Guide - Page 8
Help Guide Wireless Stereo Headset WH-CH500 Location and function of parts 1. Headband 2. L mark 3. left unit 4. Tactile dot The left unit has a tactile dot. 5. Slider Slide to adjust the length of the headband. 6. R mark 7. right unit 8. Built-in antenna A Bluetooth antenna is built into the
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. 13. Microphone Picks up the sound of your voice when talking on the phone. 14. Indicator (blue/red) Lights up in red while charging. Lights up in red or blue to indicate the power or communication status of the headset. Related Topic About the indicator Checking the remaining battery charge 4-731
Sony WH-CH500 | Help Guide - Page 10
Guide Wireless Stereo Headset WH-CH500 About the indicator You can check various statuses of the headset by the indicators. : Turns on in blue / : Turns on in red / - : Turns off Turning on - (flashes two times) Turning off (lights for about two seconds) Bluetooth status indication Pairing mode
Sony WH-CH500 | Help Guide - Page 11
When the remaining battery charge becomes low, the indicator turns from blue to red, except for pairing mode. 4-731-715-11(2) Copyright 2018 Sony Corporation 11
Sony WH-CH500 | Help Guide - Page 12
Help Guide Wireless Stereo Headset WH-CH500 Charging the headset The headset contains a lithium ion rechargeable battery. Charge the headset using the supplied micro-USB cable. 1 Connect the headset and an AC outlet. Use the supplied micro-USB cable and a USB AC adaptor to connect them. The
Sony WH-CH500 | Help Guide - Page 13
, dust or electrical shock. Never leave the headset in a parked car. When connecting to a computer, use the supplied micro-USB cable only, and be sure to connect them directly. Charging will not be completed properly by an indirect connection, such as via a USB hub. 4-731-715-11(2) Copyright 2018
Sony WH-CH500 | Help Guide - Page 14
Help Guide Wireless Stereo Headset WH-CH500 Available operating time The available operating times of the headset on a fully-charged battery are as follows: Bluetooth connection Music Playback time (SBC/AAC): Max. 20 hours About 60 minutes of music playback is possible after 15 minutes charging.
Sony WH-CH500 | Help Guide - Page 15
Help Guide Wireless Stereo Headset WH-CH500 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you turn on the headset, the indicator (blue) flashes two times, then the indicator (red) flashes. The indicator (red) flashes according to
Sony WH-CH500 | Help Guide - Page 16
E: 20% or lower (needs to charge) 4-731-715-11(2) Copyright 2018 Sony Corporation 16
Sony WH-CH500 | Help Guide - Page 17
Help Guide Wireless Stereo Headset WH-CH500 System requirements for battery charge using USB USB AC adaptor A commercially available USB AC adaptor capable of feeding in more than 0.5 A (500 mA) Personal Computer (As of December 2017) Computers
Sony WH-CH500 | Help Guide - Page 18
Help Guide Wireless Stereo Headset WH-CH500 Turning on the headset 1 Press and hold the button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 4-731-715-11(2) Copyright 2018 Sony Corporation 18
Sony WH-CH500 | Help Guide - Page 19
Help Guide Wireless Stereo Headset WH-CH500 Turning off the headset 1 Press and hold the button for about 2 seconds until the indicator (blue) turns off. Related Topic Turning on the headset 4-731-715-11(2) Copyright 2018 Sony Corporation 19
Sony WH-CH500 | Help Guide - Page 20
Help Guide Wireless Stereo Headset WH-CH500 How to make a wireless connection to Bluetooth devices You can enjoy music and hands-free calling with the headset wirelessly by using your device's Bluetooth function. Device registration (pairing) When using the Bluetooth function for the first time, you
Sony WH-CH500 | Help Guide - Page 21
Guide Wireless Stereo Headset WH-CH500 One-touch connection (NFC) with a smartphone (Android 4.1 or later) By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a Bluetooth connection refer to the operating instructions supplied with your Android
Sony WH-CH500 | Help Guide - Page 22
(One-touch connection switching). Related Topic How to make a wireless connection to Bluetooth devices Disconnecting the smartphone by one touch (NFC) Switching the device by one touch (NFC) Listening to music from a device via Bluetooth connection 4-731-715-11(2) Copyright 2018 Sony Corporation 22
Sony WH-CH500 | Help Guide - Page 23
Help Guide Wireless Stereo Headset WH-CH500 Disconnecting the smartphone by one touch (NFC) You can disconnect the headset from the connected smartphone by touching the headset with it. 1 Unlock the screen of the smartphone if it is locked. 2 Touch the headset with the smartphone. Touch the N-
Sony WH-CH500 | Help Guide - Page 24
Help Guide Wireless Stereo Headset WH-CH500 Switching the device by one touch (NFC) When the headset is connected with a Bluetooth device, if you touch an NFC -compatible smartphone on the headset, the headset is connected with the smartphone that was touched on the headset most recently (One-touch
Sony WH-CH500 | Help Guide - Page 25
Help Guide Wireless Stereo Headset WH-CH500 Pairing and connecting with an Android smartphone Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time.
Sony WH-CH500 | Help Guide - Page 26
of the smartphone, input "0000." The headset and smartphone are paired with each other and connected. You will hear a voice guidance "BLUETOOTH connected". If they are not connected, see "Connecting to a paired Android smartphone ." If [WH-CH500] does not appear on the display, try again from step
Sony WH-CH500 | Help Guide - Page 27
4-731-715-11(2) Copyright 2018 Sony Corporation 27
Sony WH-CH500 | Help Guide - Page 28
Help Guide Wireless Stereo Headset WH-CH500 Connecting to a paired Android connected to the last connected device, you will hear a voice guidance "BLUETOOTH connected". Check the connection status on the Android smartphone. If it is not connected, proceed to step 3. 3 Display the devices paired
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instructions supplied with your smartphone. In case that the pairing information for the headset has been deleted on the smartphone, the headset may go into pairing mode when turning on the headset. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting
Sony WH-CH500 | Help Guide - Page 30
Help Guide Wireless Stereo Headset WH-CH500 Pairing and connecting with an iPhone Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time. Before you
Sony WH-CH500 | Help Guide - Page 31
of the smartphone, input "0000." The headset and iPhone are paired with each other and connected. You will hear a voice guidance "BLUETOOTH connected". If they are not connected, see "Connecting to a paired iPhone." If [WH-CH500] does not appear on the display, try again from step 3. * A Passkey
Sony WH-CH500 | Help Guide - Page 32
Listening to music from a device via Bluetooth connection Initializing the headset to restore factory settings 4-731-715-11(2) Copyright 2018 Sony Corporation 32
Sony WH-CH500 | Help Guide - Page 33
Help Guide Wireless Stereo Headset WH-CH500 Connecting to a paired iPhone 1 Unlock the connected to the last connected device, you will hear a voice guidance "BLUETOOTH connected". Check the connection status on the iPhone. If it is not connected, proceed to step 3. 3 Display the devices paired
Sony WH-CH500 | Help Guide - Page 34
operating instructions supplied with your iPhone. In case that the pairing information for the headset has been deleted on the iPhone, the headset may go into pairing mode when turning on the headset. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with
Sony WH-CH500 | Help Guide - Page 35
Guide Wireless Stereo Headset WH-CH500 Pairing and connecting with a computer (Windows 10) You can register (pair) a Bluetooth compatible computer (Windows 10) and the headset with each other, and make a Bluetooth connection. You must pair a device with the headset to be able to make a Bluetooth
Sony WH-CH500 | Help Guide - Page 36
] tab, then click the [Bluetooth] button to turn on the Bluetooth function. 4. Select [WH-CH500], then click [Pair]. If passkey (*) input is required on the display of the computer, input "0000." The headset and computer are paired with each other and connected. You will hear a voice guidance
Sony WH-CH500 | Help Guide - Page 37
can only play music from one paired device at a time. Related Topic How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 10) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to
Sony WH-CH500 | Help Guide - Page 38
Help Guide Wireless Stereo Headset WH-CH500 Pairing and connecting with a computer (Windows 8/Windows 8.1) Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for
Sony WH-CH500 | Help Guide - Page 39
the computer, input "0000." The headset and computer are paired with each other and connected. You will hear a voice guidance "BLUETOOTH connected". If they are not connected, see "Connecting to a paired computer (Windows 8/Windows 8.1)." If [WH-CH500] does not appear on the display, try again from
Sony WH-CH500 | Help Guide - Page 40
can only play music from one paired device at a time. Related Topic How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 8/Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the
Sony WH-CH500 | Help Guide - Page 41
Help Guide Wireless Stereo Headset WH-CH500 Pairing and connecting with a computer (Windows 7) Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time
Sony WH-CH500 | Help Guide - Page 42
of the computer, input "0000." The headset and computer are paired with each other and connected. You will hear a voice guidance "BLUETOOTH connected". If they are not connected, see "Connecting to a paired computer (Windows 7)." If [WH-CH500] does not appear on the display, try again from step
Sony WH-CH500 | Help Guide - Page 43
make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 7) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 4-731-715-11(2) Copyright 2018 Sony Corporation 43
Sony WH-CH500 | Help Guide - Page 44
Help Guide Wireless Stereo Headset WH-CH500 Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer, you need to turn on the built-in Bluetooth adaptor. For whether or not a Bluetooth adaptor is incorporated, and for how to
Sony WH-CH500 | Help Guide - Page 45
3. Click [Connect]. The connection is established. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer. 45
Sony WH-CH500 | Help Guide - Page 46
mode when turning on the headset. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 10) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 4-731-715-11(2) Copyright 2018 Sony
Sony WH-CH500 | Help Guide - Page 47
Help Guide Wireless Stereo Headset WH-CH500 Connecting to a paired computer (Windows 8/Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer, you need to turn on the built-in Bluetooth adaptor. For whether or not a Bluetooth adaptor is incorporated, and
Sony WH-CH500 | Help Guide - Page 48
Panel] in the [Settings] charm. 4. Select [Hardware and Sound], then [Devices and Printers]. 5. Right-click [WH-CH500]. If [WH-CH500] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disabled Devices]. 6. Select [Connect] from the displayed menu. 48
Sony WH-CH500 | Help Guide - Page 49
may go into pairing mode when turning on the headset. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 8/Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 4-731
Sony WH-CH500 | Help Guide - Page 50
Help Guide Wireless Stereo Headset WH-CH500 Connecting to a paired computer (Windows 7) Before starting the operation, make sure of the following: Depending on the computer, you need to turn on the built-in Bluetooth adaptor. For whether or not a Bluetooth adaptor is incorporated, and for how to
Sony WH-CH500 | Help Guide - Page 51
mode when turning on the headset. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 7) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 4-731-715-11(2) Copyright 2018 Sony
Sony WH-CH500 | Help Guide - Page 52
Guide Wireless Stereo Headset WH-CH500 Pairing and connecting with other Bluetooth devices Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time
Sony WH-CH500 | Help Guide - Page 53
devices, but can only play music from one paired device at a time. Related Topic How to make a wireless connection to Bluetooth devices Connecting to a paired Bluetooth device Listening to music from a device via Bluetooth connection Initializing the headset to restore factory settings 4-731
Sony WH-CH500 | Help Guide - Page 54
Help Guide Wireless Stereo Headset WH-CH500 Connecting to a paired Bluetooth device 1 Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button.
Sony WH-CH500 | Help Guide - Page 55
How to make a wireless connection to Bluetooth devices Pairing and connecting with other Bluetooth devices Listening to music from a device via Bluetooth connection 4-731-715-11(2) Copyright 2018 Sony Corporation 55
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Guide Wireless Stereo Headset WH-CH500 Disconnecting Bluetooth connection (after use) 1 If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock the screen of the device if it is locked.) If using a device that does not support one-touch connection
Sony WH-CH500 | Help Guide - Page 57
Help Guide Wireless Stereo Headset WH-CH500 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the Bluetooth device via a Bluetooth connection. A2DP (
Sony WH-CH500 | Help Guide - Page 58
. Changing the call volume does not change the volume of music playback, and vice versa. Note If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio
Sony WH-CH500 | Help Guide - Page 59
Guide Wireless Stereo Headset WH-CH500 Controlling the audio device (Bluetooth connection) If the Bluetooth device supports AVRCP, you can control it on the headset. The functions available may vary depending on the Bluetooth device. Refer to the operating instructions supplied with your Bluetooth
Sony WH-CH500 | Help Guide - Page 60
Guide Wireless Stereo Headset WH-CH500 Disconnecting Bluetooth connection (after use) 1 If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock the screen of the device if it is locked.) If using a device that does not support one-touch connection
Sony WH-CH500 | Help Guide - Page 61
Help Guide Wireless Stereo Headset WH-CH500 Supported codecs A codec is an audio coding algorithm used when transmitting sound via a Bluetooth connetion. The headset supports the following 2 codecs for music playback via an A2DP connection: SBC and AAC. SBC This is an abbreviation for Subband Codec.
Sony WH-CH500 | Help Guide - Page 62
Help Guide Wireless Stereo Headset WH-CH500 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and
Sony WH-CH500 | Help Guide - Page 63
Volume for a call can be adjusted during a telephone conversation only. Volume during a call and volume during music playback can be adjusted independently. Changing the call volume does not change the volume wireless connection to Bluetooth devices Making a call Functions for a phone call 4-731-
Sony WH-CH500 | Help Guide - Page 64
Help Guide Wireless Stereo Headset WH-CH500 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP,
Sony WH-CH500 | Help Guide - Page 65
Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 4-731-715-11(2) Copyright 2018 Sony Corporation 65
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Wireless Stereo Headset WH-CH500 Functions for a phone call The available functions may vary depending on the profile supported by your smartphone or mobile phone. Even if the profile is the same, functions may vary depending on the smartphone or mobile phone. Refer to the operating instructions
Sony WH-CH500 | Help Guide - Page 67
Guide Wireless Stereo Headset WH-CH500 Disconnecting Bluetooth connection (after use) 1 If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock the screen of the device if it is locked.) If using a device that does not support one-touch connection
Sony WH-CH500 | Help Guide - Page 68
Help Guide Wireless Stereo Headset WH-CH500 Using the voice assist function (Google App) By using the Google App feature that comes with the Android smartphone, you can speak to the headset's microphone to operate the Android smartphone. 1 Set assistant and voice input settings on the Google App. On
Sony WH-CH500 | Help Guide - Page 69
Help Guide Wireless Stereo Headset WH-CH500 Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset's microphone to operate the iPhone. 1 Turn Siri on. On iPhone, select [Settings] - [Siri] to turn Siri on. The operation above is an
Sony WH-CH500 | Help Guide - Page 70
Help Guide Wireless Stereo Headset WH-CH500 Precautions On Bluetooth communications Bluetooth wireless technology operates within a range of about 10 m (30 feet). Maximum communication range may vary depending on obstacles (the human body, metal, walls, etc.) or electromagnetic environments.
Sony WH-CH500 | Help Guide - Page 71
using the headset, stop using the headset immediately. The earpads may deteriorate due to long term storage or use. If you have any questions or problems concerning this headset that are not covered in this manual, please consult your nearest Sony dealer. 4-731-715-11(2) Copyright 2018
Sony WH-CH500 | Help Guide - Page 72
Help Guide Wireless Stereo Headset WH-CH500 Trademarks The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United
Sony WH-CH500 | Help Guide - Page 73
Help Guide Wireless Stereo Headset WH-CH500 Customer support websites Please access the following support website to get the support information about your headset: For customers in the U.S.A: http://esupport.sony.com/ For customers in Canada: http://esupport.sony.com/CA/ For customers in Latin
Sony WH-CH500 | Help Guide - Page 74
Help Guide Wireless Stereo Headset WH-CH500 What can I do to solve a problem? If the headset does not function as expected, try the following steps to resolve the issue. Find the symptoms of the issue in this Help Guide, and try any corrective actions listed. Charge the battery/reset the headset.
Sony WH-CH500 | Help Guide - Page 75
Guide Wireless Stereo Headset WH-CH500 The headset is not turned on. Make sure the battery is charged enough to turn the headset on. The headset cannot be turned on while charging the battery. Remove the micro-USB cable from the headset, and then turn on the headset again. Related Topic Charging
Sony WH-CH500 | Help Guide - Page 76
Help Guide Wireless Stereo Headset WH-CH500 Charging cannot be done. Check that you are using the micro-USB cable supplied. Check that the micro-USB cable is connected to the headset and the computer firmly. Make sure that the USB AC adaptor is firmly connected to the AC outlet. Check that the
Sony WH-CH500 | Help Guide - Page 77
Help Guide Wireless Stereo Headset WH-CH500 Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Related Topic Charging the headset 4-731-715-11(2) Copyright 2018 Sony Corporation 77
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Help Guide Wireless Stereo Headset WH-CH500 The headset cannot be recognized by a computer. The micro-USB cable is not connected properly to the USB port of the computer. Check that the headset and the computer are directly connected, not via a USB hub. A problem may have occurred with the connected
Sony WH-CH500 | Help Guide - Page 79
Help Guide Wireless Stereo Headset WH-CH500 The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch. The remaining battery charge is shown only on the screen of an iPhone or iPod touch (iOS 5.0 or later) that supports HFP (Hands-free Profile). Make sure
Sony WH-CH500 | Help Guide - Page 80
Help Guide Wireless Stereo Headset WH-CH500 No sound Check that both the headset and the connected device (i.e., smartphone) are turned on. Check that the headset and the transmitting Bluetooth device are connected via Bluetooth A2DP. Turn up the volume if it is too low. Check that the connected
Sony WH-CH500 | Help Guide - Page 81
Help Guide Wireless Stereo Headset WH-CH500 Low sound level Turn up the volume of the headset and the connected device. 4-731-715-11(2) Copyright 2018 Sony Corporation 81
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Help Guide Wireless Stereo Headset WH-CH500 Low sound quality Turn down the volume if it is too loud. Keep the headset away from microwave ovens, Wi-Fi devices, etc. Bring the headset and the Bluetooth device closer together. Remove any obstacles between the headset and the Bluetooth device.
Sony WH-CH500 | Help Guide - Page 83
Help Guide Wireless Stereo Headset WH-CH500 Sound skips frequently. Remove any obstacles between the antenna of the Bluetooth device to be connected and the built-in antenna of the headset. The antenna of the headset is built into the part shown in the dotted line below. A: Location
Sony WH-CH500 | Help Guide - Page 84
Guide Wireless Stereo Headset WH-CH500 Pairing cannot be done. Bring the headset and the Bluetooth device within 1 m from each other. When you turn on the headset for the first time after purchasing, initializing, or repairing it, the headset enters pairing mode automatically. When you want to pair
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Help Guide Wireless Stereo Headset WH-CH500 One-touch connection (NFC) does nor work Check that the NFC function of the smartphone is set to On. If the smartphone is in a case, remove it. NFC reception sensitivity varies depending on the smartphone. If the connection repeatedly fails, connect/
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Help Guide Wireless Stereo Headset WH-CH500 Unable to make a Bluetooth connection Check that the headset is turned on. Check that the Bluetooth device is turned on and the Bluetooth function is on. If the headset automatically connects to the last connected Bluetooth device, you may fail to connect
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Help Guide Wireless Stereo Headset WH-CH500 Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc. 4-731-715-11(2) Copyright 2018 Sony Corporation 87
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Help Guide Wireless Stereo Headset WH-CH500 The Bluetooth wireless communication range is short, or the sound skips. Remove any obstacles between the antenna of the Bluetooth device to be connected and the built-in antenna of the headset. The antenna of the headset is built into the part shown in
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Help Guide Wireless Stereo Headset WH-CH500 The headset does not operate properly Reset the headset. Pairing information is not deleted by this operation. If you cannot use the headset even after resetting it, initialize the headset. Related Topic Resetting the headset Initializing the headset to
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Help Guide Wireless Stereo Headset WH-CH500 Cannot hear a person on a call. Check that both the headset and the connected device (i.e., smartphone) are turned on. Turn up the volume of the connected device and the volume of the headset if they are too low. Check the audio settings of the Bluetooth
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Help Guide Wireless Stereo Headset WH-CH500 Low voice from callers Turn up the volume of the headset and the connected device. 4-731-715-11(2) Copyright 2018 Sony Corporation 91
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Help Guide Wireless Stereo Headset WH-CH500 Resetting the headset If the headset cannot be turned on, or if it cannot be operated even when it is turned on, reset the headset. The headset is reset automatically when the charging starts. Pairing information and other settings are not deleted by this
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Help Guide Wireless Stereo Headset WH-CH500 Initializing the headset to restore factory settings Disconnect the micro-USB cable, turn off the headset, then press and hold the button and the - button simultaneously for more than 7 seconds. The indicator (blue) flashes 4 times ( ), and the