HP ZBook 14 Maintenance and Service Guide

HP ZBook 14 Manual

HP ZBook 14 manual content summary:

  • HP ZBook 14 | Maintenance and Service Guide - Page 1
    HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation Maintenance and Service Guide
  • HP ZBook 14 | Maintenance and Service Guide - Page 2
    en-us/ windows7/get-know-windows-7 for details. To access the latest user guide, go to http:// www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Second Edition: August 2015 First Edition: January 2015 Document Part Number: 781074-002
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    about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Removal and replacement procedures for Customer Self-Repair parts on page 57 for details. Accessing parts described in Removal and
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    iv Important Notice about Customer Self-Repair Parts ENWW
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
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    vi Safety warning notice ENWW
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    Memory ...3 Memory ...4 Hard drive - HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC 5 Hard drive - HP ZBook 14 G2 Mobile Workstation 5 Solid-state drive - HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC 6 Solid-state drive - HP ZBook 14 G2 Mobile Workstation 6 Audio and video
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    ...69 6 Removal and replacement procedures for Authorized Service Provider parts 75 Component replacement procedures ...75 Unlocking the device and disabling Always On Remote Management (select HP devices only) ..... 75 Display panel ...76 RTC battery ...80 Base enclosure ...81 Fan ...83 NFC
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    button board ...94 Fingerprint reader board ...96 System board ...97 Speaker assembly ...103 Display assembly ...105 7 Computer Setup (BIOS), TPM, and HP Sure Start - Windows 10 111 Using Computer Setup ...112 Starting Computer Setup ...112 Navigating and selecting in Computer Setup 113 Restoring
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    Windows recovery tools 140 Using f11 recovery tools ...140 Using Windows operating system media (purchased separately 141 Using Windows Refresh or Windows Reset 142 Using HP Software Setup ...142 13 Statement of Volatility ...143 Non-volatile memory usage ...144 Questions and answers ...147 Using
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    15-W) Chipset Description Intel soldered on circuit (SoC) HP EliteBook 840 G2 Notebook PC √ √ √ √ √ HP EliteBook 840 G2 Notebook PC √ HP EliteBook 740 G2 Notebook PC √ √ √ HP EliteBook 740 G2 Notebook PC √ HP ZBook 14 G2 Mobile Workstation HP ZBook 14 G2 Mobile Workstation √ ENWW Processor 1
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    and two wireless wide area network (WWAN) antenna cables HP EliteBook 840 G2 Notebook PC √ √ √ √ HP EliteBook 740 G2 Notebook PC √ √ HP EliteBook 740 G2 Notebook PC √ √ √ √ HP ZBook 14 G2 Mobile Workstation √ √ HP ZBook 14 G2 Mobile Workstation √ √ √ √ 2 Chapter 1 Product description ENWW
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    : DDR3L PC3L-12800 (1600 MHz) SODIMMs Supports dual channel memory Supports 16384 MB of system RAM in the following MB (4096 MB×1) ● 2048 MB (2048×1) HP EliteBook 840 G2 Notebook PC √ √ √ √ HP EliteBook 740 G2 Notebook PC √ √ √ √ HP ZBook 14 G2 Mobile Workstation √ √ √ ENWW Memory 3
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    Description Supports 16384 MB of system RAM in the following configurations: ● 16384 MB (8192 MB×2) ● 12288 MB (8192 MB + 4096 MB) ● 8192 MB (8192 MB×1) ● 8192 MB (4096 MB×2) ● 6144 MB (4096 MB + 2048 MB) ● 4096 MB (4096 MB×1) ● 2048 MB (2048×1) HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2
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    Hard drive - HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC Description Supports 2.5 in (6.35 cm) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses (all hard drives use the same bracket) Customer-accessible Supports the following hard drives: ● 1-TB, 7200-rpm, 9.5-mm hard drive
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    Solid-state drive - HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC Description Supports the following solid-state drives: ● 512-GB, SATA-3 solid-state drive ● 256-GB, SATA-3 solid-state drive supporting TLC ● 256-GB, SATA-3, SED solid-state drive supporting Opal 2.0 ● 256-GB, M2, PCIe-2×2
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    webcam (support for no webcam option) HP EliteBook 840 G2 Notebook PC √ √ √ √ Ethernet Description Intel I218LM 10/100/1000 Ethernet, with iAMT S3/S4/S5 wake on LAN HP EliteBook 840 G2 Notebook PC √ √ HP EliteBook 740 G2 Notebook PC HP EliteBook 740 G2 Notebook PC √ √ HP ZBook 14 G2 Mobile
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    built into display assembly Supports no WLAN/Bluetooth® option Compatible with Miracastcertified devices for Windows® 8.1 Support for the following WLAN battery) HP EliteBook 840 G2 Notebook PC √ √ √ √ 8 Chapter 1 Product description HP EliteBook 740 G2 Notebook PC √ √ √ √ HP ZBook 14 G2
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    data from and writes data to digital memory cards such as Secure Digital (SD). HP EliteBook 840 G2 Notebook PC √ HP EliteBook 740 G2 Notebook PC √ √ √ √ HP EliteBook 740 G2 Notebook PC √ HP ZBook 14 G2 Mobile Workstation √ √ √ √ HP ZBook 14 G2 Mobile Workstation √ ENWW External media cards 9
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    -zoom as default Taps enabled by default Supports two-way scroll On/off button HP EliteBook 840 G2 Notebook PC √ √ √ √ √ √ HP EliteBook 740 G2 Notebook PC √ HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation √ HP ZBook 14 G2 Mobile Workstation 10 Chapter 1 Product description
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    Supports Trusted Platform Module (TPM) 1.2 (Infineon, soldered down) and TPM Enhanced Drive Lock Integrated Smart Card reader (active) Full volume encryption Preboot authentication (password, Smart Card) HP EliteBook 840 G2 Notebook PC √ √ √ √ √ √ HP EliteBook 740 G2 Notebook PC √ √ HP EliteBook
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    system Description Preinstalled: Windows 10: ● Windows 10 Home 64-bit (only available on computer models equipped with an FHD display assembly and 8- HP EliteBook 840 G2 Notebook PC √ HP EliteBook 740 G2 Notebook PC √ HP ZBook 14 G2 Mobile Workstation √ 12 Chapter 1 Product description ENWW
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    Windows 10 Professional 64-bit ● Windows 10 Professional Downgrade to Windows 7 64-bit ● Windows 10 Professional Downgrade to Windows 7 32-bit Windows 8: ● Windows 8.1 Chinese 64- HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation Operating system 13
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    32-bit - MSNA ● Windows 8.1 Professional 64-bit for Education (not available in the People's Republic of China) 14 Chapter 1 Product description Windows 7: ● Windows 7 Home Basic HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation ENWW
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    bit, Service Pack 1 (only available in the People's Republic of China) ● Windows 7 Professional 64-bit, Service Pack 1 ● Windows 7 Professional 32-bit, Service Pack Downgrade operating system) HP EliteBook 840 G2 Notebook PC √ HP EliteBook 740 G2 Notebook PC √ HP ZBook 14 G2 Mobile Workstation √
  • HP ZBook 14 | Maintenance and Service Guide - Page 26
    32-bit, Service Pack 1 (available with any Windows 10, Windows 8.1, or Windows 7 Professional Downgrade Loc except in Asia-Pacific countries and regions and the People's Republic of China) HP EliteBook 840 G2 Notebook PC √ HP EliteBook 740 G2 Notebook PC √ HP ZBook 14 G2 Mobile Workstation
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    ● Battery ● Hard drive ● Keyboard ● Memory module ● Solid-state drive ● WLAN module ● WWAN module HP EliteBook 840 G2 Notebook PC √ HP EliteBook 740 G2 Notebook PC √ √ HP EliteBook 740 G2 Notebook PC √ HP ZBook 14 G2 Mobile Workstation √ √ HP ZBook 14 G2 Mobile Workstation √ ENWW Serviceability
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    18 Chapter 1 Product description ENWW
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    2 Getting to know your computer ENWW 19
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    search box, and then select Camera. ● Windows 8 - Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. ● Windows 7 - Select Start > All Programs > Communication and Chat > HP WebCam. 20 Chapter 2 Getting to know your computer ENWW
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    the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Windows 10: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Select My PC, select the
  • HP ZBook 14 | Maintenance and Service Guide - Page 32
    Item (1) Component Power button (2) Speakers (3) Wireless button (4) Volume mute button (5) Fingerprint reader (select models only) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ●
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    Item (1) (2) (3) (3) Component esc key fn key Windows key NOTE: Windows 10 models only. Windows button NOTE: Windows 8 and Windows 7 models only. (4) Function keys (5) Embedded numeric keypad (6) Windows applications key (7) num lk key Description Displays system information when pressed
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    Lights NOTE: Your computer may look slightly different from the illustration in this section. Item (1) Component Power light (2) Caps lock light (3) TouchPad light (4) Microphone mute light (5) Num lock light 24 Chapter 2 Getting to know your computer Description ● On: The computer is on
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    Item (6) Component Wireless light (7) Mute light TouchPad Description On: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off. ● Amber: Computer sound is off. ● Off: Computer
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    available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is fully charged. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard
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    and MP3 players, even when the computer is off. Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Supports optional smart cards. ENWW Left 27
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    a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Windows 10: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Select My PC, select
  • HP ZBook 14 | Maintenance and Service Guide - Page 39
    Item (5) Component RJ-45 (network) jack/lights (6) Docking connector (7) Power connector Description Connects a network cable. ● Green (left): The network is connected. ● Amber (right): Activity is occurring on the network. Connects an optional docking device. Connects an AC adapter. ENWW
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    remove the module to restore computer functionality, and then contact support through HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Releases the service door. Locks the service door. 30 Chapter 2 Getting to know your computer ENWW
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    starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. ENWW Bottom 31
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    32 Chapter 2 Getting to know your computer ENWW
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    improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the product name, serial number, product number, warranty information
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    Computer major components 34 Chapter 3 Illustrated parts catalog ENWW
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    .0-in, FHD, UWA, 72% CG, 300 nits, eDP 1.3+PSR slim (1920×1080), capacitive TouchScreen display assembly for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models (includes webcam and microphone) 784459-001 14.0-in, FHD, UWA, 72% CG, 300 nits, eDP 1.3+PSR
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    For use in the United Kingdom and Singapore For use in the United States Keyboard with backlight and pointing stick tor use only on HP ZBook 14 G2 Mobile Workstation computer models (includes backlight, keyboard, and pointing stick cables): For use in Belgium For use in Brazil For use in Bulgaria
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    and Singapore 731179-031 For use in the United States 731179-001 Keyboard with pointing stick for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models (includes keyboard and pointing stick cables): For use in Belgium 776474-A41 For use in Brazil
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    in the United Kingdom and Singapore 776474-031 For use in the United States 776474-001 Keyboard with pointing stick for use only on HP ZBook 14 G2 Mobile Workstation computer models (includes keyboard and pointing stick cables): For use in Belgium 730794-A41 For use in Brazil 730794-201 For
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    and antenna) 838525-001 For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC 799301-001 computer models equipped with an use only on HP ZBook 14 G2 Mobile Workstation computer models not equipped with 797438-001 an NFC module (8) RTC battery 665733-001 (9)
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    ) 784455-001 Fingerprint reader board (includes bracket and cable) 730956-001 Battery (Li ion): 3-cell, 50-WHr, 4.5-AHr 717376-001 3-cell, , locked 7.0-mm hard drive for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 732000-001 500-GB, 5400
  • HP ZBook 14 | Maintenance and Service Guide - Page 51
    (4.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and a non-Windows operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799543-001 Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0MB L3
  • HP ZBook 14 | Maintenance and Service Guide - Page 52
    Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799511-501 Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz
  • HP ZBook 14 | Maintenance and Service Guide - Page 53
    Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799510-501 Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz
  • HP ZBook 14 | Maintenance and Service Guide - Page 54
    models 803386-001 512-GB, SATA-3, SED, solid-state drive supporting Opal 2 for use on all computer models 821149-001 512-GB, SATA-3, solid-state drive supporting TLC for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 834734-001 512-GB, 2260.M2
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    Opal 2 for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 830146-001 256-GB, SATA-3, SED, locked solid-state drive supporting Opal 2 for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 831106-001
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    : 14.0-in, LED backlit, FHD, AG, UWVA, 72% CG, 300 nits, eDP 1.3+PSR slim (1920×1080) display panel for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models Spare part number 730952-001 784451-001 730953-001 784457-001 730795-001 806362-001 46 Chapter
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    001 14.0-in, LED backlit, HD, AG, SVA, 45% CG, 200 nits, eDP 1.2 flat (1366×768) display panel for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 806363-001 14.0-in, LED backlit, FHD, AG, UWVA, 72% CG, 300 nits, eDP 1.3+PSR slim (1920×1080) display
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    Plastics Kit Item (1) (2) (3) (4) Description For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models For use only on HP ZBook 14 G2 Mobile Workstation computer models SD card insert Fingerprint reader insert RJ-45 spring RJ-45 door Spare part number
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    840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 755530-D01 For use in Australia only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 755530-011 For use in Brazil only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook
  • HP ZBook 14 | Maintenance and Service Guide - Page 60
    HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC 755530-111 computer models For use in Taiwan only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 755530-AB1 For use in Thailand only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740
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    plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable
  • HP ZBook 14 | Maintenance and Service Guide - Page 62
    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
  • HP ZBook 14 | Maintenance and Service Guide - Page 63
    CAUTION: A product can be degraded by as little as 700 V. Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical
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    . ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe
  • HP ZBook 14 | Maintenance and Service Guide - Page 65
    with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and
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    56 Chapter 4 Removal and replacement procedures preliminary requirements ENWW
  • HP ZBook 14 | Maintenance and Service Guide - Page 67
    supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions and replacement. Service cover Description For use only on HP EliteBook 840 G2 Notebook PC computer models For use only on HP EliteBook 740 G2 Notebook PC
  • HP ZBook 14 | Maintenance and Service Guide - Page 68
    from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. Remove the service cover: 1. Slide the service cover release latch (1). 2. Remove the optional security screw (2) (if it is being used). NOTE: If the optional security screw is
  • HP ZBook 14 | Maintenance and Service Guide - Page 69
    power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 57). Remove the battery: 1. Slide the battery release latches (1) to the unlock position. 2. Left the rear edge of the
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    , locked 7.0-mm hard drive for use only on HP EliteBook 840 732000-001 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 500-GB, 5400-rpm, from the computer. 4. Remove the service cover (see Service cover on page 57). 5. Remove the battery (see Battery on page 59). Remove the hard
  • HP ZBook 14 | Maintenance and Service Guide - Page 71
    3. Lift the hard drive (3) and remove it. 4. If it is necessary to disassemble the hard drive: a. Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive. b. Slide the hard drive bracket (2) off the hard drive. Reverse this procedure to reassemble and
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    Opal 2 for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 830146-001 256-GB, SATA-3, SED, locked solid-state drive supporting Opal 2 for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 831106-001
  • HP ZBook 14 | Maintenance and Service Guide - Page 73
    1. Remove the Phillips PM2.0×3.0 screw (1) that secures the solid-state drive to the system board. (The solid-state drive tilts up.) 2. Remove the solid-state drive (3) by pulling the drive away from the slot at an angle. NOTE: Solid-state drives are designed with a notch to prevent incorrect
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    models 740011-001 HP hs3110 HSPA+ Mobile Broadband Module for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer from the computer. 4. Remove the service cover (see Service cover on page 57). 5. Remove the battery (see Battery on page 59). Remove the WWAN
  • HP ZBook 14 | Maintenance and Service Guide - Page 75
    3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna
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    for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 810813 restore device functionality, and then contact technical support. Before removing the WLAN module, follow the service cover (see Service cover on page 57). 5. Remove the battery (see Battery
  • HP ZBook 14 | Maintenance and Service Guide - Page 77
    3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna
  • HP ZBook 14 | Maintenance and Service Guide - Page 78
    8-GB, Micron-locked, memory module for use only on HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC computer models 4-GB memory module (PC3L, 12800 from the computer. 4. Remove the service cover (see Service cover on page 57). 5. Remove the battery (see Battery on page 59). Remove the memory
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    Keyboard Keyboard with backlight and pointing sick for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models (includes backlight, keyboard, and pointing stick cables): For use in Belgium 776475-A41 For use in the Netherlands 776475-B31 For
  • HP ZBook 14 | Maintenance and Service Guide - Page 80
    in the Netherlands 731179-B31 For use in the United States 731179-001 Keyboard with pointing stick for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models (includes keyboard and pointing stick cables): For use in Belgium 776474-A41 For use in the
  • HP ZBook 14 | Maintenance and Service Guide - Page 81
    by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 57). 5. Remove the battery (see Battery on page 59). Remove the keyboard: 1. Loosen the two Phillips captive screws that secure the keyboard to
  • HP ZBook 14 | Maintenance and Service Guide - Page 82
    2. Partially open the computer. 3. Rest and secure the computer on its left side. 4. Insert a keyboard release tool or similar thin tool into the keyboard release hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Position the computer right-side up
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    6. Lift the rear edge of the keyboard upward. 7. Swing the keyboard (1) up and forward until it rests upside down on the palm rest. 8. Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable from the system board. 9.
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    11. Remove the keyboard (5). Reverse this procedure to install the keyboard. 74 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts ENWW
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    supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions screws that must be removed, replaced, and/or loosened when servicing the Authorized Service Provider parts. Make special note of each screw size and location
  • HP ZBook 14 | Maintenance and Service Guide - Page 86
    instructions HP EliteBook 840 G2 Notebook PC computer models ● 784451-001 - For use only on HP EliteBook 740 G2 Notebook PC computer models ● 730953-001 - For use only on HP ZBook 14 G2 Mobile Workstation computer models 76 Chapter 6 Removal and replacement procedures for Authorized Service
  • HP ZBook 14 | Maintenance and Service Guide - Page 87
    panel to the display enclosure. 4. Swing the top edge of the display panel (2) up and forward until it rests on the computer. 5. Release the adhesive support strip (1) that secures the display panel cable to the display panel. ENWW Component replacement procedures 77
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    - 14.0-in, LED backlit, FHD, AG, UWVA, 72% CG, 300 nits, eDP 1.3+PSR slim (1920×1080) display panel for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models ● 806364-001 - 14.0-in, LED backlit, HD+, AG, SVA, 45% CG, 250 nits, eDP 1.2 flat (1600×900) display
  • HP ZBook 14 | Maintenance and Service Guide - Page 89
    8. If it is necessary to replace the webcam/microphone module or the microphone module: a. Release the tape that secures the webcam/microphone module cable to the webcam/ microphone module (1). b. Disconnect the cable (2) from the module. CAUTION: Handle the module with caution. The module has a
  • HP ZBook 14 | Maintenance and Service Guide - Page 90
    external devices from the computer. 4. Remove the service cover (see Service cover on page 57). 5. Remove the battery (see Battery on page 59. Remove the RTC battery: 1. Disconnect the RTC battery cable (1) from the system board. 2. Slide the battery out from the bottom cover (2), and then remove
  • HP ZBook 14 | Maintenance and Service Guide - Page 91
    only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models For use only on HP ZBook 14 G2 Mobile Workstation devices from the computer. 4. Remove the service cover (see Service cover on page 57). 5. Remove the battery (see Battery on page 59). 6. Remove the keyboard
  • HP ZBook 14 | Maintenance and Service Guide - Page 92
    PM2.0×8.0 screw (1) near the media card reader that secures the base enclosure to the computer. 6. Remove the five Phillips PM2.0×5.0 broad head screws (2) inside the battery bay that secure the base enclosure to the computer. 82 Chapter 6 Removal and replacement procedures for Authorized
  • HP ZBook 14 | Maintenance and Service Guide - Page 93
    power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 57), and then remove the following components: a. Battery (see Battery on page 59) b. Keyboard (see Keyboard on page 69) c. Base enclosure (see Base enclosure
  • HP ZBook 14 | Maintenance and Service Guide - Page 94
    3. Remove the fan (3). Reverse this procedure to install the fan. 84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW
  • HP ZBook 14 | Maintenance and Service Guide - Page 95
    power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 57), and then remove the following components: a. Battery (see Battery on page 59) b. Keyboard (see Keyboard on page 69) c. Base enclosure (see Base enclosure
  • HP ZBook 14 | Maintenance and Service Guide - Page 96
    power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 57), and then remove the following components: a. Battery (see Battery on page 59) b. Keyboard (see Keyboard on page 69) c. Base enclosure (see Base enclosure
  • HP ZBook 14 | Maintenance and Service Guide - Page 97
    4. Remove the card reader board (4). Reverse this procedure to install the card reader board. ENWW Component replacement procedures 87
  • HP ZBook 14 | Maintenance and Service Guide - Page 98
    ) 838525-001 For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models equipped with an NFC module (includes NFC module cable) 799301-001 For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models not equipped
  • HP ZBook 14 | Maintenance and Service Guide - Page 99
    power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 57), and then remove the following components: a. Battery (see Battery on page 59) b. Keyboard (see Keyboard on page 69) c. Base enclosure (see Base enclosure
  • HP ZBook 14 | Maintenance and Service Guide - Page 100
    power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 57), and then remove the following components: a. Battery (see Battery on page 59) b. Keyboard (see Keyboard on page 69) c. Base enclosure (see Base enclosure
  • HP ZBook 14 | Maintenance and Service Guide - Page 101
    Remove the heat sink: NOTE: Steps 1 and 2 apply to computer models equipped with graphics subsystems with discrete memory. See steps 3 and 4 for heat sink removal information for computer models equipped with graphics subsystems with UMA memory. 1. Following the 1, 2, 3, 4, 5, 6 sequence stamped
  • HP ZBook 14 | Maintenance and Service Guide - Page 102
    included with the system board and heat sink spare part kits. Thermal paste is used on the processor (1) and on the heat sink component (2) that services it. Thermal paste is also used on the graphics subsystem component (3) and on the heat sink component (4) that
  • HP ZBook 14 | Maintenance and Service Guide - Page 103
    with the heat sink, processor, and system board spare part kits. Thermal paste is used on the processor (1) and on the heat sink component (2) that services it. Reverse this procedure to install the heat sink. ENWW Component replacement procedures 93
  • HP ZBook 14 | Maintenance and Service Guide - Page 104
    power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 57), and then remove the following components: a. Battery (see Battery on page 59) b. Keyboard (see Keyboard on page 69) c. Base enclosure (see Base enclosure
  • HP ZBook 14 | Maintenance and Service Guide - Page 105
    3. Slide the power button board (3) toward the inside of the top cover, and then lift it off the top cover. Reverse this procedure to install the power button board. ENWW Component replacement procedures 95
  • HP ZBook 14 | Maintenance and Service Guide - Page 106
    power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 57), and then remove the following components: a. Battery (see Battery on page 59) b. Keyboard (see Keyboard on page 69) c. Base enclosure (see Base enclosure
  • HP ZBook 14 | Maintenance and Service Guide - Page 107
    core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799513-501 Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3
  • HP ZBook 14 | Maintenance and Service Guide - Page 108
    subsystem with UMA memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799511-601 98 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW
  • HP ZBook 14 | Maintenance and Service Guide - Page 109
    Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799511-501 Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz
  • HP ZBook 14 | Maintenance and Service Guide - Page 110
    non-Windows operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799514-001 Equipped with . 4. Remove the service cover (see Service cover on page 57), and then remove the following components: a. Battery (see Battery on page 59)
  • HP ZBook 14 | Maintenance and Service Guide - Page 111
    3. Release the ZIF connector (1) to which the fingerprint reader cable is connected, and then disconnect the fingerprint reader cable (2) from the system board. 4. Close the computer. 5. Turn the computer upside down with the rear toward you. 6. Release the ZIF connector (1) to which the card
  • HP ZBook 14 | Maintenance and Service Guide - Page 112
    top cover. 14. Lift the left side of the system board (1) until it rests at an angle. 102 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW
  • HP ZBook 14 | Maintenance and Service Guide - Page 113
    power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 57), and then remove the following components: a. Battery (see Battery on page 59) b. Keyboard (see Keyboard on page 69) c. Base enclosure (see Base enclosure
  • HP ZBook 14 | Maintenance and Service Guide - Page 114
    enclosure. 2. Remove the speaker assembly (2) from the top cover. Reverse this procedure to install the speaker assembly. 104 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW
  • HP ZBook 14 | Maintenance and Service Guide - Page 115
    1080), capacitive TouchScreen display assembly for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models (includes webcam and microphone) the service cover (see Service cover on page 57), and then remove the following components: a. Battery (see Battery on
  • HP ZBook 14 | Maintenance and Service Guide - Page 116
    right sides (2), and the bottom edge (3) of the bezel until the bezel disengages from the display enclosure. 106 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW
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    The display hinges are available using spare part numbers 730957-001 (or use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models) and 737660-001 (for use only on HP ZBook 14 G2 Mobile Workstation computer models). ENWW Component replacement procedures 107
  • HP ZBook 14 | Maintenance and Service Guide - Page 118
    following image to properly route the cable. 10. To remove the WLAN/WWAN antenna cables and transceivers: 108 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW
  • HP ZBook 14 | Maintenance and Service Guide - Page 119
    a. Release the antenna cables from the clips (1) and routing channel built into the display enclosure. b. Detach the WLAN antennas and transceivers (2) and the WWAN antennas and transceivers (3) from the display enclosure. c. Remove the WLAN and WWAN antenna cables and transceivers. The WLAN and
  • HP ZBook 14 | Maintenance and Service Guide - Page 120
    110 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW
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    7 Computer Setup (BIOS), TPM, and HP Sure Start - Windows 10 ENWW 111
  • HP ZBook 14 | Maintenance and Service Guide - Page 122
    to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: ▲ Start Computer tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: ▲
  • HP ZBook 14 | Maintenance and Service Guide - Page 123
    Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. ‒ or - Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save
  • HP ZBook 14 | Maintenance and Service Guide - Page 124
    in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: 114 Chapter 7 Computer
  • HP ZBook 14 | Maintenance and Service Guide - Page 125
    it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. ● Tablets without
  • HP ZBook 14 | Maintenance and Service Guide - Page 126
    mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities. TPM provides additional security Security, and then follow the on-screen instructions. 116 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start - Windows 10 ENWW
  • HP ZBook 14 | Maintenance and Service Guide - Page 127
    The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. ENWW Using HP Sure Start (select products only) 117
  • HP ZBook 14 | Maintenance and Service Guide - Page 128
    118 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start - Windows 10 ENWW
  • HP ZBook 14 | Maintenance and Service Guide - Page 129
    UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 120. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. On a tablet, press the volume down button
  • HP ZBook 14 | Maintenance and Service Guide - Page 130
    link, and then select Run. Download any version of UEFI for a specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers & Downloads. 3. In the text box, enter the product name, and then click Go. - or - Click Find Now
  • HP ZBook 14 | Maintenance and Service Guide - Page 131
    9 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) - Windows 8 Using Computer Setup keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Turn on or restart the computer,
  • HP ZBook 14 | Maintenance and Service Guide - Page 132
    boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions. To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup Chapter 9 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) - Windows 8 ENWW
  • HP ZBook 14 | Maintenance and Service Guide - Page 133
    disconnect any device, cable, or cord. 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
  • HP ZBook 14 | Maintenance and Service Guide - Page 134
    vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation
  • HP ZBook 14 | Maintenance and Service Guide - Page 135
    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a
  • HP ZBook 14 | Maintenance and Service Guide - Page 136
    icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select Main > Save Changes and Exit, in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select Main > Save Changes and
  • HP ZBook 14 | Maintenance and Service Guide - Page 137
    link, and then select Run. Option 2: Support and Drivers page-Provides downloads for a specific product for earlier and later versions 1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then click Download Drivers. ENWW Using HP PC Hardware Diagnostics (UEFI) 127
  • HP ZBook 14 | Maintenance and Service Guide - Page 138
    users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. 128 Chapter 9 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) - Windows 8 ENWW
  • HP ZBook 14 | Maintenance and Service Guide - Page 139
    , one memory module, WLAN, and the lightest M.2 solid-state drive storage module 1.67 kg Computer model equipped with a 3-cell (24-WHr) battery, TouchScreen display assembly, graphics subsystem with UMA memory, one memory module, WLAN, and the lightest M.2 solid-state drive storage module 1.78 kg
  • HP ZBook 14 | Maintenance and Service Guide - Page 140
    Metric U.S. Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits
  • HP ZBook 14 | Maintenance and Service Guide - Page 141
    in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process. IMPORTANT: For
  • HP ZBook 14 | Maintenance and Service Guide - Page 142
    Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the
  • HP ZBook 14 | Maintenance and Service Guide - Page 143
    If you ever need to recover the system, see Recovering using HP Recovery Manager on page 136. ENWW Creating recovery media and backups 133
  • HP ZBook 14 | Maintenance and Service Guide - Page 144
    Using Windows Tools You can create recovery media, system restore points, and backups of personal information using Windows tools. NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and steps, see the Get started app. ▲ Select the Start button,
  • HP ZBook 14 | Maintenance and Service Guide - Page 145
    option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to recover
  • HP ZBook 14 | Maintenance and Service Guide - Page 146
    booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the onscreen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
  • HP ZBook 14 | Maintenance and Service Guide - Page 147
    then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be
  • HP ZBook 14 | Maintenance and Service Guide - Page 148
    only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. 138 Chapter 11 Backup and
  • HP ZBook 14 | Maintenance and Service Guide - Page 149
    instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools:
  • HP ZBook 14 | Maintenance and Service Guide - Page 150
    up, see Windows Help and Support for steps on restoring files and Troubleshoot, then select Advanced Options, and then select Startup Repair. 5. Follow the on-screen instructions recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software
  • HP ZBook 14 | Maintenance and Service Guide - Page 151
    from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using the recovery process helps you restore the operating system, as well as drivers, software, and utilities. To initiate a full install of the operating
  • HP ZBook 14 | Maintenance and Service Guide - Page 152
    before you give away or recycle your computer. For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. 1. From the Start screen, type
  • HP ZBook 14 | Maintenance and Service Guide - Page 153
    Volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in industrystandards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and
  • HP ZBook 14 | Maintenance and Service Guide - Page 154
    F1 to accept or F2 to reject. j. Remove all power and system batteries for at least 24 hours. 2. Remove and retain the storage drive or clear critical PC configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (select models only) on
  • HP ZBook 14 | Maintenance and Service Guide - Page 155
    EliteBook models. For more information, go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions & the system BIOS is updated. memory and is available battery on the HP website. Writing management). data to this ROM in an
  • HP ZBook 14 | Maintenance and Service Guide - Page 156
    obtained available through newer from the silicon vendor. versions of the driver if the flash requires an upgrade. Yes Stores Programmed at the to address a unique issue. Yes Stores By enrolling in HP Only a digitally signed fingerprint ProtectTools Security application can make
  • HP ZBook 14 | Maintenance and Service Guide - Page 157
    the computer and press F10 when prompted near the bottom of the display. b. Select Main, then select Restore defaults. c. Follow the on-screen instructions. d. Select Main, save changes and exit, then press Enter. 2. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD
  • HP ZBook 14 | Maintenance and Service Guide - Page 158
    and enabled. Most users can use HP Sure Start with the default configuration. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. 148 Chapter 13 Statement of Volatility
  • HP ZBook 14 | Maintenance and Service Guide - Page 159
    14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment
  • HP ZBook 14 | Maintenance and Service Guide - Page 160
    Requirements for specific countries and regions Country/region Argentina Australia Austria Belgium Brazil Canada Chile Denmark Finland France Germany India Israel Italy Japan The Netherlands New Zealand Norway The People's Republic of China Saudi Arabia Singapore South Africa South Korea Sweden
  • HP ZBook 14 | Maintenance and Service Guide - Page 161
    Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in
  • HP ZBook 14 | Maintenance and Service Guide - Page 162
    152 Chapter 14 Power cord set requirements ENWW
  • HP ZBook 14 | Maintenance and Service Guide - Page 163
    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/ recycle. ENWW 153
  • HP ZBook 14 | Maintenance and Service Guide - Page 164
    154 Chapter 15 Recycling ENWW
  • HP ZBook 14 | Maintenance and Service Guide - Page 165
    headphone) jack 28 B base enclosure removal 81 spare part numbers 45, 81 battery removal 59 spare part numbers 40, 59 BIOS determining version 123 downloading an on/off 25 volume mute 22 Windows 23 wireless 22 C cables, service considerations 51 caps lock light 24 card reader board removal 86 spare
  • HP ZBook 14 | Maintenance and Service Guide - Page 166
    spare part numbers 47, 107 HP PC Hardware Diagnostics (UEFI) downloading 127 using 127 HP Sure Start 128, 148 J 23 Windows applications 23 L legacy support, USB 121 lights AC adapter/battery 26 caps lock 24 hard drive guidelines 54 plastic parts, service considerations 51 Plastics Kit contents
  • HP ZBook 14 | Maintenance and Service Guide - Page 167
    5, 6 processors 1 security 11 serviceability 17 solid-state drive 6 video door, illustrated 48 RJ-45 flat spring, illustrated 48 RTC battery removal 80 spare part number 39, 80 Rubber Kit, port (powered) 27 USB 3.0 port 27, 28 USB legacy support 121 USB port 27, 28 USB/VGA connector board removal 89
  • HP ZBook 14 | Maintenance and Service Guide - Page 168
    158 Index ENWW
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HP EliteBook 840 G2 Notebook PC
HP EliteBook 740 G2 Notebook PC
HP ZBook 14 G2 Mobile Workstation
Maintenance and Service Guide