Ricoh Aficio MP 6000 Troubleshooting

Ricoh Aficio MP 6000 Manual

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Ricoh Aficio MP 6000 manual content summary:

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    the Copy/Document Server Function 3 Troubleshooting When Using the Facsimile Function 4 Troubleshooting When Using the Printer Function 5 Troubleshooting When Using the Scanner Function 6 Adding Paper, Toner and Staples 7 Clearing Misfeeds 8 Remarks Read this manual carefully before you use this
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    Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Important Contents of this manual are subject to change
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    about operating systems that are supported might also differ slightly from those of this machine. ❖ General Settings Guide Explains User Tools settings, and Address Book procedures such as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to
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    Layer) Encryption. • Change the user name and password of the administrator using Web Image Monitor. For details, see "Setting Up the Machine", Security Reference. Be sure to read this manual when setting the enhanced security functions, or user and administrator authentication. ❖ PostScript
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    Manual 1 Symbols ...1 1. When the Machine Does Not Operate As Wanted Indicators ...3 Panel Tone...4 Checking Machine Status and Settings 5 When the Function Status Indicator Lights Up in Red 8 When You Have Problems Operating the Machine 9 When a Job Is Not Performed 13 2. Troubleshooting Fax
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    4. Troubleshooting When Using the Printer Function When You Cannot Connect to the USB Interface 51 Messages Displayed When Installing the Printer Driver 52 Windows 2000...52 Windows XP, Windows Server 2003 53 Windows Vista...53 Messages Displayed When Using the Printer Function 54 Status
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    127 Access to the Machine 128 Maintaining Your Machine 129 Cleaning the Exposure Glass 129 Cleaning the Exposure Glass Cover 130 Cleaning the Auto Document Feeder 130 INDEX...132 v
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    vi
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    How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors. This symbol is located at the end of sections. It indicates where
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    2
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    Machine Does Not Operate As Wanted This chapter describes basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section describes Indicators displayed when the machine requires the user to remove misfed paper, add paper, or perform other procedures
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    users A Copier / toner request, if the machine's covers are opened and closed repeatedly within a short space of time, the beep alert might continue, even after normal status has resumed. Reference For details about enabling or disabling beep alerts, see "System Settings", General Settings Guide
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    Checking Machine Status and Settings Checking Machine Status and Settings You can check the machine's system status. ❖ Maintenance Info 1 You can check the following items under [Maintenance Info]: • [Remaining Toner] Displays the amount of remaining toner. • [No Staples] Displays the amount
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    items under [Machine Address Info]: • [Fax No.] Displays the machine's fax number. 1 • [H.323 Own Fax No.] Displays the machine's alias telephone number. • [SIP User Name] Displays the machine's SIP user name. • [Fax E-mail Account] Displays the machine's fax e-mail account. • [Machine IPv4
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    B Press each tab and check the contents. Checking Machine Status and Settings 1 C After checking the information, press [Exit]. The previous screen returns. Note ❒ [No Staple], [Punch Receptacle Full], [Output Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover
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    the code number shown in the display and contact your service representative. set. See "Network Settings", General Settings Guide. • Contact the administrator. • When the function key is still lit, even if you take the measures above, contact your service Printer Function" p.76 "Messages Displayed
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    and messages. 1 If other messages appear, follow the instructions displayed. Important ❒ Check the contact address and Serial No. of Machine shown in the call service message, and then contact your service representative. Problem Cause Solution "Please wait." ap- pears. This message appears
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    10 Problem Cause Solution "Memory is full. Do you want to store scanned file?" appears. The scanned originals ex- • Press [Store File] to store pages that ceed the number Size: Tray 2", "Tray Paper Size: Tray 3", General Settings Guide and "Copy Paper", About This Machine. Misfeeds occur
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    Tray 1-3 in copier mode or with the printer driver. Cannot print in duplex mode. You have selected a tray which is set to [1 Sided Copy] in [Tray Paper Settings] in [System Settings]. Set the tray to [2 Sided Copy] in [Tray Paper Settings] in [System Settings]. The user code entry screen is
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    Does Not Operate As Wanted Note ❒ If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommended paper. See "Copy Paper", About This Machine. 1 ❒ Using curled paper often causes misfeeds, soiled paper edges, or slipped po- sitions while
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    when print priority is set to "Interleave". See "Print Priority", General Settings Guide. : Simultaneous operations Function you want to se- Copier lect Facsimile Printer Web Document Server DeskTopBinder Document Transmission Transmission Operation/Manual Reception Operation Interrupt
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    Operate As Wanted Function you want to se- Copier lect Function in progress Transmission Operation/Manual Recep- tion Operation Scanning an orig inal for Transmission Memory Reception Reception Printing Received Data Printer Data Reception Printing Print Stapling Operations for
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    Copier lect Facsimile Interrupt Copying Reception Print Scanner TWAIN Document Server When a Job Is Not Performed Printer Transmission Operation/Manual Reception Operation documents are delivered. See "Output tray settings", General Settings Guide. ❒ While printing is in progress, scanning a
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    When the Machine Does Not Operate As Wanted 1 16
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    likely causes of and possible solutions for copier/document server function problems. Messages Displayed When Using the Copy/Document Server Function This section describes the machine's main messages. If other messages appear, follow the instructions they contain. Important ❒ If you cannot make
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    Troubleshooting When Using the Copy/Document Server Function Message Cause Solution 8"×101/2"KL, 8"×10"KL, 8KL, 16KKL, 210×340L, 210×182KL, 210×170KL. Select one of these sizes. Stapling capaci- The number of sheets per Check the stapler capacity. See "Supple- ty exceeded. set is over the
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    14"L, 8"×101/2"L, 8"×10"L, 8KL, 16KKL. Select one of these sizes. Maximum number of sets is nn. (A figure is placed at n.) The number of copies ex- You can change the maximum copy ceeds the maximum copy quantity. See "Max. Copy Quantity", quantity. General Settings Guide. File being stored
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    code entry display. 2 When printing under the copier or printer function, press the {Energy Sav- er} key only after printing has finished. Authentication has failed. The entered login user name or login password is not correct. Inquire the user administrator for the correct login user name
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    see p.99 "Adding Toner", p.105 "Removing Jammed Paper", p.118 "Removing Jammed Staples". If the sub-machine's display indicates that a cover is open, follow the instructions displayed. Cannot print from the sub-machine. Check the status of the sub-machine. The sub-machine's User Tools menu is open
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    Troubleshooting When Using the Copy/Document Server Function Message Cause Solution Cannot print from the sub-machine. Sub-machine will be Sort function. ble only when with Z-fold. 2 Sort mode is se- lected in Connect Copy. Reference p.9 "When You Have Problems Operating the Machine" 22
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    causes of and possible solutions for unclear copies. Problem Cause Solution Copies appear dirty. Copies appear dirty. service representative. Copies are too light. Toner bottle is almost empty. Add toner. See p.99 "Adding Toner". Copies are too light. Parts of images are not copied. Parts
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    Troubleshooting When Using the Copy/Document Server Function Problem Cause Solution Images D is blinking, ton- Add toner. See p.99 "Adding Toner". er is beginning to run out. Copies are blank. The original is not set cor- When using the exposure -document feeder (ADF) open when copying. 24
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    possible solutions for unclear copies. ❖ Basic Problem Cause Solution 2 Misfeeds occur frequently. The number of sheets Load paper only as high the side fences lightly, and then fences are set too tightly. reset it. Also, we recommend you set at least 20 sheets of thick paper. Misfeeds
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    copying. Check the document. See "Using [Data Security for Copying]", Printer Reference. Images are skewed. The side fence in the paper feed tray " and "Erase Center Width", General Settings Guide. In Erase Border, Erase Center, or Erase Center / Border mode, parts of the original image are not
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    General Settings Guide. 2 In Margin Adjustment There is a lack of margin Set a narrower margin with User Tools. mode, parts of the origi- space on the opposite You can set [Copier / Document Server Features], under [Edit], set [Orientation: Booklet, Magazine] properly. When using Combine, parts
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    the exposure glass, start with the first page to be copied. Furthermore, set [Face Down] in [Copy Eject Face Method in Glass Mode], [Input / Output] under [Copier / Document Server Features]. See "Input/Output", General Settings Guide. When using Duplex, copy is made Top to Bottom even though [Top
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    date of storage, and user name are shown. In to the printer screen, and setting again. Check print quality by printing out only the first set using the {Sample Copy} key. "Original is being scanned by another function. Please wait." ap- pears. Copier Connect Copy Problem Cause Solution
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    Troubleshooting When Using the Copy/Document Server Function Display During Connect Copy This section describes about the display during Connect Copy. Problem play] setting is off. Display] setting. [Connect Copy] is not dis- The cable connecting the Contact your service representative.
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    about causes and remedies if you cannot exit from Connect Copy. Problem Cause Solution There is no response Scanning is in progress. Press , or toner or other supplies need to be replaced. Follow the instructions displayed. For details, see p.87 "Loading Paper", p.99 "Adding Toner", and
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    Troubleshooting When Using the Copy/Document Server Function When Memory Is Full This section describes likely causes of and possible solutions for problems represents a changeable number. Press [Continue] ❒ If you set [Memory Full Auto Scan Restart] in User Tools to [ General Settings Guide. 32
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    3. Troubleshooting When Using the Facsimile Function This chapter explains likely causes of and possible solutions for facsimile function problems. Adjusting the Volume The following when a received document is printed. A Press the {User Tools/Counter} key. ANS700S B Press [Facsimile Features]. 33
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    Troubleshooting When Using the Facsimile Function C Check that [General Settings] screen appears. D Press [Adjust Sound Volume]. 3 E Press [Lower] or [Louder] to adjust the volume, and then press [OK]. F Press the {User Tools/Counter} key. The standby display appears. Note ❒ You can adjust the On
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    appear, follow their instructions. Message Cause problem with lems with facsim- the fax. ile. Data will be initialized. Record the code number shown in the display and contact your service to display the suspended function. Then, on the copier or document server screen, press the {Clear/Stop}
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    Troubleshooting been cleared. work using SmartDeviceMonitor for Admin or Web Image Monitor. Depending on the number of destinations to be updated, there Settings]. See "System Settings", General Settings Guide. LDAP server authentication has failed. Check the settings. The user name or password
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    by email, press user name Confirm correct login user name or or password. password number you entered is al- Settings], select [H.323 Settings], and network problems. ready registered on the gatekeeper by another {13-10} device. then check the alias telephone number is correctly programmed
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    In [Facsimile Features], under [Initial there are any is rejected by SIP server. Settings], select [SIP Settings], and network problems. {13-17} then check "SIP Server IP Address" and "SIP User Name" are correctly programmed. You can also use the Web Image Monitor for confirma- tion. See the
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    E-mail Account are cor- rectly programmed from [File Transfer] under [System Settings]. See "File Transfer", General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. • Check that the user ID and password for the computer in which the
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    log on to the there are any POP3/IMAP4 server. network problems. {15-02} • Check that the user name and password of the E-mail Account are correctly programmed using [File Transfer] under [System Settings]. See "File Transfer", General Settings Guide. You can also use the Web Image Monitor for
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    are any Cannot log on to the POP3/IMAP4 server. network problems. {15-12} • Check that the user name and password of the E-mail Account are correctly programmed from [File Transfer] under [System Settings]. See "File Transfer", General Settings Guide. You can also use the Web Image Monitor for
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    so this message is not displayed, and then the {Facsimile} key no longer lights. See "Parameter Settings", General Settings Guide. If you reconnect the machine to the network, be sure to set "Display" with User Parameters. ❒ If the paper tray runs out of paper, "Add paper." appears on the display
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    originals are not set." to "Off" in User Parameters. If this is set to "Off", when using Manual Dial you cannot receive by pressing the {Start} key. See "Parameter Settings", General Settings Guide. LAN-Fax Driver does not work. The entered login user name, login password, or driver encryption key
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    , Email TX group. in another group or designated in 1-5 of Transfer Box, transmission is canceled but an error message does not appear. See "Registering a Group", General Settings Guide. Results, routing e-mail 3 received via SMTP. ❖ Reception Problem The machine failed to print received fax
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    When You Cannot Send or Receive Fax Messages as Wanted Problem Cause Solution Misfeeds occur frequently. The , ton- Add toner. See p.99 "Adding Toner". er is beginning to run out. Received image is too light. • The image density has • Increase the scanning density. See been set too low. "
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    Troubleshooting When Using the Facsimile Function ❖ Others Problem Cause Solution All fax documents stored When about one by a security function if incorrect passwords are entered a certain number of times. Contact the administrator. [Prg. Dest.] or [Manual Entry] does not appear. This
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    service representative. ❒ The "Page" column gives the total number of pages. The "Page not sent" or "Page not received" column gives the number of pages not sent or received 3 successfully. ❒ You can display a destination with the User Parameters. See "Parameter Settings", General Settings Guide
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    Troubleshooting (for example, programmed numbers) will not be lost. However, if power is lost for about one hour because the main power switch is turned off, there is a power cut, or the power cable is removed, contents of the Fax memory are lost. Lost items will include any fax
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    an incoming Internet Fax from another party bypasses the SMTP server, even if reception is not successful, an Error Mail Notification is not sent to the sender. Note ❒ You can select to send Error Mail Notification with User Parameters. See "Pa- rameter Settings", General Settings Guide. ❒ If Error
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    Troubleshooting When Using the Facsimile Function 3 50
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    Function This chapter describes likely causes of and possible solutions for printer function problems. When You Cannot Connect to the USB Interface This section describes how to troubleshoot a problem related to USB connection. Problem Cause Solution The machine is not auto- The USB cable is
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    the printer driver. Message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run. Install the printer driver using [Add Printer] or [Install Printer]. Windows 2000 4 This section describes the procedure under Windows 2000. A On the [Start] menu, point to [Settings
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    Displayed When Installing the Printer Driver Windows XP, Windows Server 2003 This section describes the procedure under Windows XP or Windows Server 2003. A On the [Start] menu, click [Printers and Faxes]. B Click [Add a printer]. C Follow the instructions in Add Printer Wizard. If the CD
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    Troubleshooting When Using the Printer Function Messages Displayed When Using the Printer Function This section describes the principal ... Waiting... Offline Please wait. Resetting job... Setting change... Hex Dump Mode Problem This is the default ready message. The machine is ready for use
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    after your service representative. the card./ Problems with the wireless card./ the machine turned on. • The settings are not 4 Problems with the capacity of hard disk, or decrease the number of file system is full. files sent to the machine. Problem with Hard Disk. An error has occurred
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    - An error has occurred in Contact your service representative. ror. the font settings. Memory Overflow Maximum capacity of PCL 5e/6 or PostScript 3 list display has been exceeded. Reduce the value of [Resolution] in the printer driver. Alternatively, select [Frame Priority] from [Memory Usage
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    sales or service representative. An RPCS command error occurred. Check using the following procedure: • Check if the communication between the computer and the machine is working correctly. • Check if the correct printer driver is being used. • Check if the machine's memory size is set correctly
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    Troubleshooting When Using the Printer Function Message Cause Solution Data storage error. You tried to print a Sample Print, Locked Print, Hold Print, or Stored Print file, or to store a file in the document server when the HDD is malfunctioning. Contact your service representative. Document
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    be obtained. In [Printer Features], under [System], set [Memory Usage] to printer driver, istered in the machine. 4 the HDD's capacity for fonts and forms has been exceeded. Hardware Problem message appears again, contact your service representative. Hardware Problem: An error has occurred in
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    allocation error ry occurred. On the RPCS printer driver's [Print Quality] tab, open the [Change User Settings...] dialog box, and then, on the timeout occurred while connecting to the server for LDAP authentication or Windows Authentication. Check the status of the server. Output tray has
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    printer driver's [Print Quality] tab, open the [Change User Settings...] dialog box, and then, on the [Image Adjustments] tab, specify a lower value for "Resolution". Problem: Printer Font Error An error has occurred in Contact your service representative. the font settings max. number of files
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    does not start, contact your service representative. Note ❒ The contents of errors may be printed on the Configuration Page. Check the Configuration Page in conjunction with the error log. For details about how to print the Configuration Page, see "List / Test Print", General Settings Guide. 62
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    , or Stored print error, it is not deleted. The error is stored separately until the number of errors reaches 30. ❒ If the main power switch is turned off, the log is deleted. A Press the {Printer} key to display the printer screen. 4 ANS701S B Press [Error Log]. An error log list appears. 63
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    Troubleshooting When Using the Printer Function When You Cannot Print Use the following procedures if printing does not start even after performing [Print]. Problem ", General Settings Guide. User Tools/Counter} key, and then press [System Settings] on the display panel. On the [Interface Settings
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    - Admin. ed, there may be some delay before you can resume operation. Operations are not possible while this message is dis- played. [List / Test Print] is disabled. A mechanical error might Contact your service representative. have occurred. See "List/Test Print", General Settings Guide
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    Troubleshooting When Using the Printer or LPT2. ❖ For Windows 2000 4 A Click the [Start] button, point to [Settings], and then click [Printers]. B Click the icon of . ❖ For Windows XP Professional or Windows Server 2003 A Click the [Start] button, and then click [Printers and Faxes]. B Click the
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    problems that can occur when printing from a computer. Problem Cause Solution Print has smudges. Settings for thick paper have not been made when printing on thick paper in the bypass tray. • PCL 5e . If the [Toner saving] check box is selected in the printer driver settings, the entire page
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    Machine. Add toner. See p.99 "Adding Toner". When printing graphics, the output and the screen are different. If the printer driver is configured to use the graphics command, the graphics command from the machine is used to print. If you want to print accurately, set the printer driver to print
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    as follows: • Windows 2000/XP/Vista, Windows 2003 Server [PostScript Output Option] in [PostScript Options] on [Advanced...] on [Layout] tab in the printing preferences dialog box. • Mac OS 9.x [Printer Specifications] in the print dialog box. • Mac OS X [Set 3] tab in [Printer Features] in the
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    Troubleshooting When Using the Printer Function Problem Cause Solution User Settings...] dialog box, on the [Print Quality] tab in the RPCS printer driver. See the printer driver Help. Optional components connected to the machine are not recognized when using Windows 2000/XP/Vista and Windows
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    Problems Problem Cause Solution When using Windows 2000/XP/Vista or Windows Server 2003, combined printing or booklet printing does not come out as expected. The correct application or printer driver settings are not made. Make sure the application's paper size and orientation settings
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    Troubleshooting When Using the Printer Function Problem Cause Solution Printing by Bluetooth • A communication • Remove the machine from close reduce communication speed. • Bluetooth transmission speeds are not high. If the problem cannot be solved, contact your service representative. 4 72
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    expected. Problem Cause Solution The scanned image is The exposure glass or auto docu- Clean these parts. See p.129 dirty. ment feeder ( Originals", Copy/Document Server Reference. Images are scanned in rotated. If you set the original with its up- When placing a stack of originals per edge
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    browsed when specify- may not be correct: ing the destination fold- • IPv4 address er. • Subnet Mask Solution Check the settings. See "Network Settings", General Settings Guide. When the TWAIN Driver Cannot Be Started This section describes likely causes of and possible solutions for the TWAIN
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    solutions for the TWAIN driver failing to operate. Problem Cause Solution Stored files cannot be deleted. File names and passwords cannot be changed. function setting is not correct. Specify it correctly. See "Settings Required to Use the Network Delivery Scanner", General Settings Guide.
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    Troubleshooting When Using the Scanner Function Messages Displayed When Settings]. See "System Settings", General Settings Guide. LDAP server authentication has failed. Check the settings. The user name and pass- Make settings correctly for the user word differ from those name and the password
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    number of files which can be sent at the same time. Reduce the number of the selected files. The number of files exceeded the maximum number possible. Reduce the number System Settings]. See "System Settings", General Settings Guide. select destinations for sending by email, press [Select] for the
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    Troubleshooting When Using the Scanner Function Message Cause Solution Cannot find the specified path. Please check the settings. The destination computer name or folder name is invalid. Check whether the computer name and the folder name for the destination are correct. Exceeded max. number
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    been cancelled. Check [Max. Email Size] in Scanner Features. The maximum e-mail size has been exceeded. • Increase the size of [Max. E-mail Size]. • Set [Divide & Send E-mail] to [Yes (per Page)] or [Yes (per Max. Size)]. See "Send Settings", General Settings Guide. Sending the data has failed
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    then enter it again. See "Registering a Protection Code", General Settings Guide. Entered user code The entered user code is Check the authentication setting, and is not correct. incorrect. then specify a correct user code. Exceeded max. number of alphanumeric characters. The maximum enterable
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    exceeded max. number of pages per file. Cannot send the scanned data. The maximum number of pages per file has been exceeded. Reduce the number of pages in not. No paper. Load paper of one of No paper is set in the specified paper tray. the following sizes, then press [Start Printing]. Load paper
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    Troubleshooting Resolution and File Size", Scanner Ref- erence. Exceeded max. The number of scanned page capacity per pages exceeded maxi- file. Press mum error messages displayed on the client computer when using the TWAIN driver. Important ❒ If a message not described here appears, act
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    client computer. • Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine's protocol. See "Network Settings", General Settings Guide and "Using telnet", Network Guide. No response from the scanner. The machine is not connected to the network correctly. Check whether
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    Troubleshooting When Using the Scanner Function Message Cause Solution Cannot connect to the scanner. Check the network Access Mask settings in User Tools. An access mask is set is set as the machine's protocol. See "Network Settings", General Settings Guide and "Using telnet", Network Guide. •
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    being used wait. such as the copier func- tion. Insufficient mem- Memory user codes. Contact the administrator of the machine. Any of Login User The entered login user • Check the login user name, login Name, Login Pass- name, password, or driv- password, and driver encryption word or Driver
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    Troubleshooting When Using the Scanner Function 5 86
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    Toner and Staples This chapter describes troubleshooting paper other then letter size paper in Tray 1, contact your service representative. ❒ For paper types and sizes, see "Recommended to the right. While the paper is moving, a message instructing you to wait appears. Do not pull out the tray at
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    Adding Paper, Toner and Staples A Carefully pull out the paper tray until it stops. ANS051S B Square the paper and place it print side down. • Whole tray pulled out 6
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    Loading Paper Loading Paper into Tray 2 and 3 The following procedure describes loading paper into Tray 2 and 3. Important ❒ Various sizes of paper can be loaded in Tray 2 and 3 by adjusting the positions of side fence and end fence. ❒ Check the paper edges are aligned at the right side. ❒ Do not
  • Ricoh Aficio MP 6000 | Troubleshooting - Page 98
    Adding Paper, Toner and Staples Loading Paper into the Large Capacity Tray (LCT) The following procedure describes loading paper into the large capacity tray (LCT). Important ❒ The LCT
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    C Press the {Down} key. The key blinks while the bottom plate is moving down. Loading Paper ANS033S D Load paper by repeating steps B and C. E Close the top cover of the large capacity tray (LCT). Note ❒ The tray can hold up to 4,000 sheets. 6 Loading Paper in the Interposer The following
  • Ricoh Aficio MP 6000 | Troubleshooting - Page 100
    Adding Paper, Toner and Staples A Load paper orderly. AMS056S B Adjust the side fence to the paper size. 6 AMS057S Note ❒ To set the paper in the interposer, align the orientation of originals in the ADF as shown below. 92 ANR026S
  • Ricoh Aficio MP 6000 | Troubleshooting - Page 101
    and paper are placed. Select [On] in [Letterhead Setting] under [Copier / Document Server Features], and then place the original and paper as shown below. See "Letterhead Setting", General Settings Guide. When printing with the printer function, placement orientation is the same. For printing using
  • Ricoh Aficio MP 6000 | Troubleshooting - Page 102
    Adding Paper, Toner and Staples Changing the Paper Size This section describes how to you are following the appropriate procedure before you begin. Note ❒ Be sure to select the paper size with User Tools. If you do not, misfeeds might occur. ❒ Fan the paper before loading. ❒ Straighten curled or
  • Ricoh Aficio MP 6000 | Troubleshooting - Page 103
    C Release the lock on the side fence. Changing the Paper Size ANS023S D While pressing down the release lever, slide the side fence until they are aligned the paper size you want to load. 6 ANS024S E Slide the end fence until it is aligned with the size of paper to you want to load. ANS025S 95
  • Ricoh Aficio MP 6000 | Troubleshooting - Page 104
    Adding Paper, Toner and Staples F Square the paper and load it print side down. Re-lock the side fence again. as an example. Important ❒ Following paper sizes that are not selected automatically. • 11"×15"L, 11"×14"L, 10"×15"L, 81/4"×14"L, 8"×101/2"L, 210×340L, 210×182K, 210×170K A Press the
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    B Press [System Settings]. Changing the Paper Size C Press [Tray Paper Settings] tab. 6 D Select the tray for which you want to change the paper settings. Press either of [Tray Paper Size: Tray 2] and [Tray Paper Size: Tray 3]. 97
  • Ricoh Aficio MP 6000 | Troubleshooting - Page 106
    Adding Paper, Toner and Staples E Select the loaded paper size and feed direction, and then press [OK]. The set paper size and feed direction is displayed. 6 F Press the {User Tools/Counter} key. The initial display is shown. Note ❒ If you want to print on paper that is selected automatically after
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    your clothes or skin when removing a paper jam or replacing toner. If your skin comes into contact with toner, wash the affected area thoroughly with soap and water. • If toner gets on your clothing, wash with cold water. Hot water will set the toner into the fabric and may make removing the stain
  • Ricoh Aficio MP 6000 | Troubleshooting - Page 108
    can check name of the required toner name and the replacement procedure using the "D Add Toner" screen. ❒ Press [System Status] to check contact number for consumables' order. For system status, see p.5 "Checking Machine Status and Settings". 6 Inserting Toner The following describes how to replace
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    service representative for recycling through our recycling system. If you discard it on your own, treat it as general plastic waste material. Sending Fax Messages When Toner is no toner left, you can still send fax documents. Important ❒ If number of communications executed after the toner has run
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    Adding Paper, Toner and Staples Adding Staples This section describes what to do when staples need replacing. Important ❒ Stapling failures or jams may occur if you use a staple
  • Ricoh Aficio MP 6000 | Troubleshooting - Page 111
    Adding Staples Note ❒ If you cannot pull out the upper unit of the cartridge, there are staples remain- ing inside the cartridge. Use all the staples, do not add more. 3,000 Sheet-100 Sheet Staple Finisher The following procedure describes how to add staples to the 3,000 Sheet-100 Sheet Staple
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    Adding Paper, Toner and Staples Booklet Finisher (Saddle Stitch) The following procedure describes how to add staples to the Booklet Finisher. 6 104 ANS060S
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    : • The inside of the machine could be very hot. Do not touch any parts other than specified in this document when removing misfed paper. Otherwise, it may cause burn off the operation switch. If you do, your copy settings will be lost. ❒ To prevent misfeeds, do not leave any torn scraps of paper
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    Clearing Misfeeds Locating Jammed Paper If a misfeed happens, remove the misfed paper or original following the procedures stated on the sticker on the rear of main unit front cover. A misfeed has occurred in the place corresponding to the letter displayed on the control panel. 7 106 ANS101S
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    Removing Jammed Paper A Press the key of the section from where you want to remove the jammed pa- per. B After each step is complete, press [Next]. To go back to the previous step, press [Previous]. C When the jammed paper is entirely removed, restore the machine to its original state. 7 Note ❒
  • Ricoh Aficio MP 6000 | Troubleshooting - Page 116
    Clearing Misfeeds When A Is lit This section describes how to remove jammed paper when A is lit. BFQ001S When B Is lit This section describes how to remove jammed paper when B is lit. 7 ANS003S When C Is lit This section describes how to remove jammed paper when C is lit. 108 BFQ008S
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    Removing Jammed Paper When D Is lit This section describes how to remove jammed paper when D is lit. When E Is lit BFQ002S 7 This section describes how to remove jammed paper when E is lit. BFQ003S 109
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    Clearing Misfeeds When F Is lit This section describes how to remove jammed paper when F is lit. BFQ004S 7 110
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    Removing Jammed Paper When N Is Lit This section describes how to remove jammed paper when N1-N3 is lit (when ZFolding Unit is installed). When N1 is lit When N2 or N3 is lit ANS008S 7 ANS009S 111
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    Clearing Misfeeds When P Is Lit This section describes how to remove jammed paper when P1-P2 is lit. When P1 is lit When P2 is lit 7 ANS010S ANS011S 112
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    Removing Jammed Paper When Q Is lit This section describes how to remove jammed paper when Q is lit (when Interposer is installed). ANS012S 7 113
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    Clearing Misfeeds When R Is Lit This section describes how to remove jammed paper when R1-R12 is lit. 3,000 Sheet-50 Sheet Staple Finisher 7 114 BFQ005S
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    3,000 Sheet-100 Sheet Staple Finisher Removing Jammed Paper 7 BFQ009S 115
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    Clearing Misfeeds Booklet Finisher (Saddle Stitch) 7 116 BFQ006S BFQ007S
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    ). 7 ANS018S Note ❒ Inside the finisher, or inside the front cover, there is a sticker explaining how to remove misfed paper. ❒ If a detailed removal instruction appears on the right of the screen, follow it. ❒ You can also use the procedure indicated in [System Status] to remove jammed paper. 117
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    Clearing Misfeeds Removing Jammed Staples This section describes how to remove jammed staples. Important ❒ Curled paper may cause staples to jam. To avoid this, turn copy paper over in the tray. ❒ When the finisher is installed, after removing jammed staples, staples will not be ejected the first
  • Ricoh Aficio MP 6000 | Troubleshooting - Page 127
    Removing Jammed Staples 3,000 Sheet-100 Sheet Staple Finisher The following procedure describes how to remove jammed staples from the 3,000 Sheet-100 Sheet Staple Finisher. 7 BFQ010S 119
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    Clearing Misfeeds Booklet Finisher (Saddle Stitch) The following procedure describes how to remove jammed staples from the Booklet Finisher. 7 120 ANS062S
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    Removing Punch Waste Removing Punch Waste This section describes how to remove punch waste. Note ❒ While "Hole Punch Receptacle is full." is displayed, you cannot use the Punch function. 3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher The following procedure describes how to remove punch
  • Ricoh Aficio MP 6000 | Troubleshooting - Page 130
    Clearing Misfeeds C Reinstall the punch waste box. ADB034S D Close the front cover of finisher. "Hole Punch Receptacle is full." disappears. Note ❒ If you do not reinstall the punch waste box in Step C, the "Hole Punch Re- ceptacle is full." message continues to be displayed. ❒ If the message is
  • Ricoh Aficio MP 6000 | Troubleshooting - Page 131
    Removing Punch Waste B Pull out the punch waste box carefully, and then remove punch waste. ANS020S C Reinstall the punch waste box. ANS021S 7 D Close the finisher front cover. "Hole Punch Receptacle is full." disappears. Note ❒ If you do not reinstall the punch waste box in Step C, the "Hole
  • Ricoh Aficio MP 6000 | Troubleshooting - Page 132
    Clearing Misfeeds 7 124
  • Ricoh Aficio MP 6000 | Troubleshooting - Page 133
    where you are using the machine is well ventilated and spacious. Good ventilation is especially important when the machine is used heavily. • Temperature: 10-32 °C (50-89.6 °F) (humidity to be 54% at 32 °C, 89.6 °F) • Humidity: 15-80% (temperature to be 27 °C, 80.6 °F at 80%) • A strong and level
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    Remarks Environments to avoid • Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature changes can cause condensation to form inside the machine.)
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    cord. Power sources not specified on the inside front cover of this manual and extension cords are electric shock or fire hazards. • Power cords cord is damaged (exposure of the core, disconnection, etc.), contact your service representative to change a new one. Operating the machine with a damaged
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    near the power source, providing the clearance areas shown. ZGVY510E 1. Rear: 5 cm (2") or more 2. Right: 4 cm (1.6") or more 3. Front: 70 cm (27.5") or more 4. Left: 10 cm (4") or more Note ❒ For the required space when options are installed, contact your
  • Ricoh Aficio MP 6000 | Troubleshooting - Page 137
    benzene. If such substances get inside the machine or melt plastic parts, a failure might occur. ❒ Do not clean parts other than those explicitly specified in this manual. Other parts should only be cleaned by your service representative. ❖ How to maintain Cleaning the machine Wipe the machine with
  • Ricoh Aficio MP 6000 | Troubleshooting - Page 138
    Remarks Cleaning the Exposure Glass Cover The following procedure describes how to clean the exposure glass cover. Cleaning the Auto Document Feeder The following procedure describes how to clean the ADF. A Clean the white sheet of the ADF. Clean 1 and 2. 8 AMJ031S B Pull the lever. 130 ZGUH700J
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    C Wipe the scanning glass. Maintaining Your Machine ZGUH710J 8 131
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    Send or Receive Fax Messages as Wanted, 43 Cannot Send Scanned Files, 74 Changing the Paper Size, 94 Tray 2 and 3, 94 Changing to a Size that is Not Automatically Detected, 96 Checking Machine Status and Settings, 5 Checking the Error Log, 63 Cleaning the Auto Document Feeder, 130 Cleaning the
  • Ricoh Aficio MP 6000 | Troubleshooting - Page 141
    , 75 T Toner, 99, 101 Transmission Printer Driver, 52 When a Message Is Displayed on the Client Computer, 82 When an Indicator to the Right of a Function Key is Lit, 8 When Memory is Full, 46 When the Machine Does Not Operate As wanted, 3 Windows 2000, 52 Windows Server 2003, 53 Windows Vista, 53 Windows XP
  • Ricoh Aficio MP 6000 | Troubleshooting - Page 142
    134 EN USA D052-7452
  • Ricoh Aficio MP 6000 | Troubleshooting - Page 143
    of Windows XP are as follows: Microsoft® Windows® XP Professional Microsoft® Windows® XP Home Edition Microsoft® Windows® XP Media Center Edition Microsoft® Windows® XP Tablet PC Edition • The product names of Windows Vista are as follows: Microsoft® Windows Vista® Ultimate Microsoft® Windows Vista
  • Ricoh Aficio MP 6000 | Troubleshooting - Page 144
    Operating Instructions Troubleshooting Type for 8060/MP 6000/LD260/Aficio MP 6000 Type for 8070/MP 7000/LD270/Aficio MP 7000 Type for 8080/MP 8000/LD280/Aficio MP 8000 EN USA D052-7452
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Operating Instructions
Troubleshooting
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in "About This Machine" before using the machine.
When the Machine Does Not Operate As Wanted
Troubleshooting When Using the Copy/Document Server Function
Troubleshooting When Using the Facsimile Function
Troubleshooting When Using the Printer Function
Troubleshooting When Using the Scanner Function
Adding Paper, Toner and Staples
Clearing Misfeeds
Remarks
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8