Netgear AC1200-DOCSIS User Manual - All MSOs
Netgear AC1200-DOCSIS Manual
 |
View all Netgear AC1200-DOCSIS manuals
Add to My Manuals
Save this manual to your list of manuals |
Netgear AC1200-DOCSIS manual content summary:
- Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 1
AC1200 WiFi Cable Modem Router Model C6220 User Manual December 2016 202-11729-01 350 East Plumeria Drive San Jose, CA 95134 USA - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 2
to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. Conformity For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621. Compliance - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 3
10 Cable the Modem Router With a Simple Network 10 Cable Your Modem Router to a Router or Gateway 11 Activate Your Internet Service 13 Activate Your Internet Service With Comcast XFINITY 14 Use the Self-Activation Process to Set Up Your Internet Connection . . . . . 14 Call Comcast XFINITY to - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 4
AC1200 WiFi Cable Modem Router Model C6220 Chapter 5 Share a USB Storage Device Attached to the Modem Router USB Device Requirements 36 Connect a USB Storage Device to the Modem Router 36 Access a USB Drive Connected to the Modem Router From a Windows Computer 37 Map a USB Device to a Windows - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 5
Implements the Port Forwarding Rule 91 Set Up Port Triggering 91 Add a Port Triggering Service 92 Specify When to Use Port Triggering 93 Application Example: Port Triggering for Internet Relay Chat 94 Chapter 9 Troubleshooting Use LEDs to Troubleshoot 97 Cannot Log In to the Modem Router 97 - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 6
Modem Router • Front Panel • Rear Panel • Position Your Gateway • Cable Your Modem Router • Activate Your Internet Service • Activate Your Internet Service With Comcast XFINITY For more information about the topics covered in this manual, visit the support website at http://support.netgear.com. 6 - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 7
AC1200 WiFi Cable Modem Router Model C6220 Unpack Your Modem Router Your package contains the following items. Modem router Antennas (2) Ethernet cable Power adapter Figure 1. Package contents Front Panel The modem router status LEDs and buttons are on the front. Figure 2. Modem router front - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 8
AC1200 WiFi Cable Modem Router Model C6220 You can use the LEDs to verify status and connections. The following table lists and describes each LED and button on the front panel of the modem router. Table 1. LED and button descriptions LED Description WPS button with This button lets you use WPS - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 9
AC1200 WiFi Cable Modem Router Model C6220 Rear Panel The rear panel connections and buttons shown the following figure. LED On-Off switch Ethernet USB 2.0 port ports Reset button Figure 3. Modem router rear panel Coaxial cable connector Power On/Off button Power adapter input Position Your - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 10
AC1200 WiFi Cable Modem Router Model C6220 • Place the modem router away from electrical devices such as these: - Ceiling fans - Home security systems - Microwaves - Computers - Base of a cordless phone - 2.4 GHz cordless phone • Place the modem router away from large metal surfaces, large glass - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 11
by your cable company to connect the cable port on the modem router to a cable wall outlet. Note: If Charter is your cable Internet service provider (ISP), Charter recommends connecting your modem router directly to a cable wall outlet. If you must use a splitter, use a splitter that is rated at - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 12
With this setting, the modem router works as a bridge and the router behind it obtains a WAN IP address from the Internet service provider. 13. Click the Apply button. Your settings are saved. 14. Follow the instructions that came with your router to connect it to the modem router. Hardware Setup 12 - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 13
: 1. Visit your cable Internet provider's website and follow the onscreen instructions to activate your Internet service. Cable Internet Provider Contact Information Bright House Networks support.brighthouse.com 1-866-898-9101 Cablevision cablevision.com https://install.optimum.com/JointInstall - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 14
your modem router: • If the modem router is not visible, your cable Internet provider can give you instructions to verify why the modem router does not connect with your high-speed Internet service. • If the modem router is visible to your cable Internet provider, reboot the modem router. Check your - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 15
you about your modem router: • If the modem router is not visible, Comcast XFINITY can give you instructions to verify why the modem router does not connect with your high-speed Internet service. • If the modem router is visible to Comcast XFINITY, reboot the modem router. Check your online status - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 16
2. Connect to the Network and Access the Modem Router This chapter contains the following sections: • Connect to the Network • Types of Logins • Log In to the Modem Router 2 16 - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 17
WPS button on the modem router. 3. Within two minutes, on your WiFi-enabled computer or mobile device, press its WPS button or follow its instructions for WPS connections. Your WiFi-enabled computer or mobile device connects to the WiFi network. To find and select the WiFi network: 1. Make sure - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 18
you in to the modem router web pages from a web browser as admin. • e other way. If you cannot find this login information, contact your service provider. • WiFi network key or password. Your modem router is preset with a unique WiFi network name (SSID) and password for WiFi access. This information - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 19
AC1200 WiFi Cable Modem Router Model C6220 A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The first time you log in to the modem router, you are prompted to change the - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 20
3. Specify Initial Settings This chapter contains the following sections: • Specify the Cable Connection Starting Frequency • View Modem Router Initialization • Specify the Internet Connection Settings • Specify an IPv6 Internet Connection 3 20 - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 21
generated. For most Internet connections, you do not need to specify this information. If you must enter a starting frequency, contact your Internet service provider. To change the starting frequency: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 22
AC1200 WiFi Cable Modem Router Model C6220 View Modem Router Initialization You can track the initialization procedure of the modem router and get details about the downstream and upstream cable channel. The time is displayed after the modem router is initialized. The modem router automatically goes - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 23
AC1200 WiFi Cable Modem Router Model C6220 Specify the Internet Connection Settings You can view or change the modem router's Internet connection settings. To specify the Internet connection settings: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 24
default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > IPV6. If your Internet provider supports IPv6, the System Delegated Prefix field displays IPv6 information. Specify Initial Settings 24 - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 25
an IP Address Assignment radio button: • Use DHCP Server. This method passes more information to LAN devices, but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default setting. This setting specifies how the modem router assigns IPv6 addresses to the - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 26
your network. This chapter includes the following sections: • Set Up Parental Controls • Use Keywords to Block Internet Sites • Block Services From the Internet • Schedule When to Block Internet Sites and Services • Avoid Blocking on a Trusted Computer • Set Up Security Event Email Notifications 26 - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 27
Controls website opens. 5. Click the button for the app or version that you want to download and use. 6. Follow the onscreen instructions to download and install the genie app. 7. Open the genie app and select Parental Controls. After installation, Live Parental Controls automatically starts - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 28
AC1200 WiFi Cable Modem Router Model C6220 If you are creating an account, the Create a free OpenDNS account page displays. Do the following: a. Complete the fields. b. Click the Next button. After you log on or create your account, the filtering level page displays. 10. Select a radio button for a - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 29
Schedule screen settings. (See Schedule When to Block Internet Sites and Services on page 32.) • Always. Turn on keyword blocking all the Keyword button. The keyword is added to the keyword list. The keyword list supports up to 32 entries. 8. Click the Apply button. Keyword blocking takes effect. - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 30
Click the Apply button. Your settings are saved. Block Services From the Internet You can block Internet services on your network based on the type of service. You can block the services all the time or based on a schedule. To block services: 1. Launch a web browser from a WiFi-enabled computer or - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 31
Schedule When to Block Internet Sites and Services on page 32. 6. Click the Add button. 7. To add a service that is in the Service Type list, select the application or service. The settings for this service automatically display in the fields. 8. To add a service or application that is not the list - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 32
information about how to specify what you want the modem router to block, see Use Keywords to Block Internet Sites on page 28 and Block Services From the Internet on page 30. To schedule blocking: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 33
modem router can email you its logs. The log records modem router activity and security events such as attempts to access blocked sites or services. To set up email notifications: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 34
AC1200 WiFi Cable Modem Router Model C6220 4. Select ADVANCED > Security > E-mail. 5. Select the Turn E-mail Notification On check box. 6. In the Your Outgoing Mail Server field, enter the name of your ISP outgoing (SMTP) mail server (such as mail.myISP.com). You might be able to find this - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 35
5. Share a USB Storage Device Attached to the Modem Router 5 This chapter describes how to access and manage USB storage devices attached to your modem router. You can share USB storage devices connected to the router. (If your storage device uses special drivers, it is not compatible.) Note: The - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 36
router works with most USB-compliant external flash and hard drives. For the most up-to-date list of USB drives that the modem router supports, visit http://kbserver.netgear.com/readyshare. Some USB external hard drives and flash drives require you to load the drivers onto the computer before the - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 37
AC1200 WiFi Cable Modem Router Model C6220 2. If your USB storage device uses a power supply, connect it. You must use the power supply when you connect the USB storage device to the router. When you connect the USB drive to the modem router USB port, it might take up to two minutes before it is - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 38
AC1200 WiFi Cable Modem Router Model C6220 7. Click the Finish button. The USB storage device is mapped to the drive letter that you specified. 8. To connect to the USB storage device as a different user, select the Connect using different credentials check box, click the Finish button, and do the - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 39
public IP address/shares> (for example, http://1.1.10.102/shares) or a URL domain name to access the USB drive over the Internet. This feature supports file uploading only. - FTP. Disabled by default. - FTP (via Internet). Disabled by default. If you select this check box, remote users can access - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 40
AC1200 WiFi Cable Modem Router Model C6220 Use FTP Within the Network File Transfer Protocol (FTP) lets you send and receive large files faster. To set up FTP access: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin. - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 41
AC1200 WiFi Cable Modem Router Model C6220 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 42
AC1200 WiFi Cable Modem Router Model C6220 Add a Network Folder on a USB Storage Device You can add network folders on a USB storage device connected to the modem router USB port. To add a network folder: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 43
AC1200 WiFi Cable Modem Router Model C6220 Edit a Network Folder on a USB Storage Device You can edit network folders on a USB storage device connected to the modem router USB port. To edit a network folder: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 44
AC1200 WiFi Cable Modem Router Model C6220 4. Select ADVANCED > Advanced Setup > USB Settings. By default Enable any USB Device connection to the USB port radio is selected. This setting lets you connect and access all your USB drives. 5. Select the No radio button. 6. Click the Approved Devices - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 45
AC1200 WiFi Cable Modem Router Model C6220 Safely Remove a USB Storage Device Before you physically disconnect a USB storage device from the modem router USB port, log in to the modem router and take the USB storage device offline. To remove a USB storage device safely: 1. Launch a web browser - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 46
6. Specify Network Settings This chapter includes the following sections: • View or Change the WAN Settings • Change the MTU Size • Set Up a Default DMZ Server • Change the Modem Router's Device Name • Change the LAN TCP/IP Settings • Specify the IP Addresses That the Modem Router Assigns • Manage - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 47
the following settings: • Disable IPv4 Firewall Protection. • Disable Port Scan and DoS Protection. DoS protection protects your LAN against denial of service attacks such as Syn flood, Smurf Attack, Ping of Death, and many others. Select this check box only in special circumstances. • Default - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 48
but causes another. Leave the MTU unchanged unless one of these situations occurs: • You experience problems connecting to your ISP or other Internet service, and the technical support of either the ISP or NETGEAR recommends changing the MTU setting. These web-based applications might require - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 49
change the MTU to 1400. If you are willing to experiment, you can gradually reduce the MTU from the maximum value of 1500 until the problem goes away. The following table describes common MTU sizes and applications. Table 2. Common MTU sizes MTU 1500 1492 1472 1468 1460 1436 1400 576 Application - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 50
. The modem router usually detects and discards incoming traffic from the Internet that is not a response to one of your local computers or a service that you configured on the Port Forwarding/Port Triggering page. Instead of discarding this traffic, the modem router can forward the traffic to one - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 51
AC1200 WiFi Cable Modem Router Model C6220 Change the Modem Router's Device Name The modem router's device name is C6220. This device name displays in a file manager when you browse your network. To change the modem router's device name: 1. Launch a web browser from a WiFi-enabled computer or - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 52
AC1200 WiFi Cable Modem Router Model C6220 These addresses are part of the designated private address range for use in private networks and are suitable for most applications. If your network requires a different IP addressing scheme, you can change these settings. You might want to change these - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 53
AC1200 WiFi Cable Modem Router Model C6220 Specify the IP Addresses That the Modem Router Assigns By default, the modem router acts as a Dynamic Host Configuration Protocol (DHCP) server. The modem router assigns IP, DNS server, and default gateway addresses to all computers connected to the LAN. - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 54
AC1200 WiFi Cable Modem Router Model C6220 6. Click the Apply button. Your settings are saved. The modem router delivers the following parameters to any LAN device that requests DHCP: • An IP address from the range that you defined • Subnet mask • Gateway IP address (the modem router's LAN IP - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 55
AC1200 WiFi Cable Modem Router Model C6220 The reserved address is not assigned until the next time the computer contacts the modem router's DHCP server. Reboot the computer, or access its IP configuration and force a DHCP release and renew. Edit a Reserved Address Entry To edit a reserved address - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 56
AC1200 WiFi Cable Modem Router Model C6220 5. Select the radio button next to the reserved address. 6. Click the Delete button. The address is removed. Use the WPS Wizard for WiFi Connections The WPS Wizard helps you add a WiFi computer or device to your WiFi network without typing the WiFi password - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 57
change the WiFi network name (SSID) or other WiFi security settings, you are disconnected when you click the Apply button. To avoid this problem, use a computer with a wired connection to access the modem router. To specify basic WiFi settings: 1. Launch a web browser from a WiFi-enabled computer - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 58
from the Mode menu. Up to 145 Mbps is the default setting, which allows 802.11n and 802.11g WiFi devices to join the network. g & b supports up to 54 Mbps. The 300-Mbps setting allows 802.11n devices to connect at this speed. 11. Click the Apply button. Your settings are - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 59
AC1200 WiFi Cable Modem Router Model C6220 A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select WiFi. The Wireless Settings page - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 60
, not just the Internet. 6. Give the guest network a name. The guest network name is case-sensitive and can be up to 32 characters. You then manually configure the WiFi devices in your network to use the guest network name in addition to the main SSID. 7. Select a security option. The WPA2 options - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 61
AC1200 WiFi Cable Modem Router Model C6220 Control the WiFi Radios The modem router internal WiFi radios broadcasts signals in the 2.4 GHz range and 5 GHz range. By default, these radios are on so that you can use WiFi to connect to the modem router. When the WiFi radios are off, you can still use - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 62
AC1200 WiFi Cable Modem Router Model C6220 4. Select ADVANCED > Advanced Setup > Wireless Settings. 5. Select or clear the Enable WiFi Gateway Radio check box. Clearing this check box turns off the WiFi feature of the modem router. 6. Click the Apply button. If you turned off the WiFi radios, the - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 63
modem router detects suspicious attempts to break into the modem router's WiFi settings by using the modem router's PIN through WPS. You can manually enable the PIN function by clearing the Disable Router's PIN check box. 6. (Optional) Select or clear the Keep Existing Wireless Settings check box - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 64
AC1200 WiFi Cable Modem Router Model C6220 6. Select the Turn Access Control On check box. 7. Click the Set Up Access List button. 8. In the Network Profiles (2.4 GHz b/g/n) list, select the radio button for the SSID (WiFi network) that you want to use the access list for. 9. Select the Turn Access - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 65
know in advance what your IP address is, and the address can change frequently. In this case, you can use a commercial Dynamic DNS service. This type of service lets you register your domain to their IP address and forwards traffic directed at your domain to your frequently changing IP address. If - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 66
devices, such as Internet appliances and computers, access the network and connect to other devices as needed. UPnP devices can automatically discover the services from other registered UPnP devices on the network. If you use applications such as multiplayer gaming, peer-to-peer connections, or real - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 67
AC1200 WiFi Cable Modem Router Model C6220 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > UPnP. 5. Select the Turn UPnP On - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 68
7. Manage Your Network 7 This chapter describes the modem router settings for administering and maintaining your modem router and home network. This chapter includes the following sections: • View Modem Router Status • Reboot the Modem Router • Change the Router Mode • View and Manage Logs of - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 69
AC1200 WiFi Cable Modem Router Model C6220 View Modem Router Status To view modem router status and usage information: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 70
number of the cable modem. • CM Certificate. The status of the cable modem certificate. If Not installed displays as the status, contact your Internet service provider. • CM MAC. The MAC address of the cable modem. • LAN Port. The MAC address of LAN port 1. The following information also displays - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 71
AC1200 WiFi Cable Modem Router Model C6220 • Default Gateway. The IP address of the default gateway. • Domain Name Server. The IP address of the Domain Name Server. View WiFi Settings To view WiFi settings: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 72
AC1200 WiFi Cable Modem Router Model C6220 Reboot the Modem Router Rebooting the modem router disconnects all computers and mobile devices from the modem router's network. To reboot the modem router: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 73
such as Network Address Translation (NAT). • No. With this setting, the modem router works as a bridge and obtains IP addresses from the Internet service provider. 6. Click the Apply button. Your settings are saved. View and Manage Logs of Modem Router Activity The log is a detailed record of - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 74
AC1200 WiFi Cable Modem Router Model C6220 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 75
AC1200 WiFi Cable Modem Router Model C6220 Manage the Modem Router Configuration File The configuration settings of the modem router are stored within the modem router in a configuration file. You can back up (save) this file to your computer, restore it, or reset it to the factory default settings. - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 76
AC1200 WiFi Cable Modem Router Model C6220 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Administration > Backup Settings. The Backup - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 77
AC1200 WiFi Cable Modem Router Model C6220 Change the admin Password You can the default password that is used to log in to the modem router with the user name admin. This password is not the one that you use for WiFi access. The label on your modem router shows your unique WiFi network name (SSID) - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 78
AC1200 WiFi Cable Modem Router Model C6220 View Event Logs Event logs capture important modem router events. To view the event logs: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.net or http://192.168.0.1. A login - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 79
AC1200 WiFi Cable Modem Router Model C6220 Run the Ping Utility Ping is an administration utility that tests whether a computer on the network is reachable and measures the time it takes messages sent from the originating device to reach a destination computer and return. To run a ping test: 1. - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 80
AC1200 WiFi Cable Modem Router Model C6220 Run the Traceroute Utility To display the route and measure transit delays of packets across an IP, run the traceroute utility. To run a traceroute test: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 81
AC1200 WiFi Cable Modem Router Model C6220 View WiFi Access Points in Your Area You can view WiFi networks, or access points, in your area and select and join a WiFi network. To view WiFi access points (APs): 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 82
AC1200 WiFi Cable Modem Router Model C6220 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Administration > Wireless Channel. The page - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 83
AC1200 WiFi Cable Modem Router Model C6220 Remote Management The remote management feature lets you access your modem router over the Internet to view or change its settings. Note: Be sure to change the modem router login password to a secure password. The ideal password contains no dictionary words - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 84
port number for accessing the modem router's web pages remotely. Choose a number from 1024 to 65535, but do not use the number of any common service port. The default is 8080, which is a common alternate for HTTP. 8. Click the Apply button. Your settings are saved. Use Remote Access To use remote - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 85
AC1200 WiFi Cable Modem Router Model C6220 The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > LED Control Settings. 5. Select a radio button. 6. Click the Apply button. Your settings are saved. Manage Your Network 85 - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 86
8. Specify Internet Port Settings 8 You can use port forwarding and port triggering to set up rules for Internet traffic. You need networking knowledge to set up these features. This chapter includes the following sections: • Set Up Port Forwarding to a Local Server • Set Up Port Triggering 86 - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 87
also specify a default DMZ server to which the modem router forwards all other incoming protocols. To forward specific incoming protocols: 1. Decide which type of service, application, or game you want to provide. 2. Find the local IP address of the computer on your network that will provide the - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 88
the Server IP Address field, enter the IP address of the computer that will provide the service. 10. Click the Add button. The service displays in the list. Add a Custom Port Forwarding Service To add a custom service: 1. Find out which port number or range of numbers the application uses. You can - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 89
the radio button for an attached device listed in the table. 13. Click the Apply button. The service is now in the list on the Port Forwarding/Port Triggering page. Edit a Port Forwarding Service To edit a port forwarding entry: 1. Launch a web browser from a WiFi-enabled computer or mobile device - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 90
your web server an IP address of 192.168.0.33. 2. On the Port Forwarding/Port Triggering page, configure the modem router to forward the HTTP service to the local address of your web server at 192.168.0.33. HTTP (port 80) is the standard protocol for web servers. 3. (Optional) Register a host - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 91
AC1200 WiFi Cable Modem Router Model C6220 How the Modem Router Implements the Port Forwarding Rule The following sequence shows the effects of a port forwarding rule: 1. When you type the URL www.example.com in your browser, the browser sends a web page request message with the following - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 92
AC1200 WiFi Cable Modem Router Model C6220 Add a Port Triggering Service To add a port triggering service: 1. Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. 2. Type http://routerlogin.net or http://192.168.0.1. A login - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 93
User menu, select a user option: • Any (the default) allows any computer on the Internet to use this service. • Single address restricts the service to a particular computer. 9. Select the service type, either TCP or UDP or TCP/UDP (both). If you are not sure, select TCP/UDP. 10. In the Triggering - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 94
AC1200 WiFi Cable Modem Router Model C6220 5. Select the Port Triggering radio button. 6. Select a radio button to specify when you want to use port triggering: • Never. The modem router does not use port triggering even if you specified port triggering settings. • Per Schedule. Port triggering is - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 95
AC1200 WiFi Cable Modem Router Model C6220 stores the original information, performs Network Address Translation (NAT) on the source address and port, and sends this request message through the Internet to the IRC server. 4. Noting your port triggering rule and observing the destination port number - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 96
your modem router. The chapter includes the following sections: • Use LEDs to Troubleshoot • Cannot Log In to the Modem Router • Troubleshoot the ISP Connection • Troubleshoot a TCP/IP Network Using a Ping Utility Tip: NETGEAR provides helpful articles, documentation, and the latest software - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 97
LEDs to Troubleshoot The following table provides help when using the LEDs for troubleshooting. Table 3. LED troubleshooting LED Behavior Action for this product. If the error persists, a hardware problem is occurring. Contact technical support. Only the Power LED is lit • This is normal - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 98
saved, but the web browser might be caching the old configuration. Troubleshoot the ISP Connection When your modem router cannot access the Internet and your address or device MAC address of your modem router with your cable service provider. Additionally, the modem router might not be specified as - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 99
out If the path is not working correctly, you might be experiencing one of the following problems: • Wrong physical connections. - Make sure that the LAN LED is lit. For more information, see Use LEDs to Troubleshoot on page 97. - Make sure that the corresponding link LEDs are on for your network - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 100
network address of your computer (the portion of the IP address specified by the netmask) is different from the network address of the remote device. Troubleshooting 100 - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 101
A. Supplemental Information This appendix includes the following sections. • Factory Default Settings • Technical Specifications A 101 - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 102
AC1200 WiFi Cable Modem Router Model C6220 Factory Default Settings You can return the modem router to its factory default settings. To restore the factory default settings: 1. Locate the Reset button on the rear panel of the modem router. 2. Use a paperclip or sharp object to press and hold the - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 103
AC1200 WiFi Cable Modem Router Model C6220 Table 4. Factory Settings (continued) Feature Default Setting Internet connection WAN MAC address Use default hardware address WiFi WiFi communication Enabled SSID name As shown on the product label Security WPA-PSK [TKIP] + WPA2-PSK [AES]. The - Netgear AC1200-DOCSIS | User Manual - All MSOs - Page 104
AC1200 WiFi Cable Modem Router Model C6220 Technical Specifications The following table describes the technical specifications for the modem router. Table 5. Technical specifications Feature Network protocol and standards compatibility Power adapter Physical specifications Environmental Interface
-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
-
93
-
94
-
95
-
96
-
97
-
98
-
99
-
100
-
101
-
102
-
103
-
104
 |
 |
350 East Plumeria Drive
San Jose, CA 95134
USA
December 2016
202-11729-01
AC1200 WiFi Cable Modem Router
Model C6220
User Manual