Lexmark B3340 Users Guide PDF

Lexmark B3340 Manual

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  • Lexmark B3340 | Users Guide PDF - Page 1
    B3340, B3442, MS331, MS431, MS439 Printers User's Guide May 2020 Machine type(s): 4601 Models: 230, 280, 4a0, 480 www.lexmark.com
  • Lexmark B3340 | Users Guide PDF - Page 2
    a location for the printer...17 Attaching cables...18 Installing optional trays...18 Loading paper and specialty media...19 Installing and updating software, drivers, and firmware 22 Networking...24 Configuring the SMTP server...27 Printing the Menu Settings Page...27 Secure the printer 28 Locating
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    Troubleshoot a problem 85 The printer is not responding...85 Network connection problems...86 Issues with supplies...88 Clearing jams...89 Paper feed problems...103 Printing problems...106 Contacting customer support...134 Recycle and dispose 135 Recycling Lexmark products...135 Recycling Lexmark
  • Lexmark B3340 | Users Guide PDF - Page 4
    Contents 4 Notices...136 Index...147
  • Lexmark B3340 | Users Guide PDF - Page 5
    power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
  • Lexmark B3340 | Users Guide PDF - Page 6
    may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION-TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all
  • Lexmark B3340 | Users Guide PDF - Page 7
    than those specified in the User's Guide may result in hazardous radiation exposure. CAUTION- service representative. This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions
  • Lexmark B3340 | Users Guide PDF - Page 8
    • Caring for and maintaining the printer • Troubleshooting and solving problems Help using the printer software Find it here See the setup documentation that came with the printer or go to http://support.lexmark.com. Information Center-Go to http://infoserve.lexmark.com. Product videos-Go to http
  • Lexmark B3340 | Users Guide PDF - Page 9
    customer support: • Documentation • Driver downloads • Live chat support • E‑mail support • Voice support Find it here Go to http://support.lexmark. to http://support.lexmark.com. • In other countries and regions-See the printed warranty that came with the printer. Product Information Guide-See the
  • Lexmark B3340 | Users Guide PDF - Page 10
    Learn about the printer 10 Printer configuration 1 Control panel 2 Multipurpose feeder 3 Standard 250‑sheet tray 4 Optional 550‑sheet tray 5 Standard bin Using the control panel Control panel part Function 1 Display • View printer messages and supply status. • Set up and operate the printer. 2
  • Lexmark B3340 | Users Guide PDF - Page 11
    user intervention. The printer is in Sleep mode. Selecting paper Paper guidelines Use the appropriate paper to prevent jams and help ensure trouble‑free printing. • Always use new, undamaged paper. • Before loading paper, know the recommended printable side of the paper. This information is
  • Lexmark B3340 | Users Guide PDF - Page 12
    paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it can contribute to paper curling before printing and can cause feeding problems. Smoothness Paper smoothness directly affects print quality. If paper is
  • Lexmark B3340 | Users Guide PDF - Page 13
    printer. For more information, see the Paper and Specialty Media Guide. Storing paper Use these paper storage guidelines to help avoid jams .) A5 Portrait (SEF) X 148 x 210 mm (5.83 x 8.27 in.) 1 The default support is long‑edge feed. 2 Paper must at least be 210 mm (8.27in.) wide and 279.4
  • Lexmark B3340 | Users Guide PDF - Page 14
    (8.5 x 14 in.) Folio 215.9 x 330.2 mm (8.5 x 13 in.) Universal3 2 99 x 148 mm to 215.9 x 359.92 mm (3.9 x 5.83 in. to 8.5 x 14.17 in.) 1 The default support is long‑edge feed. 2 Paper must at least be 210 mm (8.27in.) wide and 279.4 mm (11 in.) long for two‑sided printing. 3 When Universal
  • Lexmark B3340 | Users Guide PDF - Page 15
    X X X 176 x 250 mm (6.93 x 9.84 in.) Other Envelope X X X 98.4 x 162 mm to 176 x 250 mm (3.87 x 6.38 in. to 6.93 x 9.84 in.) 1 The default support is long‑edge feed. 2 Paper must at least be 210 mm (8.27in.) wide and 279.4 mm (11 in.) long for two‑sided printing. 3 When Universal
  • Lexmark B3340 | Users Guide PDF - Page 16
    X X X Rough envelope X X X * One‑sided paper labels are supported for occasional use of less than 20 pages per month. Vinyl, pharmacy, or two‑sided labels are not supported. Supported paper weights Paper weight Standard 250‑sheet tray 60-120 g/m2 (16
  • Lexmark B3340 | Users Guide PDF - Page 17
    Set up, install, and configure 17 Set up, install, and configure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical
  • Lexmark B3340 | Users Guide PDF - Page 18
    Set up, install, and configure 18 4 Front 305 mm (12 in.) Note: The minimum space needed in front of the printer is 76 mm (3 in.). 5 Left side 110 mm (4.33 in.) Attaching cables CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or
  • Lexmark B3340 | Users Guide PDF - Page 19
    is near the product and easily accessible. 6 Turn on the printer. Add the tray in the print driver to make it available for print jobs. For more information, see "Adding available options in the print driver" on page 24. Loading paper and specialty media Setting the paper size and type 1 From the
  • Lexmark B3340 | Users Guide PDF - Page 20
    . 3 Flex, fan, and align the paper edges before loading. 4 Load the paper stack with the printable side facedown, and then make sure that the guides fit snugly against the paper. Notes: • Load letterhead facedown with the header toward the front of the tray for one‑sided printing. • Load letterhead
  • Lexmark B3340 | Users Guide PDF - Page 21
    Set up, install, and configure 21 5 Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the multipurpose feeder 1 Open the multipurpose feeder. 2 Flex, fan, and align the paper edges before loading. 3 Load paper with the
  • Lexmark B3340 | Users Guide PDF - Page 22
    envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. 4 Adjust the guide to match the size of the paper that you are loading. 5 From the control panel, set . Installing and updating software, drivers, and firmware Installing the printer software Notes: • The print
  • Lexmark B3340 | Users Guide PDF - Page 23
    the driver to print on an AirPrint-certified printer. 1 Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. 2 Run the installer, and then follow the instructions on
  • Lexmark B3340 | Users Guide PDF - Page 24
    , and configure 24 Adding available options in the print driver For Windows users 1 Open the printers folder. 2 Select setup appears during initial setup. Using Lexmark Mobile Assistant 1 Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google
  • Lexmark B3340 | Users Guide PDF - Page 25
    , see the documentation that came with your access point. • A wireless network adapter is installed in your printer. For more information, see the instructions that came with the adapter. • Make sure that Active Adapter is set to Auto. From the control panel, navigate to: Settings > > Network
  • Lexmark B3340 | Users Guide PDF - Page 26
    printer models. 1 From the printer control panel, navigate to: Settings > Network > > Network/Ports > > Network Overview > 2 Follow the instructions on the display. > Active Adapter > > Standard Checking the printer connectivity 1 From the control panel, navigate to: Settings > > Reports
  • Lexmark B3340 | Users Guide PDF - Page 27
    Set up, install, and configure 27 Configuring the SMTP server 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
  • Lexmark B3340 | Users Guide PDF - Page 28
    , do the following: 1 From the control panel, navigate to: Settings > > Device > > Maintenance > information on nonvolatile memory > > Yes > > Out of Service Erase > > Sanitize all 2 Select either Start initial setup or Leave printer offline, and then press . Restoring factory default settings
  • Lexmark B3340 | Users Guide PDF - Page 29
    printer memory in the following circumstances: • The printer is being decommissioned. • The printer is being moved to a different department or location. • The printer is being serviced by someone from outside your organization. • The printer is being removed from your premises for
  • Lexmark B3340 | Users Guide PDF - Page 30
    supported Lexmark printer. 1 Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support . Printing from a mobile device using Mopria Print Service Mopria® Print Service is a mobile printing solution for mobile devices running
  • Lexmark B3340 | Users Guide PDF - Page 31
    that both devices are connected to the same subnet. • This application is supported only in some Apple devices. 1 From your mobile device, select a document from a mobile device using Wi‑Fi Direct® Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make
  • Lexmark B3340 | Users Guide PDF - Page 32
    the expiration time for confidential print jobs. Note: Confidential held jobs are stored in the printer until they are released or deleted manually. Repeat Job Expiration Set the expiration time for a repeat print job. Note: Repeat held jobs are stored in the printer memory for reprinting. Verify
  • Lexmark B3340 | Users Guide PDF - Page 33
    Print 33 7 From the printer home screen, release the print job. • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential > enter the PIN > select the print job > configure the settings > Print • For other print jobs, navigate to: Held jobs > select your user name >
  • Lexmark B3340 | Users Guide PDF - Page 34
    Print 34 From the computer 1 Depending on the operating system, do either of the following: • Open the printers folder, and then select your printer. • From the System Preferences in the Apple menu, navigate to your printer. 2 Select a print job to cancel. Adjusting toner darkness 1 From the
  • Lexmark B3340 | Users Guide PDF - Page 35
    Management • Login Restrictions Reports • Menu Settings Page • Device Troubleshooting Print Quality Test Pages 1 Can be configured only from . 2 Available only in some printer models. • Information Sent to Lexmark • Restore Factory Defaults • Maintenance • About this Printer • PostScript
  • Lexmark B3340 | Users Guide PDF - Page 36
    Displayed information Display Text 1 Display Text 2 Specify the information to appear on the home screen. Date and Time Configure Current Date and Time Manually Set Date and Time Date Format [MM‑DD‑YYYY*] Time Format [12 hour A.M./P.M.*] Time Zone [USA/Canada EST*] Network Time Protocol Enable NTP
  • Lexmark B3340 | Users Guide PDF - Page 37
    Use printer menus 37 Menu item Description Print Toner Darkness Light Normal* Dark Determine the lightness or darkness of text images. Note: An asterisk (*) next to a value indicates the factory default setting. Remote Operator Panel Menu item Description External VNC Connection Don't
  • Lexmark B3340 | Users Guide PDF - Page 38
    Use printer menus 38 Menu item Description E‑mail Alerts Setup E‑mail Setup Primary SMTP Gateway Configure the e‑mail settings of the printer. Note: This menu item appears only in the Embedded Web Server. Primary SMTP Gateway Port (25*) Secondary SMTP Gateway Secondary SMTP Gateway Port (25*)
  • Lexmark B3340 | Users Guide PDF - Page 39
    Use printer menus 39 Menu item Description Error Prevention Auto Reboot Auto Reboot Counter Show a read‑only information of the reboot counter. Error Prevention Display Short Paper Error Auto‑clear* On Set the printer to show a message when a short paper error occurs. Note: Short paper refers
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    Time appears only when you select any of the settings in Information Sent to Lexmark, except None of the Above. Information Send Time Start Time Stop Time Note: item Description USB Configuration USB PnP 1* 2 Change the USB driver mode of the printer to improve its compatibility with a personal
  • Lexmark B3340 | Users Guide PDF - Page 41
    Set the paper source that the user fills when a prompt to load paper appears. Tray Configuration Envelope Prompts Auto* Multipurpose Feeder Manual Envelope Set the paper source that the user fills when a prompt to load envelope appears. Tray Configuration Action for Prompts Prompt user* Continue
  • Lexmark B3340 | Users Guide PDF - Page 42
    Use printer menus 42 Menu item Description Printer Emulations PS Emulation Off On* Set the printer to recognize and use the PS data stream. Printer Emulations Emulator Security Page Timeout 0-60 (60*) Set the page timeout during emulation. Printer Emulations Emulator Security Reset Emulator
  • Lexmark B3340 | Users Guide PDF - Page 43
    to a value indicates the factory default setting. Out of Service Erase Menu item Description Erase Printer Memory Clear all settings and name. The maximum length is 63 characters. Send diagnostic information to Lexmark. Print Layout Menu item Description Sides 1‑Sided* 2‑Sided Flip Style
  • Lexmark B3340 | Users Guide PDF - Page 44
    Use printer menus 44 Menu item Description Collate Off [1,1,1,2,2,2]* On [1,2,1,2,1,2] Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job. Separator Sheets None* Between Copies Between Jobs Between Pages Insert blank separator sheets when
  • Lexmark B3340 | Users Guide PDF - Page 45
    Use printer menus 45 Setup Menu item Description Printer Language PCL Emulation* PS Emulation Set the printer language. Note: Setting a printer language default does not prevent a software program from sending print jobs that use another printer language. Resource Save Off* On Determine what
  • Lexmark B3340 | Users Guide PDF - Page 46
    the symbol set for each font name. Note: A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific programs such as math symbols for scientific text. Pitch 0.08-100.00 (10.00*) Specify the pitch for fixed
  • Lexmark B3340 | Users Guide PDF - Page 47
    feed after a carriage return control command. Tray Renumber Assign MP Feeder Assign Tray [x] Assign Manual Paper Assign Manual Envelope Configure the printer to work with a different print driver or custom application that uses a different set of source assignments to request a given paper source
  • Lexmark B3340 | Users Guide PDF - Page 48
    source for all print jobs. Note: MP Feeder appears only when Configure MP is set to Cassette. Paper Size/Type Tray [x] MP Feeder Manual Paper Manual Envelope Specify the paper size or paper type loaded in each paper source. Substitute Size Off Statement/A5 Letter/A4 All Listed* Set the printer
  • Lexmark B3340 | Users Guide PDF - Page 49
    treats the multipurpose feeder like a tray. • When set to Manual, the printer treats the multipurpose feeder like a manual feeder. • When set to First, the printer picks paper from shorter than the maximum width supported. Note: An asterisk (*) next to a value indicates the factory default setting.
  • Lexmark B3340 | Users Guide PDF - Page 50
    Use printer menus 50 Media Types Menu item Plain Paper Card Stock Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom Type [X] Description Specify the texture, weight, and orientation of the paper loaded. Network/Ports Network
  • Lexmark B3340 | Users Guide PDF - Page 51
    Method Start PIN Method Enable Wi‑Fi Direct On Off* Compatibility 802.11b/g/n (2.4GHz)* Description Configure the wireless connection using the Lexmark Mobile Assistant app. Determine the wireless network that the printer connects to. Note: This menu item appears as Wireless Connection Setup in the
  • Lexmark B3340 | Users Guide PDF - Page 52
    Use printer menus Menu item Wireless Security Mode Disabled* WEP WPA2/WPA-Personal WPA2-Personal 802.1x - RADIUS WEP Authentication Mode Auto* Open Shared Set WEP Key WPA2-Personal AES* Set PSK WPA2/WPA‑Personal AES* 802.1x Encryption Mode WPA+ WPA2* IPv4 Enable DHCP On* Off IPv4 Set Static IP
  • Lexmark B3340 | Users Guide PDF - Page 53
    Use printer menus 53 Menu item IPv6 Stateless Address Autoconfiguration Off On* IPv6 DNS Address IPv6 Address Prefix 0-128 (64*) IPv6 All IPv6 Addresses IPv6 All IPv6 Router Addresses Network Address UAA LAA PCL SmartSwitch On* Off PS SmartSwitch On* Off Mac Binary PS Auto* On Off Description Set
  • Lexmark B3340 | Users Guide PDF - Page 54
    Media Access Control (MAC) addresses: Locally Administered Address (LAA) and Universally Administered Address (UAA). Note: You can change the printer LAA manually. PCL SmartSwitch On* Off Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the
  • Lexmark B3340 | Users Guide PDF - Page 55
    to update NTP server On* Off Allow the DHCP and BOOTP clients to update the NTP settings of the printer. Zero Configuration Name Specify a service name for the zero configuration network. Note: This menu item appears only in the Embedded Web Server. Enable Auto IP On* Off Assign an
  • Lexmark B3340 | Users Guide PDF - Page 56
    . Default TTL DDNS Refresh Time Enable mDNS On* Off Update multicast DNS settings. WINS Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Off* On Allow the BOOTP to assign a printer IP address. Restricted Server List Specify an IP address for the
  • Lexmark B3340 | Users Guide PDF - Page 57
    Set Off On* Enable PPM MIB Off On* SNMP Community Configure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. SNMP Version 3 Enabled Off On* Set Read/Write Credentials User Name Password Set Read‑only Credentials User Name Password Authentication
  • Lexmark B3340 | Users Guide PDF - Page 58
    Use printer menus 58 Menu item Description Base Configuration Default* Compatibility Secure Set the IPSec base configuration. Note: This menu item appears only when Enable IPSec is set to On. DH (Diffie‑Hellman) Group Proposal modp2048 (14)* modp3072 (15) modp4069 (16) modp6144 (17) IKE SA
  • Lexmark B3340 | Users Guide PDF - Page 59
    Use printer menus 59 802.1x Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Active Off* On Let the printer join networks that require authentication before allowing access. Note: An asterisk (*) next to a value indicates
  • Lexmark B3340 | Users Guide PDF - Page 60
    Use printer menus 60 Menu item Description Enable FTP/TFTP Off On* Send files using FTP. Local Domains Specify domain names for HTTP and FTP servers. Note: This menu item appears only in the Embedded Web Server. HTTP Proxy IP Address FTP Proxy IP Address HTTP Default IP Port 1-65535 (80*)
  • Lexmark B3340 | Users Guide PDF - Page 61
    Use printer menus 61 Menu item Description Enable USB Port Disable Enable* Enable the standard USB port. Note: An asterisk (*) next to a value indicates the factory default setting. Restrict external network access Menu item Description Restrict external network access Off* On Restrict
  • Lexmark B3340 | Users Guide PDF - Page 62
    Note: This menu appears only when a direct Wi‑Fi network is the active network. Menu item Description SSID Preferred Channel Number 1-11 (6*) Auto Specify the service set identifier (SSID) of the Wi‑Fi network. Set the preferred channel of the Wi‑Fi network. Set PSK Set the preshared key (PSK
  • Lexmark B3340 | Users Guide PDF - Page 63
    Menus Supplies Menu SE Menu Device Menu Manage Permissions Device Management Remote Management Firmware Updates Import / Export All Settings Out of Service Erase Embedded Web Server Access Description Control access to the printer functions. Control access to the printer menus. Control access to
  • Lexmark B3340 | Users Guide PDF - Page 64
    Use printer menus 64 Menu item Description Manage Groups/Permissions Control group or user access to the printer functions, applications, and security Add Group settings. Import Access Controls Function Access Administrative Menus Device Management All Users Import Access Controls
  • Lexmark B3340 | Users Guide PDF - Page 65
    Use printer menus 65 Confidential Print Setup Menu item Description Max Invalid PIN 2-10 (0*) Set the number of times an invalid PIN can be entered. Notes: • A value of zero turns off this setting. • When the limit is reached, the print jobs for that user name and PIN are deleted. Confidential
  • Lexmark B3340 | Users Guide PDF - Page 66
    Use printer menus 66 Erase Temporary Data Files Menu item Description Stored in onboard memory Off* On Delete all files stored on the printer memory. Note: An asterisk (*) next to a value indicates the factory default setting. Miscellaneous Menu item Description Print Permission Off* On
  • Lexmark B3340 | Users Guide PDF - Page 67
    that are connected to the printer using Wi‑Fi Direct. Note: This menu item appears only when Enable Wi‑Fi Direct is set to On. Troubleshooting Menu item Print Quality Test Pages Description Print sample pages to identify and correct print quality defects.
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    Maintain the printer 68 Maintain the printer Checking the status of parts and supplies 1 From the control panel, navigate to: Settings > > Reports > > Device > > Device Statistics > 2 From the Supply Information section of the pages printed, check the status of parts and supplies. Configuring
  • Lexmark B3340 | Users Guide PDF - Page 69
    caused by the use of third-party parts and supplies is not covered by the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended life may
  • Lexmark B3340 | Users Guide PDF - Page 70
    55B2H0E 55B3H0E 55B4H0E 55B5H0E 55B6H0E Extra high yield Corporate Return Program toner cartridge1, 2 55B1X0E 55B2X0E 55B3X0E 55B4X0E 55B5X0E 55B6X0E 1 Supported only in the Lexmark MS431 printer model. 2 Available only for contract‑managed printers. For more information, contact your
  • Lexmark B3340 | Users Guide PDF - Page 71
    yield Return Program toner cartridge B341H00 B342H00 B343H00 Extra high yield Return Program toner cartridge* B341X00 B342X00 B343X00 * Supported only in the Lexmark B3442 printer model. Latin America B344000 B344H00 B344X00 Rest of Europe, Australia and Middle East, New Zealand and Africa
  • Lexmark B3340 | Users Guide PDF - Page 72
    . Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
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    Maintain the printer 73 4 Unpack the new toner cartridge. 5 Shake the toner cartridge to redistribute the toner.
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    Maintain the printer 74 6 Insert the new toner cartridge into the imaging unit until it clicks into place. 7 Insert the imaging unit. 8 Close the door. Replacing the imaging unit 1 Open the front door. Warning-Potential Damage: To prevent damage from electrostatic discharge, touch any exposed
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    Maintain the printer 75 2 Remove the used imaging unit.
  • Lexmark B3340 | Users Guide PDF - Page 76
    . Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  • Lexmark B3340 | Users Guide PDF - Page 77
    Maintain the printer 77 5 Insert the new imaging unit. 6 Close the door. Replacing the tray 1 Remove the used tray. 2 Unpack the new tray. 3 Insert the new tray. Replacing the pick roller assembly 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then from the
  • Lexmark B3340 | Users Guide PDF - Page 78
    Maintain the printer 78 3 Open the front door. 4 Remove the imaging unit. 5 Close the front door. 6 Remove the tray.
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    Maintain the printer 79 7 Position the printer on its side. 8 Remove the used pick roller assembly. 9 Unpack the new pick roller assembly. Note: To avoid contamination, make sure that your hands are clean.
  • Lexmark B3340 | Users Guide PDF - Page 80
    Maintain the printer 80 10 Insert the new pick roller assembly. 11 Place the printer in its original position, and then insert the tray. 12 Open the front door. 13 Insert the imaging unit. 14 Close the front door. 15 Connect the power cord to the printer, and then to the electrical outlet.
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    Maintain the printer 81 Replacing the tray separator roller 1 Remove the tray, and then remove the used separator roller. 2 Unpack the new separator roller. Note: To avoid contamination, make sure that your hands are clean. 3 Insert the new separator roller. 4 Insert the tray.
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    Maintain the printer 82 Resetting the supply usage counters 1 From the control panel, navigate to: Settings > > > Device > > Maintenance > > Config Menu > > Supply Usage And Counters 2 Select the counter that you want to reset. Warning-Potential Damage: Supplies and parts without Return
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    printer is in Hibernate mode. Conserving supplies • Print on both sides of the paper. Note: Two-sided printing is the default setting in the print driver. • Print multiple pages on a single sheet of paper. • Use the preview feature to see how the document looks like before printing it. • Print one
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    printer. • Any cart used to move the hardware options must have a surface able to support the dimensions of the options. • Keep the printer in an upright position. • Avoid severe the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer
  • Lexmark B3340 | Users Guide PDF - Page 85
    Troubleshoot a problem 85 Troubleshoot a problem The printer is not responding Action Step 1 Check if the power cord is connected to the electrical outlet. Yes The problem is responding? Step 7 Install the correct print driver. The problem is solved. Go to step 8. Is the printer responding?
  • Lexmark B3340 | Users Guide PDF - Page 86
    Troubleshoot a problem 86 Action Yes Step 8 The problem is Turn off the printer, wait for about 10 seconds, and then turn on the solved. printer. Is the printer responding? No Contact customer support. Network connection problems Cannot open Embedded Web Server Action Step 1 Check if the
  • Lexmark B3340 | Users Guide PDF - Page 87
    Troubleshoot a problem 87 Action Yes Step 5 Go to step 6. Make sure that the Is the correct wireless security mode selected? No Secure the cable connections. Contact your administrator. Contact customer support. No Go to step 2. Select the correct Wi‑Fi network and then go to step 2. Select
  • Lexmark B3340 | Users Guide PDF - Page 88
    Troubleshoot a problem 88 Action Yes Step 4 Make sure that you entered the correct network password. The problem is solved. Note: Take note of the spaces, numbers, and capitalization in the password. Is the printer able to connect to the wireless network? No Contact customer support Lexmark
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    Troubleshoot a problem 89 Warning-Potential Damage: Use of third-party supplies or remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see "Using genuine Lexmark parts and supplies" on page 69. If the printer does not print
  • Lexmark B3340 | Users Guide PDF - Page 90
    Troubleshoot a problem 90 • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use
  • Lexmark B3340 | Users Guide PDF - Page 91
    Troubleshoot a problem 91 Jam locations 1 Standard bin 2 Multipurpose feeder 3 Trays 4 Duplex unit 5 Rear door Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
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    Troubleshoot a problem 92 Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Remove the jammed paper. Note: Make sure that all paper fragments are
  • Lexmark B3340 | Users Guide PDF - Page 93
    Troubleshoot a problem 93 5 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect
  • Lexmark B3340 | Users Guide PDF - Page 94
    Troubleshoot a problem 94 6 Remove the jammed paper. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component,
  • Lexmark B3340 | Users Guide PDF - Page 95
    Troubleshoot a problem 95 10 Flex, fan, and align the paper edges before loading. 11 Reload paper. Paper jam in trays 1 Remove the tray. 2 Open the front door.
  • Lexmark B3340 | Users Guide PDF - Page 96
    Troubleshoot a problem 96 3 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect
  • Lexmark B3340 | Users Guide PDF - Page 97
    Troubleshoot a problem 97 4 Remove the jammed paper. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component,
  • Lexmark B3340 | Users Guide PDF - Page 98
    Troubleshoot a problem 98 10 Remove the optional tray. 11 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 12 Insert the tray. Paper
  • Lexmark B3340 | Users Guide PDF - Page 99
    Troubleshoot a problem 99 2 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect
  • Lexmark B3340 | Users Guide PDF - Page 100
    Troubleshoot a problem 100 3 Remove the jammed paper. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component,
  • Lexmark B3340 | Users Guide PDF - Page 101
    Troubleshoot a problem 101 8 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 9 Close the duplex unit. 10 Insert the tray. Paper jam in
  • Lexmark B3340 | Users Guide PDF - Page 102
    Troubleshoot a problem 102 2 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect
  • Lexmark B3340 | Users Guide PDF - Page 103
    Troubleshoot a problem 103 6 Insert the imaging unit. 7 Close the front door. Paper feed problems Envelope seals when printing Action Step 1 a Use an > b Send the print job. > Tray Configuration > Contact customer The problem is support. solved. > Does the envelope seal when printing?
  • Lexmark B3340 | Users Guide PDF - Page 104
    Troubleshoot a problem 104 Collated printing does not work Action Step 1 a From the control panel, navigate to: Settings > > Print > > Layout > > Collate > Yes The problem problem is a Check if the trays contain the same paper size and paper type. solved. b Check if the paper guides are
  • Lexmark B3340 | Users Guide PDF - Page 105
    Troubleshoot a problem 105 Action Step 3 a Make sure that Tray Linking is set to Automatic. For more information, see "Linking trays" on page 22. b Print the document. Do the trays link correctly? Yes The problem is solved. No Contact customer support. Paper frequently jams Action Yes Step 1
  • Lexmark B3340 | Users Guide PDF - Page 106
    Troubleshoot a problem 106 Jammed pages are not reprinted Action 1 From the control panel, navigate to: Settings > Recovery > > Device > > Notifications > > Jam Content 2 In the Jam Recovery menu, select On or Auto, and then press . Are the jammed pages reprinted? Yes No The problem
  • Lexmark B3340 | Users Guide PDF - Page 107
    Troubleshoot a problem 107 Action Step 5 a Remove, and then reinstall the print driver. b Print the document. Is the document printed? Yes The problem is solved. Confidential and other held documents do not print Action Yes Step 1 The problem support. No Go to step 2. Go to step 3. Go to
  • Lexmark B3340 | Users Guide PDF - Page 108
    Troubleshoot a problem 108 Action Step 4 a Delete some held jobs to free up printer memory. b Print the documents. Are the documents printed? Yes The problem the document. The problem is solved. Is the document printed from the correct tray? No Contact customer support. No Load the correct
  • Lexmark B3340 | Users Guide PDF - Page 109
    Troubleshoot a problem Slow printing Action Yes Step 1 Go to step 2. Make sure that the printer may print more slowly. b Print the document. Is the printer printing slow? 109 No The problem is solved. The problem is solved. The problem is solved. The problem is solved. The problem is solved.
  • Lexmark B3340 | Users Guide PDF - Page 110
    Troubleshoot a problem 110 Action Yes Step 6 Go to step 7. a Make sure 7 Remove held jobs. Go to step 8. The problem is solved. Is the printer printing slow? Step 8 a Make sure that the printer is not overheating. Contact customer support. Notes: • Allow the printer to cool down after
  • Lexmark B3340 | Users Guide PDF - Page 111
    Troubleshoot a problem 111 Print quality problems Print quality is poor Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. "Blank or white pages" on "Dark print" on page 113 "Fine lines are not printed "Folded or
  • Lexmark B3340 | Users Guide PDF - Page 112
    Troubleshoot a problem 112 "Solid black pages" on page 125 "Text or images cut off" on 129 Blank or white pages Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen
  • Lexmark B3340 | Users Guide PDF - Page 113
    Troubleshoot a problem 113 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the printer printing blank
  • Lexmark B3340 | Users Guide PDF - Page 114
    Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the print dark? Step 2 Go to step 3. a Turn off the printer
  • Lexmark B3340 | Users Guide PDF - Page 115
    Print the document. Contact customer The problem is support. solved. Is the print dark? Fine lines are not printed correctly Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non
  • Lexmark B3340 | Users Guide PDF - Page 116
    Troubleshoot a problem 116 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Are fine lines not printed
  • Lexmark B3340 | Users Guide PDF - Page 117
    Troubleshoot a problem 117 Action Step 2 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. b Print the document. Yes Go to step 3. No The problem is solved. Is the paper folded or wrinkled?
  • Lexmark B3340 | Users Guide PDF - Page 118
    Troubleshoot a problem 118 Action Yes Step 2 Go to step 3. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Does gray background
  • Lexmark B3340 | Users Guide PDF - Page 119
    Troubleshoot a problem 119 Incorrect margins Action Step 1 a Adjust the paper guides to the correct position for the paper loaded. b Print the document. Yes The problem is solved. Are the margins correct? Step 2 a Set the paper size. From the control panel, navigate to: Settings > Paper > Tray
  • Lexmark B3340 | Users Guide PDF - Page 120
    Troubleshoot a problem 120 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. Is the print light? Step 2 Go to step 3. a Turn off the
  • Lexmark B3340 | Users Guide PDF - Page 121
    . b Print the document. Contact customer The problem is support. solved. Is the print light? Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch
  • Lexmark B3340 | Users Guide PDF - Page 122
    Troubleshoot a problem 122 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the print mottled? Step 2
  • Lexmark B3340 | Users Guide PDF - Page 123
    if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. The problem is solved. Is the paper curled? Step 3 Go to step 4. a Adjust the guides in the tray to the correct position for
  • Lexmark B3340 | Users Guide PDF - Page 124
    Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Adjust the guides in the tray
  • Lexmark B3340 | Users Guide PDF - Page 125
    Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the printer printing solid black pages? Step 2 Go to step
  • Lexmark B3340 | Users Guide PDF - Page 126
    Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Are text or images cut off? Step 2 Go to step 3. a Remove
  • Lexmark B3340 | Users Guide PDF - Page 127
    1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Does toner easily rub off? Step 2 Contact customer a Depending on
  • Lexmark B3340 | Users Guide PDF - Page 128
    Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do horizontal light bands appear on prints? Step 2 Go to step
  • Lexmark B3340 | Users Guide PDF - Page 129
    Troubleshoot a problem 129 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical light bands appear
  • Lexmark B3340 | Users Guide PDF - Page 130
    Troubleshoot a problem 130 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical white lines appear
  • Lexmark B3340 | Users Guide PDF - Page 131
    . Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical dark lines or streaks appear on prints?
  • Lexmark B3340 | Users Guide PDF - Page 132
    . Contact customer The problem is support. solved. Do vertical dark lines or streaks appear on prints? Vertical dark streaks with print missing Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality
  • Lexmark B3340 | Users Guide PDF - Page 133
    Troubleshoot a problem 133 Action Yes Step 2 Contact customer a Check if the printer is using a genuine and supported Lexmark support. toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical
  • Lexmark B3340 | Users Guide PDF - Page 134
    following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also
  • Lexmark B3340 | Users Guide PDF - Page 135
    .com/recycle, and then choose your country or region. Information on available packaging recycling programs is included with the information on product recycling. Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your area. The foam used in
  • Lexmark B3340 | Users Guide PDF - Page 136
    name: Lexmark B3340dw; Lexmark B3442dw; Lexmark MS331dn; Lexmark MS431dn, Lexmark MS431dw; Lexmark MS439dn services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark
  • Lexmark B3340 | Users Guide PDF - Page 137
    terms and conditions herein. Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United Mopria® logo, and the Mopria® Alliance logo are registered trademarks and service marks of Mopria Alliance, Inc. in the United States and other
  • Lexmark B3340 | Users Guide PDF - Page 138
    of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. India E-Waste notice This product complies with the India E-Waste (Management and
  • Lexmark B3340 | Users Guide PDF - Page 139
    the printer even if the symbol is not present. ENERGY STAR Any Lexmark product bearing the ENERGY STAR® emblem on the product or on a start- during normal operation, user maintenance, or prescribed service conditions. The printer has a non-serviceable printhead assembly that contains a laser with the
  • Lexmark B3340 | Users Guide PDF - Page 140
    is waiting for a print job. 5.5 (MS331, B3340), 4.9 (MS431, MS439, B3442) Sleep Mode The product is in a high‑level energy‑saving mode. 0.9 Hibernate The higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an
  • Lexmark B3340 | Users Guide PDF - Page 141
    information that applies only to wireless models. If in doubt as to whether your model is a wireless model, go to http://support.lexmark.com. Modular component notice Wireless models contain the following modular component: Regulatory Type/Model Number LEX-M08-001; FCC ID:IYLLEXM08001; IC
  • Lexmark B3340 | Users Guide PDF - Page 142
    and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington,
  • Lexmark B3340 | Users Guide PDF - Page 143
    of conformity to the requirements of the Directives is available upon request from the Authorized Representative or may be obtained at www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html. Compliance is indicated by the CE marking: EU and other countries
  • Lexmark B3340 | Users Guide PDF - Page 144
    purchased for your use, and not for resale, from Lexmark or a Lexmark Remarketer, referred to in this statement as "Remarketer." Limited warranty Lexmark warrants that this product: -Is manufactured from new parts, or new and serviceable used parts, which perform like new parts -Is, during
  • Lexmark B3340 | Users Guide PDF - Page 145
    Lexmark warranty, technical support may not be available or only be available for a fee. Extent of limited warranty Lexmark Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer
  • Lexmark B3340 | Users Guide PDF - Page 146
    WILL APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE. Limitation of actual damages up to the limit set forth in the following paragraph. Lexmark's liability for actual damages from any cause whatsoever will be limited to
  • Lexmark B3340 | Users Guide PDF - Page 147
    contacting customer support 134 control panel using 10 crooked print 124 customer support contacting 134 116 font sample list printing 33 G genuine Lexmark parts and supplies 69 genuine parts and supplies options trays 18 hardware options, adding print driver 24 held jobs printing from a Macintosh
  • Lexmark B3340 | Users Guide PDF - Page 148
    Settings Page printing 27 missing print 132 mobile device printing from 30, 31 Mopria Print Service 30 mottled print 121 moving the printer 17, 83 multipurpose feeder loading 21 N noise emission levels 137 Non‑Lexmark supply 88 non‑volatile memory 29 erasing 28 notices 137, 138, 139, 140, 141, 143
  • Lexmark B3340 | Users Guide PDF - Page 149
    white lines 129 print troubleshooting collated printing does Google Cloud Print 30 using Mopria Print Service 30 using Wi‑Fi Direct 31 printing Push Button method 25 R recycling Lexmark packaging 135 Lexmark products 135 removing paper jam supported paper sizes 13 supported paper types 15 supported
  • Lexmark B3340 | Users Guide PDF - Page 150
    paper frequently jams 105 print jobs do not print 106 slow printing 109 troubleshooting, print quality blank or white pages 112 crooked print 124 dark print trays 22 updating firmware 23 USB printer port 18 using genuine Lexmark parts and supplies 69 using the control panel 10 V verify print
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B3340, B3442, MS331, MS431,
MS439 Printers
User's Guide
May 2020
www.lexmark.com
Machine type(s):
4601
Models:
230, 280, 4a0, 480