HP Slate 10 HD 3500us HP Slate10 HD and HP Slate7 HD Maintenance and Service G
HP Slate 10 HD 3500us Manual
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- HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 1
HP Slate10 HD and HP Slate7 HD Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: October 2013 Document Part Number: 741959-001 Product notice This guide describes features - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 4
iv Safety warning notice - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 5
number, and model number 6 HP Slate10 HD tablet major components 7 HP Slate7 HD tablet major components 9 Miscellaneous parts ...10 Sequential part number listing 11 4 Removal and replacement preliminary requirements 14 Tools required ...14 Service considerations ...14 Plastic parts ...14 - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 6
42 System board ...43 Antenna modules ...46 Power button/microphone module 47 Front-facing webcamera 49 6 Specifications ...51 HP Slate10 HD ...51 HP Slate7 HD ...52 7 Power cord set requirements 53 Requirements for all countries 53 Requirements for specific countries and regions 53 8 Recycling - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 7
1 Product description Category Product Name Processor Panel Description HP Slate10 HD HP Slate10 HD x HP Slate7 HD Marvel® PXA986 1.20-GHz dual core soldered x on-chip (SOC) processor 10.0-in, (1280×800), a-Si, TFT, TouchScreen x display panel with liquid crystal display (LCD), - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 8
Category Graphics Memory Mass storage Audio and video Sensors Description HP Slate10 HD 3D and 2d GPU x 2D hardware acceleration include DirectFB and alpha blending Supports OpenGL ES 2.0/1.1 and OpenVG 1.1 Supports the following video decode formats: ● 1080p/30fps ● 720p/60fps ● H.263 ● - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 9
(non-removable), USB charging battery AC adapter: supports a 10-W AC adapter with DC plug and localized cable plug support Software-based trusted platform module (TPM) solution Preinstalled: Android 4.2 End user replaceable part: AC adapter HP Slate10 HD x x x x x x x HP Slate7 HD x x x x x x x 3 - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 10
2 External component identification HP Slate10 HD Item (1) (2) (3) (4) (5) Component Audio-out (headphone)/Audio-in (microphone) jack Rear-facing webcamera Microphone Power button Front-facing webcamera 4 Chapter 2 External component identification Item (6) (7) (8) (9) (10) Component - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 11
HD Item (1) (2) (3) (4) (5) Component Rear-facing webcamera Microphone Power button Front-facing webcamera Volume control buttons (2) Item (6) (7) (8) (9) (10) Component Speakers (2) Audio-out (headphone)/Audio-in (microphone) jack Micro USB 2.0 port Micro SD Card Reader slot Micro SIM slot HP - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 12
catalog Locating the serial number, product number, and model number The serial number and product number of your tablet are located on the bottom edge of the tablet. You may need this information when you travel internationally or when you contact support. 6 Chapter 3 Illustrated parts catalog - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 13
with WiFi capability in silver slate finish (includes WiFi antenna cable and transceivers) 743082-001 Sensor module (includes double-sided adhesive) 744539-001 Power button board (includes cable, double-sided adhesive, and rubber pad) 744538-001 HP Slate10 HD tablet major components 7 - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 14
Item (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) Component Spare part number Microphone (includes cable and double-sided adhesive) 744533-001 Rear-facing webcamera (includes cable and double-sided adhesive) 744545-001 Audio board (includes audio jack and bracket) 744537-001 Volume - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 15
bright red finish (includes WiFi antenna cable and transceivers) 744579-001 In silver slate finish (includes WiFi antenna cable and transceivers) 743041-001 Rear-facing webcamera ( 001 rubber pad) Front-facing webcamera (includes cable) 743050-001 HP Slate7 HD tablet major components 9 - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 16
(SOC) processor, a 10.0-in, LCD, TFT, TouchScreen display, 1.0-GB system memory, a 16-GB eMMC solid-state drive, and WiFi in slate silver finish HP Slate7 HD tablet: Equipped with a Marvel PXA986 1.20-GHz dual core (SOC) processor, a 7.0-in, LCD, TFT, TouchScreen display, 1.0-GB system memory, a 16 - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 17
on HP Slate7 HD tablet models Front-facing webcamera for use only on HP Slate7 HD tablet models (includes cable) Rear-facing webcamera for use only on HP Slate7 HD tablet models (includes cable and doublesided adhesive) Back cover in silver slate finish for use only on HP Slate10 HD tablet models - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 18
PXA986 1.20-GHz dual core (SOC) processor, 1.0-GB system memory, a 16-GB eMMC solid-state drive, WiFi, and WWAN capability for use only on HP Slate10 HD tablet models 10-W USB duck-head AC adapter for use in MERCO 10-W USB duck-head AC adapter for use in the United Kingdom and Singapore - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 19
drive, and WiFi in bright red finish 3G antenna module for use only on HP Slate7 HD tablet models (includes double-sided adhesive) Back cover in silver slate finish for use only on HP Slate10 HD tablet models equipped with WWAN capability (includes media card slot, power button actuator, SIM slot - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 20
P0 screw driver ● Plastic case utility tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the tablet, place the subassembly (and all accompanying - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 21
into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon reducing its life expectancy. CAUTION: To prevent damage to the tablet when you are removing or installing internal components, observe these precautions - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 22
grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly and Styrofoam. ● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. ● - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 23
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 24
service provider only parts. HP Slate10 HD There are as many as 22 screws that must be removed, replaced, and/or loosened when servicing the HP Slate10 HD tablet ) 748791-001 For use only on tablet models equipped with WWAN capability in silver slate finish (includes WWAN antenna cable and - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 25
or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power cord from the tablet. 3. Disconnect all external devices from the tablet. 4. Remove the back cover (see Back cover on page 18). HP Slate10 HD 19 - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 26
all external devices from the tablet. 4. Remove the back cover (see Back cover on page 18). WARNING! To reduce potential safety issues, use only the battery provided with the tablet, a replacement battery provided by HP, or a compatible battery purchased from HP. 20 Chapter 5 Removal and replacement - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 27
foreign objects. Failure to follow this caution can result in damage to the display panel assembly. 1. Place the tablet on a flat surface, display panel side down, with the speakers and the micro USB port toward you. cable are attached to the battery with double-sided adhesive.) HP Slate10 HD 21 - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 28
, and rubber pad) Spare part number 744538-001 Before removing the power button board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 29
and rubber pad) Spare part number 744541-001 Before removing the volume button board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 30
(includes cable) Spare part number 744533-001 Before removing the microphone, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 31
3. Disconnect all external devices from the tablet. 4. Remove the back cover (see Back cover on page 18). 5. Disconnect the battery cable from the system panel assembly with double-sided adhesive.) 3. Remove the microphone and cable. Reverse this procedure to install the microphone. HP Slate10 HD 25 - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 32
on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power cord from the tablet. 3. Disconnect all external devices from the tablet. 4. Remove the back cover (see Back cover on page 18). 5. Disconnect the battery cable from the system - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 33
removing the audio board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. assembly. 3. Remove the audio board bracket (3) and the audio board (4). HP Slate10 HD 27 - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 34
Card Reader slot) Spare part number 744540-001 Before removing the card reader board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 35
removing the speakers, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. from the retention clips (2) and channels built into the display panel assembly. HP Slate10 HD 29 - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 36
USB port, and rubber pad) Spare part number 744536-001 Before removing the USB board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 37
the USB board to the display panel assembly. 5. Remove the USB board bracket (5) and the USB board (6). Reverse this procedure to install the USB board. HP Slate10 HD 31 - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 38
capability Spare part number 744058-001 744057-001 Before removing the system board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 39
button board ZIF connector and cable (4) TouchScreen module ZIF connector and cable (5) USB board ZIF connector and cable (6) Display panel cable ZIF connector and cable HP Slate10 HD 33 - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 40
2. Disconnect the following cables from the system board: (1) Microphone ZIF connector and cable (2) Rear-facing webcamera cable (3) Card reader board ZIF connector and cable (4) Right speaker cable 3. Remove the three Phillips PM2.0×2.75 screws (1) and the three Phillips PM2.0×2.0 broad head screws - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 41
the power cord from the tablet. 3. Disconnect all external devices from the tablet. 4. Remove the back cover (see Back cover on page 18). 5. Disconnect the battery cable from the system board (see Battery on page 20). 6. Remove the system board (see System board on page 32). HP Slate10 HD 35 - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 42
Remove the front-facing webcamera: 1. Turn the system board upside down, with the bottom edge toward you. 2. Release the ZIF connector (1) to which the front-facing webcamera cable is attached, and then disconnect the front-facing webcamera cable from the system board. 3. Remove the front-facing - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 43
must be removed, replaced, and/or loosened when servicing the HP Slate7 HD tablet. Make special note of each screw size and case utility tool (1) or similar thin, plastic tool between the back cover and the display panel assembly. The first insertion point should be in the left side of the tablet - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 44
reduce potential safety issues, use only the battery provided with the tablet, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information. To prevent loss of information, save - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 45
adhesive) Spare part number 743051-001 Before removing the rear-facing webcamera, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 46
right speakers and cables) Spare part number 743048-001 Before removing the speakers, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 47
the four Phillips PM2.0×2.75 screws (4) that secure the speakers to the display panel assembly. 5. Remove the speakers (5). Reverse this procedure to install the speakers. HP Slate7 HD 41 - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 48
on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power cord from the tablet. 3. Disconnect all external devices from the tablet. 4. Remove the back cover (see Back cover on page 37). 5. Disconnect the battery cable from the system - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 49
these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down Disconnect the power from the tablet by unplugging the power cord from the tablet. 3. Disconnect all external devices from the tablet. 4. Remove the back cover - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 50
Remove the system board: 1. Disconnect the following cables from the system board: (1) Rear-facing webcamera cable (2) Front-facing webcamera cable (3) Power button/microphone module cable (4) Volume button board cable (5) Display panel cable ZIF connector and cable 44 Chapter 5 Removal and - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 51
following screws that secure the system board to the display panel assembly: (1) One Phillips PM1.4×4.1 screw (2) Two Phillips PM2.0×3.5 screws (3) Three Phillips PM2.0×2.75 screws HP Slate7 HD 45 - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 52
module Spare part number 747947-001 743045-001 Before removing the antenna modules, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 53
pad) Spare part number 744580-001 Before removing the power button/microphone module, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 54
3. Disconnect all external devices from the tablet. 4. Remove the back cover (see Back cover on page 37), and then remove the following components: a. Battery (see Battery on page 38) b. System board (see - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 55
cable) Spare part number 743050-001 Before removing the front-facing webcamera, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 56
3. Disconnect all external devices from the tablet. 4. Remove the back cover (see Back cover on page 37), and then remove the following components: a. Battery (see Battery on page 38) b. System board (see - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 57
6 Specifications HP Slate10 HD Metric U.S. Dimensions Width 17.80 cm 7.01 in Depth 0.97 cm 0.38 in Height 25.90 cm 10.19 in Weight (lowest weight configuration) 0.63 kg 1.38 lb Input power The tablet operates on DC power, which can be supplied by an AC or a DC power source. The AC - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 58
HP Slate7 HD Metric U.S. Dimensions Width 20.13 cm 7.93 in Depth 0.99 cm 0.39 in Height 11.98 cm 4.72 in Weight 0.33 kg 0.72 lb Input power The tablet operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 59
to 240 volts AC. The 3-conductor power cord set included with the tablet meets the requirements for use in the country or region where the regions must meet the requirements of the country or region where the tablet is used. Requirements for all countries The following requirements are applicable - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 60
Country/region Accredited agency Applicable note number Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 61
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 62
24 spare part number 8, 12, 24 microphone jack 4, 5 model name 1 O operating system, product description 3 P packaging guidelines 16 plastic parts, service considerations 14 ports product description 3 USB 2.0 4, 5 power button 4, 5 power button board removal 22 spare part number 7, 12, 22 power - HP Slate 10 HD 3500us | HP Slate10 HD and HP Slate7 HD Maintenance and Service G - Page 63
plastic parts 14 serviceability, product description 3 SIM slot 4, 5 Speaker Kit, spare part numbers 8, 10, 11, 12, 29, 40 speakers location 4, 5 removal 29, 40 spare part numbers 8, 10, 11, 12, 29, 40 system board removal 32, 43 spare part numbers 12, 32, 43 8, 9, 11, T tablet major components
HP Slate10 HD and HP Slate7 HD
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.