Netgear AC791L User Guide

Netgear AC791L Manual

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  • Netgear AC791L | User Guide - Page 1
    User Guide Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
  • Netgear AC791L | User Guide - Page 2
    Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L Support Contact your Internet service provider for technical support. Compliance For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory compliance document before connecting the power supply. Trademarks
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    Charger 13 Charge the Battery Using Your Computer 13 Use Your Jetpack to Charge a Mobile Device 14 Access the SIM Card 15 Power the Jetpack On and Off 16 Power On 16 Power Off 16 Using the Navigate/Select Buttons 16 Manage Your Jetpack and Settings 17 NETGEAR AirCard App for Smartphones
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    Settings 43 Download Your Jetpack's Settings 43 Restore Your Jetpack's Settings 43 Reset the Jetpack to Factory Default Settings 44 Reset the Jetpack to Factory Settings From the Jetpack Display 45 Reset the Jetpack to Factory Settings From the Jetpack Admin Website . . 45 Extend Battery Life
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    Internet Status Details 69 Display Diagnostic Information 70 View Jetpack Support 70 Turn On a SIM PIN Lock 71 Chapter 7 Troubleshooting Questions About Connecting Devices and Internet Access 73 Questions About the Jetpack Battery 74 Questions About Improving Wi-Fi Performance 75 Additional
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    Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L Environmental Specifications 80 Mechanical Specifications 80 Appendix B Tips and Safety Guidelines for Lithium-Ion Batteries Battery Tips 81 General Battery Safety 81 Appropriate Batteries and Chargers 82 Battery Disposal 82 6
  • Netgear AC791L | User Guide - Page 7
    following topics: • Package Contents • Meet Your Jetpack • Accessories • Install the Battery • Charge the Battery • Use Your Jetpack to Charge a Mobile Device • Access the SIM Card • Power the Jetpack On and Off • Manage Your Jetpack and Settings • NETGEAR AirCard App for Smartphones and Tablets 7
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    Left/Up Select Left Option Universal Charging Accessory Port and Jetpack Port Charge/Tether Select Center Option Navigate Right/Down Select Right Option Accessory Port Universal Charging Cable Connect this end to the Jetpack Bottom View/Top View Power Button Connect this end to the device US
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    Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L Operation Status Operations Power On Power Off. Display Wake-Up Power Indicator Actions To turn ON, press and hold the Power button for 2 seconds. To turn OFF, press and hold the Power button for 3 seconds. When the display is on, the first quick
  • Netgear AC791L | User Guide - Page 10
    ® 4G LTE Mobile Hotspot - AC791L Jetpack Display Display Indicators STATUS ICONS Network Signal Strength connected to your Jetpack. Tethered Mode Indicator displays when your Jetpack has a tethered connection. Battery Indicator displays the remaining battery charge and battery charging status.
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    ). Dock your Jetpack to charge its battery, boost signal strength, and extend coverage indoors and in areas with low signal strength. This cradle is built with an Ethernet port so that you can connect Ethernet-enabled devices like a router or laptop. • MIMO antenna. This external antenna boosts
  • Netgear AC791L | User Guide - Page 12
    LTE Mobile Hotspot - AC791L Install the Battery Before you use your Jetpack, be sure to charge the battery for at least three hours to ensure a full initial charge. When the battery needs recharging, follow the instructions in Charge the Battery on page 13.  To install the battery: 1. If the back
  • Netgear AC791L | User Guide - Page 13
    quickly press and release the Power button. Charge the Battery Using Your Computer To charge the battery using your computer, you must connect the Jetpack to the computer using the micro-USB cable that came with your Jetpack.  To charge the battery from the USB port on your computer: 1. Attach one
  • Netgear AC791L | User Guide - Page 14
    ® 4G LTE Mobile Hotspot - AC791L The Battery icon on the Jetpack display indicates the percentage of remaining battery charge. When the battery is fully charged, a notification tells you that the battery is fully charged and to remove from power. Use Your Jetpack to Charge a Mobile Device The
  • Netgear AC791L | User Guide - Page 15
    ® 4G LTE Mobile Hotspot - AC791L Access the SIM Card Your Jetpack comes with a preinstalled SIM card.  To access the SIM card: 1. If the back cover is attached to the Jetpack, remove the back cover by lifting at the notch on either corner of the Jetpack. 2. Remove the battery. The SIM card is
  • Netgear AC791L | User Guide - Page 16
    ® 4G LTE Mobile Hotspot - AC791L Power the Jetpack On and Off Power On Press the Power button until the Jetpack display lights up. After the initial startup screens display, the Home screen and menu options are available. Power Off Press and hold the Power button until the display shows Shutting
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    Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L In this example, the Wi-Fi Name/Password screen opens. The center and right Navigation/Select buttons correspond to the onscreen Exit and Next selections. To select Next, tap the Navigation/Select button on the right. The left, center, and right
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    LTE Mobile Hotspot - AC791L NETGEAR AirCard App for Smartphones and Tablets Download the complimentary mobile app from www.netgear.com/AirCardApps or from the other sources listed here. Use this app to view your Jetpack's settings, connection status, and data usage information from your smartphone
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    USB connection and how to manage Jetpack basics from the Jetpack display and the Jetpack Admin website. The chapter covers the following topics: • Using Your Jetpack for the First Time • Connect to the Jetpack Using Wi-Fi • Configure a Tethered Connection • Jetpack Admin Website • Monitor Data Usage
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    AC791L Using Your Jetpack for the First Time The first time you use your Jetpack, do the following: 1. Charge the battery. For information about how to charge the battery, see Charge the Battery on page 13. 2. Power on the Jetpack Fi device to your Wi-Fi network manually. If the device you are adding
  • Netgear AC791L | User Guide - Page 21
    . 4. When prompted, select Start. 5. Within 2 minutes, press the WPS button on your computer or Wi-Fi device. The computer or Wi-Fi device connects to the Jetpack Wi-Fi network. Configure a Tethered Connection Your Jetpack supports a direct connection through a USB cable to a Windows or Mac computer
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    - AC791L Note: The first time that you tether your Jetpack, drivers are loaded onto your computer to support it. If you use a USB connection for data transfer (and not just for charging your device) on a computer using Windows XP, you must install the device drivers. To download these drivers, sign
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    Jetpack Admin Home Page My Jetpack Home allows you to quickly access commonly used links and all available menu options for your Jetpack. Quick link menu options My Jetpack Home contains the following quick link menu options: • Manage My Jetpack • My Account & Tools • Help & Support Use Your Jetpack
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    ® 4G LTE Mobile Hotspot - AC791L Monitor Data Usage You can monitor data usage using the Jetpack display or the Jetpack Admin website. Monitor Data Usage on the Jetpack Display  To view estimated data usage on the Jetpack display: 1. Verify the Jetpack is powered on. 2. On the Home screen, use
  • Netgear AC791L | User Guide - Page 25
    the Jetpack Software on page 42. • SIM errors. Reboot the Jetpack. If the SIM error still displays, contact support. Jetpack Display  To view alerts on the Jetpack display: 1. Verify the Jetpack is powered on. 2. Read each alert that displays and follow any displayed instructions. Use Your Jetpack
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    ® 4G LTE Mobile Hotspot - AC791L View Alerts on the Jetpack Admin Website  To view alerts on the Jetpack Admin website: Active alerts display at the top of the page. Follow the instructions in each alert to address the conditions that caused it to display. Manage Messages You can view the number
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    ® 4G LTE Mobile Hotspot - AC791L Manage Messages From the Jetpack Admin Website  To manage messages from the Jetpack Admin website: 1. From the My Jetpack Home page, select Messages. Change the Password for the Jetpack Admin Website You can change the password for the Jetpack Admin website.  To
  • Netgear AC791L | User Guide - Page 28
    want to use it, you must turn it on. You can customize the Jetpack Wi-Fi settings to suit your preferences. The chapter covers the following topics: Profile • Show or Hide the Wi-Fi Settings • Change the Settings for a Jetpack Wi-Fi Network • Configure the Wi-Fi Channel • Specify the Wi-Fi Range
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    Wi-Fi profile. Select a Wi-Fi Profile From the Jetpack Admin Website  To select a WiFi profile: 1. From the Jetpack Admin website, select Wi-Fi. 2. Click a Wi-Fi profile button to select it. 3. Click the Save button to confirm. Your Jetpack uses the Wi-Fi profile that you selected. Customize the
  • Netgear AC791L | User Guide - Page 30
    Fi connections. 3. Below the Wi-Fi Password field, select or clear the Display On Jetpack Screen check box. 4. Click the Save button. Your settings are saved. Change the Settings for a Jetpack Wi-Fi Network Your Jetpack comes with a randomly generated and secured Wi-Fi network name and password that
  • Netgear AC791L | User Guide - Page 31
    ® 4G LTE Mobile Hotspot - AC791L  To change the Wi-Fi settings: 1. From the Jetpack Admin website home page, select Jetpack Settings > Wi-Fi. 2. To select a different profile, click a Wi-Fi profile button and click the Save button to confirm. Selecting a different Wi-Fi profile will disconnect
  • Netgear AC791L | User Guide - Page 32
    Jetpack® 4G LTE Mobile Hotspot - AC791L The following settings are available: • None. Anyone can access your Wi-Fi network without a password and you are responsible for charges incurred. NETGEAR recommends that you do not select this option. • WPA2 Personal AES. Strong security that is supported
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    4G LTE Mobile Hotspot - AC791L 3. Expand the Network Settings section. 4. Select a Wi-Fi channel from the Wi-Fi Channel menu. Best practice is to set the channel to Auto. The Jetpack chooses the channel that provides the least interference. 5. Click the Save button. Your settings are saved. Specify
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    Jetpack® 4G LTE Mobile Hotspot - AC791L 2. To select a different profile, click a Wi-Fi profile button and click the Save button to confirm. Selecting a different Wi-Fi profile will disconnect all current Wi-Fi connections. 3. Expand the Wi-Fi Options section. 4. Select a Wi-Fi Range radio button
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    ® 4G LTE Mobile Hotspot - AC791L Turn On the Guest Network  To turn on the guest Wi-Fi network using the Jetpack Admin website: 1. From the Jetpack Admin website home page, select Jetpack Settings > Wi-Fi. 2. Click the Guest Wi-Fi button. Selecting a different Wi-Fi profile will disconnect all
  • Netgear AC791L | User Guide - Page 36
    . • WPA2 Personal AES. Strong security that is supported by newer Wi-Fi devices (default). • WPA/WPA2. Strong security that is supported by most Wi-Fi devices. Wi-Fi devices that use either WPA or WPA2 can connect to the Jetpack. 5. Click the Save button. Your settings are saved. Customize the Wi-Fi
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     To set the number of devices that can connect to the Jetpack's Wi-Fi networks: 1. From the Jetpack Admin website home page, select Jetpack Settings > Wi-Fi. 2. To select a different profile, click a Wi-Fi profile button and click the Save button to confirm. Selecting a different Wi-Fi profile will
  • Netgear AC791L | User Guide - Page 38
    Turn Off Wi-Fi From the Jetpack Admin Website  To turn off Wi-Fi: 1. From the Jetpack Admin website home page, select Jetpack Settings > Wi-Fi. 2. Click the Turn Wi-Fi Off button. 3. Click the Save button. 4. When prompted, click the Save button to confirm. The Jetpack Wi-Fi signal is turned off
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    to stay on, all devices, including the tethered device, can connect to the Jetpack Wi-Fi network and access the Internet. Note: To tether your Jetpack to a computer, you must download the necessary device drivers using TRU-Install. For more information, see Configure a Tethered Connection on page 21
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    ® 4G LTE Mobile Hotspot - AC791L  To enable or disable Wi-Fi Multimedia: 1. From the Jetpack Admin website home page, select Jetpack Settings > Wi-Fi. 2. Click a Wi-Fi profile button to select it. 3. Expand the Wi-Fi Options section. 4. Select or clear the Wi-Fi Multimedia (WMM) setting. 5. Click
  • Netgear AC791L | User Guide - Page 41
    . The chapter covers the following topics: • Update the Jetpack Software • Back Up and Restore Jetpack Settings • Reset the Jetpack to Factory Default Settings • Extend Battery Life • Adjust the Jetpack Screen Settings • Set the Jetpack's Wi-Fi Sleep Settings • Use Airplane Mode • GPS Over Wi-Fi
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    4. Follow the onscreen instructions to update the software. Update the Software From the Jetpack Admin Website  To update the software and firmware manually: 1. From the Jetpack Admin website home page, select Jetpack Settings > Jetpack > Software Update. 2. Click the Check Now button. If an update
  • Netgear AC791L | User Guide - Page 43
    . 2. Click the Download button. The file (export.cfg) is saved to your Downloads folder. Restore Your Jetpack's Settings You can restore your Jetpack to its previous settings if you downloaded and saved the previous settings to your computer. Save your settings before resetting to factory defaults
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    location where the export.cfg file is stored. By default, Jetpack setting files are saved to your Downloads folder. 4. Click the Open button. 5. Click the Restore Now button. Your Jetpack is restored with the imported file settings. Reset the Jetpack to Factory Default Settings You can return your
  • Netgear AC791L | User Guide - Page 45
    ® 4G LTE Mobile Hotspot - AC791L Reset the Jetpack to Factory Settings From the Jetpack Display  To reset the Jetpack to its factory settings using the Jetpack display: 1. Verify the Jetpack is powered on. 2. Open the Settings menu and select Factory Reset. 3. Select Yes to confirm. A message
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    ® 4G LTE Mobile Hotspot - AC791L Extend Battery Life By default, the Jetpack is configured to optimize battery life. You can extend the battery life in several ways: • When you're not using your Jetpack, turn it off. • Tether your Jetpack to your computer using the micro-USB cable, and disable
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    section, select a brightness setting: • Bright. Brightens the Jetpack display. • Dim. Dims the Jetpack display and prolongs the battery life. 3. From the Screen timeout menu, select a value for the time-out. 4. To use Stealth mode, click the Stealth mode button. Stealth mode keeps the LCD screen off
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    ® 4G LTE Mobile Hotspot - AC791L Your settings are saved. Set the Jetpack's Wi-Fi Sleep Settings  To set the Jetpack's Wi-Fi sleep settings using the Jetpack display: 1. Verify the Jetpack is powered on. 2. Open the Settings screen and select Sleep. 3. Select a sleep setting. Your settings
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    - AC791L Turn Airplane Mode On or Off From the Jetpack Admin Website  To specify airplane mode using the Jetpack Admin website: 1. From the Jetpack Admin website home page, select Jetpack Settings > Jetpack > Preferences. 2. Click the Airplane mode button. 3. Click the Save button. The Jetpack
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    4G LTE Mobile Hotspot - AC791L 3. Read the agreement, select the I Agree check box, and click the Yes, proceed button. GPS Over Wi-Fi is enabled. Specify Universal Charging Settings The universal charging cable allows you to use your Jetpack to charge small, portable USB devices such as smartphones
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    settings to control which devices can connect to the Jetpack using Wi-Fi and the local area network (LAN). You can also specify custom rules about how Internet traffic is managed using port forwarding and port filtering. This chapter covers the following topics: • View Connected Devices • Manage
  • Netgear AC791L | User Guide - Page 52
    connecting later. When you block or unblock users, the Jetpack resets to activate the new settings. Any devices connected to the Jetpack are disconnected when the Jetpack resets. View Connected Devices From the Jetpack Display Connected devices are using the Jetpack Wi-Fi network or tethered to the
  • Netgear AC791L | User Guide - Page 53
    Hotspot - AC791L Manage Blocked Devices You can block devices using the Connected Devices page or by setting up MAC address filtering. See Block Connected Devices From the Jetpack Display on page 53. If the undesired device is not connected and you know the MAC address, you can manually add it
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    device details display. 3. Click the Block Device button. 4. When prompted, click the Block Device button again. The device cannot access your Wi-Fi network. View Blocked Devices From the Jetpack Display  To view blocked devices: 1. Verify the Jetpack is powered on. 2. Open the Connected Devices
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    ® 4G LTE Mobile Hotspot - AC791L View Blocked Devices From the Jetpack Admin Website  To view blocked devices: From the Jetpack Admin website home page, select Connected Devices > Blocked Devices. Unblock Devices From the Jetpack Display  To unblock a device: 1. Verify the Jetpack is powered on
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    ® 4G LTE Mobile Hotspot - AC791L Unblock Devices From the Jetpack Admin Website  To unblock a device: 1. From the Jetpack Admin website home page, select Connected Devices > Blocked Devices. 2. Select the device. 3. Click the Unblock Device button. The device is unblocked. Set Up MAC Filtering
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    Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L 2. From the MAC Filter Mode menu, select None. 3. Click the Save button. Your settings are saved. Use MAC Filtering to Block Devices You block (black list) certain devices from accessing the network by adding their MAC addresses
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    LTE Mobile Hotspot - AC791L  To use MAC filtering to allow specific devices: 1. From the Jetpack Admin website home page, select Jetpack Settings > Advanced > . 1. From the Jetpack Admin website home page, select Jetpack Settings > Advanced > Firewall. 2. Click the DMZ button. The Destination IP
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    Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L 3. Enter the IP address. 4. Click the Save button. Jetpack Admin website home page, select Jetpack Settings > Advanced > Firewall. 2. Click the VPN passthrough button. 3. Click the Save button. Your settings are saved. Configure Port Forwarding Port
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    Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L 2. Select the Port Forwarding button. 3. In the Application Name field, enter a name describing the application using the port. For example, enter RandomEmailApp. 4. In the IP field, enter the IP address of the server being accessed. 5. In the Port
  • Netgear AC791L | User Guide - Page 61
    ® 4G LTE Mobile Hotspot - AC791L 1. From the Jetpack Admin website home page, select Jetpack Settings > Advanced > Port Forwarding. 2. Select the Port Forwarding button. 3. Click the X button next to the entry. The port forwarding entry is removed. 4. Click the Save button. Your settings are saved
  • Netgear AC791L | User Guide - Page 62
    4G LTE Mobile Hotspot - AC791L  To add an application to the port filtering white list: 1. From the Jetpack Admin website home page, select Jetpack Settings > Advanced > Port Filtering. 2. Select White List from the Port Filtering menu. 3. In the Application Name field, enter a name that describes
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    Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L The port filtering entry is added to the list. 7. Click the Save button. Your settings are saved. Remove a Port Filtering Entry If port filtering is currently enabled and some ports are already in the list (black list or white list), you can remove any
  • Netgear AC791L | User Guide - Page 64
    6. Advanced Settings 6 This chapter provides information about how to configure advanced settings on your Jetpack. The chapter covers the following topics: • View or Change the Jetpack's IP Address and Subnet Mask • Configure DHCP • Set the DNS Mode • Set the Allowed Network Technology Mode • View
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    's LAN IP address displays in the IP Address field. The Jetpack's netmask displays in the Subnet Mask field. CAUTION: To avoid creating potential conflicts in the LAN, NETGEAR recommends that you do not change the IP address and subnet mask settings unless you are technically skilled and familiar
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    Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L Configure DHCP Dynamic Host Control Protocol (DHCP) automatically assigns an IP address to each device on the network and manages other network configuration information for devices connected to your network. You do not need to manually configure the
  • Netgear AC791L | User Guide - Page 67
    - AC791L Set the DNS Mode The DNS mode setting specifies how the DNS servers (that the DHCP clients are to communicate with) are obtained.  To set the DNS mode: 1. From the Jetpack Admin website home page, select Jetpack Settings > Advanced > DNS. 2. Select a DNS mode radio button: • Manual. The
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    to which your devices can connect. 3. Click the Save button. Your settings are saved. View Details About Your Jetpack You can view details about your Jetpack on the Jetpack display and on the Admin website. View Details About Your Jetpack on the Jetpack Display You can view details about your
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    ® 4G LTE Mobile Hotspot - AC791L  To view details about your Jetpack on the Jetpack display: 1. Verify the Jetpack is powered on. 2. Open the About screen . View Details About Your Jetpack on the Admin Website You can view information about your Jetpack's model, hardware, and software.  To view
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    ® 4G LTE Mobile Hotspot - AC791L Display Diagnostic Information The diagnostic page contains information that can be used by the technical support teams for troubleshooting purposes.  To display diagnostic information on the Admin website: 1. From the Jetpack Admin website home page, select About
  • Netgear AC791L | User Guide - Page 71
    ® 4G LTE Mobile Hotspot - AC791L  To view Jetpack support on the Admin website: From the Jetpack Admin website home page, select About Jetpack > Jetpack Support. Turn On a SIM PIN Lock The Jetpack's SIM security is disabled. You can turn on a PIN lock and enter a PIN.  To turn on a SIM PIN lock
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    7 This chapter provides suggestions for troubleshooting problems that might arise when you are using your Jetpack. The chapter includes the following sections: • Questions About Connecting Devices and Internet Access • Questions About the Jetpack Battery • Questions About Improving Wi-Fi
  • Netgear AC791L | User Guide - Page 73
    Mobile Hotspot - AC791L Questions About Connecting Devices and Internet Access Review this section for answers to questions about connecting and disconnecting devices and accessing the Internet. What do I do if I can't connect a device to the Jetpack? If you are experiencing problems connecting to
  • Netgear AC791L | User Guide - Page 74
    or visit the Microsoft support website and search for knowledge base article 928233. Questions About the Jetpack Battery Review this section for answers to questions about your Jetpack battery. Why can't I power on my Jetpack? Make sure that the battery is inserted in the Jetpack and that it is
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    - AC791L Questions About Improving Wi-Fi Performance Review this section about improving the Jetpack's Wi-Fi performance. Why is the Wi-Fi signal always low? If reception for your Jetpack is For more information, see Change the Password for the Jetpack Admin Website on page 27. Troubleshooting 75
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    supports it, try using the 5 GHz band Wi-Fi network. • Check the Wi-Fi interference by powering the Jetpack off and then powering it on to find a better Wi-Fi channel. • If the LTE network signal is low, consider using an external antenna like the MIMO Antenna or an AirCard Cradle from NETGEAR
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    A. System Requirements and Specifications This appendix covers the following topics: • System Requirements • Radio Frequency and Electrical Specifications • Software Specifications • Environmental Specifications • Mechanical Specifications A 77
  • Netgear AC791L | User Guide - Page 78
    AC791L System Requirements The following items are required for you to use your Jetpack: • One or more computers or Wi-Fi devices that support Wi-Fi (802.11ac/b/g/n). • The following web browsers are supported USB, connect to a USB 2.0 or USB 3.0 port. System Requirements and Specifications 78
  • Netgear AC791L | User Guide - Page 79
    Jetpack® 4G LTE Mobile Hotspot - AC791L Radio Frequency and Electrical Specifications Item Approvals Battery Software Specifications Item CDMA (3G) specification Data service 3GPP Wi-Fi specification Wi-Fi security and Supported Not supported Supported System Requirements and Specifications 79
  • Netgear AC791L | User Guide - Page 80
    Jetpack® 4G LTE Mobile Hotspot - AC791L Item OTASP (IS-683A, IS-683B, IS-683C) OTAPA PRL (Preferred Roaming List) Authentication Voice NAM Position location TTY/accessibility Mobile IP Network protocols (routing hardware) VPN Description Supported Supported Supported Supported Not supported
  • Netgear AC791L | User Guide - Page 81
    may get warm while charging and discharging; this is normal behavior for all batteries. • Use the wall charger and the USB cable that came with this device. • Use the latest firmware; check for software updates on a regular basis. • Device performance and runtime are affected by workload or
  • Netgear AC791L | User Guide - Page 82
    for anything other than its intended purpose. Appropriate Batteries and Chargers • Use only approved batteries in the device. Only purchase products and accessories recommended by NETGEAR or your carrier. Use of unapproved batteries, products, or accessories will void your warranty. • Do not use
  • Netgear AC791L | User Guide - Page 83
    NETGEAR part number 202-11519-01 Quality One part number OM791VW
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User Guide
Verizon Jetpack® 4G LTE Mobile
Hotspot - AC791L