HP Spectre 13-v100 Maintenance and Service Guide

HP Spectre 13-v100 Manual

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  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 1
    HP Spectre Notebook PC (model numbers 13-v100 through 13-v199) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 2
    such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: July 2016 Document Part Number: 901694-001 Product notice This guide describes features that
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 3
    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
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    iv Safety warning notice
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 5
    ...5 Top ...6 TouchPad ...6 Lights ...7 Button and speakers ...8 Keys ...9 Using the action keys ...10 Rear side ...11 Bottom ...12 Service tag ...13 3 Illustrated parts catalog ...14 Computer major components ...14 Rubber Kit ...18 Miscellaneous parts ...19 4 Removal and replacement procedures
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 6
    (BIOS) ...41 Updating Setup Utility (BIOS) ...41 Determining the BIOS version ...41 Downloading a BIOS update ...42 7 Using HP PC Hardware Diagnostics (UEFI) ...43 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 43 8 Backing up, restoring, and recovering in Windows 10 45 Creating
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 7
    Panel Memory Storage Camera and microphone Audio Description HP Spectre Notebook PC (model numbers 13-v100 through 13-v199) ● Intel® Core™ i7-7500U bonding On-board system memory Support for LPDDR3-1866 dual channel support Support for 8192-MB maximum system memory Support for solid-state drives in
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    WiFi + BT 4.2 Combo Adaptor (non-vPro) Intel WiDi support Compatible with Miracast-certified devices One M.2 slot for solid-state drive Gen 1 (i.e. USB 3.0) - rear ● Intel Alpine Ridge DP design ● All ports support data transfer, power delivery, Display Port 1.2 out up to 4096×2304 (60Hz) and HDMI
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    Category Operating system (continued) Serviceability Description ● SEAP Windows 10 Home High End EM/SL End user replaceable part: AC adapter 3
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 10
    2 External component identification Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 11
    obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Display 5
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 12
    Top TouchPad Component (1) (2) (3) TouchPad zone Left TouchPad button Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 6
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 13
    Lights Component (1) Power light (2) Caps lock light (3) Mute light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in
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    Button and speakers Component (1) Power button (2) Speakers (4) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit
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    Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key or one of the action keys. Opens the Start menu. NOTE
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 16
    Using the action keys ● An action key performs an assigned function. ● The icon on each action key illustrates the function for that key. ● To use an action key, press and hold the key. Icon Description Decreases the screen brightness incrementally as long as you hold down the key. Increases the
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 17
    additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 18
    Bottom Component Vents (4) Description Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 12 Chapter 2 External component
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    provide the computer serial number and model number provided on the service tag. Item (1) (2) (3) Description Product name Serial number information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. This number
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 20
    3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 14
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 21
    use in Turkey 909170-141 For use in the United Kingdom and Singapore 909170-031 For use in the United States 909170-001 Equipped with a 13.3-in, FHD, WLED, BrightView (1920×1080), ultraslim-flat (2.0-mm, 2.2-mm panel PCA), UWVA, eDP +PSR display panel: For use in Belgium 855641-A41 For use
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    Item (2) (3) (4) (5) Component Spare part number For use in the Czech Republic and Slovakia 855641-FL1 For use in Denmark, Finland, and Norway 855641-DH1 For use in France 855641-051 For use in Germany 855641-041 For use in Greece 855641-151 For use in Hungary 855641-211 For use in
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 23
    GB, M.2, 2280, NVMe solid-state drive supporting TLC 855609-001 256-GB, M.2, 2280, NVMe solid-state drive supporting TLC 855608-001 Fans (includes left and 001 (11) Left speaker 855634-001 (12) Right speaker 855633-001 (13) 4-cell, 38-WHr, 1.66-AHr, Li-ion battery (includes cable) 844199
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    Rubber Kit Item (1) (2) Component Rubber Kit Top rubber strip Bottom rubber strip Spare part number 854832-001 18 Chapter 3 Illustrated parts catalog
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    AC adapter: 45-W AC adapter, non-PFC, wall-mount, USB-C, 3-pin 45-W HP Smart adapter, non-PFC, wall-mount, USB-C Adapters: HP USB-C-to-HDMI adapter HP USB-C-to-RJ45 Gigabit adapter HP USB-C-to-VGA adapter HP 13.3-in computer sleeve Power cord (C5 receptacle, 1.8-m (6.0-ft), 3-wire conductor): For
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    Component For use in the United States C5 connector, 3-pin, duckhead power cord for use in South Korea C5 connector, 2-pin, duckhead power cord for use in the United States Screw Kit Spare part number 854702-001 and 854576-001 846250-009 840802-001 854833-001 20 Chapter 3 Illustrated parts catalog
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    -tipped tool ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind Apply pressure only at the points designated in the maintenance instructions. Tools required 21
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    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 29
    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough
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    material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 31
    with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 32
    and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures NOTE: Details about the computer, including model
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 33
    4. Remove the five Phillips PM2.0×5.0 screws (2) that secure the bottom cover to the computer. 5. Use a case utility tool or similar plastic, flat-tipped tool to separate the left edge (1) of the bottom cover from keyboard/top cover. 6. Separate the front edge (2) and the right edge (3) of the
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 34
    battery to disengage the double-sided tape that secures the middle of the battery to the computer (3). 28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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    6. Remove the battery (4). Reverse this procedure to install the battery. Component replacement procedures 29
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 36
    SN solid-state drive 512-GB, M.2, 2280, NVMe solid-state drive supporting TLC 256-GB, M.2, 2280, NVMe solid-state drive supporting TLC Spare part number 908359-002 855609-001 855608-001 Before removing the solid 30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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    country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 38
    the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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    Speakers Description Left speaker Right speaker Spare part number 855634-001 855633-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 40
    TouchPad board to the computer. 3. Remove the TouchPad board (3). Reverse this procedure to install the TouchPad board. 34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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    Fan Description Fans (includes left and right fans) Spare part number 855629-001 Before removing the fans, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 42
    6. Lift the front edge of the right fan until it rests at an angle (approximately 45 degrees), and then remove the right fan (3). Reverse this procedure to install the fans. 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 43
    System board Description Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0-MB L3 cache, dual core, 15 W), 8-GB of system memory, and the Windows 10 Professional operating system for use only on computer models equipped with a UHD display assembly
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 44
    so you can access the RTC battery cable (2). 4. Disconnect the RTC battery cable (3) from the system board. 38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 45
    5. Remove the system board (4). Reverse this procedure to install the system board. Heat sink Description Heat sink (includes replacement thermal material) Spare part number 854752-001 Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 46
    the system board (2) as shown in the following image. Reverse this procedure to install the heat sink. 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 47
    your computer must be in notebook mode and you must use the keyboard attached to your notebook. Starting Setup Utility ( HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Select My PC
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 48
    in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 49
    . This ID code can then be provided to support to help determine how to correct the problem. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must use the keyboard attached. To start HP PC Hardware Diagnostics (UEFI), follow these steps: 1. Turn on
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 50
    the product name or number. - or - Select Identify now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 44 Chapter 7 Using
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 51
    , and then select This PC. ● If your computer does not support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 52
    Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 53
    search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 54
    then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 55
    is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery 49
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 56
    powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. Metric U.S. Dimensions Width 32.5 cm 12.80 in Depth 22.9 cm 9.02 in Height 1.0 cm 0.39 in Weight 1.63 kg
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 57
    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 58
    Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 59
    dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the
  • HP Spectre 13-v100 | Maintenance and Service Guide - Page 60
    1 H heat sink removal 39 spare part number 16, 39 HP PC Hardware Diagnostics (UEFI) using 43 HP Recovery Manager correcting boot problems 49 starting 48 HP Recovery media creating 45 recovery 48 HP Recovery partition recovery 48 removing 49 I internal microphones, identifying 5 J jacks
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    system 2, 3 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 security 2 serviceability 3 storage 1 video 1 wireless 2 product name 1 R recover options 47 recovery discs 46, 48 HP Recovery Manager 47 media 48 starting 48 supported discs 46 system 47 USB flash drive 48 using
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HP Spectre Notebook PC (model numbers
13-v100 through 13-v199)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.