Lexmark MX431 Users Guide PDF

Lexmark MX431 Manual

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  • Lexmark MX431 | Users Guide PDF - Page 1
    MB3442, MX331, MX431 MFPs User's Guide April 2020 Machine type(s): 7019 Models: 235, 4a6, 4b6, 486 www.lexmark.com
  • Lexmark MX431 | Users Guide PDF - Page 2
    install, and configure 19 Selecting a location for the printer...19 Attaching cables...20 Installing optional trays...21 Setting up the printer to fax...21 Loading paper and specialty media...28 Installing and updating software, drivers, and firmware 31 Networking...33 Creating a Cloud Connector pro
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    Contents 3 Configuring confidential jobs...42 Printing confidential and other held jobs...43 Printing from a Cloud Connector profile...43 Printing a font sample list...44 Placing separator sheets between copies 44 Canceling a print job...44 Adjusting toner darkness...44 Copy...45 Using the automatic
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    73 Copy...76 Fax...77 E-mail...84 FTP...88 USB Drive...90 Network/Ports...94 Security...107 Cloud Connector...111 Reports...111 Troubleshooting...112 Maintain the printer 113 Checking the status of parts and supplies 113 Configuring supply notifications...113 Setting up e‑mail alerts...113 Viewing
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    5 Troubleshoot a problem 134 The printer is not responding...134 Unable to read flash drive...135 Enabling the USB port...135 Network connection problems...136 Issues with supplies...137 Clearing jams...138 Paper feed problems...153 Printing problems...155 Faxing problems...183 Scanning problems
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    can be easily overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer performance. CAUTION-POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this
  • Lexmark MX431 | Users Guide PDF - Page 7
    for signs of such problems. Remove the power printer. CAUTION-TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark
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    SURFACE: The inside of the printer might be hot. To reduce in the User's Guide may result in service representative. This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions
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    • Caring for and maintaining the printer • Troubleshooting and solving problems Help using the printer software Find it here See the setup documentation that came with the printer or go to http://support.lexmark.com. Information Center-Go to http://infoserve.lexmark.com. Product videos-Go to http
  • Lexmark MX431 | Users Guide PDF - Page 10
    Learn about the printer 10 What are you looking for? The latest supplemental information, updates, and customer support: • Documentation • Driver downloads • Live chat support • E‑mail support • Voice support Find it here Go to http://support.lexmark.com. Note: Select your country or region, and
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    Learn about the printer 11 Printer configuration 1 Automatic document feeder (ADF) 2 ADF tray 3 ADF bin 4 Control panel 5 Standard bin 6 Multipurpose feeder 7 Standard 250‑sheet tray 8 Optional 550‑sheet tray Using the control panel
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    home screen. 3 Apply the changes. Changing the language of the keyboard on the display Note: You can only change the language of the keyboard in printer tasks that require alphanumeric input such as e‑mail or scan. 1 Touch the input field. 2 On the keyboard, touch and hold the language key. 3 Select
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    Learn about the printer 13 Selecting paper Paper guidelines Use the appropriate paper to prevent jams and help ensure trouble‑free printing. edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures.
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    problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling. Unacceptable paper The following paper types are not recommended for use with the printer for your printer. For more information, see the Paper and Specialty Media Guide. Storing paper
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    . • Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapper help keep the paper clean, dry, and flat. Supported paper sizes Paper size Standard Optional Multipurpose Two‑sided Scanner ADF 250‑sheet 550‑sheet feeder printing tray tray
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    Learn about the printer 16 Paper size Standard Optional Multipurpose Two‑sided x 9.01 in.) X X X X B5 Envelope X X 176 x 250 mm (6.93 x 9.84 in.) X X 1 The default support is long‑edge feed. 2 Paper must at least be 210 mm (8.27 in.) wide and 279.4 mm (11 in.) long for two‑sided
  • Lexmark MX431 | Users Guide PDF - Page 17
    Learn about the printer 17 Paper size Standard Optional Multipurpose Two‑sided Scanner ADF 250‑sheet 550‑sheet feeder printing tray tray Other Envelope X X 98.4 x 162 mm to 176 x 250 mm (3.87 x 6.38 in. to 6.93 x 9.84 in.) X X 1 The default support is long‑edge feed. 2 Paper must at
  • Lexmark MX431 | Users Guide PDF - Page 18
    Learn about the printer 18 Supported paper weights Paper weight Standard 250‑sheet Optional 550‑sheet Multipurpose feeder Two‑sided printing Automatic tray tray document feeder 60-120 g/m2 (16-32
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    meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard. • Provide a flat, sturdy, and stable surface. • Keep the printer: - Clean, dry, and free of dust - Away from stray staples and paper clips - Away from the direct airflow of air conditioners, heaters, or
  • Lexmark MX431 | Users Guide PDF - Page 20
    and the telephone line. Use this port if you do not have a dedicated fax line for the printer and if this connection method is supported in your country or region. 2 LINE port Connect the printer to an active telephone line through a standard wall jack (RJ‑11), DSL filter, or VoIP adapter, or
  • Lexmark MX431 | Users Guide PDF - Page 21
    , connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. 6 Turn on the printer. Add the tray in the print driver to make it available for print jobs. For more information, see "Adding available options in the print
  • Lexmark MX431 | Users Guide PDF - Page 22
    screen, configure the settings. 4 Finish the setup. Using the Embedded Web Server 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123
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    Answer to On) or manually (set Auto Answer to Off). • If you want to receive faxes automatically, then set the printer to pick up on a specified number of rings. Setup 2: Printer is sharing the line with an answering machine Note: If you subscribe to a distinctive ring service, then make sure that
  • Lexmark MX431 | Users Guide PDF - Page 24
    to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer Rings to Answer setting to 6. Setting up fax in countries or regions with different telephone wall jacks and plugs CAUTION-SHOCK HAZARD: To avoid the
  • Lexmark MX431 | Users Guide PDF - Page 25
    may need to purchase it separately. There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Lexmark adapter plug Part number 40X8519
  • Lexmark MX431 | Users Guide PDF - Page 26
    a non‑RJ11 wall jack 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. 3 If you want to connect
  • Lexmark MX431 | Users Guide PDF - Page 27
    port of the printer. 2 Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to an N port. 3 If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown. Connecting to a distinctive ring service A distinctive ring
  • Lexmark MX431 | Users Guide PDF - Page 28
    Configuration > Universal Setup. 2 Configure the settings. Loading trays 1 Remove the tray. Note: To avoid paper jams, do not remove the tray while the printer is busy.
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    . 3 Flex, fan, and align the paper edges before loading. 4 Load the paper stack with the printable side facedown, and then make sure that the guides fit snugly against the paper. Notes: • Load letterhead facedown with the header toward the front of the tray for one‑sided printing. • Load letterhead
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    Set up, install, and configure 30 5 Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the multipurpose feeder 1 Open the multipurpose feeder. 2 Flex, fan, and align the paper edges before loading. 3 Load paper with the
  • Lexmark MX431 | Users Guide PDF - Page 31
    to the specified paper type. To avoid printing issues, match the paper type setting in the printer with the paper loaded in the tray. Installing and updating software, drivers, and firmware Installing the printer software Notes: • The print driver is included in the software installer package.
  • Lexmark MX431 | Users Guide PDF - Page 32
    the driver to print on an AirPrint-certified printer. 1 Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. 2 Run the installer, and then follow the instructions on
  • Lexmark MX431 | Users Guide PDF - Page 33
    then type the network password. Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup. Using Lexmark Mobile Assistant 1 Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google PlayTM store or App
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    . For more information, see the documentation that came with your access point. • A wireless network adapter is installed in your printer. For more information, see the instructions that came with the adapter. • Active Adapter is set to Auto. From the home screen, touch Settings > Network/Ports
  • Lexmark MX431 | Users Guide PDF - Page 35
    Standard Network. 2 Follow the instructions on the display. Checking the printer connectivity 1 From the home printer before you create a profile. To enable a login method, see the Embedded Web Server ‑ Security Admin Guide. 1 From the home screen, touch Cloud Connector. 2 Select a cloud service
  • Lexmark MX431 | Users Guide PDF - Page 36
    24 hours. 7 Open a web browser, and then go to https://lexmark.cloud-connect.co. 8 Click Next, and then accept the Terms of Use. 9 Enter the authorization code, and then click Connect. 10 Log in to your cloud service provider account. 11 Grant permissions. Note: To complete the authorization process
  • Lexmark MX431 | Users Guide PDF - Page 37
    From the home screen, touch Settings > Device > Maintenance > Out of Service Erase. 2 Select the Sanitize all information on nonvolatile memory check box, and then touch OK. 3 Select either Start initial setup or Leave printer offline, and then touch OK. Restoring factory default settings 1 From the
  • Lexmark MX431 | Users Guide PDF - Page 38
    following circumstances: • The printer is being decommissioned. • The printer is being moved to a different department or location. • The printer is being serviced by someone from outside your organization. • The printer is being removed from your premises for service. • The printer is being sold to
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    supported Lexmark printer. 1 Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support . 3 Select a printer, and then tap . Printing from a mobile device using Mopria Print Service Mopria® Print Service is a mobile printing
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    the document. Printing from a mobile device using Wi‑Fi Direct® Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make sure that the mobile device is connected to the printer wireless network. For more information, see "Connecting a mobile device to the
  • Lexmark MX431 | Users Guide PDF - Page 41
    1 Insert the flash drive. Notes: • If you insert the flash drive when an error message appears, then the printer ignores the flash drive. • If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the display. 2 From the display, touch the document that you
  • Lexmark MX431 | Users Guide PDF - Page 42
    and 32GB) Notes: - The printer supports high‑speed USB flash drives with full‑speed standard. - USB flash drives must support the File Allocation Table (FAT) Confidential held jobs are stored in the printer until they are released or deleted manually. Repeat Job Expiration Set the expiration time for
  • Lexmark MX431 | Users Guide PDF - Page 43
    a user name and a four‑digit PIN. 4 Click OK or Print. 5 From the printer home screen, release the print job. • For confidential print jobs, navigate to: Held le 1 From the home screen, touch Cloud Connector. 2 Select a cloud service provider, and then select a profile. Note: For more information on
  • Lexmark MX431 | Users Guide PDF - Page 44
    a file. If necessary, change the settings. Note: Make sure to select a supported file. 4 Print the document. Printing a font sample list 1 From the home > Between Copies. 2 Print the document. Canceling a print job From the printer control panel 1 From the home screen, touch Cancel a job. 2 Select
  • Lexmark MX431 | Users Guide PDF - Page 45
    . • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading. • Make sure to adjust the ADF guides to match the width of the paper that you are loading. • Use the scanner glass for single‑page documents, book pages, small items (such as
  • Lexmark MX431 | Users Guide PDF - Page 46
    Copy 46 Copying on letterhead 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, touch Copy > Copy From > select the size of the original document. 3 Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the
  • Lexmark MX431 | Users Guide PDF - Page 47
    Copy 47 Copying cards 1 Load a card on the scanner glass. 2 From the control panel, navigate to: Copy > ID Copy 3 If necessary, adjust the settings. 4 Copy the document. Creating a copy shortcut 1 From the home screen, touch Copy. 2 Configure the settings, and then touch . 3 Create a shortcut.
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    align the leading edge before loading. • Make sure to adjust the ADF guides to match the width of the paper that you are loading. • Use web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as
  • Lexmark MX431 | Users Guide PDF - Page 49
    E-mail 49 Sending an e-mail 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, touch E-mail, and then enter the needed information. 3 If necessary, configure the output file type settings. 4 Send the e-mail. Creating an e-mail shortcut 1 From the home
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    align the leading edge before loading. • Make sure to adjust the ADF guides to match the width of the paper that you are loading. • Use sure that the Universal Fax driver is installed. For Windows users 1 With a document open, click File > Print. 2 Select the printer, and then click Properties,
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    Fax 51 For Macintosh users 1 With a document open, choose File > Print. 2 Select the printer and enter the recipient number. 3 If necessary, configure other fax settings. 4 Send the fax job. Scheduling a fax 1 Load the original document into the ADF
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    Fax 52 Printing a fax log 1 From the home screen, touch Settings > Reports > Fax. 2 Touch Fax Job Log or Fax Call Log. Blocking junk faxes 1 From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls. 2 Set Block No Name Fax to On. Forwarding a fax 1 From the
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    to align the leading edge before loading. • Make sure to adjust the ADF guides to match the width of the paper that you are loading. • Use the browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears
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    Scan 54 Creating a network folder shortcut 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are
  • Lexmark MX431 | Users Guide PDF - Page 55
    or the printer in the area shown while actively printing, reading, or writing from the memory device. Scanning to a Cloud Connector profile 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, touch Cloud Connector. 3 Select a cloud service provider, and
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    Power Management • Information Sent to Lexmark • Restore Factory Defaults • Maintenance • Visible Home Screen Icons • About this Printer Print • Layout • Setup • Quality • Device • Print • Shortcuts • Fax • Network Troubleshooting Print Quality Test Pages Cleaning the scanner * These menu
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    to appear on the home screen. Date and Time Configure Current Date and Time Manually Set Date and Time Date Format [MM‑DD‑YYYY*] Time Format [12 hour A.M./P.M.*] [GMT*] UTC (GMT) Offset DST Start DST End DST Offset Configure the printer date and time. Note: UTC (GMT) Offset, DST Start, DST End, and
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    one page at a time. Screen Timeout 5-300 (60*) Set the idle time in seconds before the display shows the home screen, or before the printer logs off a user account automatically. Note: An asterisk (*) next to a value indicates the factory default setting. Eco-Mode Menu item Description Print
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    when loading paper into the ADF. Alarm Control Off Single* Continuous Set the number of times that the alarm sounds when the printer requires user intervention. Supplies Show Supply Estimates Show estimates* Do not show estimates Show the estimated status of the supplies. Supplies Cartridge
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    item appears only in the Embedded Web Server. E‑mail Alerts Setup E‑mail Setup Primary SMTP Gateway Configure the e‑mail settings of the printer. Primary SMTP Gateway Port (25*) Secondary SMTP Gateway Secondary SMTP Gateway Port (25*) SMTP Timeout (30 seconds*) Reply Address Always use SMTP
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    setting. Power Management Menu item Description Sleep Mode Profile Print from Sleep Mode Stay awake after printing Enter Sleep Mode after printing* Set the printer to stay in Ready mode or return to Sleep mode after printing. Timeouts Sleep Mode 1-120 minutes (15*) Set the idle time before the
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    : An asterisk (*) next to a value indicates the factory default setting. Information Sent to Lexmark Menu item Description Information Sent to Lexmark Send printer usage and performance information to Lexmark. Supplies and Page Usage Note: Information Send Time appears only when you select any
  • Lexmark MX431 | Users Guide PDF - Page 63
    driver mode of the printer to improve its compatibility with a personal computer. USB Configuration USB Scan to Local On* Off Set whether the USB device driver A5 paper size. Tray Configuration Paper Prompts Auto* MP Feeder Manual Paper Set the paper source that the user fills when a prompt
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    below which the high‑frequency screens are used when printing font data. Fax Configuration Fax Low Power Support Disable Sleep Permit Sleep Auto* Set fax to enter Sleep mode whenever the printer determines that it should. Note: An asterisk (*) next to a value indicates the factory default setting
  • Lexmark MX431 | Users Guide PDF - Page 65
    is uniform all the way around the target. If it is not, then the printer margins may need to be reset. Scanner Configuration Scanner Manual Registration Front ADF Registration Rear ADF Registration Flatbed Registration Manually register the flatbed and ADF after replacing the ADF, scanner glass, or
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    next to a value indicates the factory default setting. Out of Service Erase Menu item Description Sanitize all information on nonvolatile memory Clear all settings and applications that are stored in the printer. Erase all printer and network settings Erase all shortcuts and shortcut settings
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    Personalize the printer name. The maximum length is 63 characters. Export Configuration File to USB* Export configuration files to a flash drive. Export Compressed Logs to USB* Export compressed log files to a flash drive. Send Logs Cancel Send Send diagnostic information to Lexmark. * This menu
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    Long Edge* Short Edge Determine which side of the paper is bound when performing two‑sided printing. Note: Depending on the option selected, the printer automatically offsets each printed information of the page to bind the job correctly. Blank Pages Print Do Not Print* Print blank pages that are
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    Note: An asterisk (*) next to a value indicates the factory default setting. Setup Menu item Description Printer Language PCL Emulation* PS Emulation Set the printer language. Note: Setting a printer language default does not prevent a software program from sending print jobs that use another
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    item Description Print PS Error Off* On Print a page that describes the PostScript® error. Note: When an error occurs, processing of the job stops, the printer prints an error message, and the rest of the print job is flushed. Minimum Line Width 1-30 (2*) Set the minimum stroke width. Note: Jobs
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    the SysStart file. Wait Timeout Disabled Enabled* Set the printer to wait for more data before canceling a print job. Note set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific programs such as math symbols for scientific
  • Lexmark MX431 | Users Guide PDF - Page 72
    feed after a carriage return control command. Tray Renumber Assign MP Feeder Assign Tray [x] Assign Manual Paper Assign Manual Envelope Configure the printer to work with a different print driver or custom application that uses a different set of source assignments to request a given paper source
  • Lexmark MX431 | Users Guide PDF - Page 73
    Paper Manual Envelope Specify the paper size or paper type loaded in each paper source. Substitute Size Off Statement/A5 Letter/A4 All Listed* Set the printer to substitute a specified paper size if the requested size is not loaded in any paper source. Notes: • Off prompts the user to load the
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    printer treats the multipurpose feeder like a tray. • When set to Manual, the printer treats the multipurpose feeder like a manual feeder. • When set to First, the printer universal paper. Feed Direction Short Edge* Long Edge Set the printer to pick paper from the short edge or long edge direction.
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    Use printer menus 75 Custom Scan Sizes Menu item Description Custom Scan Size [x] Scan Size Name Width 1-8.50 inches (8.50*) 25-216 mm (216*) Height 1-14 inches (
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    Use printer menus 76 Copy Copy Defaults Menu item Description Content Type Text Text/Photo* Photo Graphics Improve the output result based on the content of the
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    Use printer menus 77 Advanced Imaging Menu item Description Contrast Best for Content* 0 1 2 3 4 5 Specify the contrast of the output. Background Removal Level ‑4 to 4 (0*) Scan Edge to Edge
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    fax recipients of your fax name or fax number. Enable Manual Fax On Off* Set the printer to fax manually. Note: Use a regular telephone line to answer an port on the printer. Note: Detection takes place when turning on the printer and before each call. Enable Extension in Use Support On* Off
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    based on the content of the original document. Darkness 1-9 (5*) Adjust the darkness of the scanned image. Behind a PABX On* Off Set the printer to dial a fax number without waiting to recognize the dial tone. Note: Private Automated Branch Exchange (PABX) is a telephone network that allows
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    transmission process that are caused by telephone line noise and poor signal strength. Enable Fax Scans On* Off Fax documents that are scanned at the printer. Driver to Fax On* Off Allow the print driver to send fax. Note: An asterisk (*) next to a value indicates the factory default setting.
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    81 Menu item Description Allow Save as Shortcut On* Off Save fax numbers as shortcuts on the printer. Max Speed 33600 14400 9600* 4800 2400 Set the maximum speed for sending fax. Enable Color Fax Scans Off by Default* On by Default Never
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    a value indicates the factory default setting. Admin Controls Menu item Description Enable Fax Receive On* Off Set the printer to receive fax. Enable Color Fax Receive On* Off Set the printer to receive fax in color. Enable Caller ID On Off* Show the number that is sending the incoming fax
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    pad to begin receiving fax. Notes: • This menu item appears only when the printer shares a line with a telephone. • This menu item appears only when you set the printer to receive fax manually. Fax Forwarding Print* Print and Forward Forward Specify whether to forward received fax. Forward
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    Use printer menus 84 Menu item Description Log Paper Source Tray [x] (1*) MP Feeder Specify the paper source for printing logs. Logs Display Remote Fax Name* Dialed Number
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    Enter the server port number of your secondary or backup SMTP server. 1-65535 (25*) SMTP Timeout 5-30 seconds (30*) Set the time before the printer times out if the SMTP server does not respond. Reply Address Specify a reply address in the e‑mail. Always use SMTP default Reply Address On Off
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    document. PDF Version (1.5*) Note: Archival Version and Archival (PDF/A) are supported only when PDF Version is Archival Version (A‑1a*) set to 1.4. type of the original document. Color Black and White Gray Color* Set the printer to capture file content in color or in mono. Resolution 75 dpi
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    Use printer menus 87 Menu item Description Sides Off* Short Edge Long Off by Default Always On Description Set the allowable file size for each e‑mail. Specify an error message that the printer sends when an e‑mail exceeds its allowable file size. Note: You can type up to 1024 characters. Send
  • Lexmark MX431 | Users Guide PDF - Page 88
    Use printer menus 88 Menu item Description Photo Default 5-95 (50*) Set the photo PDF settings for the scanned image. PDF Version (1.5*) Note: Archival Version and Archival (PDF/A) are supported only when PDF Version is Archival Version (A‑1as*) set to 1.4. Secure (Off*) Archival (PDF/A)
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    89 Menu item Description Color Black and White Gray Color* Set the printer to capture file content in color or in mono. Resolution 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Set the resolution
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    Use printer menus 90 Menu item Description Background Removal Level (0*) Remove the background color or image noise from the original document. s Scan Edge to Edge Off* On
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    Use printer menus 91 Menu item Description PDF Settings Configure the PDF settings of the scanned image. PDF Version (1.5*) Note: Archival Version and Archival (PDF/A) are supported only when PDF Version is Archival Version (A‑1a*) set to 1.4. Secure (Off*) Archival (PDF/A) (Off*) Content
  • Lexmark MX431 | Users Guide PDF - Page 92
    Use printer menus 92 Advanced Imaging Menu item Description Color Balance Cyan ‑ Red (0*) Magenta ‑ of Copies 1-9999 (1*) Set the number of copies. Paper Source Tray [x] (1*) MP Feeder Manual Paper Manual Envelope Set the paper source for the print job. Collate 1,1,1 ‑ 2,2,2 1,2,3 ‑ 1,2,3
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    Use printer menus 93 Menu item Description Sides 1‑Sided* 2‑Sided Specify whether to print on one side or both sides of the paper. Flip Style Long Edge*
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    network card. IPv4 Show the IPv4 address. All IPv6 Addresses Show all IPv6 addresses. Reset Print Server Start Reset all active network connections to the printer. Note: This setting removes all network configuration settings. Network Job Timeout Off On* (90 seconds) Set the time before the
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    WEP Authentication Mode Auto* Open Shared Set WEP Key 95 Description Configure the wireless connection using the Lexmark Mobile Assistant app. Determine the wireless network that the printer connects to. Note: This menu item appears as Wireless Connection Setup in the Embedded Web Server. Establish
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    to distribute IP addressing and configuration information dynamically to clients. Set the static IP address of your printer. Enable IPv6 in the printer. Enable DHCPv6 in the printer. Set the network adapter to accept the automatic IPv6 address configuration entries provided by a router. Specify the
  • Lexmark MX431 | Users Guide PDF - Page 97
    when a print job requires it, regardless of the default printer language. Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu. Set the printer to process Macintosh binary PostScript print jobs. Notes: • On
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    Access Control (MAC) addresses: Locally Administered Address (LAA) and Universally Administered Address (UAA). Note: You can change the printer LAA manually. PCL SmartSwitch On* Off Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default
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    Allow DHCP/BOOTP to update NTP server On* Off Allow the DHCP and BOOTP clients to update the NTP settings of the printer. Zero Configuration Name Specify a service name for the zero configuration network. Enable Auto IP On* Off Assign an IP address automatically. DNS Address Specify the current
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    or printers that are attached to print servers. Menu item Description SNMP Versions 1 and 2c Enabled Off On* Allow SNMP Set Off On* Enable PPM MIB Off On* SNMP Community Configure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Note: An
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    security. Note: An asterisk (*) next to a value indicates the factory default setting. IPSec Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Enable IPSec Off* On Enable Internet Protocol Security (IPSec). Base Configuration
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    when Enable IPSec is set to On. Pre‑Shared Key Authenticated Connections Host [x] Address Key Configure the authenticated connections of the printer. Note: These menu items appear only when Enable IPSec is set to On. Certificate Authenticated Connections Host [x] Address[/subnet] Address[/subnet
  • Lexmark MX431 | Users Guide PDF - Page 103
    access. Note: An asterisk (*) next to a value indicates the factory default setting. LPD Configuration Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description LPD Timeout 0-65535 seconds (90*) Set the time‑out value to stop the Line
  • Lexmark MX431 | Users Guide PDF - Page 104
    to PS emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu. Mac Binary PS On Auto* Off Set the
  • Lexmark MX431 | Users Guide PDF - Page 105
    your Google account. Options Enable Local Discovery Off On* Allow the registered user and other users on the same subnet to send jobs to the printer locally. Options Enable SSL Peer Verification Off On* Verify authenticity of the peer certificate to connect to your Google account. Options Always
  • Lexmark MX431 | Users Guide PDF - Page 106
    Use printer menus 106 Menu item Description SSID Preferred Channel Number 1-11 (6*) Auto Specify the service set identifier (SSID) of the Wi‑Fi network. Set the preferred channel of the Wi‑Fi network. Set PSK Set the preshared key (PSK)
  • Lexmark MX431 | Users Guide PDF - Page 107
    Supplies Menu SE Menu Device Menu Manage Permissions Device Management Remote Management Firmware Updates Embedded Web Server Access Import / Export All Settings Out of Service Erase 107 Description Control access to the printer functions. Control access to the printer menus. Control access to the
  • Lexmark MX431 | Users Guide PDF - Page 108
    Name/Password User Name Password PIN Create local accounts to manage access to the printer functions. Manage Groups/Permissions Control group or user access to the printer functions, applications, and security Add Group settings. Import Access Controls Function Access Administrative Menus
  • Lexmark MX431 | Users Guide PDF - Page 109
    for a print job that you want to repeat. Verify Job Expiration Off* 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time that the printer prints a copy for the user to examine its quality, before printing the remaining copies. Note: An asterisk (*) next to a value indicates the factory default
  • Lexmark MX431 | Users Guide PDF - Page 110
    Description Print Permission Off* On Allow the user to print. Security Reset Jumper Enable "Guest" access* No Effect Specify user access to the printer. Notes: • The jumper is located beside a lock icon on the controller board. • Enable "Guest" access gives anyone access to all aspects of the
  • Lexmark MX431 | Users Guide PDF - Page 111
    111 Cloud Connector Menu item Enable/Disable Connectors Description Enable a cloud service provider. Reports Menu Settings Page Menu item Menu Settings Page Description Print a report that contains the printer menus. Device Menu item Device Information Device Statistics Profiles List Asset
  • Lexmark MX431 | Users Guide PDF - Page 112
    connected to the printer using Wi‑Fi Direct. Note: This menu item appears only when Enable Wi‑Fi Direct is set to On. Troubleshooting Menu item Print Quality Test Pages Cleaning the Scanner Description Print sample pages to identify and correct print quality defects. Print instructions on how to
  • Lexmark MX431 | Users Guide PDF - Page 113
    Supplies menu, click Custom Supply Notifications. 4 Select a notification for each supply item. 5 Apply the changes. Setting up e‑mail alerts Configure the printer to send e‑mail alerts when supplies are low, when paper must be changed or added, or when there is a paper jam. 1 Open a web browser, and
  • Lexmark MX431 | Users Guide PDF - Page 114
    55B5000 55B6000 High yield Return Program toner cartridge 55B1H00 55B2H00 55B3H00 55B4H00 55B5H00 55B6H00 1 Supported only in the Lexmark MX431 printer model. 2 Available only for contract‑managed printers. For more information, contact your Lexmark representative or system administrator.
  • Lexmark MX431 | Users Guide PDF - Page 115
    yield regular toner cartridge1 Extra high yield regular toner cartridge2 1 Supported only in the Lexmark MX331 printer model. 2 Supported only in the Lexmark MX431 printer model. Worldwide 55B0HA0 55B0XA0 Lexmark MB3442 Return Program toner cartridges Item Return Program toner cartridge High
  • Lexmark MX431 | Users Guide PDF - Page 116
    Maintain the printer 116 Item Extra high yield Return Program toner cartridge United States and Canada B341X00 European Economic Area B342X00 Rest of Asia Pacific B343X00 Latin America B344X00 Rest of Europe, Australia and Middle East, New Zealand and Africa B345X00 B346X00 Lexmark MB3442
  • Lexmark MX431 | Users Guide PDF - Page 117
    the printer 117 2 Remove the imaging unit. 3 Twist the blue latch, and then remove the used toner cartridge from the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning
  • Lexmark MX431 | Users Guide PDF - Page 118
    Maintain the printer 118 4 Unpack the new toner cartridge. 5 Shake the toner cartridge to redistribute the toner.
  • Lexmark MX431 | Users Guide PDF - Page 119
    Maintain the printer 119 6 Insert the new toner cartridge into the imaging unit until it clicks into place. 7 Insert the door. Warning-Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the
  • Lexmark MX431 | Users Guide PDF - Page 120
    Maintain the printer 120 2 Remove the used imaging unit.
  • Lexmark MX431 | Users Guide PDF - Page 121
    Maintain the printer 121 3 Twist the blue latch, and then remove the toner cartridge from the light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print
  • Lexmark MX431 | Users Guide PDF - Page 122
    the printer 122 5 Insert the new imaging unit. 6 Close the door. Replacing the tray 1 Remove the used tray. 2 Unpack the new tray. 3 Insert the new tray. Replacing the pick roller assembly 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then from the printer.
  • Lexmark MX431 | Users Guide PDF - Page 123
    Maintain the printer 123 3 Open the front door. 4 Remove the imaging unit. 5 Close the front door. 6 Remove the tray.
  • Lexmark MX431 | Users Guide PDF - Page 124
    Maintain the printer 124 7 Position the printer on its side. 8 Remove the used pick roller assembly. 9 Unpack the new pick roller assembly. Note: To avoid contamination, make sure that your hands are clean.
  • Lexmark MX431 | Users Guide PDF - Page 125
    insert the tray. 12 Open the front door. 13 Insert the imaging unit. 14 Close the front door. 15 Connect the power cord to the printer, and then to the electrical outlet. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately
  • Lexmark MX431 | Users Guide PDF - Page 126
    Maintain the printer 126 Replacing the tray separator roller 1 Remove the tray, and then remove the used separator roller. 2 Unpack the new separator roller. Note: To avoid contamination, make sure that your hands are clean. 3 Insert the new separator roller. 4 Insert the tray.
  • Lexmark MX431 | Users Guide PDF - Page 127
    Maintain the printer 127 Replacing the ADF separator pad 1 Open the ADF cover. 2 Remove the used ADF separator pad. 3 Unpack the new ADF separator pad.
  • Lexmark MX431 | Users Guide PDF - Page 128
    Maintain the printer 128 4 Insert the new separator pad until it clicks into place. 5 Close the ADF cover.
  • Lexmark MX431 | Users Guide PDF - Page 129
    Remove paper from the standard bin and multipurpose feeder. 3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum. 4 Wipe the outside of the printer with a damp, soft, lint‑free cloth. Notes: • Do not use household cleaners or detergents, as they may damage the
  • Lexmark MX431 | Users Guide PDF - Page 130
    Maintain the printer 130 Cleaning the scanner 1 Open the scanner cover. 2 Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad Note: In some printer models, this location has an ADF glass instead of a pad. • Scanner glass pad
  • Lexmark MX431 | Users Guide PDF - Page 131
    . Hibernate mode 1 From the home screen, touch Settings > Device > Power Management > Timeouts > Hibernate Timeout. 2 Select the amount of time that the printer stays idle before it enters Hibernate mode. Notes: • For Hibernate Timeout to work, set Hibernate Timeout on Connection to Hibernate. • The
  • Lexmark MX431 | Users Guide PDF - Page 132
    the trays. Do not try to lift the printer and any options at the same time. • Always use the handholds on the printer to lift it. • Any cart used to move the printer must have a surface able to support the full footprint of the printer. • Any cart used to move the hardware options must have
  • Lexmark MX431 | Users Guide PDF - Page 133
    Maintain the printer 133 Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.
  • Lexmark MX431 | Users Guide PDF - Page 134
    Troubleshoot a problem 134 Troubleshoot a problem The printer is not responding Action Step 1 Check if the power cord is connected to the electrical outlet. Yes The problem is solved. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an
  • Lexmark MX431 | Users Guide PDF - Page 135
    Troubleshoot a problem 135 Action Yes Step 8 The problem is Turn off the printer, wait for about 10 seconds, and then turn on the solved. printer. Is the printer responding? No Contact customer support. Unable to read flash drive Action Step 1 Check if the printer is not busy processing
  • Lexmark MX431 | Users Guide PDF - Page 136
    Troubleshoot a problem Network connection problems Cannot open Embedded Web Server Action Step 1 Check if the printer is on. Yes Go to step 2. Is the printer on? Step 2 Make sure that the printer or later Go to step 4. Is your browser supported? Step 4 Check if the network connection is
  • Lexmark MX431 | Users Guide PDF - Page 137
    Troubleshoot a problem 137 Action Step 7 Access the Embedded Web Server. Did the Embedded Web Server open? Yes The problem is solved. No Contact customer support. Issues with supplies Replace cartridge, printer region mismatch To correct this problem damage your Lexmark printer or associated
  • Lexmark MX431 | Users Guide PDF - Page 138
    Troubleshoot a problem 138 To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, do either of the following: For touch‑screen printer models, press twice, and then press twice. For non‑touch‑screen printer models, press and hold X and
  • Lexmark MX431 | Users Guide PDF - Page 139
    Troubleshoot a problem Correct loading of paper 139 Incorrect loading of paper • Do not load or remove a tray while the printer is printing. • the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading
  • Lexmark MX431 | Users Guide PDF - Page 140
    Troubleshoot a problem 140 Identifying jam locations Notes: • When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed page has been cleared. Check your printed output for blank pages. • When Jam Recovery is set to On or Auto, the printer reprints
  • Lexmark MX431 | Users Guide PDF - Page 141
    Troubleshoot a problem 141 Paper jam in the automatic document feeder 1 Remove all original documents from the ADF tray. 2 Open the ADF cover. 3 Remove the jammed paper. Note:
  • Lexmark MX431 | Users Guide PDF - Page 142
    Troubleshoot a problem 142 Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Remove the door. Warning-Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the
  • Lexmark MX431 | Users Guide PDF - Page 143
    Troubleshoot a problem 143 5 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect
  • Lexmark MX431 | Users Guide PDF - Page 144
    Troubleshoot a problem 144 8 Close the door. 9 Open the multipurpose feeder. 10 Flex, fan, and align the paper edges before loading. 11 Reload paper.
  • Lexmark MX431 | Users Guide PDF - Page 145
    Troubleshoot a problem 145 Paper jam in trays 1 Remove the tray. 2 Open the front door. Warning-Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Lexmark MX431 | Users Guide PDF - Page 146
    Troubleshoot a problem 146 3 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect
  • Lexmark MX431 | Users Guide PDF - Page 147
    Troubleshoot a problem 147 6 Close the front door, and then insert the tray. 7 Open the rear door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 8 Remove the jammed paper. Note:
  • Lexmark MX431 | Users Guide PDF - Page 148
    Troubleshoot a problem 148 12 Insert the tray. Paper jam in the duplex unit 1 Open the front door. Warning-Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Lexmark MX431 | Users Guide PDF - Page 149
    Troubleshoot a problem 149 2 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect
  • Lexmark MX431 | Users Guide PDF - Page 150
    Troubleshoot a problem 150 5 Close the door. 6 Remove the tray. 7 Push the duplex unit latch to open the duplex unit. 8 door. Warning-Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the
  • Lexmark MX431 | Users Guide PDF - Page 151
    Troubleshoot a problem 151 2 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect
  • Lexmark MX431 | Users Guide PDF - Page 152
    Troubleshoot a problem 152 CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 4 Remove the jammed paper. Note:
  • Lexmark MX431 | Users Guide PDF - Page 153
    Troubleshoot a problem 153 Paper feed problems Envelope seals when printing Action Step 1 a Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the flaps. b Send the print job. Yes Go to step 2. No The problem is solved.
  • Lexmark MX431 | Users Guide PDF - Page 154
    Troubleshoot a problem 154 Tray linking does not work Action Yes Step 1 The problem is a Check if the trays contain the same paper size and paper type. solved. b Check if the paper guides are frequently? No Go to step 2. Go to step 3. Contact customer support. No The problem is solved.
  • Lexmark MX431 | Users Guide PDF - Page 155
    Troubleshoot a problem 155 Action Step 2 a From the control panel, support. Printing problems Print jobs do not print Action Yes Step 1 The problem is a From the document you are trying to print, open the Print solved. dialog, and then check if you have selected the correct printer
  • Lexmark MX431 | Users Guide PDF - Page 156
    Troubleshoot a problem 156 Action Step 2 a Check if the printer is on. b Resolve any error messages that appear on the display. c Print the document. Yes The problem is solved. Is the document printed? Step 3 a Check if the ports are working and if the cables are securely connected to the
  • Lexmark MX431 | Users Guide PDF - Page 157
    Troubleshoot a problem 157 Action Step 2 The print job may contain a formatting error or invalid data. • Delete the print job, and then send it again. • For PDF files, generate a new file, and then print the documents. Yes The problem is solved. Are the documents printed? Step 3 The problem is
  • Lexmark MX431 | Users Guide PDF - Page 158
    Troubleshoot a problem 158 Action Yes Step 2 The problem is a Depending on your operating system, specify the paper size solved. and paper type from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel. Navigate to: Settings > Paper >
  • Lexmark MX431 | Users Guide PDF - Page 159
    Troubleshoot a problem Action Yes Step 4 Go to step 5. a From the home screen, touch Settings > Print > Quality > Print Resolution. b Set the resolution to 600 dpi. c Print the document. Is the printer printing slow? Step 5 Go to step 6. a Depending on your operating system, specify the
  • Lexmark MX431 | Users Guide PDF - Page 160
    Troubleshoot a problem 160 Action Yes Step 8 a Make sure that the printer is not overheating. Contact customer support. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer. For more information, see "Selecting a
  • Lexmark MX431 | Users Guide PDF - Page 161
    Troubleshoot a problem 161 "Mottled print and dots" on "Paper curl" on page 171 "Print crooked or skewed" "Repeating defects" on page 170 on page 173 page 182 "
  • Lexmark MX431 | Users Guide PDF - Page 162
    the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the
  • Lexmark MX431 | Users Guide PDF - Page 163
    the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the
  • Lexmark MX431 | Users Guide PDF - Page 164
    Troubleshoot a problem 164 Action Step 4 Check if the paper has texture or rough finishes. Yes Go to step 5. No Go to step 6. Are you printing on textured or rough paper? Step 5 a Replace textured paper with plain paper. b Print the document. Go to step 6. The problem is solved. Is the print
  • Lexmark MX431 | Users Guide PDF - Page 165
    the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the
  • Lexmark MX431 | Users Guide PDF - Page 166
    paper folded or wrinkled? Gray background Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes
  • Lexmark MX431 | Users Guide PDF - Page 167
    Troubleshoot a problem 167 Action Yes Step 2 Go to step 3. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Does gray background
  • Lexmark MX431 | Users Guide PDF - Page 168
    No Go to step 2. Go to step 3. Contact customer support. Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.
  • Lexmark MX431 | Users Guide PDF - Page 169
    Troubleshoot a problem 169 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. Is the print light? Step 2 Go to step 3. a Turn off the
  • Lexmark MX431 | Users Guide PDF - Page 170
    customer The problem is support. solved. Is the print light? Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
  • Lexmark MX431 | Users Guide PDF - Page 171
    Troubleshoot a problem 171 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the print mottled? Step 2
  • Lexmark MX431 | Users Guide PDF - Page 172
    Go to step 3. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. The problem is solved. Is the paper curled? Step 3 Go to step 4. a Adjust the guides in the tray to the
  • Lexmark MX431 | Users Guide PDF - Page 173
    Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Adjust the guides in the tray
  • Lexmark MX431 | Users Guide PDF - Page 174
    Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark the document. The problem is solved. Is the printer printing solid black
  • Lexmark MX431 | Users Guide PDF - Page 175
    Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark to light may cause print quality problems. Warning-Potential Damage: Do not
  • Lexmark MX431 | Users Guide PDF - Page 176
    control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner
  • Lexmark MX431 | Users Guide PDF - Page 177
    Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark to light may cause print quality problems. Warning-Potential Damage: Do not
  • Lexmark MX431 | Users Guide PDF - Page 178
    Troubleshoot a problem 178 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical light bands appear
  • Lexmark MX431 | Users Guide PDF - Page 179
    Troubleshoot a problem 179 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical white lines appear
  • Lexmark MX431 | Users Guide PDF - Page 180
    control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner
  • Lexmark MX431 | Users Guide PDF - Page 181
    ? Vertical dark streaks with print missing Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes
  • Lexmark MX431 | Users Guide PDF - Page 182
    Troubleshoot a problem 182 Action Yes Step 2 Contact customer a Check if the printer is using a genuine and supported Lexmark support. toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical
  • Lexmark MX431 | Users Guide PDF - Page 183
    Troubleshoot a problem 183 Action Step 2 a Replace the affected supply item. b Print the document. Do the repeating defects appear? Yes Contact customer support. No The problem is solved. Faxing problems Caller ID is not shown Action Enable caller ID. From the home screen, touch Settings >
  • Lexmark MX431 | Users Guide PDF - Page 184
    Troubleshoot a problem 184 Action Yes Step 4 Check the telephone wall jack. The problem is solved. a Connect the analog then connect the printer to that wall jack. Can you send or receive a fax? Step 5 The problem is Check if the printer is connected to an analog phone service or to
  • Lexmark MX431 | Users Guide PDF - Page 185
    > Fax Receive Settings > Rings to Answer. Can you receive faxes? Step 3 If the printer is printing blank pages, then see "Blank or white pages" on page 161. The problem is solved. Can you receive faxes? No Go to step 2. Contact customer support. No Go to step 2. Go to step 3. Contact customer
  • Lexmark MX431 | Users Guide PDF - Page 186
    lower transmission speed. Is the fax print quality satisfactory? No Go to step 2. Contact customer support. Scanning problems Cannot scan from a computer Action Yes Step 1 The problem is a Turn off the printer, wait for about 10 seconds, and then turn it solved. back on. b Resend the scan
  • Lexmark MX431 | Users Guide PDF - Page 187
    Troubleshoot a problem 187 Partial copies of document or photo Action Yes Step 1 The problem is a Make sure that connected to the computer and the printer. b Resend the scan job. Is the scan job successful? Step 2 Check the file you want to scan. The problem is solved. a Make sure that
  • Lexmark MX431 | Users Guide PDF - Page 188
    Troubleshoot a problem 188 Poor copy quality Action Yes Step 1 The problem is a Clean the scanner glass and the ADF glass with a damp, soft, solved. lint‑free cloth. If your printer The problem is solved. Is the copy quality satisfactory? No Go to step 2. Contact customer support. Vertical
  • Lexmark MX431 | Users Guide PDF - Page 189
    Troubleshoot a problem 189 Scanning takes too long or freezes the computer Action Close all applications that are interfering with the scan. Does scanning take too long or freeze the computer? Yes Contact customer support. No The problem is solved. Scanner does not respond Action Step 1 a
  • Lexmark MX431 | Users Guide PDF - Page 190
    Troubleshoot a problem 190 5 Compare the Copy Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support
  • Lexmark MX431 | Users Guide PDF - Page 191
    and Recycling Program may be recycled through your local recycling center. Recycling Lexmark packaging Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and that there
  • Lexmark MX431 | Users Guide PDF - Page 192
    Product name: Lexmark MB3442dw; Lexmark MX331adn; Lexmark MX431adn, Lexmark MX431adw MFPs Machine type services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark
  • Lexmark MX431 | Users Guide PDF - Page 193
    Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark are registered trademarks and service marks of Mopria printer commands (language) and functions included in its printer products. This printer is intended to be compatible with the PCL language. This means the printer
  • Lexmark MX431 | Users Guide PDF - Page 194
    If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. India E- of the Rules. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local
  • Lexmark MX431 | Users Guide PDF - Page 195
    of the printer before accessing or touching interior areas of the printer even if the symbol is not present. ENERGY STAR Any Lexmark product bearing normal operation, user maintenance, or prescribed service conditions. The printer has a non-serviceable printhead assembly that contains a laser with
  • Lexmark MX431 | Users Guide PDF - Page 196
    (Watts) One-sided: 530 (MX331), 580 (MX431, MB3442); Two-sided: 315 (MX331), 330 (MX431, MB3442) 550 (MX331); 600 (MX431, MB3442) 13 (MX331); 14 (MX431, MB3442) 6.5 (MX331); 7 (MX431adn); 7.5 (MX431adw, MB3442) 0.8 (MX331); 0.9 (MX431adn); 1.1 (MX431adw, MB3442) 0.1 0.1 The power consumption levels
  • Lexmark MX431 | Users Guide PDF - Page 197
    countries or regions 3 days The amount of time the printer waits after a job is printed before it enters Hibernate the analog facsimile card: Lexmark Regulatory Type/Model Number: your telephone company. This equipment uses the RJ-11C Universal Service Order Code (USOC) jack. A plug and jack used
  • Lexmark MX431 | Users Guide PDF - Page 198
    service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark the problem is resolved. This equipment contains no user serviceable parts. For repair and warranty information, contact Lexmark
  • Lexmark MX431 | Users Guide PDF - Page 199
    for the Facsimile User Instructions. The grant of services. This equipment shall not be set up to make automatic calls to the Telecom "111" Emergency Service adapter is required. The Lexmark part number is 80D1873. any 30 minute period for any single manual call initiation, and • The equipment shall
  • Lexmark MX431 | Users Guide PDF - Page 200
    regulatory information that applies only to wireless models. If in doubt as to whether your model is a wireless model, go to http://support.lexmark.com. Modular component notice Wireless models contain the following modular component: Regulatory Type/Model Number LEX-M08-001; FCC ID:IYLLEXM08001; IC
  • Lexmark MX431 | Users Guide PDF - Page 201
    and used in accordance with the instructions, may cause harmful interference to radio • Consult your point of purchase or service representative for additional suggestions. The manufacturer a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294
  • Lexmark MX431 | Users Guide PDF - Page 202
    this compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington, KY 40550 Telephone: (859) 232-2000 E-mail: [email protected] Industry Canada compliance statement This Class B digital apparatus
  • Lexmark MX431 | Users Guide PDF - Page 203
    FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International Lexmark or a Lexmark Remarketer, referred to in this statement as "Remarketer." Limited warranty Lexmark warrants that this product: -Is manufactured from new parts, or new and serviceable
  • Lexmark MX431 | Users Guide PDF - Page 204
    any supplies and for any maintenance items included with the printer shall end earlier if it, or its original contents, Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer
  • Lexmark MX431 | Users Guide PDF - Page 205
    WILL APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE. Limitation of actual damages up to the limit set forth in the following paragraph. Lexmark's liability for actual damages from any cause whatsoever will be limited to
  • Lexmark MX431 | Users Guide PDF - Page 206
    48 connecting printer to distinctive ring service 27 connecting the printer to a wireless network 33 connecting to a wireless network using PIN method 34 using Push Button method 34 conserving supplies 132 contacting customer support 190 control panel using 11 copy troubleshooting partial copies
  • Lexmark MX431 | Users Guide PDF - Page 207
    sizes, copying 45 distinctive ring service, fax enabling 27 documents, the settings 28 fax troubleshooting caller ID is not shown scanning to 53 G genuine Lexmark parts and supplies 114 genuine driver 31 installing the printer software 31 installing trays 21 internal options, adding print driver
  • Lexmark MX431 | Users Guide PDF - Page 208
    103 Image 72 Information Sent to Lexmark 62 IPSec 101 Layout 68 Local Notifications 59 Out of Service Erase 66 PCL 71 PDF 70 TCP/IP 99 Tray Configuration 73 Troubleshooting 112 Universal Setup 74 USB 104 supported 15 paper types, supported 17 paper weights, supported 18 parts of the printer
  • Lexmark MX431 | Users Guide PDF - Page 209
    driver hardware options, adding 33 installing 31 print job canceling from the computer 44 canceling from the printer control panel 44 print jobs not printed 155 print quality is poor 160 Print Quality Test Pages 112 print quality troubleshooting 52 recycling Lexmark packaging 191 Lexmark products 191
  • Lexmark MX431 | Users Guide PDF - Page 210
    resetting 129, 137 supported file types 42 supported flash drives 42 supported paper sizes 15 supported paper types 17 supported paper weights 18 T 122 unlinking 31 troubleshooting cannot open Embedded Web Server 136 print quality is poor 160 printer is not responding 134 troubleshooting, copy partial
  • Lexmark MX431 | Users Guide PDF - Page 211
    the ADF 188 two‑sided copying 46 U unable to read flash drive troubleshooting, print 135 Universal paper size setting 28 unlinking trays 31 updating firmware 32 USB port enabling 135 USB printer port 20 using genuine Lexmark parts and supplies 114 using the ADF copying 45 using the automatic document
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MB3442, MX331, MX431 MFPs
User's Guide
April 2020
www.lexmark.com
Machine type(s):
7019
Models:
235, 4a6, 4b6, 486