Lexmark CX331 Users Guide PDF

Lexmark CX331 Manual

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  • Lexmark CX331 | Users Guide PDF - Page 1
    CX331, CX431, MC3224, MC3326, MC3426 MFPs User's Guide April 2020 Machine type(s): 3500 Models: 285, 485, 685, 876, 8c6 www.lexmark.com
  • Lexmark CX331 | Users Guide PDF - Page 2
    the Menu Settings Page...39 Secure the printer 40 Erasing printer memory...40 Restoring factory default settings...40 Statement of Volatility...40 Print...41 Printing from a computer...41 Printing from a mobile device...41 Printing from a flash drive...43 Supported flash drives and file types...44
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    from a Cloud Connector profile...46 Printing a font sample list...46 Placing separator sheets between copies 46 Canceling a print job...46 Adjusting toner darkness...46 Copy...47 Using the automatic document feeder and scanner glass 47 Making copies...47 Copying photos...47 Copying on letterhead
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    ...56 Scanning to a Cloud Connector profile...57 Use printer menus 58 Menu map...58 Device...59 Print...70 Paper...76 Copy...79 Fax...81 E-mail...88 FTP...92 USB Drive...94 Network/Ports...98 Security...112 Cloud Connector...116 Reports...116 Troubleshooting...117 Maintain the printer 118 Checking
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    144 Clearing jams...145 Paper feed problems...157 Printing problems...159 Color quality problems...188 Faxing problems...191 Scanning problems...194 Contacting customer support...198 Recycle and dispose 199 Recycling Lexmark products...199 Recycling Lexmark packaging...199 Notices...200 Index...216
  • Lexmark CX331 | Users Guide PDF - Page 6
    can be easily overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer performance. CAUTION-POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this
  • Lexmark CX331 | Users Guide PDF - Page 7
    for signs of such problems. Remove the power printer. CAUTION-TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark
  • Lexmark CX331 | Users Guide PDF - Page 8
    described in the user documentation, to a service representative. This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print
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    • Caring for and maintaining the printer • Troubleshooting and solving problems Help using the printer software Find it here See the setup documentation that came with the printer or go to http://support.lexmark.com. Information Center-Go to http://infoserve.lexmark.com. Product videos-Go to http
  • Lexmark CX331 | Users Guide PDF - Page 10
    Learn about the printer 10 What are you looking for? The latest supplemental information, updates, and customer support: • Documentation • Driver downloads • Live chat support • E‑mail support • Voice support Find it here Go to http://support.lexmark.com. Note: Select your country or region, and
  • Lexmark CX331 | Users Guide PDF - Page 11
    Learn about the printer 11 Printer configurations Lexmark MC3224dwe MFP 1 Scanner 2 Standard bin 3 Manual feeder 4 250‑sheet tray 5 Control panel
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    Learn about the printer 12 Lexmark CX331, Lexmark CX431, Lexmark MC3224adwe, Lexmark MC3326, Lexmark MC3426 MFPs 1 Automatic document feeder (ADF) 2 ADF tray 3 ADF bin 4 Standard bin 5 Manual feeder 6 Standard 250‑sheet tray 7 Optional 250‑sheet trays Note: This option is supported only in some
  • Lexmark CX331 | Users Guide PDF - Page 13
    3 Apply the changes. Changing the language of the keyboard on the display Note: You can only change the language of the keyboard in printer tasks that require alphanumeric input such as e‑mail or scan. 1 Touch the input field. 2 On the keyboard, touch and hold the language key. 3 Select a language.
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    the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold, or dry conditions can contribute to paper curling before printing and can cause feeding problems. Smoothness Paper smoothness directly affects print quality. If paper is too rough, toner cannot
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    several days if the storage or transportation environment is very different from the printer environment. Thick paper may also require a longer conditioning period. Grain a high degree of stability, resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as
  • Lexmark CX331 | Users Guide PDF - Page 16
    surfaces. • Use inks that are not affected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these requirements; orientation for your printer. For more information, see the Paper and Specialty Media Guide. Supported paper sizes Paper size Standard or Manual feeder Two‑
  • Lexmark CX331 | Users Guide PDF - Page 17
    Learn about the printer 17 Paper size Standard or Manual feeder Two‑sided ADF optional printing 250‑sheet tray Scanner glass Oficio (Mexico) narrow paper with the short edge entering the printer first. 4 Supports paper size only up to 216 x 297 mm (8.5 x 11.7 in.). 5 The standard 250‑
  • Lexmark CX331 | Users Guide PDF - Page 18
    Learn about the printer 18 Paper size Universal2, 3 105 x 148 mm (4.13 x 5.83 in.) to 215.9 x 355.6 mm (8.5 x 14 in.) Standard or Manual feeder optional 250‑sheet tray X X the short edge entering the printer first. 4 Supports paper size only up to 216 x 297 mm (8.5 x 11.7 in.). 5
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    Learn about the printer • The ADF supports only plain paper. Paper type Plain paper Standard or optional 250‑sheet tray Card stock Labels Envelopes Manual feeder 19 Two‑sided printing X X X Supported paper weights Note: The ADF supports 52-90.3 g/m2 (14-24 lb bond) paper. Paper type and
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    meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard. • Provide a flat, sturdy, and stable surface. • Keep the printer: - Clean, dry, and free of dust - Away from stray staples and paper clips - Away from the direct airflow of air conditioners, heaters, or
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    to access the telephone line to send and receive faxes. Note: To enable manual fax, use a corded fax splitter. 2 Ethernet port Connect the printer to a network. 3 USB printer port Connect the printer to a computer. 4 Power cord socket Connect the printer to a properly grounded electrical outlet.
  • Lexmark CX331 | Users Guide PDF - Page 22
    , connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. 6 Turn on the printer. Add the tray in the print driver to make it available for print jobs. For more information, see "Adding available options in the print
  • Lexmark CX331 | Users Guide PDF - Page 23
    6 Open a web browser, and then go to https://lexmark.cloud-connect.co. 7 Click Next, and then accept the click Connect. 9 Log in to your cloud service provider account. 10 Grant permissions. Note: the printer IP address in the address field. Notes: • View the printer IP address on the printer home
  • Lexmark CX331 | Users Guide PDF - Page 24
    pages. Other file types such as DOCX and XLXS are supported in some printer models. 4 Click Save. Creating folders 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of
  • Lexmark CX331 | Users Guide PDF - Page 25
    1 From the home screen, touch: Settings > Device > Preferences > Run Initial Setup 2 Turn off the printer, wait for about 10 seconds, and then turn on the printer. 3 On the Fax setup screen, configure the settings. 4 Finish the setup. Using the Embedded Web Server 1 Open a web browser, and then type
  • Lexmark CX331 | Users Guide PDF - Page 26
    Answer to On) or manually (set Auto Answer to Off). • If you want to receive faxes automatically, then set the printer to pick up on a specified number of rings. Setup 2: Printer is sharing the line with an answering machine Note: If you subscribe to a distinctive ring service, then make sure that
  • Lexmark CX331 | Users Guide PDF - Page 27
    to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer Rings to Answer setting to 6. Setting up fax in countries or regions with different telephone wall jacks and plugs CAUTION-SHOCK HAZARD: To avoid the
  • Lexmark CX331 | Users Guide PDF - Page 28
    an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Lexmark adapter plug Part number 40X8519 Connecting the printer to a non‑RJ11 wall jack
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    you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter. Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The
  • Lexmark CX331 | Users Guide PDF - Page 30
    figure 30 Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone number is assigned a different ring pattern. 1 From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls
  • Lexmark CX331 | Users Guide PDF - Page 31
    each tray separately. Keep all other trays closed until needed. 1 Remove the tray. Note: To avoid paper jams, do not remove trays while the printer is busy. 2 Flex, fan, and align the paper edges before loading. 3 Load the paper stack with the printable side faceup. Notes: • Load letterhead faceup
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    Set up, install, and configure 32 4 Adjust the guides to match the size of the paper that you are loading. 5 Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded.
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    , and configure 33 Loading the manual feeder 1 Adjust the guide to match the size of the paper that you are loading. 2 Load a sheet of paper with the printable side faceup. • Load letterhead with the printable side faceup and the top edge entering the printer first for one‑sided printing. • Load
  • Lexmark CX331 | Users Guide PDF - Page 34
    on an AirPrint-certified printer. 1 Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. 2 Run the installer, and then follow the instructions on the computer screen.
  • Lexmark CX331 | Users Guide PDF - Page 35
    Lexmark representative. 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer guration or Import Configuration. 3 Follow the instructions on the screen. 4 If the printer supports applications, then do the following: a Click
  • Lexmark CX331 | Users Guide PDF - Page 36
    of hardware options, and then add any installed options. 3 Apply the changes. Available options MarkNetTM N8372 802.11a/b/g/n/ac Wireless Print Server Interface Card Note: Supported only in the Lexmark MC3426adwe printer model. Networking Installing the wireless print server 1 Turn off the
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    then type the network password. Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup. Using Lexmark Mobile Assistant 1 Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google PlayTM store or App
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    Setup (WPS) Before you begin, make sure that: • The access point (wireless router) is WPS‑certified or WPS‑compatible. For more information, see the documentation that came with your access point. • A wireless network adapter is installed in your printer. For more information, see the instructions
  • Lexmark CX331 | Users Guide PDF - Page 39
    Ports > Network Overview > Active Adapter > Standard Network. 2 Follow the instructions on the display. Checking the printer connectivity 1 From the home screen, touch Settings > Reports > Network > Network Setup Page. 2 Check the first section of the network setup page, and confirm that the status is
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    Service Erase. 2 Select the Sanitize all information on nonvolatile memory check box, and then touch OK. 3 Select either Start initial setup or Leave printer . 3 Touch RESTORE. 4 Follow the instructions on the display. Statement of Volatility Your printer contains various types of memory that can
  • Lexmark CX331 | Users Guide PDF - Page 41
    to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application. 2 Select a printer. 3 Print the document. Printing from a mobile device using Mopria Print Service Mopria® Print Service
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    the document. Printing from a mobile device using Wi‑Fi Direct® Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make sure that the mobile device is connected to the printer wireless network. For more information, see "Connecting a mobile device to the
  • Lexmark CX331 | Users Guide PDF - Page 43
    1 Insert the flash drive. Notes: • If you insert the flash drive when an error message appears, then the printer ignores the flash drive. • If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the display. 2 Select the document that you want to print. If
  • Lexmark CX331 | Users Guide PDF - Page 44
    earlier) • Microsoft file formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)* * Supported only in some printer models. Images • .JPEG or .jpg • .TIFF or .tif* • .gif* • .bmp* held jobs are stored in the printer until they are released or deleted manually. Set the expiration time for a repeat print job.
  • Lexmark CX331 | Users Guide PDF - Page 45
    jobs. Held Keep duplicate documents Set the printer to print all documents with the same file name. Printing confidential and other held jobs For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Click Print and Hold. 4 Select Use Print
  • Lexmark CX331 | Users Guide PDF - Page 46
    service sure to select a supported file. 4 Print computer 1 Depending on the operating system, do either of the following: • Open the printers folder, and then select your printer. • From the System Preferences in the Apple menu, navigate to your printer. 2 Select a job to cancel. Adjusting toner
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    . • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading. • Make sure to adjust the ADF guides to match the width of the paper that you are loading. • Use the scanner glass for single‑page documents, book pages, small items (such as
  • Lexmark CX331 | Users Guide PDF - Page 48
    . 3 Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the manual feeder, then navigate to: Copy To > Manual Feeder > select a paper size > Letterhead 4 Copy the document. Copying on both sides of the paper 1 Load an original document into
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    Copy 49 Copying cards 1 Load a card on the scanner glass. 2 From the control panel, navigate to: Copy > ID Copy 3 If necessary, adjust the settings. 4 Copy the document. Creating a copy shortcut 1 From the home screen, touch Copy. 2 Configure the settings, and then touch . 3 Create a shortcut.
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    edge before loading. • Make sure to adjust the ADF guides to match the width of the paper that you are Setup. 2 Configure the settings. From the Embedded Web Server 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer
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    E-mail 51 Sending an e-mail 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, touch E-mail, and then enter the needed information. 3 If necessary, configure the output file type settings. 4 Send the e-mail. Creating an e-mail shortcut 1 From the home
  • Lexmark CX331 | Users Guide PDF - Page 52
    loading. • Make sure to adjust the ADF guides to match the width of the paper that you computer Note: Make sure that the Universal Fax driver is installed. For Windows users 1 With a document open, click File > Print. 2 Select the printer, and then click Properties, Preferences, Options, or Setup
  • Lexmark CX331 | Users Guide PDF - Page 53
    Fax 53 For Macintosh users 1 With a document open, choose File > Print. 2 Select the printer and enter the recipient number. 3 If necessary, configure other fax settings. 4 Send the fax job. Scheduling a fax 1 Load the original document into the ADF
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    : • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. 2 Click Settings > Fax > Fax Setup > Fax Receive
  • Lexmark CX331 | Users Guide PDF - Page 55
    before loading. • Make sure to adjust the ADF guides to match the width of the paper that you the printer IP address in the address field. Notes: • View the printer IP address on the printer home and then configure the settings. 4 Apply the changes. Scanning to an FTP server using a shortcut 1 Load an
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    USB Drive screen does not appear, then touch USB Drive on the home screen. 4 Scan the document. Warning-Potential Damage: To avoid loss of data or printer malfunction, do not touch the flash drive or the printer in the area shown while actively printing, reading, or writing from the memory device.
  • Lexmark CX331 | Users Guide PDF - Page 57
    . 2 From the home screen, touch Cloud Connector. 3 Select a cloud service provider, and then select a profile. Note: For more information on creating a Cloud Connector profile, see "Creating a Cloud Connector profile" on page 23. 4 Touch Scan, and then assign a filename and destination folder. 5 Touch
  • Lexmark CX331 | Users Guide PDF - Page 58
    Eco‑Mode • Remote Operator Panel • Notifications • Power Management • Information Sent to Lexmark • Restore Factory Defaults • Maintenance • Visible Home Screen Icons • About this Printer Print • Layout • Setup • Quality • PostScript • PCL • Image Paper • Tray Configuration • Media Configuration
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    the country or region where the printer is configured to operate. Run initial setup No* Yes Run the setup wizard. Keyboard Keyboard Type [List Date and Time Manually Set Date and Time Date Format (MM‑DD‑YYYY*) Time Format (12 hour A.M./P.M.*) Time Zone Configure the printer date and time.
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    Scanning On Off* Set copies from the scanner glass to only one page at a time. Screen Timeout 5-300 (60*) Set the idle time in seconds before the display shows the home screen, or before the printer one side of a sheet of paper. Print Toner Darkness Light Normal* Dark Determine the lightness or
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    scanned text images. Note: An asterisk (*) next to a value indicates the factory default setting. Remote Operator Panel Menu item Description External VNC Connection Don't Allow* Allow Connect an external Virtual Network Computing alarm sounds when the printer requires user intervention.
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    times that the alarm sounds when the cartridge is low. Supplies Custom Supply Notifications Configure notification settings when the printer requires user intervention. Note: This menu item appears only in the Embedded Web Server. E‑mail Alerts Setup E‑mail Setup Primary SMTP Gateway Configure the
  • Lexmark CX331 | Users Guide PDF - Page 63
    memory before printing it. Jam Content Recovery Jam Recovery Off On Auto* Set the printer to reprint jammed pages. Jam Content Recovery Scanner Jam Recovery Job level Page level* Specify how to restart a scan job after resolving a paper jam. Note: An asterisk (*) next to a value indicates the
  • Lexmark CX331 | Users Guide PDF - Page 64
    : An asterisk (*) next to a value indicates the factory default setting. Information Sent to Lexmark Menu item Description Information Sent to Lexmark Send printer usage and performance information to Lexmark. Supplies and Page Usage Note: Information Send Time appears only when you select any
  • Lexmark CX331 | Users Guide PDF - Page 65
    driver mode of the printer to improve its compatibility with a personal computer. USB Configuration USB Scan to Local On* Off Set whether the USB device driver prompt to load paper appears. Tray Configuration Envelope Prompts Auto* Manual Envelope Set the paper source that the user fills when a
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    After Job On Off* Reset the emulator after a print job. Printer Emulations Emulator Security Disable Printer Message Access On* Off Disable access to the printer message during emulation. Fax Configuration Fax Low Power Support Disable Sleep Permit Sleep Auto* Set fax to enter Sleep mode
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    to continue offering as much functionality as possible, despite known issues. For example, when set to On, and the duplex motor is nonfunctional, the printer performs one‑sided printing of the documents even if the job is two‑sided printing. Device Operations Clear Custom Status Erase user‑defined
  • Lexmark CX331 | Users Guide PDF - Page 68
    Toner patch sensor setup Full calibration Run the full color calibration. Toner patch sensor setup Print TPS information page Print a diagnostic page that contains toner patch sensor calibration. Scanner Configuration Scanner Manual of a TIFF‑formatted scan output. Scanner Configuration Exact Tiff
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    menus 69 Out of Service Erase Menu item Description Sanitize all information on nonvolatile memory Clear all settings and applications that are stored in the printer. Erase all printer and network settings Erase all shortcuts and shortcut settings Visible Home Screen Icons Menu Description
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    Compressed Logs to USB* Export compressed log files to a flash drive. Send Logs Cancel Send Send diagnostic information to Lexmark. * This menu item appears only in some printer models. Print Layout Menu item Description Sides 1‑sided* 2‑sided Specify whether to print on one side or two sides
  • Lexmark CX331 | Users Guide PDF - Page 71
    paper. Note: An asterisk (*) next to a value indicates the factory default setting. Setup Menu item Description Printer Language PCL Emulation PS Emulation* Set the printer language. Note: Setting a printer language default does not prevent a software program from sending print jobs that use
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    color print cartridges always run while printing, whether color or black pages are being printed. Resource Save On Off* Determine what the printer does with Note: 4800 CQ provides high‑quality output at maximum speed. Toner Darkness Light Normal* Dark Determine the lightness or darkness of
  • Lexmark CX331 | Users Guide PDF - Page 73
    Black ‑5 to 5 (0*) Reset Defaults Adjust the amount of toner that is used for each color. Color Correction Color Correction Auto* Off Manual Color Correction Content Modify the color settings used to print documents. Notes: • Off sets the printer to receive the color correction from the software
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    SysStart file. Note: The default setting varies depending on the printer model. Image Smoothing On Off* Enhance the contrast and sharpness alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific programs such as math symbols for
  • Lexmark CX331 | Users Guide PDF - Page 75
    to perform a line feed after a carriage return control command. Tray Renumber Assign Tray [x] Assign Manual Paper Assign Manual Envelope Configure the printer to work with a different print driver or custom application that uses a different set of source assignments to request a given paper source
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    Use printer menus 76 Image Menu item Description Auto Fit On Off* Select the item Description Default Source Tray [x] (1*) Manual Paper Manual Envelope Set the paper source for all print jobs. Paper Size/Type Tray [x] (1*) Manual Paper Manual Envelope Specify the paper size or paper type
  • Lexmark CX331 | Users Guide PDF - Page 77
    All Listed* Set the printer to substitute a specifi factory default setting. Media Configuration Universal Setup Menu item Description Units of Measure Inches universal paper. Feed Direction Short Edge* Long Edge Set the printer to pick paper from the short edge or long edge direction
  • Lexmark CX331 | Users Guide PDF - Page 78
    Use printer menus 78 Custom Scan Sizes Menu item Description Custom Scan Size [x] Scan Size Name Width 1-8.50 inches (8.50*) 25-216 mm (216*) Height 1-14 inches (14*) 25-356 mm (297*) Orientation Portrait* Landscape 2 scans per side Off* On Assign a scan size name and configure the scan
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    2 sided Specify the scanning behavior based on the original document. Note: 2 sided to 1 sided and 2 sided to 2 sided appears only in some printer models. Color Off factory default setting. "Copy to" Source Tray [x] (1*) Manual Feeder Auto Size Match Specify the paper source for the copy
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    to Green -4 to 4 (0*) Yellow to Blue -4 to 4 (0*) Adjust the color intensity during scanning. Auto Color Detect Color Sensitivity 1-9 (5*) Area Sensitivity 1-9 (5*) Set the amount of color that the printer detects from the original document. Contrast Best for Content* 0 1 2 3 4 5 Specify the
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    (*) next to a value indicates the factory default setting. Fax Setup General Fax settings Menu item Description Fax Name Identify your fax machine receive Equal* Mostly send All send Set the amount of internal printer memory allocated for faxing. Note: This menu item prevents memory buffer
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    models. Sides Off* Short Edge Long Edge Specify the orientation of the original document when scanning on both sides of the document. Note: This menu item appears only in some printer models. Content Type Text* Text/Photo Photo Graphics Improve the output result based on the content of the
  • Lexmark CX331 | Users Guide PDF - Page 83
    item Description Behind a PABX On* Off Set the printer to dial a fax number without waiting to recognize Background Removal Level ‑4 to 4 (0*) Scan Edge to Edge On Off* Adjust the amount of background visible on a scanned image. Allow edge‑to‑edge scanning of the original document. Note: An
  • Lexmark CX331 | Users Guide PDF - Page 84
    errors in the fax transmission process caused by telephone line noise and poor signal strength. Enable Fax Scans On* Off Fax documents that are scanned at the printer. Driver to Fax On* Off Allow the print driver to send fax. Allow Save as Shortcut On* Off Save fax numbers as shortcuts on the
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    a value indicates the factory default setting. Admin Controls Menu item Description Enable Fax Receive On* Off Set the printer to receive fax. Enable Color Fax Receive On* Off Set the printer to receive fax in color. Enable Caller ID On Off* Show the number that is sending the incoming fax
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    the factory default setting. Fax Log settings Menu item Description Transmission Log Frequency Always* Never Only for Error Specify how often the printer creates a transmission log. Transmission Log Action Print Off On* E‑mail Off* On Print or e‑mail a log for successful fax transmission or
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    Use printer menus 87 Menu item Description Receive Error Log Print Never* Print on Error Print a log for fax‑receive failures. Auto Print Logs On* Off Print
  • Lexmark CX331 | Users Guide PDF - Page 88
    Use printer menus 88 E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending email. Primary SMTP Gateway Port 1-65535 (25*) Enter the port number of the primary SMTP server. Secondary SMTP Gateway Type the
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    Use printer menus 89 E‑mail Defaults Menu item Subject Message File Name Format PDF (.pdf)* TIFF (.tif) JPEG (.jpg) document. Color Black and White Gray Color* Auto Specify the color when scanning an image. Resolution 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Set the resolution of
  • Lexmark CX331 | Users Guide PDF - Page 90
    setting. Sides Off* Short Edge Long Edge Specify the orientation of the original document when scanning on both sides of the document. Note: This menu item appears only in some printer models. Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu
  • Lexmark CX331 | Users Guide PDF - Page 91
    Use printer menus 91 Menu item Description Scan Edge to Edge On Off* Allow edge‑to‑edge scanning of the original document. Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description Max E‑mail Size 0-65535 (0*) Set
  • Lexmark CX331 | Users Guide PDF - Page 92
    Use printer menus 92 FTP FTP Defaults Menu item Description Format PDF (.pdf)* TIFF (.tif) JPEG (.jpg) Specify the file format for the scanned image. PDF Settings PDF Version 1.3 1.4 1.5* 1.6 1.7 Archival Version A‑1a* A‑1b Secure Off* On Archival (PDF/A) Off* On Set the PDF format for the
  • Lexmark CX331 | Users Guide PDF - Page 93
    on both sides of the document. Note: This menu item appears only in some printer models. File Name Specify the file name of the scanned image. Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description Color Balance Cyan ‑ Red -4 to
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    Use printer menus 94 Menu item Description Background Removal Level ‑4 to 4 (0*) Adjust the amount of background visible on a scanned image. Scan Edge to Edge On Off* Allow edge‑to‑edge scanning of the original document. Note: An asterisk (*) next to a value indicates the factory default
  • Lexmark CX331 | Users Guide PDF - Page 95
    image. Darkness 1-9 (5*) Adjust the darkness of the scanned image. Orientation Portrait* Landscape Specify the orientation of the original document. Note: This menu item appears only in some printer models. Original Size [List of paper sizes] Set the paper size of the original document. Note
  • Lexmark CX331 | Users Guide PDF - Page 96
    on both sides of the document. Note: This menu item appears only in some printer models. File Name Specify the file name of the scanned image. Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description Color Balance Cyan to Red -4 to
  • Lexmark CX331 | Users Guide PDF - Page 97
    scanned image. Note: An asterisk (*) next to a value indicates the factory default setting. Flash Drive Print Menu item Description Number of Copies 1-9999 (1*) Set the number of copies. Paper Source Tray [x] (1*) Manual Paper Manual option selected, the printer automatically offsets each
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    Specify the type of the network connection. Note: Wireless is available only in printers connected to a wireless network. Network Status Show the connectivity status of the printer network. Display Network Status on Printer Off On* Show the network status on the display. Speed, Duplex Show the
  • Lexmark CX331 | Users Guide PDF - Page 99
    the printer cancels a network print job. Banner Page Off* On Print a banner page. Scan to PC Port Range Specify a valid port range for printers that Lexmark Mobile Assistant app. Determine the wireless network that the printer connects to. Note: This menu item appears as Wireless Connection Setup
  • Lexmark CX331 | Users Guide PDF - Page 100
    Use printer menus Menu item Wi‑Fi Protected Setup Start Push Button Method Start PIN Method Enable Wi‑Fi network security. Notes: • Start Push Button Method connects the printer to a wireless network when buttons on both the printer and the access point (wireless router) are pressed within a given
  • Lexmark CX331 | Users Guide PDF - Page 101
    Use printer menus 101 Menu item IPv4 Enable DHCP On* Off IPv4 Set Static IP Address IP Address Netmask Gateway IPv6 Enable IPv6 On* Off IPv6 Enable DHCPv6 On Off* IPv6 Stateless Address Autoconfiguration Off On* IPv6 DNS Address IPv6 Manually Assigned IPV6 Address IPv6 Manually Assigned IPV6 Router
  • Lexmark CX331 | Users Guide PDF - Page 102
    when a print job requires it, regardless of the default printer language. Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu. Set the printer to process Macintosh binary PostScript print jobs. Notes: • On
  • Lexmark CX331 | Users Guide PDF - Page 103
    change the printer LAA manually. PCL SmartSwitch Off On* Set the printer to switch printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu. PS SmartSwitch On* Off* Set the printer
  • Lexmark CX331 | Users Guide PDF - Page 104
    Allow DHCP/BOOTP to update NTP server On* Off Allow the DHCP and BOOTP clients to update the NTP settings of the printer. Zero Configuration Name Specify a service name for the zero configuration network. Enable Auto IP On* Off Assign an IP address automatically. DNS Address Specify the current
  • Lexmark CX331 | Users Guide PDF - Page 105
    or printers that are attached to print servers. Menu item Description SNMP Versions 1 and 2c Enabled Off On* Allow SNMP Set Off On* Enable PPM MIB Off On* SNMP Community Configure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Note: An
  • Lexmark CX331 | Users Guide PDF - Page 106
    security. Note: An asterisk (*) next to a value indicates the factory default setting. IPSec Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Enable IPSec Off* On Enable Internet Protocol Security (IPSec). Base Configuration
  • Lexmark CX331 | Users Guide PDF - Page 107
    when Enable IPSec is set to On. Pre‑Shared Key Authenticated Connections Host [x] Address Key Configure the authenticated connections of the printer. Note: These menu items appear only when Enable IPSec is set to On. Certificate Authenticated Connections Host [x] Address[/subnet] Address[/subnet
  • Lexmark CX331 | Users Guide PDF - Page 108
    access. Note: An asterisk (*) next to a value indicates the factory default setting. LPD Configuration Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description LPD Timeout 0-65535 seconds (90*) Set the time‑out value to stop the Line
  • Lexmark CX331 | Users Guide PDF - Page 109
    data and uses the default printer language specified in the Setup menu. Mac Binary PS On Auto* Off Set the printer to process Macintosh binary PostScript print jobs. Notes: • When set to On, the printer processes raw binary PostScript print jobs from computers using the Macintosh operating system
  • Lexmark CX331 | Users Guide PDF - Page 110
    your Google account. Options Enable Local Discovery Off On* Allow the registered user and other users on the same subnet to send jobs to the printer locally. Options Enable SSL Peer Verification Off On* Verify authenticity of the peer certificate to connect to your Google account. Options Always
  • Lexmark CX331 | Users Guide PDF - Page 111
    Use printer menus 111 Menu item Description SSID Set Preshared Key Specify the service set identifier (SSID) of the Wi‑Fi network. Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi connection. Show PSK on Setup Page Off On* Show the PSK on the Network Setup Page. Group
  • Lexmark CX331 | Users Guide PDF - Page 112
    B/W Print Color Print Network Folder ‑ Scan Manage Permissions Administrative Menus Security Menu Network/Ports Menu Paper Menu Reports Menu Function Configuration Menus Supplies Menu SE Menu Device Menu Description Control access to the printer functions. Control access to the printer menus.
  • Lexmark CX331 | Users Guide PDF - Page 113
    Device Management Remote Management Firmware Updates Embedded Web Server Access Import / Export All Settings Out of Service Erase Description Control access to the printer management options. Local Accounts Menu item Description Add User User Name/Password User Name Password PIN Create
  • Lexmark CX331 | Users Guide PDF - Page 114
    (*) next to a value indicates the factory default setting. Confidential Print Setup Menu item Description Max Invalid PIN 2-10 (0*) Set the number of times an changed while confidential print jobs reside in the printer memory, then the expiration time for those print jobs does not change to the
  • Lexmark CX331 | Users Guide PDF - Page 115
    time for a print job that you want to repeat. Verify Job Expiration Off* 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time that the printer prints a copy for the user to examine its quality, before printing the remaining copies. Reserve Job Expiration Off* 1 Hour 4 Hours 24 Hours 1 Week Set
  • Lexmark CX331 | Users Guide PDF - Page 116
    setting. Cloud Connector Menu item Enable/Disable Connectors Description Enable a cloud service provider. Reports Menu Settings Page Menu item Menu Settings Page Description Print a report that contains the printer menus. Device Menu item Device Information Device Statistics Profile List Asset
  • Lexmark CX331 | Users Guide PDF - Page 117
    connected to the printer using Wi‑Fi Direct. Note: This menu item appears only when Enable Wi‑Fi Direct is set to On. Troubleshooting Menu item Print Quality Test Pages Cleaning the Scanner Description Print sample pages to identify and correct print quality defects. Print instructions on how to
  • Lexmark CX331 | Users Guide PDF - Page 118
    address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. 2 Click Settings > Device > Notifications > E‑mail Alert Setup, and then con
  • Lexmark CX331 | Users Guide PDF - Page 119
    cartridges Cyan 20N10C0 20N20C0 20N30C0 20N40C0 Magenta 20N10M0 20N20M0 20N30M0 20N40M0 Yellow 20N10Y0 20N20Y0 20N30Y0 20N40Y0 Black 20N10K0 20N20K0 20N30K0 20N40K0 High yield Return Program print cartridges1 1 Supported only in the Lexmark CX331 printer model. 2 Supported
  • Lexmark CX331 | Users Guide PDF - Page 120
    Lexmark MC3224, MC3326, and MC3426 Return Program print cartridges Item United States and Canada European Asia Pacific Economic Area Latin America Distribution Return Program print cartridges Cyan C3210C0 C3220C0 C3230C0 1 Supported only in the Lexmark MC3326 printer model. 2 Supported
  • Lexmark CX331 | Users Guide PDF - Page 121
    C343XM0 Yellow C341XY0 C342XY0 C343XY0 Black C341XK0 C342XK0 C343XK0 1 Supported only in the Lexmark MC3326 printer model. 2 Supported only in the Lexmark MC3426 printer model. Lexmark MC3224 Regular print cartridges Item Cyan Magenta Yellow Black Part number C320020 C320030 C320040
  • Lexmark CX331 | Users Guide PDF - Page 122
    Maintain the printer 122 Item Yellow Black Part number C340X40 C340X10 Ordering a waste toner bottle Item Waste toner bottle Part number 20N0W00 Replacing parts and supplies Replacing a print cartridge Note: If the tray is extended, then remove it before replacing a cartridge. 1 Open the
  • Lexmark CX331 | Users Guide PDF - Page 123
    Maintain the printer 123 3 Remove the used print cartridge. 4 Unpack the new print cartridge. Warning-Potential Damage: Do not expose the underside of the print cartridge to direct light. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the
  • Lexmark CX331 | Users Guide PDF - Page 124
    the printer 124 5 Insert the new print cartridge. 6 Insert the print cartridge tray, and then close the door. Replacing the waste toner bottle 1 Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. 2 Unpack the new waste toner bottle
  • Lexmark CX331 | Users Guide PDF - Page 125
    Maintain the printer 125 3 Insert the new waste toner bottle. Replacing the tray 1 Remove the used tray. 2 Unpack the new tray. 3 Insert the new tray.
  • Lexmark CX331 | Users Guide PDF - Page 126
    Maintain the printer 126 Replacing the manual feeder 1 Remove the tray. 2 Remove the used manual feeder. 3 Unpack the new manual feeder. 4 Insert the new manual feeder. 5 Insert the tray.
  • Lexmark CX331 | Users Guide PDF - Page 127
    Maintain the printer 127 Replacing the ADF tray 1 Open the ADF cover.
  • Lexmark CX331 | Users Guide PDF - Page 128
    Maintain the printer 128 2 Remove the used ADF tray. 3 Unpack the new ADF tray.
  • Lexmark CX331 | Users Guide PDF - Page 129
    Maintain the printer 129 4 Insert the new ADF tray until it clicks into place. 5 Close the ADF cover. Replacing the pick tires 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then from the printer.
  • Lexmark CX331 | Users Guide PDF - Page 130
    Maintain the printer 130 3 Open the front door, and then firmly push it down. 4 Pull out the print cartridge tray. 5 To avoid stray toner contamination, place a sheet of paper on the top of the print cartridge tray, and then insert the print cartridge tray. 6 Close the front door.
  • Lexmark CX331 | Users Guide PDF - Page 131
    Maintain the printer 131 7 Remove the tray. 8 Remove the waste toner bottle. 9 Position the printer on its side.
  • Lexmark CX331 | Users Guide PDF - Page 132
    Maintain the printer 132 10 Remove the used pick tires. 11 Unpack the new pick tires. Note: To avoid contamination, make sure that your hands are clean.
  • Lexmark CX331 | Users Guide PDF - Page 133
    pick tires. 13 Return the printer to its original position, and then insert the waste toner bottle. 14 Insert the tray. 15 Open the front door, and then firmly push it down. 16 Pull out the print cartridge tray. 17 Remove the paper, and then insert the print cartridge tray. 18 Close the front
  • Lexmark CX331 | Users Guide PDF - Page 134
    Maintain the printer 134 Replacing the ADF separator pad 1 Open the ADF cover. 2 Remove the used ADF separator pad. 3 Unpack the new ADF separator pad.
  • Lexmark CX331 | Users Guide PDF - Page 135
    Maintain the printer 135 4 Insert the new separator pad until it clicks into place. 5 Close the ADF cover.
  • Lexmark CX331 | Users Guide PDF - Page 136
    the electrical outlet. 2 Remove paper from the standard bin. 3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum. 4 Wipe the outside of the printer with a damp, soft, lint‑free cloth. Notes: • Do not use household cleaners or detergents, as they may damage
  • Lexmark CX331 | Users Guide PDF - Page 137
    Maintain the printer 137 Cleaning the scanner 1 Open the scanner cover. 2 Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad Note: In some printer models, this location has an ADF glass instead of a pad. • Scanner glass pad
  • Lexmark CX331 | Users Guide PDF - Page 138
    Mode. Hibernate mode 1 From the home screen, touch Settings > Device > Power Management > Timeouts > Hibernate Timeout. 2 Select the amount of time that the printer stays idle before it enters Hibernate mode. Notes: • For Hibernate Timeout to work, set Hibernate Timeout on Connection to Hibernate.
  • Lexmark CX331 | Users Guide PDF - Page 139
    the trays. Do not try to lift the printer and any options at the same time. • Always use the handholds on the printer to lift it. • Any cart used to move the printer must have a surface able to support the full footprint of the printer. • Any cart used to move the hardware options must have
  • Lexmark CX331 | Users Guide PDF - Page 140
    Maintain the printer 140 Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.
  • Lexmark CX331 | Users Guide PDF - Page 141
    Troubleshoot a problem 141 Troubleshoot a problem The printer is not responding Action Step 1 Check if the power cord is connected to the electrical outlet. Yes The problem is solved. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an
  • Lexmark CX331 | Users Guide PDF - Page 142
    Troubleshoot a problem 142 Action Yes Step 8 The problem is Turn off the printer, wait for about 10 seconds, and then turn on the solved. printer. Is the printer responding? No Contact customer support. Unable to read flash drive Action Step 1 Check if the printer is not busy processing
  • Lexmark CX331 | Users Guide PDF - Page 143
    Troubleshoot a problem Network connection problems Cannot open Embedded Web Server Action Step 1 Check if the printer is on. Yes Go to step 2. Is the printer on? Step 2 Make sure that the printer or later Go to step 4. Is your browser supported? Step 4 Check if the network connection is
  • Lexmark CX331 | Users Guide PDF - Page 144
    Troubleshoot a problem 144 Action Step 7 Access the Embedded Web Server. Did the Embedded Web Server open? Yes The problem is solved. No Contact customer support. Issues with supplies Replace cartridge, printer region mismatch To correct this problem, purchase a cartridge your Lexmark printer
  • Lexmark CX331 | Users Guide PDF - Page 145
    Troubleshoot a problem 145 To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, do either of the following: For touch‑screen printer models, press twice, and then press twice. For non‑touch‑screen printer models, press and hold X and
  • Lexmark CX331 | Users Guide PDF - Page 146
    Troubleshoot a problem 146 • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer the computer or printer control panel.
  • Lexmark CX331 | Users Guide PDF - Page 147
    Troubleshoot a problem 147 Jam locations 1 Automatic document feeder (ADF) 2 Standard bin 3 Manual feeder 4 Trays 5 Door B 6 Door E Paper jam in the standard tray 1 Open door B. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow
  • Lexmark CX331 | Users Guide PDF - Page 148
    Troubleshoot a problem 148 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Close the door.
  • Lexmark CX331 | Users Guide PDF - Page 149
    Troubleshoot a problem 149 4 Remove the tray and the manual feeder. 5 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 6 Insert the manual feeder and the tray. Paper jam in the optional tray 1 Open door B. CAUTION-HOT SURFACE: The inside of the printer might be hot.
  • Lexmark CX331 | Users Guide PDF - Page 150
    Troubleshoot a problem 150 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Close the door. 4 Open door E. 5 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Lexmark CX331 | Users Guide PDF - Page 151
    Troubleshoot a problem 151 6 Close the door. 7 Remove the optional tray. 8 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 9 Insert the tray. Paper
  • Lexmark CX331 | Users Guide PDF - Page 152
    Troubleshoot a problem 152 2 Lower the scanner.
  • Lexmark CX331 | Users Guide PDF - Page 153
    Troubleshoot a problem 153 Paper jam in the manual feeder 1 Remove the tray and the manual feeder. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Insert the manual feeder and the tray. Paper jam in door B 1 Open door B. CAUTION-HOT SURFACE: The inside of the
  • Lexmark CX331 | Users Guide PDF - Page 154
    Troubleshoot a problem 154 2 Remove the jammed paper from any of the following areas: Note: Make sure that all paper fragments are removed. • Fuser area
  • Lexmark CX331 | Users Guide PDF - Page 155
    Troubleshoot a problem 155 • Below the fuser area • Duplex unit 3 Close the door.
  • Lexmark CX331 | Users Guide PDF - Page 156
    Troubleshoot a problem 156 Paper jam in the automatic document feeder 1 Remove all original documents from the ADF tray. 2 Open the ADF cover. 3 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Close the ADF cover.
  • Lexmark CX331 | Users Guide PDF - Page 157
    Troubleshoot a problem 157 Paper feed problems Envelope seals when printing Action Step 1 a Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the flaps. b Send the print job. Yes Go to step 2. No The problem is solved.
  • Lexmark CX331 | Users Guide PDF - Page 158
    Troubleshoot a problem 158 Tray linking does not work Action Yes Step 1 The problem is a Check if the trays contain the same paper size and paper type. solved. b Check if the paper guides are occur frequently? No Go to step 2. Go to step 3. Contact customer support. No The problem is solved.
  • Lexmark CX331 | Users Guide PDF - Page 159
    Troubleshoot a problem 159 Action Step 2 a From the control panel, support. Printing problems Print jobs do not print Action Yes Step 1 The problem is a From the document you are trying to print, open the Print solved. dialog, and then check if you have selected the correct printer
  • Lexmark CX331 | Users Guide PDF - Page 160
    the cables are securely connected to the computer and the printer. The problem is solved. For more information, see the setup documentation that came with the printer. b Print the document. Is the document printed? Step 4 The problem is a Turn off the printer, wait for about 10 seconds, and
  • Lexmark CX331 | Users Guide PDF - Page 161
    Troubleshoot a problem 161 Action Yes Step 3 The problem is If you are printing from the Internet, then the printer may be reading solved. the multiple job titles as correct paper? No Go to step 4. Contact customer support. No Load the correct paper size and paper type. Go to step 3.
  • Lexmark CX331 | Users Guide PDF - Page 162
    34. b Print the document. Is the document printed from the correct tray? Yes The problem is solved. Slow printing Action Yes Step 1 Go to step 2. Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device. Is the
  • Lexmark CX331 | Users Guide PDF - Page 163
    Troubleshoot a problem 163 Action Yes Step 4 Go to step 5. a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel
  • Lexmark CX331 | Users Guide PDF - Page 164
    Troubleshoot a problem 164 Print quality problems Print quality is poor Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. "Blank or white pages" on "Dark print" on page 166 "Ghost images" on page 165 page 168
  • Lexmark CX331 | Users Guide PDF - Page 165
    Troubleshoot a problem 165 "Toner easily rubs off" on "Uneven print density" on "Horizontal dark Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to
  • Lexmark CX331 | Users Guide PDF - Page 166
    Troubleshoot a problem Action a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. 166 Yes Contact customer support. No The problem is solved. d Insert the print cartridge tray, and then close the door. e Print
  • Lexmark CX331 | Users Guide PDF - Page 167
    Troubleshoot a problem 167 Action Yes Step 2 Go to step 3. a Depending on your operating system, reduce toner darkness from the Printing Preferences or Print dialog. Note: You can also change the setting on the printer control panel. Navigate to: Settings > Print > Quality > Toner problem is
  • Lexmark CX331 | Users Guide PDF - Page 168
    Troubleshoot a problem 168 Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Step 1 a
  • Lexmark CX331 | Users Guide PDF - Page 169
    Troubleshoot a problem Action Step 4 a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. 169 Yes Contact customer support. No The problem is solved. d Insert the print cartridge tray, and then close the door. e
  • Lexmark CX331 | Users Guide PDF - Page 170
    Troubleshoot a problem Action Step 2 a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. 170 Yes Contact customer support. No The problem is solved. d Insert the print cartridge tray, and then close the door. e
  • Lexmark CX331 | Users Guide PDF - Page 171
    margins correct? Light print No Contact customer support. Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings
  • Lexmark CX331 | Users Guide PDF - Page 172
    Troubleshoot a problem Action Step 3 a Turn off Color Saver. From the control panel, navigate to: Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel. Navigate to Settings > Paper > Tray Configuration > Paper Size/Type. b Print the
  • Lexmark CX331 | Users Guide PDF - Page 173
    Troubleshoot a problem Action Step 8 a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. 173 Yes Contact customer support. No The problem is solved. d Insert the print cartridge tray, and then close the door. e
  • Lexmark CX331 | Users Guide PDF - Page 174
    Troubleshoot a problem 174 Action Yes a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. Contact customer support. c Remove, and then insert the print cartridge of the missing color. No The problem is solved. d Insert the print cartridge tray, and then
  • Lexmark CX331 | Users Guide PDF - Page 175
    Troubleshoot a problem 175 Action Step 1 Check the printer for leaked toner contamination. Yes Go to step 2. Is the printer free of leaked toner? Step 2 a From the control panel, navigate the print mottled? No Contact customer support. Go to step 3. The problem is solved. The problem is solved.
  • Lexmark CX331 | Users Guide PDF - Page 176
    Troubleshoot a problem Action Step 5 a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. 176 Yes Contact customer support. No The problem is solved. d Insert the print cartridge tray, and then close the door. e
  • Lexmark CX331 | Users Guide PDF - Page 177
    customer The problem is support. solved. Is the paper curled? Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
  • Lexmark CX331 | Users Guide PDF - Page 178
    customer support. The problem is solved. Is the print crooked or skewed? Solid color or black images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer
  • Lexmark CX331 | Users Guide PDF - Page 179
    Troubleshoot a problem Action a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. 179 Yes Contact customer support. No The problem is solved. d Insert the print cartridge tray, and then close the door. e Print
  • Lexmark CX331 | Users Guide PDF - Page 180
    The problem is support. solved. d Insert the print cartridge tray, and then close the door. e Print the document. Are text or images cut off? Toner easily rubs off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting
  • Lexmark CX331 | Users Guide PDF - Page 181
    customer The problem is support. solved. Does toner easily rub off? Uneven print density Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
  • Lexmark CX331 | Users Guide PDF - Page 182
    Troubleshoot a problem Action a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. 182 Yes Contact customer support. No The problem is solved. d Insert the print cartridge tray, and then close the door. e Print
  • Lexmark CX331 | Users Guide PDF - Page 183
    Troubleshoot a problem 183 Action Yes Step 1 Go to step 2. a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel
  • Lexmark CX331 | Users Guide PDF - Page 184
    Troubleshoot a problem 184 Vertical dark lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Yes
  • Lexmark CX331 | Users Guide PDF - Page 185
    Troubleshoot a problem Action Step 3 a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. 185 Yes Contact customer support. No The problem is solved. d Insert the print cartridge tray, and then close the door. e
  • Lexmark CX331 | Users Guide PDF - Page 186
    support. solved. d Insert the print cartridge tray, and then close the door. e Print the document. Do horizontal white lines appear on prints? Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting
  • Lexmark CX331 | Users Guide PDF - Page 187
    Troubleshoot a problem 187 Action Yes Step 1 Go to step 2. a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel
  • Lexmark CX331 | Users Guide PDF - Page 188
    Troubleshoot a problem 188 Repeating defects Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action a
  • Lexmark CX331 | Users Guide PDF - Page 189
    Troubleshoot a problem to produce a large range of colors observed in nature. Computer screens, scanners, and digital cameras use this method to toners can be printed in various amounts to produce a large range of colors observed in nature. Printing presses, inkjet printers, and color laser printers
  • Lexmark CX331 | Users Guide PDF - Page 190
    Troubleshoot a problem 190 What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual then manual color correction is not useful. It is also not effective if the software program or the computer
  • Lexmark CX331 | Users Guide PDF - Page 191
    Troubleshoot a problem 191 Action Step 2 Perform Color Balance. a From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Balance. b Adjust the settings. c Print the document. Does the print appear tinted? Yes Contact customer support. No The problem is solved. Faxing
  • Lexmark CX331 | Users Guide PDF - Page 192
    as answering machines, computers, modems, or telephone line splitters) between the printer and the telephone line. b Disable call waiting and voice mail. For more information, contact your telephone company. The problem is solved. Can you send or receive a fax? Step 7 Scan the original document
  • Lexmark CX331 | Users Guide PDF - Page 193
    , touch Settings > Fax > Fax Setup > Fax Receive Settings > Rings to Answer. Can you receive faxes? Step 3 If the printer is printing blank pages, then see "Blank or white pages" on page 165. The problem is solved. Can you receive faxes? No Go to step 2. Contact customer support. No Go to step
  • Lexmark CX331 | Users Guide PDF - Page 194
    Setup > Fax Receive Settings > Admin Controls. b In the Max Speed menu, select a lower transmission speed. Is the fax print quality satisfactory? No Go to step 2. Contact customer support. Scanning problems Cannot scan from a computer Action Yes Step 1 The problem is a Turn off the printer
  • Lexmark CX331 | Users Guide PDF - Page 195
    Troubleshoot a problem 195 Partial copies of document or photo Action Yes Step 1 The problem is a Make sure is securely connected to the computer and the printer. b Resend the scan job. Is the scan job successful? Step 2 Check the file you want to scan. The problem is solved. a Make sure
  • Lexmark CX331 | Users Guide PDF - Page 196
    a Open the scanner cover. b Using a damp, soft, lint‑free cloth, wipe the ADF glass pad. Note: In some printer models, this location has an ADF glass instead of a pad. c Close the scanner cover. d Scan the document. Contact customer support. No The problem is solved. Do vertical streaks appear on
  • Lexmark CX331 | Users Guide PDF - Page 197
    Troubleshoot a problem 197 Scanner does not close Action Remove obstructions that keep the scanner cover open. Did the scanner cover close correctly? Yes The problem is solved. No Contact customer support. Scanning takes too long or freezes the computer Action Close all applications that are
  • Lexmark CX331 | Users Guide PDF - Page 198
    the following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is
  • Lexmark CX331 | Users Guide PDF - Page 199
    Recycling Lexmark packaging Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you
  • Lexmark CX331 | Users Guide PDF - Page 200
    Lexmark CX331adwe; Lexmark CX431adw; Lexmark MC3224dwe, Lexmark MC3224adwe; Lexmark MC3326adwe; Lexmark services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark
  • Lexmark CX331 | Users Guide PDF - Page 201
    Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International ® Alliance logo are registered trademarks and service marks of Mopria Alliance, Inc. in MC3224dwe, MC3224adwe, CX331adwe, MC3326adwe); 52 (CX431adw, MC3426adw) Two-sided: 50 (MC3224dwe, MC3224adwe
  • Lexmark CX331 | Users Guide PDF - Page 202
    Scanning 40 (MC3224dwe); 44 (MC3224adwe, CX331adwe, MC3326adwe); 51 (CX431adw, MC3426adw) Copying Ready 49 (MC3224dwe); 49 (MC3224adwe); 50 (CX331adwe, MC3326adwe); 54 (CX431adw, MC3426adw) 14 Values are subject to change. See www.lexmark dispose of the printer or supplies in the same
  • Lexmark CX331 | Users Guide PDF - Page 203
    return the cartridges are also recycled. To return Lexmark cartridges for reuse or recycling, do the following: 1 Go to www.lexmark.com/recycle. frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present. ENERGY STAR Any Lexmark product bearing
  • Lexmark CX331 | Users Guide PDF - Page 204
    product is generating hard‑copy output from 385 (MC3224dwe, MC3224adwe, CX331adwe, hard‑copy original documents. MC3326adwe); 395 (CX431adw, MC3426adw) The product is scanning hard‑copy documents. 22 (MC3224adwe); 24 (CX331adwe, MC3224adwe); 21 (CX431adw, MC3426adw) Ready The product is waiting
  • Lexmark CX331 | Users Guide PDF - Page 205
    Hibernate Timeout for this product in all countries or regions 3 days The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified between one hour to products that contain the analog facsimile card: Lexmark Regulatory Type/Model Number: LEX-M14-002
  • Lexmark CX331 | Users Guide PDF - Page 206
    setup service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark problem is resolved. This equipment contains no user serviceable parts. For repair and warranty information, contact Lexmark computer
  • Lexmark CX331 | Users Guide PDF - Page 207
    special conditions for the Facsimile User Instructions. The grant of a telepermit for services. This equipment shall not be set up to make automatic calls to the Telecom "111" Emergency Service. a BT adapter is required. The Lexmark part number is 80D1873. Some parameters manual call initiation, and
  • Lexmark CX331 | Users Guide PDF - Page 208
    . Uso del prodotto in Svizzera Questo prodotto richiede un filtro toni Billing svizzero, (codice Lexmark 80D1877) da installare su tutte le linee che ricevono impulsi remoti in Svizzera. Regulatory notices If in doubt as to whether your model is a wireless model, go to http://support.lexmark.com.
  • Lexmark CX331 | Users Guide PDF - Page 209
    following modular components: Lexmark Regulatory Type/Model LEX-M07-001; FCC ID:IYLLEXM07001; IC:2376A-LEXM07001 Lexmark Regulatory Type/Model Number The indoor restriction is to prevent radio interference to the licensed service and to reduce the potential for harmful interference to co-channel
  • Lexmark CX331 | Users Guide PDF - Page 210
    of conformity to the requirements of the Directives is available upon request from the Authorized Representative or may be obtained at www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html. Compliance is indicated by the CE marking: Restrictions This radio
  • Lexmark CX331 | Users Guide PDF - Page 211
    installed and used in accordance with the instructions, may cause harmful interference to radio Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New
  • Lexmark CX331 | Users Guide PDF - Page 212
    declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative or may be obtained at www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html. This product satisfies the Class B limits of EN 55022 and
  • Lexmark CX331 | Users Guide PDF - Page 213
    LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International, Inc., Lexington proof of original purchase and this statement to that user. Limited warranty service The warranty period starts on the date of original purchase as shown
  • Lexmark CX331 | Users Guide PDF - Page 214
    attachments -Accidents, misuse, abuse or use inconsistent with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond the limit of its
  • Lexmark CX331 | Users Guide PDF - Page 215
    Notices 215 This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers are intended beneficiaries of this limitation. Additional rights
  • Lexmark CX331 | Users Guide PDF - Page 216
    50 connecting printer to distinctive ring service 30 connecting the printer to a wireless network 37 connecting to a wireless network using PIN method 38 using Push Button method 38 conserving supplies 139 contacting customer support 198 control panel using 13 copy troubleshooting partial copies
  • Lexmark CX331 | Users Guide PDF - Page 217
    the scanner glass 52 finding more information about the printer 9 firmware, updating 35 flash drive printing from 43 scanning to 56 font sample list printing 46 FTP address creating a shortcut 55 FTP server scanning to 55 G genuine Lexmark parts and supplies 119 genuine parts and supplies 119 ghost
  • Lexmark CX331 | Users Guide PDF - Page 218
    Print Service 41 mottled print 174 moving the printer 139 N network folder creating a shortcut 56 scanning to 56 network setup page printing 39 noise emission levels 201 Non‑Lexmark supply 144 non‑volatile memory 40 erasing 40 notices 201, 202, 203, 204, 205, 212 O ordering supplies print cartridge
  • Lexmark CX331 | Users Guide PDF - Page 219
    tinted 190 print cartridge ordering 119 replacing 122 print driver hardware options, adding 35 installing 34 print job canceling from the computer 46 canceling from the printer control panel 46 print jobs not printed 159 Print Quality Test Pages 117 print quality troubleshooting blank pages 165
  • Lexmark CX331 | Users Guide PDF - Page 220
    information 7, 8 saving paper 48 saving toner 48 scan troubleshooting cannot scan from a computer 194 partial copies of documents or photos 195 poor copy quality 196 scan job was not successful 195 scanner does not respond 197 scanning freezes the computer 197 scanning takes too long 197 vertical
  • Lexmark CX331 | Users Guide PDF - Page 221
    on output when scanning from the ADF 196 two‑sided copying 48 U unable to read flash drive troubleshooting, print 142 uneven print density 181 Universal paper size setting 30 unlinking trays 34 updating firmware 35 USB port enabling 142 USB printer port 21 using genuine Lexmark parts and supplies
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CX331, CX431, MC3224, MC3326,
MC3426 MFPs
User's Guide
April 2020
www.lexmark.com
Machine type(s):
3500
Models:
285, 485, 685, 876, 8c6