LiftMaster CAPAC S2022-05 Service Bulletin: CAPAC Cellular Connection

SERVICE BULLETIN

Date:

September 2022

Update Number:

S2022-05

Subject:

CAPAC Cellular Connection

Product Affected:

CAPAC Smart Access Hub

© 2022 The Chamberlain Group LLC All Rights Reserved. LiftMaster, the LiftMaster logo,

is a registered trademark of the Chamberlain Group LLC

300 Windsor Drive, Oak Brook, IL

60523

LiftMaster.com

S2022-05

LiftMaster is committed to providing innovative solutions and we wish to inform you of an impact to the performance of our CAPAC Smart Access Hub.

Service Impact:

It has come to our attention that CAPAC Smart Access Hubs manufactured during the month of June may be experiencing cellular connectivity challenges. After

further review, it was discovered that an internal antenna was improperly mounted, preventing the cellular SIM from connecting to a cellular tower.

Customers wishing to use the devices for cellular should call our technical support team to return the units manufactured in June 2022. A full replacement unit

will be sent in its place.

To determine date code of the product, please see the product label-refer to MFG. Date:

For more information, please contact the LiftMaster Technical Support at 877.247.6764. Thank you for your continued support of LiftMaster. Please visit Dealer.

LiftMaster.com for a complete listing of our Product and Service Bulletins